Stahl Construction Company

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted].   I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaint.   We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   Sincerely,   [redacted] Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the reservation was booked for
the wrong travel date.
 
Attached
hereto is a copy of the consumer’s initialed contract page...

agreeing to the
non-refundable and non-changeable terms and conditions of the purchase as well
as the following selected travel dates:











Airfare Details

Depart:
Wed, April 15, 2015

Return:
Tue, May 19, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

 
As requested, priceline confirmed the travel dates
selected and authorized by the consumer.
I am
sorry that the consumer’s selected purchase is non-refundable and  unable to assist with a refund.
Thank you for the opportunity to clarify.












 

Sincerely,
[redacted]
priceline.com
 



This contract for request number [redacted] was originally initialled on Thu
Mar 12 17:59:10 EDT 2015
Your Trip Summary





















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the
event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


































Airfare Details

Depart:
Wed, April 15, 2015

Return:
Tue, May 19, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and
10 p.m. and you will arrive no later than 12:30 a.m. the next
day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]

Aircraft:
Jet aircraft

Summary of Charges





























Airline Ticket
Offer Price:

$200.00 per ticket

Govt Taxes,
Airline Fees and Agent Fees:

$35.40 per ticket

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$470.80

Total Trip Cost:
(All prices are in US dollars)

$470.80

Baggage fees
are not included in your trip cost.

Important
Information




























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be
round-trip, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available. If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. If any part of the ticket is unused it has no value
after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 







[redacted]
**
 


I have read,
accept and agree to abide by Priceline.com's terms and
conditions and privacy
policy.

Dear [redacted]
 
We are contacting you today regarding your unconfirmed
airline request for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
were advised...

that your request was rejected after you received the confirmation
email. We apologize for any inconvenience this may have caused.
 
We have reviewed this concern and verified that your
airline request was not accepted. As an apology for the inconvenience, I
submitted a refund request in the amount of $100.00 for your airline request.
This will be reviewed by our management team and it may take up to 14 days to
process. If approved, we will mail a check to the billing address that was entered
during the request process and it will take up to 2 to 3 weeks to receive the
check.?
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:First of all, the "contract" you refer to is very poorly formatted for mobile phones.  I never even knew there was more information below the room cost on that page of the purchase process (until I received a copy of the "contract" from your customer service).  Secondly, if priceline is only offering 2 person rooms then why did the offer automatically pop up charging me for 2 rooms?  Knowing I needed to house 8 people, it should have popped up selling me 4 rooms, and with the price for 4 rooms- that would have been honest.  Instead the deal did not pop up offering me 1 room, to let me know my previously entered information was being ignored- it popped up with 2 rooms implying that that was what I needed to accommodate the travel details given to priceline.  Third, you now tell me that it is up to the hotel to determine the room confguration, but when I call the hotel they tell me they can not touch or do anything with my reservation because it is through priceline.  Priceline is defrauding people with this "policy" to actively deceive the consumer and then refusal to refund, even within moments of hitting the buy button.  
Sincerely,
[redacted]

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. We
have reviewed this concern and verified that you searched, booked and paid for
coach cabin tickets. As an apology for the confusion, we can submit a refund
request for $100 or you may upgrade you tickets to business class via voluntary
exchange paying all fees and additional airfare. We apologize; however, we will
be unable to upgrade your tickets for no fee. If you would like to upgrade your
ticket for a fee, please contact us back before your current scheduled
departure date which is Friday, June 19, 2015. If you have further questions,
please contact us directly at [redacted]. The Executive Office hours are
9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to
enter your Trip Number, which is [redacted] when you contact us. Please note
that the number provided above is a United States phone number, and you may
incur toll charges when calling from outside the United States or Canada. I am sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]priceline.com

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 09/08/2015 at 10:43 AM. Priceline has processed the refund to your method of payment. You can expect to see it posted to your card within 5 business days. A...

summary of all charges related to this order is shown below. Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost(including taxes and fees and $0.00 priceline hotel coupon)
$86.24
($86.24)
$0.00
Hotel Cancellation Fee
$0.00
$0.00
$0.00
Total Charges to Credit Card:
$0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Thank you for taking the time to contact us regarding your experience.   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that every time your attempt to book a certain ticket, the price would increase at a...

certain amount. Prices are dependent on a number of factors including destination, season, dates of the reservation and special events going on in the area. It is possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability. We apologize for any inconvenience this has caused. We made sure that your feedback has been noted. Customers are our number one priority, and we work hard to make your experience with us a positive one.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:this is about false advertising. I chose this deal when an image and copy flashed up on my screen with the words that specifically said the [redacted] Airport. The actual location might be 7 miles away, but it is within a National Park, so it takes 45 minutes to 90 minutes to reach this location. This is 100% misleading information and I made my purchase based on this false pretense that the car would be at the airport.No business should mislead their customers this way. It's a bait and switch tactic. Thousands of upset customers on their [redacted] page everyday. We rely on organizations like yours to correct these bad business behaviors. Please reconsider your decision, 
Sincerely,
[redacted]

Our  records indicate that a refund request has been submitted to our
management team for review, and if approved, the refund of $1941.76 will be
processed to the form of payment used to book the reservation.

Complaint: [redacted]
I am rejecting this response because: First of all it is Ms. [redacted].  Canceling the entire ticket just bc I cannot make it to departure flight is unfair.  In addition, I have read the entire email I received after I made my purchase.  I didn't read anywhere that if I can't make it to departure flight, my returning flight will be canceled also.  I just wasted over 300$ and now I have to spend extra money to buy the return ticket. If you check your record last time I made a purchase through priceline.com (I believe it was December 2014), I couldn't make it to departure flight but I was still able to return with the same ticket. I didn't spent extra money to purchase a new ticket.  I have been using priceline as my main site to purchase plane ticket but not anymore.  I will suggest all my friends and family not to purchase anything from your website. I will never make this mistake ever again.  
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. In behalf of [redacted], we sincerely apologize for the delayed flight due to airline issues with air traffic control. We have contacted [redacted] to ask if they can provide...

compensation. They said that they needed to delay the flight to ensure passenger’s safety. Furthermore, they recommend that you visit their website to file a complaint and to request a compensation, below is the link. [redacted] Thank you, [redacted], for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances. Sincerely, Executive Offices

Hi.  See the response below we sent to the customer: Dear Ms. [redacted], We are contacting you today regarding your reservation at the [redacted]. We are writing to let you know that we have received your Better...

Business Bureau concern in our Executive Offices. As we understand, you haven't received your refund for your reservation. We apologize for any inconvenience this may have caused. We checked our records and verified that a refund of $49.07 was processed back to your account last October 10, 2016. Bank processing time varies so please check with them if you still don't see the refund posted to your account. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Joe A[redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the resolution...

is satisfactory.  I was promised a 50% refund, to which I am still waiting for which could take over a month to get to me.Still, the customer service and the rudeness needs to be addressed even in the executive level.  Well I guess it really doesn't matter seeing I will never use priceline again.
Sincerely,
[redacted]

We are contacting you today regarding your flight with Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We researched your issue about your flight. We have reviewed your reservation and based on the...

contract you agreed upon purchasing the reservation, this reservation is non-changeable, non-cancellable and non-refundable. We called [redacted] Airlines and they have confirmed that you have used this reservation.    We are sorry we did not provide you the answers you were looking for and we thank you for your time.           Sincerely,  Executive Offices

Our records indicate that a refund request for $56 was processed back to the credit card.

Thank you for your patience while we try to resolve this issue for you.  We sincerely apologize for any issues you faced while trying to resolve this matter. We can cancel your Sept.06,2017 reservation from [redacted], [redacted] under the name of Jessica Ballard for a full...

refund without any fees. Please advise if you would like to continue.  Thank you for giving us an opportunity to assist you.  Sincerely,  [redacted] Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Attached hereto, is a copy
of the consumer’s contract page, presented and authorized prior to purchase,
agreeing to the terms and conditions, including the following Important
Information: All rooms will accommodate up to 2 adult
s. Requests for bed types (King, Queen, 2 Doubles, etc.)
or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed.
cancel policy
as well at the total summary of charges.
I am sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
[redacted]
????? ONE STAR
[redacted]
Your Room: Standard Room - sleeps 2 adults. Bed type not
guaranteed.
Room sleeps 2 adults
Non-refundable. No changes or cancellations.
Check In: Wed, Jun 17, 2015
Check Out: T hu, Jun 18, 2015
Rooms: 1 room for 1 night
Room Rate:
$35.00 per
room/night
Taxes
& Fees: $8.78
Room
Total: $43.78
Hotel Fee:
$5.00 (Due at hotel)
Total
Price: $48.78
Guest Info (Room 1)
Rita
By tapping Book Now, I
agree to the Booking Conditions, Terms
and Conditions, and Privacy Policy Booking
Conditions â ¸
Book Now
IMPORTANT INFO PAGE
T axes and Fees
Amount: $8.78
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred.
Refunds are not allowed.
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
View taxes & f ees ?
All rooms will accommodat e up t o 2
adult s.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special
needs (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
 
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the
first day of your reservation and you do not alert the hotel in
advance, the remaining portion
of your reservation will be canceled and you will not be
entitled to a refund. Guaranteed late
night arrival. Check-out time varies by hotel.
If the displayed rate is still available, Priceline will
immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or
transferred and refunds are not allowed. If the displayed rate
is not available, your credit
card will not be charged. Prices and room availability are not
guaranteed until purchase is
confirmed.
The reservation holder must present a valid photo ID and credit card
at check-in. The credit
card is required for any additional hotel specific service fees
or incidental charges or fees
that may be charged by the hotel to the customer at checkout.
These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls
or minibar charges) and are
not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and
incentives.

We reviewed your contract page and the confirmed cities to make sure that we provided what was requested online and per contract page. For both outbound and return flights, we disclosed that you will be given a flight that will depart [redacted] ([redacted]) to [redacted]...

[redacted] ([redacted]). The flight details and times were only revealed after you paid and booked for the reservation. I have sent you the contract page on a separate email for reference.   I have reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. By using our Undisclosed option, our travel partner accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating travel partners, therefore all undisclosed reservations are non-cancelable and non-refundable.    I have carefully reviewed your reservation and see that your package purchased is restrictive that any time reservation can not be changed or cancelled but due to your concern wherein the city you entered were incorrect, I can cancel your air reservation with 200 USD per ticket. I see that you also have rental car portion, you have the option to cancel with 15 USD cancellation fee if and only when the air portion of the package will be change or cancelled otherwise, it will remain non refundable and non cancellable; however, for the hotel portion it will remain non refundable and non changeable. You can reply to this email if you wish to continue with the option presented and let us know as cancellation should be done prior to your flight departure.   Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.     Sincerely,    Executive Services

I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
 
We are sorry that
the consumer was unaware that she/he had selected and authorized the purchase
of a non-refundable reservation.  On each
consumers’...

contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue labeled
under Important Information.
Important
Information
Your airline tickets
are non-refundable, non-transferable and non-changeable.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of the purchase. 
We
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
LLC
 
List of 5 requests
for [redacted] submitted by this consumer:
 
















































































Partner

Request#

Offer Status Code

Customer First
Name

Last Name

Email

Phone#

Destination

Travel Start Date

Offer Date Time























[redacted]

19377807041

ACCEPTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-May-2015 12:10:36





[redacted]

[redacted]

RESUBMITTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-May-2015 12:09:12





[redacted]

[redacted]

Credit Card Disputed by Customer




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-Apr-2015 12:36:11





[redacted]

[redacted]

RESUBMITTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-Apr-2015 12:34:37





[redacted]

[redacted]

RESUBMITTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-Apr-2015 12:33:08


We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more and
much more for $17.00 per person.
This contract for request
number [redacted] was originally initialled on Sun Apr 19 12:35:15 EDT 2015100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






We Found a Great Deal
for You
While we couldn't find an airline partner
willing to accept your specific request, we do have an airline that will accept
this request if you increase your offer price.
This flight option is $27 cheaper than the lowest published priced flight for a
8% savings. This is available only for a limited time and all tickets are
subject to availability.







$344

If you can raise your offer price we can get you
tickets for $344 per ticket including taxes and fees.

 






























Departing Flight Information - Monday, May 25, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Saturday, May 30, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 









Passenger Information

[redacted]

Summary of Charges































Airline Ticket Offer
Price:

$292.09 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$52.65 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$344.74

Total Trip Cost:
(All prices are in US dollars)

$344.74

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy
My Tickets Now" below, we'll immediately purchase your tickets using the
payment information you provided to us. In most cases, your complete flight
itinerary will be ready for you in seconds. Remember, these tickets cannot be
cancelled, transferred or changed.





[redacted]
**


I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking. Click
here to try your Priceline request again.

Dear [redacted]
Thank you for taking the time to contact us regarding
your rental car reservations for Trip Numbers [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We would like to inform you that both of your
reservations have been cancelled. Two refund amounts of $275.56 and $42.65 were
issued on April 8, 2016. Your refund has been processed through our system. If
you need to check the status of your refund, please contact your bank directly
to inquire about their processing time.
For further questions, please contact us directly at:
###-###-####, before April 28, 2016 if you decide to cancel. The Executive
Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.
You will need to enter your Trip number, which is [redacted] or [redacted]
when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
Thank you for choosing to contact us. I hope you found my
email helpful.
Sincerely,
Frich A[redacted]
Executive Offices
________________________________________