Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that your encountered quality issues...

during your stay at your hotel. We apologize that you were unhappy with your hotel accommodation. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of your expectation during your stay. We appreciate your feedback and have contacted our partners to share your concerns. The hotel has advised that they did not receive any complaints from you during your stay. We apologize; but we will be unable to refund your booking. For the inconvenience, we would like to offer you a 20% coupon that you can use of a future hotel Express Deal purchase. The coupon expires on December 31, 2018, 11:59 PM. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Your Coupon Code: [redacted]       We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Hi. We have spoken to the property and they have allowed us to cancel at no charge to the guest.      We have cancelled the reservation and notified the guest via email.  Thanks.

Complaint: [redacted]
I am rejecting this response because: It's not FAIR / RIGHT !  It's ridiculous. Priceline should NOT charge anybody for NO SERVICE render. This company SHOULD give my money back, NO valid reason to keep it. We DIDN'T get any service from  them at all. 
Sincerely,
[redacted]

[redacted] Sent: Tuesday, May 02, 2017 5:13 PM To: [redacted] Subject: Issue with business resolved   Hi there,   I filed a complaint against Priceline.com. It said that if my issue was resolved, that I should contact the Revdex.com. The kind...

workers at hotel itself resolved my issue and Priceline is now issuing a refund because of their help. Thank you for all your help. [redacted] My Complaint # [redacted]

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand your concern regarding your reservation. We reviewed your reservation in our system and confirmed that prior to purchase, the rental location address was presented. Moreover;...

we have contacted [redacted] Rent-A-Car and they confirmed that the additional charge placed in your account was for the optional items purchased directly at the counter, which was also presented on your rental agreement and since these charges are valid, we are unable to offer any refund.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:Priceline.com told us twice that a refund would be issued. Once on January 26th, by email and again on March 25th by phone. I expect Priceline.com to issue the refund they stated we would receive.
Sincerely,
[redacted]

[redacted]   Thank you for contacting us regarding your hotel reservation with the B[redacted]or Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, the hotel did...

not have the guaranteed non-smoking room that was reserved and you were placed in a smoking room.   We apologize for any inconvenience this has caused. We have contacted the hotel and verified that the reservation was used however the incorrect room type was provided. We have processed a refund for 20% of the total amount charged because we value your business. A refund in the amount of 42.69 USD was issued back to the same card that was used to place the request.   Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for any inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Care

Hi.  Please see the response below that we have emailed to our customer. Thanks. Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com...

concerns in our Executive Offices.  We are sorry for any inconvenience for any rate difference when you exchanged your tickets. We completed a refund request in the amount of$28.20 to be issued back to your account. Please allow 7-10 business days for the funds to appear back to your account. Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else. Sincerely, [redacted]Executive Offices

Thank you for taking the time to contact us regarding your hotel request at the [redacted] Hotel for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have...

issues in submitting a hotel request for August 10-12, 2017.   We apologize for the confusion. Customers are our number one priority and we work hard to make your experience with us a positive one. We appreciate your feedback and forwarded them to the appropriate individuals for consideration as we continue to improve our service and avoid further confusion.   Our records show that your request was not confirmed due to changes in availability. Please note that the rates are controlled and set by our hotel partners and are not guaranteed until purchase is complete and your reservation is booked. I apologize that your first attempt was not successful.   Our booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency and there can be occasional time lags which impact true reservation availability. You may try to submit your hotel request again; however, if the itinerary you just tried to book is still listed, it may or may not be available due to changing hotel inventory. We suggest you try another itinerary by starting a new search from the home page, instead of using the back buttons.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: when the said page appeared on the computer , it only shows the portion where the initials are to be typed in (as if it is the same page where I entered $10 per day). Priceline knows exactly what kind of deceitful business practices they are participating in. I have no reason to lie about this. As the company can see, I've used priceline for hotels and cars for years and have never had this happen before. This will be my last time using them or recommending them to any friends or family members. I will also be telling everyone I know not to use Priceline for any travel needs. I am absolutely disgusted and will be going on every blog I can get my hands on to warn people of these practices!
[redacted]

Dear Ms. Little,
 
Thank you for taking the time to contact us regarding
your reservation at the Extended Stay America - Raleigh - North - Wake Forest
Road for Trip Number 11263332272.
 
We are writing to let you know that we received your
Revdex.com concern in...

our Executive Offices. Due to the nature of
your concern, we would like to speak with you directly by phone. 
 
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation.
 
We understand your concern about the guest rating of your
hotel. We reviewed your reservation and verified that the confirmed guest
rating is currently lower than the guaranteed guest rating. Guest ratings are
dynamic and may change based on new customer reviews received. However, a decision
has been made to offer a one-time exception. We can cancel your reservation for
a full refund or you may decide to stay and receive 20% of your total hotel
charges.
 
Please contact us directly at: 1-866-966-7186 before May
21, 2016. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time,
Monday through Saturday. You will need to enter your Trip number, which is
11263332272 when you contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
Thank you for choosing to contact us. I look forward to
resolving your issue.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:No surprises! Total cost includes estimated hotel fees (e.g resort fees). Your total cost will never be higher than displayed above.*Prices are in US dollars.Important InformationAll rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed-------------my responseThere is a total cost and as it states in THEIR policy no extra charge all u have to do is request it through the hotel. Well there is an extra charge so now that does not make it with bid your own price
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it states in the policy different from what the company states. It does not state the the same company must be used for the rental car. It simply states if you find a better price after booking.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you are still waiting for your refund for...

the cancelled hotel portion. I have reviewed your case with our Accounting Department and they confirmed that your $790.46 refund was processed back to your bank on September 27, 2017. Refund processing time varies so please check with your bank if you do not see your refund in your account within the next few days.   Lastly, as advised on our previous correspondence, you will be refunded for the price difference between your original and new hotel booking once the travel is completed. Refund will be processed after the scheduled check out date.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely, [redacted] Executive Offices

[redacted]   Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted]   We advise customers on the website when they request to add a night that:  If your request of additional nights is accepted you may have to...

check-out of your original room and check back in to a different room, and we cannot guarantee that you will be able to add night(s) for the same rate you paid for your original reservation. We reviewed your reservation details and verified your reservation was cancelled due to the quality of the hotel as requested. We are unable to offer additional compensation for your past reservation.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted]

We understand your situation and had reviewed your concern again to make sure that we have not overlooked anything from our end. We made a decision to refund the remaining amount of $68.78 as goodwill.  This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   We will also make sure that your experience is documented. We have forwarded your issue, so we can avoid this from happening again in the future. Customers are our number-one priority and we work hard to make your experience a positive one.   We apologize for the inconvenience and we thank you for your time.   Sincerely, Executive Offices

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation at The [redacted] Resort At [redacted] for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you found...

a lower rate on our site for the exact same itinerary you purchased and wanted a refund of the difference per our Best Price Guarantee. We are sorry that we cannot process a refund for you, at this time, per our Best Price Guarantee policy. The current nightly rate for the hotel you received is higher than what you have with your reservation.
Our system calculates that you saved $158.00 or 34.50%  based on the lowest published rate available at the time of booking. You would not have received these savings had you booked your reservation through the hotel or on another website. However, should you find online a lower rate for the exact same dates and hotel you have, please contact our Customer Service and provide them information of where you saw the lower price. With Express Deals or Name Your Own Price you have up until midnight, the day before you travel, to contact us and avail of our Best Price Guarantee.
For more details of the guarantee, please follow this link:  [redacted].
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

Revdex.com:Priceline contacted me yesterday and said...

they credited me a full refund.  Revdex.com, thank you for your involvement, as I believe that your involvement encouraged them to do the right thing. The timing of this refund and their response is too coincidental.  I have reviewed the response made by the business in reference to complaint ID [redacted] and the resolution, which is a full refund, is satisfactory to me. 
Sincerely,
[redacted]