Stahl Construction Company

Complaint: 11014420
I am rejecting this response because: Okay, well I do rememwbr being told I would be refunded on the [redacted], but he's probably by United. Can we check the phone call that I had with them? 
Sincerely,
[redacted]

Our record indicates that this matter has been addressed with the consumer, and a refund was issued.
 
Sincerely,
N D[redacted]
Priceine.com

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation with [redacted] Rent a Car booked under Trip Number [redacted]48.
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you never agreed to a higher rate and want to...

have your reservation cancelled.
We reviewed your reservation details and confirmed when your original offer of $48 was rejected, we provided you with a counter offer that
stated:
We couldn't find a partner to accept your bid of $48 per day. However, we were able to find you the same car for $64 a day.
We are showing you accepted the offer and resubmitted your request, which was accepted. We are sorry if you did not intend on accepting the higher rate; however, your request is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

Thank you very much this issue has been resolved to my satisfaction. I am awaiting the refund. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the Embassy Suites Los Angeles Glendale for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand...

that
your reservation was impacted by a system issue which occurred when you booked
this reservation. We are sending this email to inform you that we came to a
decision to honor the reservation you made for the price paid during the
booking process. Your reservation is ready for use.
 
Please call us at [redacted] if you have further
questions.
 
We apologize for any inconvenience this may have brought
you.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The cruise line representative had advised that the refund was indeed issued back
to Mr. [redacted]'s [redacted] credit card ending in [redacted]. The refund will
take 5-7 business days for processing.

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand you are requesting for a full refund since you did not intend to book this rental car reservation. We work really hard to avoid any confusion when customers use our...

website. In order to book a reservation, we require that you review your reservation details, including the terms and conditions prior to entering your billing information. In this instance, our records show that the information was reviewed and the request was processed. Your reservation is restricted; it is non-refundable and non-transferable. However, we have decided to make a one-time exception and issue a full refund as a gesture of goodwill. The refund request has been submitted to our management team today, and once approved, the refund for $153.26 will be processed to the form of payment you used to book the reservation. Please note that this may take a few weeks to be processed and you will be notified via email once completed. Thank you for your patience while we review your issue, and please feel free to respond to this email if you have any additional questions. Sincerely, Executive Offices

Dear [redacted],We are sorry to hear that you
had to check-out earlier than expected from the hotel.Our records indicate that your selected reservation is non refundable and non changeable; however, on your behalf, we  contacted the [redacted] and spoke with the Manager,
...

[redacted]  requesting an exception to the cancel policy, and have been advised 
that they are unable to make an exception to the cancel policy. Our policies
are modeled upon the same options allowed by our travel partners and are
consistent with agreements.I apoligize for any inconvenience and am sorry that we are unable to assit any further in this matter.Sincerely,[redacted]Customer Service
Specialist

Complaint: [redacted]
I am rejecting this response because:
When we called the eight hundred number associated with this
site we got price line customer service. It was price line that had the
information and called the hotel.  The
hotel said the price line seemed to be the parent company.
 
Sincerely,
[redacted] [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer is requesting a refund for his/her Name Your Own Price airline ticket purchase.
 
Attached hereto, is a copy of the consumer’s initialed contract page...

agreeing to the non-refundable terms and conditions of the selected purchase.
We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist with the requested refund.
Sincerely,
N. D[redacted]
Priceline.com
 
 
 
This contract for request number [redacted] was originally initialled on Wed Jul 8 17:06:44 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Airfare Details
Depart:[redacted]
Return:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
[redacted]
[redacted]
**
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
      
Summary of Charges
 Airline Ticket Offer Price:
$80.00 per ticket
 Govt Taxes, Airline Fees and Agent Fees:
$41.85 per ticket
 Airline Ticket Trip Protection:
Declined+ Add now  Recommended! 
 Number of Tickets:
1
 Airline Ticket Delivery:
$0.00   (Electronic Ticket)
 Airfare Subtotal:
$121.85
 Total Trip Cost: (All prices are in US dollars)
$121.85
Baggage fees are not included in your trip cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
 
I[redacted] 
 **  
 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to my inquiry is satisfactory to me.
Sincerely,
[redacted]

D[redacted]
*
We are writing you today regarding your reservation with
the [redacted] [redacted] for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
I attempted to contact you...

today in an effort to address
your concern; however, I was unable to speak with you at the number you
provided at the time you booked your reservation.
 
I understand that you felt the star rating assigned to
your hotel was not accurate.
 
When evaluating hotels, we take into consideration hotel
industry information as well as customer feedback. We also assess each
participating property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. Our ratings may vary from other national rating
companies; however, they are generally stricter than others.
 
We found that this hotel does meet our expectations for
the star rating selected on our website. Our competitors also rate this hotel
as
follows:
 
[redacted] [redacted]
[redacted] [redacted]
Tripadvisor.com = 2? Star
 
Upon reviewing, our record shows that you purchased a
restricted booking. However, since we value your business, we can make a
one-time exception and cancel your reservation for a full refund.
 
If you would like to proceed with the cancellation,
kindly reply to this email with your approval or call us before August 18,
2016. You can contact us directly at 1-866-966-7186. The Executive Office hours
are
9:00 a.m. to 8:00 p.m. Eastern Time, Monday through
Sunday. You will need to enter your Trip number, which i[redacted] when you
contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
th[redacted]
 
I look forward to hearing from you.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com, Inc.
Our records indicate that the consumer
was advised of the non-refundable terms and conditions of the purchase.
The
consumer may contact the airline directly concerning any claims made by an
airline representative.
Attached hereto is a copy of...

the
consumer’s initialed contract page authorizing the non-refundable and
non-changeable terms and conditions of the selected purchase.
Your airline tickets are
non-refundable, non-transferable and non-changeable.
We appreciate the opportunity to clarify.Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally initialled on Sun Jan
18 00:19:47 EST 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination city
or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




























Airfare Details

Depart:
Sat, March 28, 2015

Return:
Sat, April 4, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$400.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$57.60 per ticket

Airline Ticket Trip
Protection:

$17.00 per ticket

Number of Tickets:

5

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$2,373.00

Total Trip Cost:
(All prices are in US dollars)

$2,373.00

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that accepts your price, we'll immediately
purchase your tickets using the payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
** 



I have read, accept and agree to
abide by Priceline.com's terms
and conditions, privacy policy, and the trip protection Description of Coverage.

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that the cruise company contacted the consumer and resolved this issue.

The customer was contacted via phone. The one day fee of $65 was waived and we provided a full refund so the customer could book a smaller vehicle. Sincerely,Executive Offices

[redacted]   We are contacting you today regarding your reservation at [redacted] And Casino booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not use...

the reservation and you would like to be refunded.   The reservation that you purchased is restricted which is non-cancelable and non-refundable. This information was provided on your contract page prior to booking. However, we called the hotel to request for exception and they agreed to refund your reservation.   We processed a full refund in the amount of 590.96 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional
comments.  As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. We apologize for any confusion experienced by the consumer.
A pet fee is considered as an incidental charge. Incidental charges, if
applicable, will be payable at the hotel directly at checkout. A credit card
or, in the hotel's discretion, a debit card, will be required to secure these
charges and fees that you have incurred during your stay. This information was
provided under the Terms and Conditions of your booking.  I am sorry that we are unable to assist the
consumer with a refund for pet fees paid directly to the property.
 
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
 
We understand you are requesting for a refund of the
difference because you intended to book your reservation in [redacted] Dollars.
We reviewed your request and verified that the currency selected prior to
purchase was in United States Dollars. As a one time exception to this policy,
we will submit a refund request on your behalf for the difference. The exchange
rate at the time of booking was 1.29 and your total reservation cost in
[redacted] Dollars is 343.55 CAD. A refund request in the amount of 77.23 USD was
submitted to our management team for review, and if approved, the refund will
be processed to the card you used to submit your request. This process can take
up to 14 days. We will try to expedite this process. Once the refund is
approved, your refund will be processed by our system within 1 business day;
however, it may take up to 5 business days for your bank to post the refund to
your account.
 
Thank you for the opportunity to assist you and we hope
you find this information helpful.
 
Sincerely,
 
Junko Alonte
Executive Offices

Revdex.com:We have already resolved the dispute with Priceline. They reached out to us a few days ago and resolved the dispute to our satisfaction. Thank you 
Sincerely,
[redacted]