Stahl Construction Company

Complaint: [redacted] I am rejecting this response because:First, the photos on the site that are provided by the business show only rooms with two and three bedsThe policies of [redacted] ***s state that children ALWAYS stay freeHaving TWO queen beds is NOT a "bed type", and the room that was chosen actually stated that it was a room with TWO Queen BedsDuring the booking process it goes to a screen to "Choose room", the selection we made was a room with TWO (2) queen bedsThat selection does NOT state that it is based upon availability, anywhereOnce you select the room it goes through the process to book it, and then CONFIRMS the room booked and showed it a a room with TWO (2) queen bedsThis complaint has NOTHING to do with "bed type" as they keep stating, it has to do with the room type as bookedThey attempt to use semantics to avoid the issue hereThe issue here is that he site uses misleading photos, misleading room selection types, and then once at the hotel they utilize bait and switch in direct contradiction to their own policies and in direct contradiction to the room type selected and paid for by the customerThen they offer no way to cancel the bookingFor any hotel to be this way AND offer no option to cancel the booking shows that they have no regard for the consumer and for Priceline to offer zero assistance means that they have no issue with a business utilizing their site for such scams Sincerely, [redacted]

We understand your situation and had reviewed your concern again to make sure that we have not overlooked anything from our endWe made a decision to refund the remaining amount of $as goodwill This is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsYour refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We will also make sure that your experience is documentedWe have forwarded your issue, so we can avoid this from happening again in the futureCustomers are our number-one priority and we work hard to make your experience a positive one We apologize for the inconvenience and we thank you for your time Sincerely, Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumerAccording to the consumer, he was denied boarding by [redacted] airlines due to document issuesTherefore, the consumer is requesting a full refundThe consumer states: “I booked flight tickets from Priceline.com for May 24, for the total of 2,traveling from [redacted] and was unable to board the airplane on the scheduled date due to the [redacted] refusing to put us on the flight due to their misunderstanding of my travel document.” All issues regarding denied boarding due to insufficient travel documents must be addressed directly with the airlinePlease note that our ability to exchange or refund the ticket(s) is based on the fare rules associated with the [redacted] ticket purchaseFare rules are established and governed by the airline and we, as a travel agency, are bound to abide by these fare rulesAs a courtesy, and on multiple occasions, we have reached out to [redacted] regarding the consumer’s refund request and claims, and they advised that a refund less a USD cancelation fee applies for the ticket purchaseOur Air Travel Services Department also sent email to the consumer with information on how to contact [redacted] so that they can assist with the refund processI am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Customer’s Statement of the Problem: “I was in the process of browsing hotels to stay at on the website www.priceline.com on my cell phoneMy dog jumped up on me as I was sitting on my couch knocking my phone out of my hand and inadvertently pushed a button.” Desired Settlement: “I would like the $replaced back into my bank account.” When selecting a reservation, the consumer is provided with the cancel policy associated with each reservationIn this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase · Cancel Policy · This rate cannot be cancelled, changed or transferredRefunds are not allowed I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com 4-star hotel in the [redacted] Check In: Sat, Apr 11, Check Out: Sun, Apr 12, Rooms: room for night Your Bid: $per room/night Taxes & Fees: $ Room Total: $ Have a promo code? Guest Info (Room 1) [redacted] Billing Info [redacted] Credit Card Info XXXXXXXXXXXXXXXX Expiration Date and Security Code axes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed TERMS AND CONDITIONS PAGE We want you to love your hotelSo please read this important stuff All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed che date onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundGuaranteed late night arrival Check-out time varies by hotel If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept [redacted] About -Star Hotels About Taxes and Fees Important Information Terms & Conditions Privacy Policy

Complaint: [redacted] I am rejecting this response because: The Priceline advertisement is subliminal It entices with a sense of assuredness that is not sincere As a novice "online" consumer, I was unaware of this rigid structure My concern was to modify the dates I had chosen for car rental, because a mistake had been madeThere should be an opportunity for redress, but I could not contact them Their system is not responsive to inquiry Priceline ignored the $for collision insurance they charged Since the dates requested were wrong, I made a commitment to continue their serviceTherefore, how can they sequester $for a "need" they did not fulfill? Sincerely, [redacted] ***

Complaint: [redacted] Iam rejecting this response because: when I visited priceline.com I clicked on package dealAfter asked departure from?? I clicked " ***- which immediately I was given the opition [redacted] ) then I was given a option arrival??? I typed " [redacted] " then I was given the opition to click ( [redacted] 15min later I checked my email a confirmation for my trip to ( [redacted] ) I immediately called Priceline explain the situation after rudely I was put on on hold 20min late line cuts offThen I called back more times and priceline, you have this informationThen I was insulted which of my first complaint I explained which no one from Priceline took a minute to apologize or take initiative steps to deal with the people that insult me?? I was called all kinds of namesSo anyways I was frustrated, I decided to call [redacted] , if they made the mistake of sending me to [redacted] airline?? They stopped paused and saidSir, the mistake was not from our side but price line, it wasn't your fault but ( WE DON'T HAVE ANY FLIGHTS LEAVING FROM) [redacted] to [redacted] airportI told them right then sir, I have been telling priceline, this but I was insulted and told I made the mistakeWhich I said that's impossible because iam going to state I never been to so I made sure everything was correctI implore for Revdex.com, to step in further investigate, this matter it's clear they are not taken any steps to investigate them self Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe documented case history confirms that prior to departure; the consumer was advised of the exchange option available with fees in accordance with the fare rules and restriction of the selected reservation, and the consumer declined this optionWe have retained all records concerning this mater and sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Important Information Once confirmed, airline change penalties and restrictions applyMost tickets are non-refundableSee your airline’s full fare rules The Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable even if the reservation is not used Airline tickets are non-transferrableName changes or adjustments are not allowed once purchased Meal and seat preferences are not guaranteedFares are not guaranteed until purchase Airfares and flight availability are not guaranteed until purchased You will be issued Electronic ticketsAll travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Rental Car availability is not conf irmed until f ull payment is receivedIf your selections are unavailable, we'll still purchase your airline ticket Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter [redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you requested for a full refund of the reservation as it was booked in the wrong area We contacted the [redacted] ***r and they did confirm that they allowed an exception to the no-cancel policy and approved the refund of the reservationYour refund has been processedA refund for USD was processed today, July 26, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We hope you find this information helpful and thank you for letting us work on your concern Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for contacting us regarding your airline reservation for Trip Number [redacted] I am writing to let you know that we received your Better Business Bureau concern in our Executive Offices We reviewed your concern and I apologize that we are unable to provide the compensation you are requestingAirlines can, and often do, adjust their schedules depending on traffic, change of equipment, route popularity and other various reasonsThis is a common practice with the airlines With your concern, we attempted to request an assistance from the [redacted] sWe are sorry that the airline had no other alternate flights to offerOur record shows that you wanted to rebook a flight with LOT [redacted] Unfortunately, this is not an option since the ticket you purchased was with [redacted] Airlines do not allow placement to alternate airlines unless they are unable to provide transportation which was not the case here The airline granted your request for a refund of the return portion and we are unable to reimburse the cost of the new ticket which you elected to purchase I am sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe best price guarantee is clearly disclosed on our website, and clearly states that you must contact us within hours of booking the reservation in order to initiate a claimFor more details of our Best Price Guarantee, kindly visit our website's FAQ or follow the below link: [redacted] I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues on this hotel reservation We apologize for the inconvenienceOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableIn addition, the only time that you can purchase the travel insurance is when you submit a Hotel request on the websiteIf you are still interested in insuring your trip, you may visit [redacted] We are not affiliated with these sites, but we are aware they offer insurance for travel related itineraries I hope you find my reply helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I did find insurance on [redacted] which more than double what I would have paid with youOne of the main reasons I wrote to the Revdex.com was not the fact that I couldn't get the insuranceIt was the way your team handled the situationIf you review the phone records I was argued with by several different reps one who kept insisting that I was wrongWhile I was on the phone with him I went to the app and tried to make several different reservations without actually booking them to make sure that the insurance was not offered to me as it was not when I made my booking on the appThere was no option for the insurance during any of those sessions on the app, but if I went to the website either on my phone or computer it was clearly an option on the exact same bookingsI did not appreciate the fact that I was looking at the screen in front of me and he was telling me that insurance is always offered when it was notI asked you to do a simple thing and add the insurance for me to protect my nonrefundable trip in case of incident but you could not do this for meI was never offered insurance on the app and this was a problem since these types of booking should always be given the option to buy insurance to protect the consumer in the event of incident if they so desire Sincerely, [redacted]

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your airline reservation with the [redacted] for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern that instead of a refund in the amount of $89.20, you received a chargeWe have reviewed your issue, and verified with our Accounting Department that a $refund was indeed processed, and we do not show in our system that $was charged to the account Due to the delay in processing the $89.20, refund we have also issued a $refund as a gesture of [redacted] Thank you for choosing to contact usI hope you found my email helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Even though the company does have verbiage on the site that they think is sufficient it is not It is STILL misleading because #you feel like you are getting the best price when you book this way The hotel offered a much lower price when booking directly over the phone with them and offered me two beds as I needed #when they say you can contact the hotel (even though its not guaranteed by priceline) they make you feel like the hotels will be open to this When in fact the hotels are not at all willing to change your reservation with out charging a fee So you will be paying a fee FOR SURE not maybe Also and this is the most important point PRICE LINE DOES NOT CARE IF YOU HAVE MADE A MISTAKE THEY HAVE A ZERO CUSTOMER SERVICE POLICY IF YOU HAVE MADE AN ERROR THEY REFUSE TO DO ANYTHING ABOUT IT EVEN THOUGH I WAS WILLING TO BOOK THE ROOM THROUGH THEM IF THEY HELPED ME AMEND MY MISTAKE THEY JUST SAY NO, SORRY, HAVE A NICE DAY THANKS FOR THE MONEY, YOUR SCREWED This is unacceptable customer service and an unacceptable policyI am sure if enough people figured it out there would be a GIANT class action lawsuit out there that the people would win The facts are even though they think its clear and conspicuous its NOT because people like me who book travel all the time didn't get it I was confused I made a mistake Priceline does not care they are already paid they just tell you to have a nice day Sincerely, [redacted]

Please see the response below that we have sent to the customerDear Mr [redacted] *Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you would like to be refunded of this hotel reservationOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableIn addition, we have record of showing you an accept page after bookingPlease note that we do not rely on email to notify customers of statusYou can confirm your request by going to the "Check Status" page on our site or calling our1-number However, as a one-time exception, your refund has been processedA refund for $was issued today, October 27, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysI hope you find my reply helpful and we thank you for your timeSincerely, [redacted]

Dear Ms [redacted] , We are c**tacting you today regarding your reservati [redacted] at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com c**cern in our Executive OfficesWe understand your c**cern regarding the currency that you were charged for this reservati** Prior to booking we presented a c**tract page which has the details of your request, the terms and c**diti**s of the reservati**, including the summary of chargesIt was disclosed prior to booking that the reservati [redacted] is in USDWe apologize; however, we are unable to process a refund of the difference We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, [redacted] Executive Offices This checkout page for trip number [redacted] was submitted [redacted] 2015-07-00:48: Please Review Your Request Star Deluxe Hotel, Downtown [redacted] Area Which hotel will I get? CheDate: Saturday, July 11, Check-Out Date: M**day, July 13, Regi [redacted] , [redacted] City Area: Downtown [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Fitness Center, Guest Score 7/ or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ [redacted] Hotel Coup**: -US$ Total Room Charges: US$ Apply Coup [redacted] Hotel Fee: US$ Total Cost: US$ Have a coup [redacted] code? Apply Remove Coup [redacted] This coup [redacted] is invalid or has expired Purchase Trip Cancellati**/Interrupti [redacted] Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for **ly USDper room per nightDetails No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above Important Informati [redacted] All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or n**-smoking rooms) should be requested through your c**firmed hotel and cannot be guaranteed Reservati [redacted] is guaranteed for arrival [redacted] the c**firmed chedate **lyIf you do not che [redacted] the first day of your reservati [redacted] and you do not alert the hotel in advance, the remaining porti [redacted] of your reservati [redacted] will be canceled and you will not be entitled to a refund If [redacted] accepts your price, [redacted] will book your reservati [redacted] in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualificati**s of the star level you initially requestedThe hotel that is selected may or may not be **e that you have seen during a hotel search [redacted] Any sorting or filtering opti**s previously used will not apply to this Name Your Own Price request [redacted] will immediately charge your credit card the total cost of your stayRooms purchased through [redacted] cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged [redacted] will immediately charge your PayPal account the total cost of your stay Rooms purchased through [redacted] cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservati [redacted] holder must present a valid photo ID and credit card at check-inThe credit card is required for any additi**al hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or opti**al (parking, ph**e calls or minibar charges) and are not included in your offer price Hotel rooms purchased through [redacted] are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] .com is unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for U.Sresident customers booking Canadian hotel accommodati**s utilizing the [redacted] .com service For security reas**s, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by [redacted] 's terms and c**diti**s regarding hotel rooms and the use of the [redacted] .com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by [redacted] .com's terms and c**diti**s, privacy policy and the travel insurance Descripti [redacted] of CoverageI have read, accept and agree to abide by [redacted] .com's terms and c**diti**s and privacy policy

We understand that you are not satisfied with the resolution that was providedWe have escalated your case to the management team and they have offered to refund night for the room under [redacted] and [redacted] as a one-time exceptionA refund equal to nights amounting to USD has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we hope you find this information helpful Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Upon contacting [redacted] concerning the consumer’s claim, we have been advised by [redacted] that they have no record of [redacted] charging the customer directly for a rental Therefore, we have requested additional information from the consumer concerning this claim, including the specific credit card issue that prevented her from being able to pick up the rental car on June 3, 2015, and a confirmation of the charges she received from *** Thank you for getting in touch about this Sincerely, [redacted] Priceine.com

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level ratingOur records show that the consumer’s selected reservation is non-changeable, non-cancelable and non-refundableThis information was presented to the consumer prior to purchase when the consumer was asked to review the reservation, including the terms associated with cancellations or changesAs noted on the attached initialed contract page; the consumer agreed to those termsHowever, as a one-time exception, we offered the consumer the option to cancel this reservation minus a night cancellation feeShould the consumer wish to cancel this reservation for a fee, the consumer may contact us directly at: ###-###-#### before April 1, Cancellation or refund may not be available after this dateThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayThe consumer will need to enter the Trip Number, which is [redacted] 51, when contacting usPlease note that the number provided above is a United States phone number and the consumer may incur toll charges when calling from outside the United States or Canada Sincerely, ND [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-03-19:20: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] - [redacted] Area Which hotel will I get? CheDate: Thursday, April 14, Check-Out Date: Sunday, April 17, Region Portland, ME City Area: [redacted] - [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] D [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Pets Allowed, Free Breakfast, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars SHAPE \ [redacted] MERGEFORMAT We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Our record indicates that the reservation was not cancelled due to non-payment [redacted] is the merchant of record and charged the consumer for the purchase accordinglyAmerican Airlines received a credit card dispute for the charges of the ticket from the consumer’s bankThe ticket is automatically cancelled once a dispute is initiatedThe consumer must contact the credit card issuing bank directly for any further information on the disputeI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, N D [redacted] priceline.com 4/4/ Complaint On 3/16/2016, I made a reservation on Priceline.com for a hotel in Page, AZ from 4/16/to 4/18/ Itinerary# [redacted] I used their "Express Deals" optionAs per the express deals options page on Priceline.com, Comfort Inn & Suites is a start hotelI had opted for star hotel and I was assigned Comfort InnWhy should I settle for star hotel when I have clearly paid for star hotelWithin half hour of the online transaction, I called up the customer care for Priceline.com and explained my problem to a senior Customer Relations Agent - AlexHe agreed that on Priceline.com, [redacted] is referred to as a star hotel but the specific [redacted] hotel in Page, AZ is a star hotelBecause the express deals option, assigns the hotel after you have booked, there was no way I could have known which hotel I can getI followed the advice that was displayed on the screenI do have a snapshot proof where it clearly states that star hotel - [redacted] or similar and star hotel - [redacted] or similarIn spite of this misleading information of the page and the agent agreeing that there was a confusion, my request for assigning a star hotel was deniedI was not asking for a refund or my money back or change in datesI was simply asking that my reservation be honored and to be given a proper star hotelAfter spending an hour on the phone, Alex refused to entertain my question and got rude about itI would like to report this matter as its clearly Priceline's fault and the misleading information on their website led to this whole issueI have a snapshot of priceline's website to support my case Desired Resolution I would like to be assigned a star hotel room in Page, AZ as per my original request Consumer Business Dialog