Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I feel that the offer of one year of the service at no charge is a step in the right direction, finally after having started dealing with Cincinnati Bell about issues leading up to and including this over a month ago and with very little to zero cooperation. Although, considering that my requested resolution is much more extensive than this, I believe that we are not aligned just yet on a reasonable resolution. Obviously, as stated in your response, you finally discussed the [redacted] challenges with your folks. I am not sure why it had to take this long and this much exhaustive effort to finally get someone to talk to this group of folks. And that is what has been missed through all of this discussion, the amount of time and energy and effort that you have forced me, the customer, to go through just to point out to you the huge gaping hole in your services and lack of knowledge and competency on behalf of your entire customer service team to take care of your [redacted] customers. As a customer, I should not have to be put through the aggravations and frustrations of the amount of phone calls and conversations with folks that are too inept to handle the situation, because Cincinnati Bell 1) chooses not to invest the money into having [redacted] on the same platform as the rest of the company and 2) chooses not to adequately train their customer service folks in how to handle the [redacted] customers or even make those individuals aware that the [redacted] area does not function like the rest of the company. I have been told time and time again that my issues will be looked into and that retraining will take place. Quite frankly none of that replaces or reimburses me for all of my lost time and sanity in dealing with you all. Included in this is the fact that an early resolution I was offered by someone in your customer service team was to match the offer I was given by [redacted]. And while there were certain elements of that offer that couldn't be met at that time (substantial elements like a much faster internet connection and a free movie channel) I, in good faith, agreed to waive those features that you couldn't match so long as I was able to get the rest of what was offered (including a fully functional whole home dvr system). It was never mentioned by that agent of Cincinnati Bell that the service does not operate at full capacity on par with the rest of the company. I have been inconvenienced enough due to Cincinnati Bell's lack of ability to adequately train their staff as to the differences in the [redacted] service area. It is no longer my problem to fix for Cincinnati Bell, especially since you do not wish to allow me the opportunity to speak with any of the decision makers within the company, where customer service is involved. The comment about Cincinnati Bell's promotions only running for 12 months so that is all you can offer me is an absurd statement. In this day and age of computer systems, I am not so naive as to believe that it is physically impossible for you to be able to make a longer term adjustment to my account. Especially considering that I have been misled as to the services I was to be getting as per the agreement I made initially with your rep. If you can not honor a bundled price to be kept in affect for the period that I requested then I request that the $19.99 service fee for the whole home dvr be waived not just for one year but for as long as I decide to maintain the limited service that I am getting through that system, whether that be for just the next year or for lifetime. It is not my fault as a customer that you have chosen not to have the [redacted] area updated to where it can carry the service that you advertise on your website. 
Regards,
[redacted]

January 27, 2016
[redacted]    
[redacted] 
RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the
Revdex.com regarding the billing...

statement dated 1-19-16. 
Per our records you called in on January 13th to cancel
your order [redacted].  A tech was sent out
on 1-14-16 because the order did not get cancelled you had been transferred to
the retention group and hung up before the order was cancelled by the retention
group.
I have disconnected the account on [redacted] back to 1-14-16 and
that will clear out any balance. 
It is never Cincinnati Bell’s intention to upset or frustrate our
customers.  On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter.
Melissa 
Executive Care Representative
Cincinnati Bell Telephone

All credits and adjustments were applied to the account on 01-27-17. Credit of $99.00 was given to her for the Change of Lessee fee and an additional credit $106.92. Customer's current bill is $22.24 after the credits. Issue resolved.

February 11, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com complaint.
I have reviewed your account thoroughly. Unfortunately,
Cincinnati Bell does not offer a...

portable wireless internet service similar to
what you described. This type of service is typically only offered from wireless
phone providers. It appears there was some level of miscommunication at the
point of sale. We will follow up with the representative who sold you Zoomtown
Lite for coaching.
I have personally disconnected your service with
Cincinnati Bell. I backdated all charges to January 23, 2016. This was the date
you began being charged for our services. If you receive a bill please
disregard, as all charges for this service are being reversed.
It is never Cincinnati Bell’s intention to upset or frustrate
our customers. On behalf of Cincinnati Bell I apologize if we have done so
regarding this matter.
Cincinnati Bell considers this complaint closed.
Megan
Executive Care Center
Cincinnati Bell Telephone

Cincinnati Bell has previously explained and addressed all of [redacted] issues. We have no new information to add at this time. [redacted] is welcome to contact our office with any questions. Thank you.TinaExecutive Office RepresentativeCincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Once agsin, the company us just telling me I can become a customer again at the same rate as always. They still have made not attempt to right their wrong. It is not my fault that their emoloyee called and offered us a price that was not available. That is on them to figure out.
 
Regards,
[redacted]

Hi,I am trying to check the status of this complaint. It states that more info was needed from me yet under the status it states the complaint was sent to the business and that no action is needed from me.  This was over a month ago, and I have not heard anything back. The info I think...

they were asking for is what do I want as a resolution... I wanted a month free due to it taking six calls and poor customer service to get my cable turned back on. They told me it would be on when it wasn't, and the supervisor of the overnight customer service hung up on me more than once.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It is clear that there will be no solution form Cincinnati Bell for my complaint. I do feel that it is important for this complaint to be available to potential future Cincinnati Bell customers so they are aware of this unusual policy that is very difficult to find in the small print.
Regards,
[redacted]

September 1, 2016
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
Cincinnati Bell currently offers two different ways for our customers to watch television on their mobile...

devices. There is the Fioptics TV App, which will be discontinued on 9/6 for updates and improvements, and Fioptics [redacted].
Per our conversation yesterday we were able to determine you were attempting to access the Fioptics TV App which is not available on the [redacted] package.
As we spoke about you have access to any of the Fioptics [redacted] channels you are currently subscribed to. To access these channels you must download the specific channel app in the app store and then sign in using your Cincinnati Bell MyAccount email and password.
If you have any further questions regarding [redacted] or if you have further issues trying to access any of the channels you subscribe to please do not hesitate to reach out to me at ###-###-####.
It is never Cincinnati Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnat Bell I apologize if we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

April 21, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is
responding to your Revdex.com complaint.
When your complaint was
received you were already scheduled for a repair visit on...

4/20/16. Per the
technician’s notes from that visit your speed problems are directly related to
the Pulse Secure VPN you log into for work. When not connected to this VPN the
technician trained your internet speed at 23MB.
The technician hardwired
your laptop as a temporary fix. You will need your IT group to take a look at the
VPN to address your situation further as the speed issues you’re experiencing
are not being caused by Cincinnati Bell’s network or equipment.
Per our records on 4/18/16
you were given a credit of $80.12 which brings your current balance due on 5/5 to
$41.23.
If you have any further
questions regarding your account or balance you may reach out to the
Residential Office at ###-###-####.
It is never Cincinnati
Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnati
Bell I apologize if you feel we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

The contract was electronically sent to email address [redacted]. The contract was signed on 5/29/15. The electronically signed contract is valid.

I sent them a check to get them out of my life forever. It was a bogus charge but not worth my time to fight them. The Revdex.com let them stretch this out to a month & there will be nothing done to them for it. I'm tired of the little guy getting screwed by the big guys. I'm done with them, I'm done with you. You have once again proven your uselessness & greed for money. I'm ashamed to have ever had my business listed with such a hack, only worried about the money. Your ability & usefulness is outdated & you won't be around much longer. Most have figured you out, I'm just sorry it took me this long. I know this long delay will have no affect on their rating & it's a shame.Bye forever

July 7, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
RE: [redacted]
  Cincinnati Bell is responding to your Rebuttal filed with the Revdex.com.
 
Per our conversation on June 25th, I was advised that your old number, [redacted] was working with Cincinnati Bell.  I sent a repair technician out and he also verified that the number was working.
 
Today, I found a port out order in the system from [redacted] asking us to release this number on July 10th.  The only reason this number would not be working in your home is if [redacted] has pulled Cincinnati Bell’s lines and connected their lines.  There is no way for us to know this unless we dispatch another repair tech.
 
Since you will be porting out this number, I don’t feel a tech visit is necessary. There should be no problem releasing the number to [redacted] since we show it working with CBT. 
 
[redacted]
Executive Care Agent

May 2, 2016
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
I apologize for the service issues you experienced on 4/27 and that this was not able to be resolved in a timely...

manner.
Per your account notes disconnect order [redacted] completed on 4/29/16. As a courtesy for your service going down on 4/27 I backdated the billing on this order to 4/26. This will prorate your final bill so you will only be charged for service dates 4/07-4/26. Your final bill will print on 5/7/16.
There are no previous notes or complaints regarding any damages on your account. The mounted Optical Network Terminal (ONT) does not get removed from the residence upon cancellation of services. This equipment remains on the premise.
If you feel there were damages caused by Cincinnati Bell to your residence you can contact our Risk Services line at ###-###-####. They will investigate the claim once reported.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
TinaExecutive Care Agent
Cincinnati Bell Telephone

May 9, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding your final bill.
According to our records you were carrying a past due...

balance before the service was cancelled that was never paid.
The current amount due is $63.66. The representative that you spoke with when you cancelled your service was explaining that you would not be charged any more [redacted]ective the date of cancellation but any past due is still due to CBT.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

Dear [redacted], Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding the charges on your account.    I was able to look into the issue on your account, and I first wanted to apologize for the confusion that this situation...

has caused. I saw that a representative was able to credit you for the charges for services that were not received, but that you were still billed for unreturned equipment. The last time a representative spoke to you, they saw that notes from UPS indicated the equipment was delivered in mid-August. Rather than launch an investigation into this issue, I just went ahead and credited the final balance on the account of $120.24.  This response is to serve notice that Cincinnati Bell has credited the remaining balance of $120.24 on the account of [redacted] as of 11/28/16 and that no further balance is due with us. We have reached out to the collections agency that received your account and advised them to withdrawal this collections amount as of 11/28/16. It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. Josh Executive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The only reason the service tech showed when he did was because I called and complained. The guy was here for two minutes and I told him that I checked the jack with a regular phone, and he determined the problem was down the road in the dist box on [redacted]. So I waited 6 hrs for someone to come to my house and tell me something I already knew. What about the loss of service for the 2 weeks my phone did not work. This is just another excuse by big business in America where they do not care about their customers. The Bell may not reimburse people for lost time, but overall will lose money due to loss of customers. Like I said previously, all it took was the Bell to pick up the phone and communicate with their customers, I mean is that too much to ask? 
 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have reviews the response from [redacted] and this does not justify lying to a customer to gain new business. I understand their policy is to only reimburse up to $100 but this was not given to me at the time they lured my into signing up for service. I was verbally told by a customer representative that they would reimburse me up to $200. This is where the bait and switch comes into play. They told me one thing to get me to sign up and delivered another product. Why would I pay to become a customer of [redacted]? Thier reimbursement policy was not available online at the time and i'm not sure if it is today. I couldn't find it. I had to go into a store to receive the document/policy for reimbursement. In conclusion, [redacted] lied to me about their reimbursement policy to gain my business and they have not tried to resolve this in any way. 
Regards,[redacted]

[redacted] per our phone conversation I am closing out the Revdex.com complaint as resolved.

April 28, 2015
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com rebuttal.
 
I again apologize for any misunderstanding on pricing and promos and for your experience. There was no contract for service on your account and all introductory pricing is for one year.
 
Cincinnati Bell does not have indefinite pricing.
 
Cincinnati Bell considers this complaint closed.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone