Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] From [redacted] for [redacted]Cincinnati Bell mailed a special envelope with department number etc. about 4-6 weeks ago.  I personally filled out the Life Line Forms that were included and mailed rhem to Cincinnati Bell in their special envelope.   This was sent to them the second week of June.  As of July 10th Cincinnati Bell has not responded.This is the fifth or sixth time the Life Line forms have been faxed and mailed.  They continue to say they have not recieved the forms or they have not been filled out correctly.THIS IS BEYOND FRUSTRATING.
I truly don't know what else to do.Thenk you in advance for any help you can give.[redacted]) for [redacted]###-###-#### [redacted] cell

June 30, 2015
[redacted]
[redacted]
[redacted]
 
Re: [redacted]
 
Dear [redacted],
 
Cincinnati Bell does apologize for any technical issues you may have been experiencing. I do see that you have had 3 technician visits within the last month.  The...

first visit indicates that there was trouble down the street from your home, on the 2nd visit your services checked OK but the technician changed the modem as a precaution, on the 3rd visit the technician ran new wiring to your home in attempt to resolve any issues.  The notes on all of these visits indicate that the internet was working when the technician left your home. 
 
I have referred your account to a supervisor in repair. I have requested for them to call you and see if they can trouble shoot your issue.  I have included a request for a repair credit for any outages you may have experienced. Please call anytime you are having issues with your internet. Repair credits are based upon when problems are reported until the issue is resolved.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Sincerely,
 
[redacted]
Executive Care
Cincinnati Bell

When a customer removes a service or disconnects an account Cincinnati Bell doesn't pro-rate billing for non-regulated services.
Cincinnati Bell does not pro-rate the following:
Fioptics TV,
Fioptics Internet
Zoomtown
Long distance
Unfortunately Cincinnati Bell doesn't pro-rate the...

service you disconnected.
The proration of service is covered in Cincinnati Bell's Service Terms & Conditions. Customers do have the option of keeping the service until the last day of the billing cycle.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] 
Cincinnati Bell not made any good faith effort to
resolve the issue.  They have done nothing except offer to replace the
battery for $150 ($100 for the battery and $50 to replace it).  And it is
only supposed to support an outage for 8 hours.  What if the battery quits
10 hours into a power outage and the [redacted] system no longer
works?????    I know, Cincinnati Bell doesn't care. 
For the
Revdex.com:  you need to add a section for "Revdex.com found
business made NO good faith effort to resolve complaint "

June 5, 2015
 
[redacted]
 
RE: CBT ACCOUNT # [redacted]
 
I am responding to the Revdex.com rebuttal that was filed regarding an electronic bill and request for paper bill.
 
I have checked our system and we do not show that we have you set up for electronic bill.  What I did find out is that your account has been set up by a 3rd party to be e-billed.  Do you pay your bills through bill pay or your bank?  You are going to have to get this stopped on your end.  I have placed the order to remove the e-bill and checked and you do not have an online account set up to get e-bill from CBT. I have included the list of companies that have access to set up e-bill through there company.    
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Office
Cincinnati Bell Telephone
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
List of Financial Institutions offering EBILL for Cincinnati Bell customers
**            [redacted]
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**            [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]

My account #[redacted]My complaint DOES NOT involve my personal account.  Cincinnati Bell advertises that their TV Everywhere app works with the [redacted] device.  However, after contacting customer service on multiple occasions, I have been informed that the [redacted] is NOT supported, nor do...

they have any plans for changing this in the future.  So I ask that they stop this false advertising, as it was misleading me (and probably others) to believe certain things would would work when they don't.

Cincinnati Bell has addressed all customer issues. We have no additional information to provide and consider this complaint closed. Cincinnati Bell will not be responding any further to this complaint.
Thanks.

Executive Care Representative
Cincinnati Bell Telephone

October 19, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####, [redacted]

Cincinnati Bell is responding to your Revdex.com rebuttal.
As stated in my previous response, the equipment was due back on May 1st. It was returned 2 months later on July 1st. You received collections notices prior to the account being turned over to a collections agency, and we received no response. The account was not referred to Collections until June 17th, well over a month after the equipment was due to be returned.
As mentioned previously, Cincinnati Bell has contacted our collections vendor to advise them that the account has a zero balance. I confirmed this information on Monday October, 17th. Please allow up to 30 business days for this to reflect on your report.
Cincinnati Bell considers this matter resolved.
Megan
Executive Care Center
Cincinnati Bell Telephone

December 10, 2015
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com complaint.
In reviewing your account notes I see many representative
and system errors that...

led to the issues you’ve experienced with your final bill
and the receipt of the promised refund check. I sincerely apologize for the
inconvenience this experience has caused you.
Per our phone conversation when I received your complaint
the Collections Department had already issued another refund check in the
amount of $176.55 for the equipment charge that was billed in error. They also
processed a $25 credit on your account for the bank return fee you had been
charged and requested for a refund check to be printed in that amount.
The new check in the amount of $25 has been printed with
check # [redacted] and our Accounting Department has pulled this check and mailed
it to your [redacted] address referenced above.
I have documented your issues and experience for review
by each representative’s supervisor as well as our Cincinnati Bell Executives.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize that we have
done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Cincinnati Bell is responding to your Revdex.com rebuttal regarding our vacation rate service.
Vacation rate service is a process we have in place for catastrophes such as house fires.
Vacation Rate Service is an offering available to residential customers who temporarily have "no need" for their telephone service while on vacation. Rather than totally disconnecting the telephone service, a customer may pay a reduced monthly rate and reserve his or her telephone facilities, telephone service and telephone number until full service is again required. Vacation Rate Service is also available for ZoomTown, Fioptics HSI, and Fioptics video.
Vacation Rate Service has to be placed on all services, and may not be mixed (cannot have home phone on Vacation Rate Service, and have Video service active).
Landline(1FR) (Including FCC Charge)* $15.91-$18.38 one time fee $18.30
Internet $5.00
When we place a customer on vacation we reduce the line to a basic line and no long distance and the internet stays the same it is at a reduced rate of 5.00 per month while on vacation service.
Due to the miscommunication that occurred I have went in and charged you the vacation rate service from April till current bill. I have credited $173.00 the bill for vacation service would have been around $30.00 a month so I took what was billed $293.00 for 4 months and subtracted the $120.00 and adjusted the bill as a one time courtesy.
You now have a credit on your account of $54.52
I do see an order in the system
[redacted]
due 8-7-17 to add the vacation rate service.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and though I am not happy with the response and feel that specifics should be provided from the start about what can be done. I accept this resolution.
Regards, [redacted]

September 1, 2015
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to the complaint that you
filed with the Revdex.com regarding a repair appointment issue.
 
Due to...

circumstances that were beyond our control due to
an auto accident you experienced an outage. 
Once the service was installed and back up and working we experienced
another circumstance that was out of our control theft of copper which resulted
in an outage.  Once we got that service
all restored there was still trouble found on your line and that required a
tech visit. 
 
I have been told that the service is back up and working
and a tech was out to your residence today 9-1-15.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers.  On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Melissa
Executive Care Representative
Cincinnati Bell Telephone

November 19, 2014
[redacted]
Re: CBW [redacted] & [redacted]
Dear [redacted],
Cincinnati Bell Wireless has reviewed your rebuttal. Rebate Headquarters reissued your Prepaid [redacted] on 09-19-14. Since you have not received your rebate, you will need to contact Rebate Headquarters as soon as possible for a replacement at [redacted]. Cincinnati Bell would recommend that you speak with a supervisor at Rebate Headquarters. Rebate Headquarters is not a division of Cincinnati Bell Wireless.
Your tracking id on your rebate is: [redacted].
Cincinnati Bell considers this complaint closed.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell

You can attach the form to this complaint and we can forward to the [redacted] group and confirm with you that we did get it.

Per our records the modem was returned to the store. You have been credited for all charges. The total amount adjusted was $127.84
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the...

opportunity to better serve you going forward.
Cincinnati Bell considers this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

January 9, 2018

[redacted]
[redacted] RE: ###-###-####, [redacted]
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your final bill.
Per our records the service was disconnected on 12-30-17. The...

billing period is the 2nd of the month. The payment that was made on 12-19-17 for $98.29 was for invoice date 12-2-17 which covered bill dates of 12-2-17 to 1-1-18. The customer was not charged anything on the final bill. The customer has a zero balance with CBT.
Cincinnati Bell considers this complaint closed and resolved.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

September 22, 2015
 
[redacted]    
[redacted] 
 
RE: CBT Account #[redacted]        
 
Cincinnati Bell is responding to the complaint that you
filed...

with the Revdex.com regarding the promotions expiring.
 
Per our conversation I was able to show you on the ebill
where it shows that the promos were expiring on the July 2015 bill.  I explained that our promos are only good for
one year.
 
I have reviewed the current promos and have gotten the
bill down to $94.97 a month plus tax and surcharge.  Previously you were paying $70.00 a month
plus tax and surcharges.  This increases
the bill about $25.00.
 
I have added the new promo back to 7-31-15 when the
promos expired.  I have noted your
account if you want to pay the less amount this month which would be
approximately $ 106.09
 
Your next month’s bill will show the credit back to
7-31-15 for the new promos and the new charges.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers.  On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Melissa
Executive Care Representative
Cincinnati Bell Telephone

[redacted]
Revdex.com #[redacted]
Account #[redacted]
We have received and reviewed your concerns with your Cincinnati Bell Wireless account #[redacted]; and services not being cancelled.  I apologize for any inconvenience this may have caused you.  I am showing you received credit on 10/06/14...

for $[redacted] and also an additional credit on 11/01/14 $[redacted].  All adjustments have been issued; your October 13th bill will be the last bill with wireless charges. 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize for any inconvenience this may have cause.
Thank you,
[redacted]
Executive Care Agent
Cincinnati Bell

May 26, 2015
               
[redacted]
 
RE: Cincinnati Bell Account# ###-###-####, [redacted]
 
Dear [redacted],
 
This letter is in response to the complaint...

that you filed with the Revdex.com.
 
What is your wife’s distinctive ring phone #?   I am showing that you have two separate distinctive ring numbers:
###-###-####
###-###-####
 
In regards to the speed issues:
 
Cincinnati Bell can’t guarantee the speed there are many factors involved, we advertise up to 30 Meg per our terms and conditions:
8. Service Speed
ZoomTown and Fioptics Services come in a variety of speeds. The availability of some service speeds may depend on the location of facilities in your neighborhood and on your street. Not all service speeds are available in all areas. Cincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the like. The speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basis. The actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of Wi-Fi router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s).
 
I have sent a request to repair asking for a credit to be issued to your account for the days that you were without service.  I will let you know when I have that amount and it has been credited to the account.
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Office
Cincinnati Bell Telephone