Star Office Supply

[redacted]
Revdex.com #[redacted]
Account ####-###-####,[redacted]
 
Dear [redacted],
We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,[redacted]; and your monthly promotional fee you were offered.  I apologize for any inconvenience this may have caused...

you.  We are showing on 03/24/15 you were advised of incorrect promotional offer you were given and the Representative advised could offer  you a promotional rate of $110.27 + taxes; in which you accepted.  All adjustments were given for the overage of pricing on your account. 
Cincinnati Bell will not be able to honor promotional rate for $91.25 as advised on the 24th of March.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
[redacted]
Executive Care
Cincinnati Bell

I spoke to the customer and advised a technician would be out 10/20/2017 to complete the install of their 3rd line and we would not charge for additional wiring work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Changed the customer's pricing back to what it was prior to October 2017. Also requested tech support to look at their internet speed to try to get it more where it should be. Spoke to [redacted] and explained.

Revdex.com closed customer was contacted and appointment scheduled for 1-6-15.

[redacted] per our conversation today 11-8-17 @ 10:30 am. I have to wait for the final bill to print to be able to make the adjustments per your request. If you get the bill please call me at ###-###-#### option#2
Cincinnati Bell is committed to providing our customers with outstanding service. We...

apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Melissa

July 31, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning a missing payment.
 
I have reviewed your account and found that...

the payment in question in the amount of $243.05 was misapplied to one of your previous accounts.  That payment was removed and applied to your current account on May 18th.
 
I will be happy to provide you with bill copies for you to review.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Please feel free to contact our office at ###-###-#### if you have additional questions or concerns.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However in not wishing to expend further energy on this matter my experiences with Cincinnati Bell and [redacted] are indicative of a total lack of commitment to quality customer centric service.  The credit adjustment on my bill doesn't even begin to compensate for the difficulties I have experienced.  Bell is inconsistent in the information provided by one service representative to another in my humble estimation.  communications with off shore representatives are difficult, frustrating, aggravating and discouraging as the representatives do not have a viable command of English, some are quite rude, and several do not appear to be listening to customer complaints.  Bell lacks any willingness to provide services and as a result I am considering other options and alternatives to continuing service with them and will not provide any type of positive recommendation.  Cincinnati Bell is a pure debacle.Thanks for looking into this matter on my behalf.
Regards,
[redacted]

March 6, 2017  Dear [redacted], Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your Internet service.  Per our phone conversation today, 03/06/17, Cincinnati Bell has a repair visit scheduled for 03/08; we will follow...

up post-repair to give you a free speed upgrade and a 1 month Internet billing credit.  Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward. Thank you for your business. Josh Executive Care Representative Cincinnati Bell Telephone

By your response it further shows the poor and lacking customer service! I did however waste my lunch break getting this resolved
Regards,
[redacted]

October 27, 2016 [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com rebuttal. I am not showing you have any outstanding long distance charges with Cincinnati Bell. You requested to cancel home phone on July 22, 2016. As mentioned in my previous response, an adjustment was made for $21.91 in September, as long distance is billed a month behind and they adjusted this amount as a courtesy. I am not finding any current outstanding long distance charges in association with your account. A customer has 60 days from the date the bill is printed to dispute any billed charges. We would not be able place adjustments on the account in regards to charges from 2015. As mentioned previously, I show no charges to adjust for long distance, as you stated, your account is now considered current. If you are referring to another account, please provide further information on the account you are referring to, such as the account number and amount due. If this information cannot be provided, it appears that there are no outstanding long distance charges on your current account and Cincinnati Bell considers this issue closed. Megan Executive Care Center Cincinnati Bell Telephone

I have reduced the amount of your monthly bill to $28.82 a month. We do not guarantee the speed of the internet. The terms and conditions state that you get up to 5 mbps.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve...

caused you, and appreciate the opportunity to better serve you going forward.

According to the records [redacted] was added to the account by the [redacted] Dept on 10-13-16. Cincinnati Bell has resolved this complaint and would like to close this Revdex.com Complaint.

August 2, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com Rebuttal.
I have forwarded your complaint on to our third party property damage company. They will be in contact with you to set up a time to come assess the damage claims.
I also found that all unreturned equipment charges have been removed and the remaining balance owing at this time is $31.69.
Please feel free to contact our office at ###-###-#### if you have any additional questions.
Sue
Executive Care Agent
Cincinnati Bell Telephone

I have sent a request to repair department to see if a credit is due to the customer. I will respond as soon as the repair group gets back to me.
Executive Care
Cincinnati Bell Telephone

[redacted]
Revdex.com #[redacted]
Account # [redacted]
 
Dear [redacted],
 
We have received and reviewed your concerns with your Cincinnati Bell account # [redacted]; and the issues you are having.  I apologize for any inconvenience this may have caused...

you.  We are showing the owner of the home is under [redacted].  If wanting to set up a residential account under that name, she would need to call Cincinnati Bell at ###-###-####; and request an additional residential line in the home.  Your internet account would remain the [redacted]e under your information.  Due to [redacted] has your social security number, you would want to put a password on your account, in order for no information to be given without verifying password you have given.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I should not have to pay for your failure to anticipate an increased demand in Call Before You Dig service. Because this is a failure on your part, those who failed to anticipate this increased demand should pay for it out of their paycheck, not my paycheck.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
The issue still remains I don't have my email or my important information stored on the emails from zoomtown.  My provider that was mentioned in the response clearly stated on a call to Cincinnati Bell that they do not have internet and the provider said they onl  wanted the phone number ported.  If they go back to the numerous calls from me and the provider they will  hear them say they only want the number ported not the internet service.  Also, on those calls are the conversations stating we wanted to keep Zoomtown internet and not convert to the fiobics (however it's spelled) and when they said to us they are now supporting this we ask them to leave the internet on until Oct. 12th when they would come and install the new internet.  They wouldn't leave our zoomtown on they disconnected it and we would have been without internet for almost at that time 3 weeks.  Unwilling to work with us and we were willing to keep the internet service with Cincinnati Bell.  Is this how you treat your customer of 30 years??? I want to get my important personal information off of Zoomtown emails, I feel they disconnected the service with any time to adjust because we were not expecting to be shut off, they could have left it on until they switched over to the new internet.  They need to go and listen to all the calls from this situation.
Regards,
[redacted]

May 25, 2016
[redacted]RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding your discounted package with [redacted] & CBT.
CBT and [redacted] are two separate companies with...

2 separate billings.
According to our records your bill is $47.98 + taxes and surcharge
You will need to contact [redacted] to go over that account.
Cincinnati Bell considers this complaint closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

September 7, 2016
[redacted]r
[redacted]
[redacted]
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com Rebuttal concerning credits to your account.
In reviewing my responses, at no time did I offer making adjustments to your account. I did however correct the billing going forward. In my previous responses, I advised you to contact the Door to Door manager for any additional credits that they feel are warranted. We found no agreement stating that you were told our promotions were indefinite.
At this time, Cincinnati Bell is considering this complaint resolved and closed.
Sue
Executive Care Agent
Cincinnati Bell Telephone