Star Office Supply

Issued credit on the account in the amount of $177.19.  Per our investigation the technical issues are resolved.

Per our records your social was never added to the account so we did not have any other way to verify the account. If you want to go to the store and verify the account and add your social to the final account when you call in to dispute the billing someone will be able to assist you.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Cincinnati Bell considers this complaint closed and resolved.

July 5, 2016
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Per our telephone conversation, Cincinnati Bell has updated your records to reflect the correct name-spelling and...

social-security number on your account.
Our records indicate that a technician repaired your service on July 1, 2016. As a courtesy, I placed a $10 credit on your account for the inconveniences you experienced establishing your voicemail service.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

April 26, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is
responding to your Revdex.com complaint.
I have reviewed your
account and per the technicians’ notes from the repair visits on...

dates 4/20/16
and 4/21/16 a squirrel nest was found in one of the terminals and several lines
had been chewed through. I apologize this repair was extensive and took two
days to resolve.
In researching your
account notes I also saw you were promised a supervisor callback on both 4/22
and 4/25 from the Collections representatives you spoke to and neither call
back was made. I have sent both of these missed callbacks to the Collections
Manager for review.
A supervisor in Technical
Support has also reviewed this incident. Per our records your service was down for
three days, from 4/18-4/21. She has issued a 2 week service credit of $46.79 to
your account. This courtesy adjustment is for your time without service and
inconvenience. Your current amount due is now $271.68.
If you have any questions
or concerns regarding this balance you may reach the Residential Office at
###-###-####.
It is never Cincinnati
Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati
Bell I apologize that we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]   The problem was not resolved, I send you the account number to disconnect the service ASAP, but nothing happened after we said you resolved the problem The business name is home sleep clinic account number # 513-107-4372 739 Desired Outcome: disconnect the service

Customer has cancelled his service and owes his final bill. I’ve sent the bills he requested. He’s complaining about data speeds which has been addressed and is irrelevant. He used the data the entire time he had a cell phone with us. Thanks, [redacted] Executive Care Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The competitor that is noted will wave the modem fee if you do not use their equipment. I am not using Cincinnati Bell's modem, I returned the one offered in September of 2014.To state that everyone is charged the fee is proof that Cincinnati Bell is artificially inflating their monthly fee and engaging in advertising a lower price than reality.
Regards,
[redacted]

As a courtesy the balance from account ###-###-#### [redacted] has been removed, which was $83.04. Any wiring charges for work completed is valid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
All they did was reiterate the same replies I received from prior communications with them. I still feel the same way, and they still feel the same way.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11440680, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have issued a refund check in the amount of $49.37. You will get the check within the next ten days.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I hear what they're stating but the associate made me think my bill would be no more than 120.00 we discussed this for a long time.
Regards,
[redacted]

February 26, 2018Dear [redacted],Cincinnati Bell is responding to the complaint you filed with the Revdex.com. I sincerely apologize for the issues you’ve been experiencing as of late. I show that the most recent repair visit to your residence was completed successfully on December 15,...

2017, and that you were a part of a recent outage. Aside from that, I do not show that you had a technician to your residence for over a year’s time before the most recent tech visit on 12/15. Hopefully your service is now back to working like it did during that period of time. Regarding your neighbors’ accounts and their service issues, I cannot perform any sort of troubleshooting or line testing on their accounts through you, they must call in or message us to have these issues addressed directly on their own. Please advise your neighbors to do so if they have not yet already. As was explained to you prior to submitting this Revdex.com complaint, there are currently no plans to run Fioptics to your area within the immediate future. We have also placed you on the lowest possible prices for the services you have with a promo that was created for customers like yourself that are in congestion areas for our Zoomtown service that cannot reach the full attainable marketed speed. As I understand it, you discussed our plans for the money afforded to us by the Connect America Fund; through the CAF, we received funding for around 6700 homes to receive new Fioptics service in the [redacted] area, but there are about 9000 homes that are eligible. As was explained, your address is currently on hold right now due to high costs; we are continuing to evaluate building in high-cost areas such as yours because the demand is so high, but for this calendar year, your address is not in our current expansion plans.Additionally, after discussing with others within my department on this issue, I understand that this was all communicated thoroughly to you over the phone on February 22. Should you have any further questions or concerns, please respond to this letter accordingly. Cincinnati Bell is committed to providing our customers with outstanding service. Again, I apologize for any inconvenience you’ve been caused, and appreciate the opportunity to better serve you going forward.Thank you!Josh Executive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

The Account Manager spoke with the customer and is in the process of assisting them with their issues.

April 11, 2017
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the 2nd Revdex.com Rebuttal that you filed with the Revdex.com regarding your internet speed and billing.
Your Cincinnati Bell bill can routinely change when the promotions expire or if there is a price increase. The taxes and surcharges also can fluctuate.
I have explained the speed issue and that your address is only qualified for 30 meg in my first response.
Cincinnati Bell does not throttle the internet speed that is not our process here at Cincinnati Bell.
I have given you access online to check your bills back to June 2016 on the Cincinnati Bell my account @ cincinnatibell.com

Your bill per month should be approximately $67.99 + tax and fees.       This month’s current charges are $90.02
Late fee $8.95
** Video excise tax $1.74
TV Broadcast surcharge $5.97
Sports Programming Fee $3.93
County Tax $1.44
Video $38.00
Internet $24.99
Whole Home DVR $10.00
Bundle Discount - $5.00
_____________________________________________
$90.02
Cincinnati Bell does not feel that a refund is due and we stand behind our initial decision and we consider this complaint resolved and will once again ask the Revdex.com to close this complaint.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Per my conversation with the customer 3-15-17 the final invoice has not printed. I will call the customer by April 14th to resolve the issue with a $.00 balance.
Thanks,
Melissa
###-###-#### [redacted]

According to our records the buried wire is set to be completed on 9-26-17. That is the soonest date that is available.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to...

better serve you going forward.
Executive Care Representative
Cincinnati Bell Telephone

On 3-31-17 our company was no longer selling complete protection in our bundle. The website was not updated till 5-1-17 to remove any information about the Security System. When you placed your order online it was still showing on the web and in the cart that you created. There was a glitch in...

the system that allowed you to order a service that we no longer offered. You currently pay the lowest price available for the internet. I do apologize for the inconvenience this was simply a timing issue with our systems. I have credited you for one month of service adjusted a total of $63.54. You currently have a credit on your account that will show up on next months statement.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Executive Care
Cincinnati Bell Telephone

Heidi I have rated your monthly service at $23.82 a month. I have issued a 3 month adjustment of $85.08.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you...

going forward.