Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I did call the [redacted] store on 2/19/15 and was told the Manager was working on resolving. Within an hour or two, I received a call back that my issue had been addressed, my account credited and the original agreement of a promotional rate for one year was reinstated. Thank you.
Regards,
[redacted]

See below. Resolved through Regulatory/over the phone. March 27, 2017Dear [redacted],Cincinnati Bell is responding to your Revdex.com Complaint regarding your account. Per our phone conversation, your account has been resolved and an order has been placed to reactivate your home phone service with...

Cincinnati Bell under a new promotional price. Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.Thank you for your business!Josh Executive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] Bell's response of "[redacted] Bell has no new information regarding this case. Customer has been given all of the information that they have requested", is not an acceptable answer. [redacted] Bell has not addressed any of the concerns that I brought up in my previous communication with the company. Further, [redacted] Bell has made no attempt to resolve the ongoing issue.  I established in the previous email that, as a [redacted] Bell customer, I, in good faith, attempted to pay our final bill using the "payment forward option", made available by the [redacted] Bell's portal. [redacted] Bell deducted the amount of $100.08 from our account. Later, [redacted] Bell stated,  "The payment forward option could not be used for wireless bills," yet [redacted] Bell has made no attempt to credit or refund the money. I offered that [redacted] Bell apply the $100.08 as payment for the final bill, so both parties can end this matter and stated that no additional charges should be incurred by us based on how [redacted] Bell has handled this matter. [redacted] Bell has failed, yet again, to provide adequate customer service.
Regards,
[redacted]

According to our records the customer disconnected service on 5-1-17 this was a port out order. The customer will get a final bill from Cincinnati Bell after May 16th. The customer currently has a past due balance on the account of $315.74. Our process at Cincinnati Bell is to charge a fee to have the technician remove the ONT. I discussed this with my director and we resolved the complaint in April and would like to have this complaint closed out. The customer is aware of our process.
Executive Care Representative
Cincinnati Bell Telephone

September 15, 2016
[redacted]
[redacted]
[redacted]
RE: CBT Account# ###-###-####,[redacted]
Dear [redacted],
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Cincinnati Bell billing statement.
According...

to our notes your service has been cancelled and there will be a final bill that is issued and once that is issued I will zero out the final bill. All other charges have been adjusted per the previous reps that you have spoken to. We did pull the call and listened to it and found nothing out of process. All of our calls are recorded for the protection of the rep and the customer. Your account has been cancelled and there is no need to have to call the Residential Service Center this is being handled by the Executive Office.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I am presently seeking another vendor.If they want to cut the sped of the Internet, they could match [redacted] at 85.07/mo. 
Regards,
[redacted]

February 11, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
RE: CBW ACCOUNT#[redacted]
 
Cincinnati Bell is responding to the rebuttal that was filed with the Revdex.com concerning your wireless past due account.
 
According to our records there is not issue with the billing amount.  The bill is correct all of the charges are correct. 
 
You misunderstood the offer from Cincinnati Bell on the offer to make sure that no one had overages we gave everyone unlimited data.  You still had to pay for your current service that you were on at the time.  You were paying the following:
 
$21.66 Unlimited Family Text                                      513-309-4466
$16.66 Smartphone 2GB FAMILY PLAN                   513-309-4466
$24.99 Smartphone 2GB                                         ...⇄ 513-713-4332
Our offer did not say you get free unlimited data you still pay for your normal data plan but you get unlimited.
   
OUR UNLIMITED THANK YOU! As a thank you for being a loyal Cincinnati Bell Wireless customer, your current domestic voice, text, and data plans have automatically been upgraded to UNLIMITED at no additional cost to you! There is no action needed to take advantage of this benefit. No more worry about overage charges on your bill! If you do not have a voice, text, or data plan (pay-per-use or blocked) you have not been changed to unlimited for those services, however, are eligible to purchase an unlimited package today. Details at cincinnatibell.com/thankyou.
 
The payment forward option could not be used for wireless bills as the wireless bills a month behind so even after you cancelled your service the bill for the previous month had not even printed yet.  The bill that you are being asked to pay is for the service dates from 8-21-14 to 9-20-14. 
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Cincinnati Bell considers this complaint closed and we will ask the Revdex.com to close the complaint as we have given all of the information that has been requested on this account.
 
 
 
[redacted]
Executive Care Representative
[redacted] Bell Telephone

September 7, 2016
[redacted]r
[redacted]
[redacted]
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com Rebuttal concerning credits to your account.
In reviewing my responses, at no time did I offer making adjustments to your account. I did however correct the billing going forward. In my previous responses, I advised you to contact the Door to Door manager for any additional credits that they feel are warranted. We found no agreement stating that you were told our promotions were indefinite.
At this time, Cincinnati Bell is considering this complaint resolved and closed.
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I should not have to pay for your failure to anticipate an increased demand in Call Before You Dig service. Because this is a failure on your part, those who failed to anticipate this increased demand should pay for it out of their paycheck, not my paycheck.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

No new information is available,  customer has to contact our porting department to schedule.  Thanks [redacted]Executive CareCincinnati Bell

February 15, 2017
[redacted]
RE: ###-###-####,[redacted]
[redacted],
Cincinnati Bell is responding to your Revdex.com Complaint.
Per our telephone conversation, Cincinnati Bell only has a residential account listed at this address. For cost and to...

provide options, business owners have the option to choose a Residential account or a Business account to run their business on. If you choose a Business account, there is a higher cost, but it requires priority repairs and includes a free yellow-page listing. When investigating, our Business Office, as well as myself were unable to find a business account listed at this address. Instead, I found a Residential account listed under your name with the account number ###-###-####, 449. You have the option to change this account to a Business account for an additional monthly fee.
However, Cincinnati Bell would recommend you first handle the repair issue before making this change to your account. Per our conversation, I would recommend you contact our Residential Repair department at ###-###-#### to report your issue. They can schedule a repair and ensure that service is working to the building. Per your account, the wiring was “a mess” within the building, which could be the issue with why you are not receiving calls. As I advised, we are responsible for all outside wiring to the building and will take full responsibility for your outside wiring. We will ensure that proper wiring is run to your building. You are responsible for all outside wiring, and it would be an additional fee per-hour for Cincinnati Bell to repair any inside wiring issues.
At this point, Cincinnati Bell recommends that you contact Residential Repair, as you state the line is not run to the building properly. If once that issue is resolved service is still not working, it would be addressed as an inside wiring issue. Cincinnati Bell would recommend you consider switching your account to a Business account once your repair issues are addressed, if that is the route you would like to go with your account. You can reach our Business office at ###-###-####.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thank you,
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have heard nothing and received nothing to date.
Regards,
[redacted]

September 14, 2015
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your RevDex.com rebuttal.
 
The bills you have shown here are for a different account
than the one that was sent to [redacted].
 
Account # [redacted] was cancelled 6/30/15 and the
balance on the account is $0.
 
Account # [redacted] is the account that was
referred to [redacted] because the final bill was not paid after it was
cancelled in November 2012. The charges are valid and Cincinnati Bell still
reserves the right to attempt to collect on final bills.
 
I have sent copies of the last 3 months of billing for
this account to your email address [redacted][email protected]. Please note the
final bill printed for more than the final amount owed because I had to adjust
the charge for the modem that was billed in error.
 
If you have any further questions regarding this account
you can contact Cincinnati Bell’s Final Bill Department at ###-###-#### or
[redacted] at ###-###-####.
 
On behalf of Cincinnati Bell I apologize for any
confusion regarding which account was sent to [redacted].
 
Cincinnati Bell considers this complaint closed.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  What am I supposed to do, get acceptable Internet from another company and still pay for phones.That would cost our business more money.You cannot have a contract and not fulfill the agreement and try and hold a person to another part of the same contract,The real problem is that they are aware of the problem that exists in my area and the feeder line from Montgomery road.I should be asking for a refund for the months of inadequate service at my location, since they are admitting to overfilling for poor service.
Regards,
[redacted]

Dear [redacted], Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Internet service. I looked into the issue and was unable to find any active order on the address at all. There was a recent order for a different customer...

in Floor 1 of your building, but there were neither any active or cancelled orders under your name or your wife’s at the Floor 2 address. I’m not sure what kind of confirmation email your wife received, but from what I could see, there was no order for new service placed after your previous service disconnected on 11/07/16. That being said, to get a new order for Internet in place, please feel free to call in to either our customer support line or one of our Cincinnati Bell retail locations. The line to call for Fioptics support would be ###-###-####. The [redacted] retail location’s phone number is ###-###-####, and the store itself does not appear to be too far from your address- [redacted]. It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. Thank you for your business! Josh Executive Care Representative Cincinnati Bell Telephone

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   When I spoke with the customer service rep on the phone they said my balance was $0.  That it was zeroed out. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Your tech came out and put in a new box and this has been going on for months. The box was supposed to fix this problem and it has not completely.In regards to my SSN#, I will not be going to a store. You have my SSN# on file with my prior application. I should not have to drive to the store to give it to anyone.It just shows that you do not care about the client...you tell me you consider this closed and you never even asked if they cable issue was fixed.
Regards,
[redacted]

February 24, 2016
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is responding to your Revdex.com
Rebuttal.
As mentioned in our previous response, you have been
carrying a past due balance since November 2015. This is due to the fact that no
payment was made on your November bill until late December. As noted in your
complaint, you were unaware that your promotions had expired at this point, and
were confused as to why your bill had gone up. For this reason, I waived your
late payment fee of $8.95 for November’s bill as you had not yet had a chance
to speak with our representatives as you were out of town. When the November
bill was paid the payment amount was for $120 on December 28th. This
was $53.72 less than your total amount due for November, which generated the
carryover amount you are referring to. This amount has never been paid and is
considered a valid charge.
All applicable promotions have been applied and no
further credits are due. Cincinnati Bell considers this complaint closed.
Megan
Executive Care Center
Cincinnati Bell Telephone

We already applied a credit of $190.54 to the balance on the account. There is an outstanding balance on the account due to early termination fees for disconnecting service prior to contract expiration. The service at your business location was disconnected on 3/30/16 and would not have moved to your home. The service is inactive.