Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***
Revdex.com #***
Account #***
Dear *** ***ki,
We have received and reviewed your concerns with your Cincinnati Bell account # *** and the Priced for Life. I apologize for any inconvenience this may have caused you. Your
PFL (priced for life) was removed on 08/14/14, due to changes made to your bundle your wireless service was ported out and also promotions added to your account which changed your bundle pricing. Cincinnati Bell will not be able to add the PFL feature back to your account due to changes that were made and promotions added to the account.
PFL rules stated that customers cannot make any changes to your bundle, not available on promotionally priced home phone and internet monthly service plans.
I have sent information received for coaching and training due to no callback received. If you are still receiving slower speeds for your internet please call Cincinnati Bell technical support at ***, and they will be happy to assist you
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

Your previous contract had expired and services are now billing at a higher rateWe can offer a new contract pricing for your existing servicesPreviously you were paying $for 30MB internet and TV serviceYou also had an HD Box, HD/DVR Box and DVR Service totaling $The communication you
recently had with a representative shows the contract was not signedThe new contract shows 5MB internetDo you want to switch to 5MB internet service? Which the signing of a new contract we can have the new pricing go into effect when the price changed upon your prior contract expiration

The account manager, *** ***, advised that there was no notification sent to cancel the contract prior to the renewalThe contract terms state the contract renews for another year upon the expirationThe early termination fees are valid due the contract renewal

*** ** ***
*** *** * ***
*** *** *** *** *
*** ** ***
RE: Order # ***
Cincinnati Bell is responding to your Revdex.com complaint regarding the due date for order # ***
I have reviewed your complaint and per our records your request to
escalate your installation was already being addressedYour due date was updated from 9/9/to 9/2/but due to high sales volume and capacity issues this is the soonest available due date
Per the notes on the order you were also offered one month free internet service for your inconvenienceI have already updated the order so this offer will reflect on your first printed bill
If you have any further questions or concerns regarding your order for internet service you can reach the Residential Office at ###-###-####. It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I spoke with agent *** on July 6, and was told I would be receiving a credit for the services I was charged for, but did not haveHopefully, I will actually receive the credit and only be charged for services I have in the future
Regards,
*** ***

January 13,
*** *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com rebuttal
I have spoken to Agent Jessica about your request for a callbackShe advised she has been working with you regarding this issue and she attempted to contact you on 1/and 1/and didn’t receive an answerShe has advised she will give you a call tomorrow morning 1/14/when she is in the office to go over any further issues you are having
If you have not done so yet please log into your webmail account on your PC to verify if the emails you are looking for are indeed missingThe information you gave to Jessica previously has been reviewed by our email vendor *** and they advised the emails you were looking for were delivered to your inbox
If you have any further issues or would like to reach out to someone before Jessica calls you tomorrow please contact Technical Support at ###-###-####
Once again, on behalf of Cincinnati Bell, I apologize for any confusion this matter has caused
Tina
Executive Care Agent
Cincinnati Bell Telephone

***,
I have reviewed the account and issued a one month credit on the accountThere is nothing due for the August 22nd invoiceAccording to our records a semi truck hit the line and knocked it out of service
Cincinnati Bell is committed to providing our customers with outstanding
serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

March 8,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is
responding to the complaint that you filed with the Revdex.com of
Ohio
After extensive
investigation, I found
that the technician who swapped out your set top box
failed to enter it as being returned into the systemThis showed you having
two set top boxesYou were billed $in November and December and $in
January and FebruaryThe second box was removed from your records today
I have made adjustments
totaling $29.78. Your current balance
owing is $
A new promotion was added today
rating your set top at zero until 03-08-for your inconvenience
It is never Cincinnati
Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter
Sue
Executive Care Agent
Cincinnati Bell Telephone

December 4,
*** *** ***
*** *** ***
*** ** ***
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com complaint
Your services were suspended on 12/1/because your bill was two months behindWe had not
received a payment from you since 9/27/
A payment for $was made to your account on 12/which reinstated your service
Per your request I have removed Ebill from your account and you will now receive a paper bill to address *** *** *** *** ** ***Please note however when you make payment online via your MyAccount you are automatically enrolled into Ebill
It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone

*** ***
*** *** *** ***
*** *** ***
RE: ***
Cincinnati Bell is responding to the complaint filed concerning your FiOptic billing
Our records indicate that your order was placed adding our FiOptics service on April 8th. In
reviewing the notes from our Door to Door representative, we found that the price he quoted was $95.00, excluding taxes and surcharge with the first month of TV and Internet free of charge.
Your first bill dated May 1st was $This was basically the Long Distance, an additional set top box, any fees and surcharges. Fees meaning modem rental and FCC charges and taxes The Long distance charge of $was from number ###-###-#### and was for service from 03-20-to 04-20-The Long distance is billed one month in arrears
Your June bill was $127.17. Total for TV, Zoomtown, ***, Set top boxes, Modem fee and DVR service totaled $181.93. The promotions that were given totaled $59.45. There was an additional charge of $for the TV Broadcast surcharge and $for *** state tax
It is never Cincinnati Bells intention to mislead our customers in any way. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
It is with our sincere regret that we were not able to resolve your issue before cancelling your services
In the future we hope to provide you with the customer service you have grown to expect from Cincinnati Bell
***
Executive Care Agent
Cincinnati Bell Telephone

May 18,
*** ***
*** *** ***
*** ** ***
RE: *** ***
Dear ***,
This letter is in response to the complaint that you filed with the Revdex.com regarding your CBT account that has been referred to outside collection
agency
According to our records service was ordered on 4-25-and installed on 4-27-
There are recorded calls to tech support
4-30-1:& 2:
5-24-12:
Last payment was made 8-18-
Service was denied on 1-19-for non- pay
03-17-ACTUAL AMTREFDTO COLLECTION AGENCY $
Modem returned to store on 4-3-
04-19-ZA CREDIT FOR $
04-19-ZA CREDIT FOR $
Balance currently owed to outside collection agency $
All inbound and outbound calls are recorded timed and date stamped and we keep all emails and we have no record of a call or an email asking to have this account cancelled
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 9,
*** ***
*** *** ** *** *
*** ** ***
RE: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountYou cancelled service on 11-25-The representative emailed you a receipt and advised you that video services are not
pro-ratedCincinnati Bell mailed you a final bill on 12-19-and this was for $This was a valid billThis bill was unpaid and therefore referred to a collection agencyCincinnati Bell cannot delete this from your credit report
Cincinnati Bell does apologize for any misunderstanding about a technician visitThe email receipt below explained the return policy on equipmentThis was emailed to ***
Account Information*** ***
*** ***
*** *** **
*** *
*** *** ** ***
Order InformationOrder Number*** Service Changes Effective11/25/
A recent Change to your Cincinnati Bell account requires action by youPlease read carefully to understand how the change to your services relates to your equipmentThe equipment listed below must be returned to a Cincinnati Bell store within days of your service termination dateYou will be charged the amount below if the equipment is not returned
Equipment
Quantity
Cost if not returned
HD & DVR Combo Box
$
HD Box
$
Modem Equipment
$
Modem Power Cord
$
Set Top Box Power Cord
$
Set Top Box Remote Control
$
To find a Cincinnati Bell retail store near you, click here.For questions, please call ***
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Executive Care
Cincinnati Bell

*** I was able to have the fee and the fee waivedThe current amount due is $due June 12thI left you a message with this same information with my phone number ###-###-#### option
Cincinnati Bell is committed to providing our customers with outstanding serviceWe
apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Executive Care
Cincinnati Bell Telephone

January 10,
* *** ***
*** *** ***
*** ** ***
RE: CBT Account# ###-###-####,###
Dear ***,
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your repair issue
Per our records the repair issue has
been resolved and your account has been credited for one month of serviceCincinnati Bell considers this complaint resolved
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

January 6,
*** *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I have reviewed your account and notes from Technical SupportPer our records you were unable to log into your email
account due to a password issueThis problem was resolved with a password reset
***, our email vendor has also reviewed your account and have found no issues with received emails for the dates and senders you specifiedCincinnati Bell Technical Support agents have attempted to contact you to relay this information and ask you to sign into webmail on your PC to double checkPer our records you stated you were missing emails on your mobile deviceYou need to sign into your Fuse account inbox on your PC to verify emails were receivedThe emails would not have been forwarded to your mobile device when there was an issue with the password validation
If you have any questions or need further assistance regarding this matter you can reach Technical Support by calling ###-###-####
A courtesy credit in the amount of $was applied to your account on 12/29/No further credits are applicable
It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Dear *** ***,
We have received and reviewed your additional concerns with your Cincinnati Bell Wireless account and getting the unlock codes. For the number ***, I apologize, we are showing we do not have the unlock code for that device. Your device had to be under years old in order to receive unlock code if available; we are showing you purchased your device 01/10/2012.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care Agent
Cincinnati Bell

Hello, Please close this complaintThis has been resolvedThe customer called and spoke to a supervisor on 07-15-15. Thanks. RhondaExecutive CareCincinnati Bell