Star Office Supply

June 1,
*** ***
*** *** **
*** ** ***
RE: CBT Account - Fioptics
I am responding to the Revdex.com rebuttal that you filed regarding your internet connection
I do see where you have a technician scheduled to come out to your home on Wednesday to get your internet connection working
We are not able to reimburse you for hours or any time you feel you have wasted setting up your service. Please call me when you get your first month’s bill and I will see what type of adjustment we can do at that time. My # is ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

October 12,
*** ***
** ***
*** ** ***
Re: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountAnother
customer made a payment on your account in errorThat payment was transferred
from your account on 09-09-for
You have had bills from Cincinnati BellJune= $38.81,
July=$ 35.28, August=$and September=$These have all been paid and
your account balance is zero
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel
we have done so in this matter
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

The phone number was ported out on 2/12/While the other number on the account remained active, it was disconnected 3/24/with the order being back dated to 2/11/Therefore, the remaining line was disconnected showing as if it was canceled the same time as the number being ported out

February 3,
*** ***
*** *** ***
*** ** ***
RE: Account####-###-####,***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning your Zoomtown service
I have issued order *** to change the zoomtown service back to up to mbps effective today. The rate for that product is a month for the next months. Hopefully in the future we will be able to offer you a higher internet speed. Please keep checking the CIncinnatibell.com website for availability.
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** for *** ***
I am not sure what Cincinnati Bell's problem is The two completed forms were faxed last year *** the person who represents the building residents was told by the Life Line rep they did not receive the two faxes So she sent the same via US mail Again, she was told they did not receive the mail. YES....I will personally fill out yet another Life Line Application and hand carry it to Bell's office.I do not have any valid reason to trust Cincinnati Bell until the is*** is resolved.Frustrated but not defeated,*** *** (son) for *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

October 13,
*** ***
*** *** ***
*** ** ***
RE: ***, ***
Dear *** ***,
Cincinnati Bell had reviewed your account. Your account had no documentation for
months freeThat is not a promotion that Cincinnati Bell offers
Our offer in
September was for one month freeYou made no payments on your account
while the service was active
Cincinnati Bell received a negative survey from you and a
team leader honored the months freeThey issued a credit on 02-04-The
credit was for $This credit restored your services
The bill still went unpaid and the account was
disconnected due to non- payment on 03-27-
A final bill was mailed for $A technician
disconnected the service on the outside of the apartment complex on 03-27-
Our technicians do not pick up equipmentThe customer must return all
equipment to a Cincinnati Bell retail storeYou made a payment to the
collection agency for $on 06-02-
The account balance is $This charge is validIf
you return the set top box, power cord and remote an additional credit for
$+ taxes will be applied
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel
we have done so in this matter
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

We are not able to determine if the issue is inside unless a technician is dispatchedThe dispatch charge is $if the trouble is found to be on the insideSince the repair tech fixed the inside issue the charge is $per hour and the $dispatch charge is waived

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Again please provide me with a link or actual document that I signed that dictates the monthly fee I am currently being charged(rental) for a device that I am not in possession of I have been a internet customer of Cinti Bell since before I was a ZoomTown beta tester I keep very complete files and have checked every document in my possession as well as online and can not find where the modem rental is required When I inquired about using my own modem with customer service over years ago I was told that it was ok to use my own modem I think that is not even remotely 'customer friendly' to charge me 4.95/mo for a modem that I can get on *** for about bucks while not giving me an option for a one-time purchase or opt out entirely Not to mention the fact that I returned the modem the the Cinti Bell store If this is the case then I want my modem back I will throw it in the back of the closet so that you will not be able to 'double dip' and re-rent this to some other customer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I appreciate your help with this and I hope this gets cleared as you have requested
Regards,
*** ***

*** *** *** ---the settlement offer from Cincinnati Bell is not agreeable------who is the point of contact for Cincinnati Bell? The services was out for two weeks

Per process and policy at Cincinnati Bell the amount of refund for the days out of service is figured out by taking the amount that you pay per month for the service and dividing it by and times that by the # of days out of service
9-5-to 9-11-
$
Divided # days in month
(30)
$a day
days - $
I have adjusted $today
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Cincinnati Bell considers this complaint resolved and closed

January 15,
*** ***
** *** ***
Cincinnati, OH
RE: Fioptics Account ***
Cincinnati Bell is responding to the rebuttal that you
filed with the Revdex.com concerning the modem fee
Cincinnati Bell is following our process and policy when
charging for the modem. You have been
provided the terms and conditions regarding the equipment charge. Cincinnati Bell stands behind our response
and our decision to close this complaint.
We have provided all the necessary information regarding the reason that
we charge for the equipment and we stand behind our written response
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

May 13,
*** ***
*** ** *** **
*** *
*** ** ***
RE: Cincinnati Bell Fioptics Account# *** ***
Dear ***,
This letter is in response to the rebuttal that you filed with the Revdex.com
I have reviewed the account and see an order placed to disconnect the service and issue a one month credit. Since this complaint is now being handled by the regulatory group. Cincinnati Bell considers the Revdex.com Complaint closed
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Office
Cincinnati Bell Telephone

Per the repair department there will be no credits issuedI looked at all of the notes on the accountAccording to the repair group the first call from the customer stating there was an issue was on 3/3/We do not see any calls before that stating that service was downCincinnati Bell will not be issuing any credits on this account the amount due is $Cincinnati Bell considers this complaint closed

June 14,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
Upon investigating this matter and looking at previous bills, I was able to determine you have always leased your equipment,
even prior to your recent upgradeAt the present time, Cincinnati Bell does not sell our modemsWe only offer a lease optionWe do this for several reasonsEquipment gets outdated periodicallyBy leasing out our equipment, we ensure that our customers have the most up-to-date equipment and are able to get required updates for optimal performanceCincinnati Bell replaces customer’s equipment at no charge when upgrades are needed and newer products become availableThis would not be possible for customers who owned a piece of our equipment
Cincinnati Bell’s Executive Office will be following up with our employees who failed to get back with you regarding this matter soonerIt is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Please contact me back as soon as possible to know of resolution, because you responded very quickly to the complaint, because executive office called me, I do not remember the name of the lady that called me the day after Tuesday the 13th between 1:and 2:in the afternoon, and she asked what
kind of resolution I wanted, and I just wanted my subscription to be the price that I agreed to pay, and for it to stay that way until my services were over in May of this coming year, and she told me that she was going to contact Carmen, the girl that sold me the package, and that she would call me right back, but I haven't heard anything since

Per our conversation today 6-28-I have adjusted all of the charges on your accountThe balance on the account is zeroThis has not been referred to any outside collection agency so nothing from CBT has effected your creditYou will get a final bill and you will need to disregard the bill
You do not owe Cincinnati Bell anything
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Cincinnati Bell
Executive Care

Spoke to DonnaVerified repair was dispatched to fix her lineAgreed to make an adjustment to her accountShe will be contacted today to verify everything is in working order