Star Office Supply

After reviewing the account, there was only technician visit for trouble in May of There are not any calls related to the customer having additional issues or threatening to cancel service once the contract was expiredThe pricing on the bill is the current non-contractual pricing and is
validNo adjustment approved, charges will stand as billed

Revdex.com:For some reason I cannot see their response, but the phone number was transferred on Jan 2ndMelissa explanied it was a glitch in their system, and they are prorating my parents
bill to the 14th when the transfer should have taken placeI am happy with their reaponse and outcome in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

According to our records the fastest internet speed available at your location is mbpsFiber is not yet available you will be notified when that does become availableI have reduced your rate to $a month for the next yearCincinnati Bell does not guarantee the speed you should get up
to mbps when you are hardwired into the modemThe wireless speed is also not guaranteed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Cincinnati Bell
Executive Care

July 15,
*** ***
*** * *** ***
*** ***
*** *** ***
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com Rebuttal concerning your Life Line that was removed due to the new Lifeline annual audit that can into effect in
Due to FCC requirements, Cincinnati Bell customers who receive a Lifeline discount on their landline service must recertify their eligibility annually. This year, they must recertify over the phone by calling ###-###-####. They will be prompted to provide details about their identity and clarify which government supported program they participate in which qualifies them for Lifeline. Only Lifeline customers who signed up before Jan have to be auditedLetters are sent with instructions on how to recertify each year
I am happy to say that I received the new form and the Lifeline discount was added to *** account today. It seemed the account being in a different name was the issueI found that a credit of $has been applied to the account.
It is never Cincinnati Bell’s intention to upset or frustrate our loyal long time customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
In the future, we hope to provide you with the customer service you have grown to expect from Cincinnati Bell Telephone
Please feel free to contact me at ###-###-#### if you should have any additional questions or concerns
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response to my complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** To Whom it May Concern,Once again Cincinnati Bell keeps saying that the increase would have appeared on my bill. The only bills I get are e-mailed to me and they NEVER stated an increase. Below is the December bill they claim states the increase (do you see it?). Since I have the paperless option on my account I do not receive a bill or statement in the mail, so I had NO WAY of knowing there was going to be a price increase on my bill once the year was up. And once again they want me to go with another year contract to retroactively reduce bill. I feel this is a fraudulent practice where they do not notify customers that are paperless in the e-mail bills they send that their service price is going to increase and then offer them a price reduction ONLY after they agree to sign another 1-year contract.Dear *** ***,At your request, Cincinnati Bell AUTOPAY has submitted payment for your monthly billPlease allow 2-business days for processing before your payment is accurately reflected in your online account balanceFor your convenience, we have provided a summary of your PAYMENT below.Account Number:***Payment submitted by Autopay: $158.27Payment Date:12/19/2017Payment Reference Number:*** The FASTEST Internet & Best EntertainmentFioptics Internet & TV services are the best aroundFind out if Fioptics is available in your area.Learn MoreThank you for using Cincinnati Bell AUTOPAYYour Cincinnati Bell My Account information is available hours a day, days a week. Remember that you can login anytime to view your bill, payment status and payment history.Sincerely,Cincinnati Bell Customer CarePlease do not respond to this emailFor customer service inquiries, please click hereYou have elected to receive this alertIf you wish to change or discontinue the alert, click here to log into Cincinnati Bell My Account Notifications

October 6,
*** ***
*** *** *** *** **
*** ** ***
Re: *** ***
Dear *** ***,
Cincinnati Bell has reviewed your accountYour
promotional one year rate ended in July This is why your bill
increased
You re-bundled your account with a representative in August of The
promotional rates that were available at that time were added to your
account. You have since cancelled,
returned all equipment and received a final billA refund check for $
will be mailed within 7-business days
Cincinnati Bell does not compensate for time loss
It is never Cincinnati Bell’s intention to upset or frustrate our
customersOn behalf of Cincinnati Bell, I apologize if you feel we have done
so in this matter
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

I have left a message for the customer to call me at ###-###-#### option #to go over the complaint
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care
Cincinnati Bell Telephone

The inside wiring was completed prior to the move of serviceThe order was rejected by *** which is the service provider responsible for that locationThere was no cable to the building and that would be provided by ***The charges for work completed on the inside are correct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I can neither accept or reject Cincinnati Bell's response at this timeI won't know
if the bill is correct until the first week in March

I would like Cincinnati Bell to provide the means to use their "New Gigabyte" service (which means they provide me with the appropriate new hardware), and I would like to be refunded $which covers the most recent charges to my account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The entire point of this complaint is that I did not authorize the payment that Cincinnati Bell took. Since Cincinnati Bell took a payment they weren't authorized to take, I am entitled to the same amount they charge when I don't make a payment and they shut off my service. That amount is $40.00. I did not authorize the Cincinnati Bell website to take the payment in question
Regards,
*** ***

November 4,
*** ***
*** *** *** *** ***
*** ** ***
RE: *** ***
Dear *** ***,
Cincinnati Bell has reviewed your accountCincinnati Bell does not show any record of payment arrangements for $*** on the 15th and 30th of each monthYour bill
was turned off for non-payment of the past due amount of $*** on 08-07-Your bill had been in arrears for over months
Cincinnati Bell has documented your concerns and appreciates your feedbackThis is reviewed by our Executives weekly
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Cincinnati Bell is once again mistaken. *** this shows on my HOME WI FI when turned ONIt says "connected" and the internet works with this server which is somewhere in my home. This is my old router number from Cincinnati Bell which you say was disconnected. *** is one of your secondary lines linked to the other router number mentioned above.*** device router and access point*** ServicePublic IP Address: *** ***IP Address: ***Available browser: http://***User = adminpassword = factory default passwordThe following are activated by your router in my house: *** Router/Access Point: ***, * *** ** multimedia units, *** Printer, *** ***, *** ***, *** *** *** *** *** ***Your customer service department refuses to send a your rep out to my home to double check this. My internet service that I use to have is still active under your watch. You have caused me and my husband Identity Theft as someone was always logged on to this server and we were also logged on to another server. This person saw all of our banking, credit cards, emails, phone calls, etc. I have filed a police report about this. I suggest you give this over to the CEO of your company as you obviously have no idea what you are doingCan you also let me know why I had an appointment scheduled on June by Mark in your oversees call center. I called June to confirm. Magically my appointment had disappeared and my confirmation number for my appointment was not found in your database. I was on hold for over an hour and got no answer as to why except the lie that I was told that a "Contractor was at my house on June at 8:a.mand fixed some wires). No Cincinnati Bell Contractor was at my house on this date or time. The phone calls are recorded at your company. Perhaps you should listen to the call for yourself. Thank you. *** *** *** *** *** We do not have HOME WI FI nor internet in our home anymore through *** ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

October 12,
*** ***
*** *** **
*** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to your Revdex.com complaint
Upon reviewing your complaint it appears on August 2, an email receipt was sent to your personal email address
[email protected] quoting services at $before taxes and surcharges for your bundled servicesYour first bill included $in one-time prorated charges for services provided in-between billing cycles for the dates 8/through 8/
On September 28th you changed your billing period to the 7th of each monthIt was previously the 28th of each monthThis caused your most recent bill to include $in prorated charges for services provided from the 28th of September through the 7th of OctoberThis bill was essentially a month-and-a-half of service, since the billing periods were changedYou received a bill dated 8/28/and your next bill you received was dated 10/7/I hope this provides some clarification regarding the charges and as to why your most recent bill was higher, due to the changes made
There was a one-time charge of $to change the billing cycleI apologize if you were not informed of this charge. As a courtesy, I adjusted this charge
It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

***,
I can send a tech out this Thursday 9-22-to have the boxes installed
I have waived the fees on the boxes they are usually each so that is a savings of a month X = $for the year while under promo
Please let me know as soon as possible
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone
###-###-####

On 1/20/an order was placed to remove the contract on the account and it was dated back to install date of 12/21/This would prorate the service back to monthly rates removing contractual pricingOn 2/4/the internet service was removedOn 2/12/line ###-###-#### was ported out to another carrierOn 3/24/the remaining line (###-###-####) was canceled and the order was dated back to 2/12/The charges on the account are correct

August 1,
*** ** ***
* *** ***
*** *** ***
RE: ***
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your FiOptics service
In reviewing your account, I could only find two calls to our tech
support department about issues with your servicesCincinnati Bell does not feel months of credits is warranted
It was noted that a representative offered a credit of $that was approved by a SupervisorThe credit was not applied due to the call being disconnected
I have requested that the $be applied todayWith tax, the total applied is $
It is never Cincinnati Bell’s intention to upset or mislead our customers in any wayOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Please contact our residential office at ###-###-#### if you want the FiOptics removed
Sue
Executive Care Agent
Cincinnati Bell Telephone

Please consult the notes made to my numerous telephone calls to the billing at Cincinnati BellI was to receive a call back on the date I received a notice that Cincinnati Bell had problems with itI contacted my bank and Cincinnati BellMy bank knew nothing of the matterCinti Bell was to call back next dayI did not get a response to my inquiry as to what problem with autopay wasWhen I followed up days later (still no response from Cinti Bell or promised call back)I was told they still did not know what problem was
I have heard from the respondent to this complaint and a CintiBell rep that there were insufficient funds in my accountThis is not true and I can provide documentation to support thisI have also heard they had problems with routingIt seems they don't know why they didn't receive my payment and continued to charge late fees while they tried to figure this outThis is why I discontinued this auto-pay as the billing dept did not seem to be a place I could trust with this personal information of my checking account.>
Also, please have agent from CintiBell refer to my account where this continued to happen on Dec14th, days after I changed access to my checking account (again, documents of my account support.)
I received a call from Drew Aafter months of messagesHe told me he was out of work sick for these months and there was nothing he could do to help resolve this issueHe also stated that he would contact a "friend" in billing and see if they would contact meI have heard nothing further
I would like Cincinnati Bell to stop charging my bank account as I discontinued their access on Dec7th, Also, I would like them to stop adding charges to my account for shortcomings on their end
Perhaps if they provided customer service, this all would not be necessary
thank you,
** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
** *** ***

Per our records the issue with the email address has been resolvedAn order was placed to set up a Q account to allow you to retain the email addressThe order to port your service out to another provider was rescheduled to 3-31-by our CLEC groupYou are provisioned for internet at mbps
and per our terms and conditions you will get up to mbpsWe do not guarantee the speed there are many factors involved in determining the speedIf you log on to Cincinnatibell.com and go to the terms and conditions the information is available regarding the speed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Executive Care
Cincinnati Bell Telephone