Star Office Supply

January 9,
*** ***
*** *** **
*** ** ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding internet service.
RE: CBT Account ####-###-####
I have good news, I was able to get a
hold of engineering and they were able to make zoomtown available again at your location since you had the service till 8-11-14.
I have issued order *** to have zoomtown added to your account effective Monday 1-12-after pm. A modem will be shipped to you and all you will need to do is connect the modem. If you have issues connecting to the internet please feel free to call tech support at ###-###-####.
I have left you a message with this information on your contact # ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have NEVER refused to provide my SSN#As a matter of fact, what occurred is, before we moved to Cincinnati Bell we were with SpectrumWe requested info from Cincinnati Bell, they pulled our credit with my ssn# and we they gave me a priceAbout weeks, maybe went by and we finally decided to make the move to Cincinnati Bell from SpectrumThey again asked for my SSN# and I asked them to please pull from the prior inquiry because I didn't want an additional hit on my creditThey spoke to a manager which approved it and they must not have moved over my SSN# to the new fileThis is another issue is that your techs and staff do not read all the notesI have the original IM script if need be for proof that was our conversationAgain, Cincinnati Bell laying blame on the customer and not taking blame where blame is dueNo one on your staff has ever said to me, we don't have a SSN# on file to verify, I would have provided it!
Regards,
*** ***

The response from the business was not completeFor they also still charged us a bill for that amount that they claim they back dated the cancellation on the phone lineThey neglected to mention that they also still charged us $for the dates associated with that back dating for the internet which, again we said in plain ENGLISH SEVERAL TIMES, that we wanted to cancel ALL SERVICES associated with the accountOne time they tried to send us a bill online when we called the first time to complain and we were never able to open the billWe called them and explained many times that we could not open the bill and for them to send us another and they never didWe thought they had taken care of this problem, since corporate never returned any phone calls, and we did not hear anything further on the issue.We heard nothing till just this past month when a collections agent called the officeThey reroute the support to another country and most times they can barely understand you so I can see how they can have this problem, but again, these lines state that they are recorded so you feel that there is always some referenceSome one has to be accountable for these conversations, otherwise there would no point in utilizing them or stating that they are indeed recorded. I just want them to honor my request, there was no reason to bill me for services I requested explicitly to cancel period

August 27,
*** *** *** ***
*** *** *** ***
*** *** ** ***
RE: ***
Cincinnati Bell is responding to your RevDex.com rebuttal
I have reviewed your account and tech notesI apologize
if you weren’t receiving callbacks when promisedI have sent this incident to
the Tech Support Supervisor for review of the representatives you spoke to on
8/and 8/
Per our records you verified this morning 8/that your
internet was back upA credit of $for two weeks of service has been
issued to your account
Your current amount due on 9/6/is now $
On behalf of Cincinnati Bell I apologize for any
inconvenience this incident has caused you
Tina
Executive Care Agent
Cincinnati Bell Telephone

I received the letter from Cincinnati Bell and some of my issues have been resolved, but some notI am still receiving a bill for $that I do not think I owePlease clarifyThank you

January 29,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your complaint that you filed with the Revdex.com concerning the “refer a friend” promo and your introductory promos that have
expired
I have reviewed the notes on the account we have no record of a referral for your account. The referred customer must present referrer’s name & phone number at the time of sale$referral reward will be paid via bill credit applied to both the referrer and referred party’s Cincinnati Bell accounts in increments of $per account per month for monthsCredits will begin to be applied to next bill cycle after order has installed & postedCredit will be discontinued if either referrer or referred account disconnects Cincinnati Bell service within monthsReferral credits have no cash valueReferred customer may be new or existing Cincinnati Bell customer as long as account is adding Fioptics TV serviceThere is no limit on the number of credits a referring account can receive
The promotions that you were receiving on your account were for months they ran from 8-1-to 8-1-14. I apologize if you were not notified that you were receiving a promotion on your account and that it was only good for months. If you would like you can call into the ###-###-#### Residential Service Center and they will see if there is any way to get your bill lower to retain your business
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

*** ***
Revdex.com #***
Account # ###-###-####,***
Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,and the dial tone issues you have had. I apologize for any inconvenience this may have caused you.
We are showing on 03/06/your account was changed, per your request to remove your landline services and to keep your Internet and TV services on your account. On 03/07/you had a repair visit scheduled and our tech came out to your location; however due to your order to remove your landline had already been issue; the tech checked your Internet and TV services and verified all was working
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

Please provide a fax or email address to send the contract for signatureOnce the contract is returned signed we will correct the pricing on the accountSince the billing cycle is the 1st of each month you will see if reflected on your December bill provided we receive the signed contract prior to the bill printing

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your Cincinnati Bell account #***; and your issues with your services. We apologize for any inconvenience this may have caused you. We
are showing you called and reported no dial tone issues on 06/12/14; we sent a repairman out to your location on 06/13/14; where there was a jack installed to fix your dial tone issues. Checking your notes, we are not showing any other issues reported with your dial tone. Your account has been totally disconnected due to nonpayment effective 11/17/14. If wanting new service you would have to pay your balance in full, and establish new service.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

November 3,
*** ***
** *** ***
*** *** *** ***
Re: CBW *** & ***
Dear ***,
Cincinnati Bell Wireless has reviewed your accountRebate Headquarters’ reissued your Prepaid *** on 09-19-14.You should have received this in
the mailIf you have not received your rebate, you will need to contact Rebate Headquarters prepaid department for a replacement at ***
Your tracking id on your rebate is: ***
Your refund for $***from Cincinnati Bell will be mailed within 7-business days
It is never Cincinnati Bell Wireless’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell Wireless, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

February 10,
*** * ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your RevDex.com Complaint
Per our conversation via telephone on February 9, I
have made adjustments to
your account in the amount of $This included
the $late fee, as well as $for days on this billing cycle in
which service was not activeI have requested a check be issued to you for
this amount and sent to your new addressThis check should arrive within ten
business days
Please note that Cincinnati Bell does not typically
prorate Fioptics serviceFor this reason, it is best to cancel Fioptics
internet and video services at the end of a billing cycle when possible
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize if we have
done so regarding this matter and wish that you will consider using our
services again in the future
Cincinnati Bell considers this complaint closed
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I would like to reopen my previous complaint, Complaint ID ***Once again my bill is not correct and no one has personally contacted me since my original complaintI would like to know what it is going to take for Cincinnati Bell to get this rightI want someone with authority to personally contact me this timeThis is the 3rd time I’ve contacted the Revdex.com on this. *** ***

There is a service outage with FrontierPer our notes it was due to cable damage due to a car accidentThere is no ETA at this timePlease call ###-###-#### and ask for updates
CBT can not repair the cable the service has to be restored by Frontier
Cincinnati Bell is committed to
providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Executive Care
Cincinnati Bell Telephone

July 19,
*** ***
*** *** ***
*** *** ***
RE: ###-###-####
Dear *** ***:
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning damage done to a computer desk during the installation of our
FiOptics
I have reviewed the decision made by *** Risk ServicesThey have determined that Cincinnati Bell is not liable for the damageThe only thing that was reported was the rubber backing was missing from the foot of the desk
*** Risk Services is a third party vendor and is not a part of Cincinnati BellThis Company will represent Cincinnati Bell and investigate property damage claimsA settlement was offered in the amount of $This covers the cost of the backings and fuel costs
Cincinnati Bell accepts the decision made by *** Risk Services and no additional offers are warranted
Cincinnati Bell is considering this complaint to be resolved
Sue
Executive Care Agent
Cincinnati Bell Telephone

May 14,
*** *** ***
*** *** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com rebuttal
Per the notes on your account you spoke to Technical Support on 5/because you were unable to log onto the internetThere were a number of Zoomtown subscribers affected by a widespread network outage in the Dayton area that day
As of 5/all subscribers that were down were restored to service
If you are still experiencing issues please call Zoomtown Technical Support at ###-###-#### so they may troubleshoot furtherYou may reference ticket # ***
Again on behalf of Cincinnati Bell I apologize for any inconvenience you have experienced with this service issue
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do want to point out that the paperwork given to me showed $including taxes, insurances and equipmentI can fax a copy if you need itI also asked John Nthree times if this was the final price, which he said it wasThis was why I switched I get the month thing, but I was lied to from the start and never given the terms promisedSo I expect to get a final bill for the next months of $
Regards,
*** ***

May 18,
*** ***
*** *** ***
*** ** ***
RE: *** ***
Dear ***,
This letter is in response to the rebuttal that you filed with the Revdex.com regarding your collection account
According to our records we have no emails or phone calls regarding cancelling the service
You have an outstanding amount due of $
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

October 13,
*** ***
*** *** ***
*** ** ***
RE: Revdex.com Complaint
Cincinnati Bell is responding to your Revdex.com complaint
I apologize for the inconvenience you have experienced regarding our inability to provide internet service to your home
addressIt appears we attempted to install internet at the address, but our installer determined on both occasions that we were unable to provide an acceptable signal to this locationUnfortunately, it would not be an issue with the modemOur Engineering department reviews addresses and determines if we are able to provide service to a particular address, based on acceptable speedsUpon review of this address, it appears that at the current time the signal to this address is very poorTo confirm, I checked just to ensure no upgrades have taken place in your area since your attempt to purchase Zoomtown Internet several years agoUnfortunately, we are currently still showing that Zoomtown is not available at your addressThis information has been confirmed through our Engineering department
When speaking with Engineering I did receive an update that we are working on a federally-funded project to provide high-speed internet to rural areasYour address is included in this projectThis project is anticipated to complete sometime around April, Once completed, we are anticipating to hopefully be able to offer speeds to your address of up to megabytes per-secondWhen this upgrade has completed, you should be contacted by our sales team via door-hangers or telephoneYou may also contact Cincinnati Bell in April, if we have not contacted you at that point, to determine the status of speeds at your address
It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

The services were under contract and do not warrant a refundIf services were cancelled there would be early termination fees for the remaining time left on the contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***Customer called Revdex.com 7/indicating credit report still not updatedCan she please be advised when this happens so this matter can be resolvedThanks