Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 17, 2017

[redacted]
[redacted]
[redacted]
RE: ###-###-####, [redacted]
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your service
According to our records your service repair issue has been...

resolved.
The repair department has issued a credit of $53.19.
We have also addressed the complaint regarding the technician.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]I understand that's it's working now BUT 2 weeks no phone service is uncalled for. I still feel they should be no change for the trouble we have gone though. In my eyes I do not think that this is resolved yet.

I just called the customer to go over the Revdex.com Complaint he was not able to talk since he was at work so I left my name and # to call me back.
Per our records an order was placed on 10-13-17 to remove the TV and phone service and retain the internet at $52.90 a month. The billing period is the...

11th the order was placed on the 14th. Since the customer had been trying to have the phone and TV cancelled prior to 10-11-17 I will waive the charges when the next bill is issued after 11-11-17. The customer needs to call me when he gets his next bill for the new account ###-###-#####,[redacted].
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The issue is with the billing amount. We contracted with Cincinnati Bell for $150 a month for cellular service, which included a data and unlimited text package. Over June/July of 2014, Cincinnati Bell announced that it was offering members free unlimited data, talk and text. When we received our July statement, the billing amount was for $175. We disputed that amount with Cincinnati Bell's customer service since data, talk and text were now unlimited and free. The representative said that the bill was incorrect, our bill would be adjusted and the new bill would be ready shortly.  We received a new bill for the amount of $101.00 and paid that bill on 8/05/14.  At the end of August, we received another bill, again for the amount of $175. Again, we contacted customer service and stated that we received another statement reflecting the incorrect amount of $172.00. Cincinnati Bell's representative again apologized, adjusted the amount and said that an aditional amount would be taken off of the bill. On Sept. 9, we received a bill for the amount of $72.00. This reflected the unlimited talk, data, and text promotion, as well as the adjusted amount for receiving the wrong bill. We paid $72.00 on 9/9/2014. Being our experience with Cincinnati Bell had been poor, and since their company was ending their cell service, we decided to leave their company. On 9/15/2014, we ended our contract with Cincinnati Bell. On 9/15/14 using Cincinnati Bell's account forward option, we paid $100.08 to cover the billing period of 8/21 - 9/20. In October, a bill arrived.  Again, we spoke with Cincinnati Bell's customer service representive. We explained all of our previous actions to Cincinnati Bell's representative who said that we were current with our account and the last bill would be removed since it had been paid using the forward payment option. Bell has records of these payments.I am tired of hearing from Cincinnati Bell that we did not pay our account on time or in full. Furthermore, we were never informed that we are being accused of carrying over delinquent payments from previous months, until after we left. We paid our statements online or by phone using Cincinnati Bell and working with their representatives. Cincinnati Bell's record keeping is fraught with inaccuracies and does not reflect what we paid to their comapiny using their services. Cincinnati Bell is attempting to use it's inaccurate records to portray their former customers as delinquent. When paying the monthly statement through [redacted] Bell's portal, we never received an option to pay less then amount of the bill that was owed. Our two payments in September have been used by Bell's billing department, after the fact, in an attempt to show that we were paying $172.33 for our billing cycle, instead of what we settled on with their customer service at the time. Cincinnati Bell has bungled handling dismantling it's cellular service and handling it's recorded keeping and is demanding that their former customers pay for it.
Regards,
[redacted]h

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I do appreciate the time and attention.  As discussed with Cincinnati bell, they will also review their billing messaging, because as a paperless customer, it is very difficult to locate the promo message.  You need to expand an "other charges "f section to see the message.  Other pricing message is in the middle of the screen in a defined box that states important customer news ( Or something similar).  I would like to see Cincinnati bell make a commitment to ensure important messaging is clearly visible and not hidden from view for paperless customers.So although my specific issue is resolved as best they can, I cannot say that the root cause has been addressed.  Please see attached screenshots of my bill with the section in question collapsed (default) and expanded.
Regards,
[redacted]

January 25, 2017
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com rebuttal.
I apologize if there are different emails you have found to be missing from your webmail inbox. Per our records [redacted] was able to locate the emails you previously submitted as missing and they were indeed delivered to your inbox. If you are reporting different missing emails you will need to reach out to Technical Support and provide them with the dates, times, and email addresses they were sent from in order for [redacted] to launch a 2nd investigation. If these emails were somehow deleted previously when you were having password issues it is very unlikely they will be able to retrieve them.
Per the notes on your account your internet security has already been activated and as a courtesy you are receiving it free for 12 months. There is no record of a call into Care to report any internet or security issues since it was added to the account and you were walked through the setup. If you are having issues you must reach out to Technical Support to troubleshoot. You can reach Technical Support by calling ###-###-####.
As previously stated a courtesy credit has already been applied to your account. No further credits are applicable at this time since your internet and complimentary email services are working.
Cincinnati Bell is closing this complaint with the Revdex.com.
Tina
Executive Care Agent
Cincinnati Bell Telephone

[redacted],
Cincinnati Bell repair department has issued a credit in the amount of $18.99 for the repair issue and the service being down for 11 days.
Cincinnati Bell considers this complaint closed.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize...

for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   This info is partially true but primarily incorrect. As far as a technician reachingout to me 6 times in 2 days and leaving voicemails, that is incorrect. I do not have voicemail set up on my phone, so that statement is not true. As far as a neighboring tech, I did not ask him to provide service, I validated that they do work saturdays and sundays, the 2 days I am available per week. As far as no notes on video not working, that is not my fault that your employees do not have record of that. They have advised me on multiple past calls that certain notes such as this were not actually noted on the account, showing neglect on Cincinnati bells behalf. It is true o have received credits on my account, that is from when service including tv was down. My balance should not be as high as it is because I made multiple attempts to cancel services over 2 months ago to cancel tv and was refused. They would finally switch me to an unanswered extension. I am sorry I cant call off work and lose money to have tech support visit my home to fix any issues THEIR service is having. With the fact that the cable boxes are internet based, they should have had some insight to knowing that internet services not working right = tv not working right. I was charged a disconnect fee for 24 dollar and change delinquency and charged 30 dollars for reconnect! That is ridiculous. And as far as receiving credit at the beginning of the upgrade, it was because I was promised a date that services were supposed to start, had a party around a tv event the next day and we couldnt watch it. Cincinnati bell currently holds a security deposit from us, I do NOT want tv services but if they make this right, I would consider keeping internet service. The last rep I spoke with, offered that I pay the full balance and than would be credited half of it. I think it is only right to keep the deposit and write off the remaining balance. It is clear per their own records I HAVE  called multiple times without a fix. If theycome out and ensure my internet is the proper speed, I would keep that if they accept what I just offered. I personally think that over 25 hrs of calling and headaches within a year is ridiculous and stressful, but not asking for compensation for that. I wanted credit for half of my internet services since ive only received half of what I pay for. I worked tech support for 3 yrs for a different cable and internet company and know all of the home remedy trouble shooting, and have done that multiple times with no fix. There should also be a record of me stating my pregnant girlfriend crawling around on the floor to reset boxes over 20 times a day. Cincinnati bell, ive been a good customer to you, I ask that you make this right.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I decided to go with another company since what I fact.  I don't have faith in Cincinnati Bell any more.  I will inform ones if they ask for a phone company not to use Cincinnati Bell due to they don't own up to nothing and tell my experience.Thanks for your help in this matter.  P.S.  Matter of a fact I already have gone to another company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

February 6, 2018Dear Mr. Cote,Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your bill. In accordance to the Public Utility Commission, it is Cincinnati Bell’s policy to only pro-rate regulated services if they are canceled in the midst of a...

billing cycle. Fioptics TV and Internet service are not regulated services, thus they are not prorated when canceling service. This has been our policy for some time and we do apologize for any confusion in this matter.That being said, as a one-time courtesy, I have issued a credit for the days of service not used during your final billing cycle. The credit of -$78.13 is for the period of 02/01/18 - 02/19/18, and your new final balance is $50.45, due on 02/10/18.Cincinnati Bell is committed to providing our customers with outstanding service. Again, I apologize for any inconvenience you’ve been caused, and appreciate the opportunity to better serve you going forward.Thank you!Josh Executive Care Representative Cincinnati Bell Telephone

July 26, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####
Cincinnati Bell is responding to your second rebuttal concerning your promotions.
You mentioned in your rebuttal that you didn’t understand my response about Industry Standard. [redacted] and [redacted] will only give promotional pricing for 12 months as well. Customers are able to call in after the 12 months and see what promotions are available at that time. Cincinnati Bell’s policies are the same.
Again, Included in the documentation you provided it states that your pricing would not increase within the first 12 months. It does not state promotional pricing would be indefinite.
I would suggest dealing with Jeff P. going forward as I found that he has been making adjustments to your account.
The Executive Office has to adhere to Company Policy and cannot guarantee indefinite promotions.
Cincinnati Bell is considering this complaint to be resolved.
Sue
Executive Care Agent

November 2, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com rebuttal.
The information that you provided in your last response provided some clarification, as I was only able to pull you up previously by your most recent account. With you providing your Cincinnati Bell long distance account number, I was able to locate the charges you referring to from your disconnected account.I do see that you spoke with a Collections agent on October 31st and were advised he would be zeroing out your charges on the account referenced.
Cincinnati Bell considers this issue resolved.
Thank you.
Megan
Executive Care Center
Cincinnati Bell Telephone

July 30, 2015
 
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning the expiration of your original promotions.
 
In...

reviewing your account I found that your service was established July 7, 2014.  The original receipt that was provided to you did show the monthly charges to be $142.40. However, further review of the receipt does say the amount does not include prorated charges, taxes or surcharges.  Also the representative should have advised you that the added promotions would expire in (12) twelve months.  This is industry standard.
 
I did see that you spoke to a manager yesterday to have the promotions added for an additional (12) twelve.  They will expire on July 29, 2016.  I also found a credit applied to your account in the amount of $403.91.  You currently have a credit balance of $-112.59.
 
It is never Cincinnati Bell’s intention to mislead our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Please feel free to contact our office at ###-###-#### if you should have any additional questions.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 14, 2015
 
 
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
As per our phone conversation I have applied the courtesy credit of $25.33...

to your account. This brings your balance due on 4/26/15 to $61.06.
 
I apologize about any confusion this has caused but as discussed over the phone with the removal of the online backup and storage there is no way to keep the grandfathered $10 bundle rebate. The current bundle rebate for Home Phone and Zoomtown service is $5 per month.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Cincinnati Bell has made no attempt to resolve my issueThe
original documents that I received when signing up for their services does not
mention this policyIn order to view the policy I have to search their website
and locate the statement within the small print of a several thousand word
documentIn Their response they state that, "This is an industry standard
that other companies follow as well." I canceled my service with
Cincinnati Bell to switch to the only other cable/internet service provider in
my area ([redacted])I asked [redacted] what their policy is, and they
said that they pro-rate all charges on final billsI also used several other
providers while relocating with the [redacted] and never dealt with any such policy
So, no that is not the industry standard
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 3, 2015
 
[redacted]
[redacted]
[redacted]
 
RE: ###-###-####, [redacted]
 
Cincinnati Bell is responding to the complaint that you
filed with the Revdex.com regarding Pricing from April 21st,
2015 for your CBT...

account.
 
The quote that you were given was for only one line on
your account $73.60 did not include the charges for your additional line.  I am sorry for the miscommunication but your
charges on your bill are correct.
Your account is $109.00 plus taxes and surcharges each
month.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers.  On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone