Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while the credit has been issued to my account I believe this is part of a greater concern. When a company exploits customers just because they can should be a crime. Since I was never asked about the 'supplemental service bundle' I should receive a credit for that as well. I'm sure if they look at their records, whatever the service was, was never accessed. If this isn't something the Revdex.com can resolve, perhaps it's an FCC issue. It certainly is a case of a consumer being charged for services they don't need.
Regards,
[redacted]

[redacted]
Revdex.com #[redacted]
Account #[redacted]
 
Dear [redacted],
 
We have received and reviewed your concerns with your Cincinnati Bell account # [redacted]; and the issues you are having.  I apologize for any inconvenience this may have caused you. ...

Order was place adding the Fioptics Internet to your account effective 03/28/15.  I am also showing an additional number in your home ###-###-####,[redacted]; please advise if that is correct.
We are not showing any additional orders in the system.  Please submit a can be reached number to contact you at, to better assist your issues you are having.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

February 17, 2015
[redacted]
 
RE: [redacted]
 
Dear [redacted],
 
Cincinnati Bell has reviewed your account.  Our records indicate that several technicians have been to your location and you are receiving the...

best possible speeds for your area.  You have Zoomtown internet which offers speeds up to 5Mbps.Cincinnati Bell does not guarantee internet speeds. This policy is explained online at cincinnatibell.com
 
8. Service Speed
ZoomTown and Fioptics Services come in a variety of speeds. Cincinnati Bell does not guarantee the speed of the Service. The availability of some service speeds may depend on the location of facilities in your neighborhood and on your street. Not all service speeds are available in all areas. The actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer or other device; the number of computers or other devices in use in the customer’s home network; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wire or the type and condition of WiFi router); the distance of the home from the Cincinnati Bell broadband network aggregation point; and the performance of the content and application providers the consumer is accessing as well as their host network.
 
You are currently receiving an additional $10.00 off your standard Zoomtown rate.
 
Cincinnati Bell is working to upgrade all areas to our Fioptic internet service. Unfortunately, at this time your area is not on the list to upgrade to Fioptics .Our sales representatives will notify you when Fioptics is available in your area.
 
You may contact our technical support group with any others concerns at ###-###-####(HELP).
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
 
 
Sincerely,
 
[redacted]
Customer Care
Cincinnati Bell

July 19, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com Rebuttal concerning your FiOptics pricing.
Again, I apologize, but Cincinnati Bell has never offered promotional pricing indefinitely.
I could not find anything on the work order indicating that the promotions were indefinite.
Per your attached letter, you stated that the price would not increase for (12) months.
Our sales representatives are trained to be very clear about the promotional pricing expiring after 12 months.
I will forward your complaint on to Jeff P. for training and development purposes.
If you call the number I provided in my original response, you will have to ask for the Retention Department. We now have trained on shore representatives in our Hamilton office that will assist you.
It is never our intention to mislead our customers in any way. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I feel in order to protect my interest in this matter that the work needs to be completed 100% as well as billing credit resolved to my satisfaction.  If Cincinnati Bell is able to do as they stated I would consider the complaint closed and continue to use Cincinnati Bell as my service provider moving forward.  Once everything is confirmed complete please reply to this response and I will happily close the complaint.Regards,[redacted]

A refund check was sent out the week of November 10th. It typically takes a few weeks to receive.

I have received a rebuttal from this customer. He states in his response that Cincinnati Bell contacted him during work hours. This is inaccurate. I spoke with him on 2/8/16 around 2:30 PM and he requested a technical support specialist reach out to him a half hour later. He assured me he would be at his residence. I contacted our Technical Support manager and scheduled a callback during his requested time. They attempted to reach him several times and he did not answer. They then ran a speed test and found his speeds to be trained at 15.93 megabytes per second. We did not simply reach out to him randomly during work hours, he requested this time personally with me and assured me he would be available.I reached out to him today as well to schedule a time for a Technical Support specialist to contact him with no contact. We have attempted to reach him several times on February 8th, 9th, and today on the 11th. He is not answering the phone for me or our technical specialists or responding to our messages.Per our previous conversation, at this point I would ask that the complaint be closed. I will respond and advise the customer to reach out to our technical support department through conventional methods at his own convenience due to our inability to reach him during scheduled callbacks.Thank you,MeganExecutive Care RepresentativeCincinnati Bell's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  I have received a bill for $186.99 for dates March 10, 2017 thru Apr 9 2017.  My service stopped on March 14, 2017.  I want to know if I am expected to pay this entire bill before the due date, and if so will I be recompensed for the service I no longer have.
Regards,
[redacted]

February 5, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
                       
Cincinnati Bell is responding to your...

RevDex.com dispute.
Per our phone conversation, I have reached out to our
Engineering department. An engineer was out to your home this morning and the
issue was fixed with your line. You should be hearing from one of our
representatives, either Tracy or Amanda, in the near future to schedule an
appointment to complete your install.
It is not acceptable for representatives to fail to
follow up with our customers in a timely manner. The representatives who did so
will be contacted for coaching. It is never Cincinnati Bell’s intention to
upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if
we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

August 3, 2016
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
I have reviewed your account and billing and I apologize for any confusion. The bill dated 7/25/16 is for long...

distance only. Long Distance is billed in arrears, and dependent upon the long distance service billing cycle and the account disconnection date a separate long distance bill will sometimes generate after the account’s final bill of service.
In your case the Cincinnati Bell account was disconnected on 6/10/16. Your long distance billing cycle also started on the 10th of every month. That’s why this bill dated 7/25 shows only 4 minutes of long distance usage. It was disconnected only one day into the long distance billing cycle.
As a courtesy for the confusion I have already adjusted the charges on the bill and the account balance is now $0 and in a closed status. If you have any further questions or concerns regarding the account or balance you can reach the Billing Department at ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

November 13, 2014
[redacted]
Re: CBW [redacted] & [redacted]
Dear[redacted],
Have you contacted Rebate Headquarters?
Sincerely,
[redacted]
Customer Care
Cincinnati Bell

Per the repair department this complaint has been resolved a repair credit of $24.76 was applied on 5-8-17. Cincinnati Bell considers this complaint resolved and closed.
Executive Care Rep
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Please see previous reason for rejection, as our position has not changed because the companies response has nit changed. 
 
Regards,
[redacted]

We were told that there would be a $0.00 balance on our April statement.  However, this...

is incorrect because we paid for service through the end of March.  Our phone service was cut off March 9th and cable service was cut off March 11th.  We are requesting a REFUND from these dates until the end of the March.

July 10, 2015
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com rebuttal.
 
I do apologize but in your last rebuttal it sounded like you wanted your number to be active with Cincinnati Bell.  That is why we dispatched another technician.
 
We were not aware of your port out order until after your last rebuttal.  The port out order is due for today and the number has to be active for the porting to take place.
 
I am having the order back dated to 06-25-14. This is the date the number change took place.  There is also a July bill that printed in the amount of $115.15 that I have requested to be wiped out.
 
Again, I apologize for any inconvenience and miscommunication.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I got a call from [redacted] with Cincinnati...

Bell. I was not made aware that she was calling in regards to this complaint. She told me that she has confirmed a service date for tomorrow, and confirmed the three free months I already had. A reason was not given on why there has been so many issues, a  formal apology was not given, my story wasn't even heard/addressed. I feel like this issue isn't being taken seriously, it's being brushed away. I don't think Cincinnati Bell knows how many issues have happened, and they aren't addressing them with me or the staff who created them.
Regards,
[redacted]

As I stated in my earlier response... Cincinnati Bell has not resolved my complaint.  Only one repair of the two has been completed and was not completed properly. The company has been untruthful in every response they sent.  The company refuses to refund me the requested amount that I feel is reasonable.  So this appears like a never-ending HE SAID/THEY SAID with no real resolution.  I do not need their money.  If the company is willing to endure the consequences of their actions, offend customers the way they do over a simple credit then apparently the company needs the money worse than I do.  When this all started all I originally wanted was a deserving credit.  the company became militant immediately, which is why I dropped their service to begin with.With the Revdex.com complaint, my primary goal was to inform others of the terrible service and unbecoming actions of their outsourced and states side customer service, as you can see by their responses. Let me know if you require any further information from me.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
No where do I feel like they have taken this complaint seriously or have reviewed any of their processes to avoid such frustration in the future
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I reject [redacted]" response due too it has nothing to do with me porting my number, and one time is enough to let someone know, we are all not incompetent such as this company is. I want my money back or I will talk to a lawyer. I have also received mail, texts, and actual calls from an automated service.
Regards,
[redacted]

November 16, 2015
[redacted]
[redacted]
[redacted]  [redacted]
RE: ###-###-####
Cincinnati Bell is
responding to the complaint that you filed with the Revdex.com
concerning the installation of our High Speed Internet and...

phone Service.
Cincinnati Bell exists to
serve the needs of valued customers like you. 
When we fall short of meeting your needs, it is vital that we do
everything within reason to correct the problem.
I have been in contact
with our Foreman and repair technicians. 
They advised me that they will work with you to resolve all your issues.
It is never Cincinnati
Bell’s intention to mislead or frustrate our customers in any way.
On behalf of Cincinnati
Bell, I apologize if you feel we have done so in this matter.
I will be following up
with our Foreman on Wednesday to make sure your services are working properly.
Please feel free to
contact our office at ###-###-#### if you have any questions.
Sue
Executive Care Agent
Cincinnati Bell Telephone