Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.I am not sure that I understand "settled". Also why did you contact [redacted] when the case was with [redacted]?
Regards,
[redacted]

August 24, 2015
 
 
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your RevDex.com complaint.
 
There was an outage in the [redacted] area due...

to
a cable cut. The majority of customers who were involved in this outage have
had their services restored. If you are still experiencing issues please call
###-###-#### to speak to Fioptics Repair.
 
A customer service representative you spoke with on
8/19/15 issued a $41.87 credit to your account for your inconvenience due to
this outage. An additional $50 credit has also been issued to your account on
8/21/15.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if we have
done so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].When I will get credit? I have been waiting for it for 3 month. 
Regards,
[redacted]

Dear [redacted], Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your account. After looking into the orders on your address, I was able to see that you were erroneously charged two separate deposits for Internet service. I have...

processed a refund of the deposit for service that was not activated ($50), and you should see that refunded to the credit card used to pay the deposit within the next 6-8 business days.  I looked into your previous account that is now under your ex-wife’s name; it appears that she called us on 01/09/16 to switch the account to her name and Social Security Number. She was able to fully verify your information on the account over the phone, and so the representative processed the order. Unfortunately, this representative did not follow up on this verification by actually speaking to you directly. I will be sending a message to this representative’s supervisor for coaching to prevent this moving forward. I do see notes on the account indicating that a representative advised you on 03/31/16 to go to a retail store to re-claim the account by showing ID in person, but it doesn’t appear that you were able to do so. At this point, since you have new service at a different address and the old account is now under your ex-wife’s name and Social Security Number, it is effectively out of your hands and should not have any effect on you or your credit moving forward.  It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.  Thank you for your business! Josh Executive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Dear [redacted],Thank you for your letter, dated 11/29/16, outlining the most recent response of Cincinnati Bell to my complaint.  Once again, their response is not substantively different from their earlier responses, and so I am compelled to reject it for the following reasons: — Cincinnati Bell state that [redacted] rejected the order.  I did NOT place my order for transfer of service with [redacted].  I placed it with Cincinnati      Bell, and it was ACCEPTED by them.— Cincinnati Bell did NOT inform me that their acceptance of my transfer request was contingent upon acceptance by [redacted] (or any other company,      for that matter).  They accepted my request, and quoted a charge of $58.25 for COMPLETION of the transfer.— The transfer was NOT completed.— Cincinnati Bell is now charging me $264.51 for the INCOMPLETE job done, which is of NO use to me.— Cincinnati Bell have violated the terms of their agreement.I hope this clarifies my position.  If you have any questions, please do not hesitate to contact me.  I thank you for your time and assistance.Sincerely,[redacted] *
[redacted]###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I am still having issues with the internet. It is back up but iit turns off every few hours up to a few minutes then it comes back on. A Tech is coming to my house today to upgrade the speed to 30mbps and give me a HD Box.  Hopefully this fixes it.
Regards,
[redacted]

July 24, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I have reviewed your account and have found the discrepancy in your...

bundle pricing. It is noted that your original order was missing a 3rd box that would have been free for the 1st year or service. Once that box was added you began being charged the $5.99 monthly service fee for the additional set top box.
 
Per our phone conversation when representative’s thought they had resolved this issue for you there was a system error that was keeping the 3rd box from receiving the discount offered.
 
I have already corrected this error and the monthly service fee for your bundle is now $95.30 before taxes.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

Per my conversation today with [redacted] I have agreed to waive the final bill and if there is a refund it will be mailed to her new address in **. Customer has my name and # if she has any additional issues.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]No, I did not make any changes to my account - Cincinnati Bell is the one attempting to make changes to my account.  I have made zero changes to my account.  Cincinnati Bell made the internet a promotional rate after they took off the priced for life.  This argument clearly does not apply.The Cincinnati Bell response that I made changes to my account and the internet is a promotional rate is the same type of run around that I have been getting from Cincinnati Bell since I have attempted to get this issue resolved.Cincinnati Bell needs to restore my rates to the priced for life rates and restore my internet to high speed internet as it was under priced for life.  In addition, Cincinnati Bell needs to make factual statements and not make statements like the one that I have changed my account when that did not happen.

February 10, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
RE: CBW ACCOUNT#[redacted]
 
Cincinnati Bell is responding to the rebuttal that was filed with the Revdex.com concerning your wireless past due account.
 
According to our records the balances that we billed and the payments are correct.  I have checked with accounting and there are no payments for this account other than the payments I referred to on the Revdex.com response.  If you have copies from your financial institution we will be glad to do a payment investigation. 
 
You are going to need to provide front and back copies of checks or bank statements showing payments that you say were made.  We have no way to do a payment search without that information. 
 
The charges are correct you had a past due balance before you cancelled.  The past due amount needs to be paid this was for services that were rendered to you.  The charges that were never paid are for the dates of 8-21-14 to 9-20-14.
 
Cincinnati Bell is showing that you do owe this amount and we stand behind that decision and collection activity will continue unless you are able to show us copies of payments that were made.
 
[redacted] Bell considers this complaint closed and balances due as billed.
                               
It is never [redacted] Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
[redacted] Bell Telephone

August 9, 2016
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your 2nd rebuttal concerning your final bill and property damages.
I have asked that Core Risk Management send me an update on your property damage claim. I asked that they contact you to resolve the complaint.
Again, per notes on your account from Justin on July 14th, all services were working fine after the visit. The problem was not Cincinnati Bell’s equipment, but your own personal router. Cincinnati Bell will not support equipment that is not provided by us.
The receipt showing a zero balance that you mentioned, was an invoice from the phone store where you returned your equipment. That was not your actual monthly bill. The remaining balance owing on the Final Bill is $31.69 and is due today.
Cincinnati Bell has waived all installation fees and applied a $35.00 courtesy credit. We do not feel any additional credits are warranted and consider this complaint to be resolved.
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, we were told by Cincinnati Bell reps that we had called 4-5 times regarding the issue, not one time as the letter indicates.
Regards,
[redacted]

December 5, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: ###-###-####
 
Cincinnati Bell is responding to your Revdex.com complaint regarding Cincinnati Bell A** Distance billing.
 
Your landline plan gives you 30...

minutes of long distance free every month. I have reviewed your bill dated 8/11/14 and there are a total of four calls and 70 minutes of long distance used. These calls are all dated and time stamped to verify they came from your landline.
 
Three of the four calls we have listed were made to the number ###-###-####. This number is a customer service line for [redacted]. The calls are listed as follows:
 
 
[redacted]        JUL 24  837P TO [redacted] ###-###-####    N     1       .00     5A-01
[redacted]        JUL 30 1255P TO [redacted]  ** ###-###-####    D    29       .00     5A-02
[redacted]        JUL 30  209P TO [redacted]  ** ###-###-####    D     6       .90     5A-03
[redacted]        JUL 30  216P TO [redacted]  ** ###-###-####    D    34      5.10     5A-04
 
 
The charges for these long distance calls are valid and cannot be waived.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming that we do not receive any further invoices for services not received. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
A technician did show up on July 3rd, he told me that he could not figure out the problem and decided to switch out routers just to see if it resolved the issue.  While he was still here and for a few hours after he left, my service was working excellent.  Then it quit working again.  This time it was a different problem, and I was not able to connect to the internet at all.  I called Cincinnati Bell back to try to resolve the issue on July 4th.  I spent 2 hours on the phone with them trying to resolve the problem.  At one time they got it working again, and then I once again was unable to connect to the internet.  It is still on and off, the woman I was speaking to last was in the middle of telling me that she was going to try to upgrade me to fioptics for no additional cost because they can't figure out the problem.  I was disconnected after talking to her for 2 hours and I'm still waiting to hear back from her. This is getting to be ridiculous.  I feel like I'm wasting my time. 
Regards,
[redacted]

January 28, 2016
[redacted]       
[redacted]
[redacted]  [redacted]
 
RE: [redacted]
Dear [redacted],
This letter is in response to the rebuttal that you filed with the
Revdex.com regarding Appointment time slots and equipment and
repair records.
Cincinnati Bell offers repair appointments in 4 hour
increments.  We give the customer a 4
hour window for the appointment.  The
time slots are (8-12) (12-4) (4-8).  We cannot
guarantee what time the tech will arrive so we cannot guarantee a customer a 4
o’clock appointment without having approval from the foreman.
Cincinnati Bell equipment is recycled and put back in circulation
so we cannot guarantee that a customer is going to receive brand new
equipment.    
Cincinnati Bell technician paper work is done electronically for
repair appointments.  We do not give any
paperwork to the customer.
All of our Cincinnati Bell employees have been trained and given
the tools needed to answer questions and resolve issues.  An employee would never intentionally give a
customer false information. 
It is never Cincinnati Bell’s intention to upset or frustrate our
customers.  On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter.
Cincinnati Bell considers this complaint closed.
Melissa 
Executive Care Representative
Cincinnati Bell Telephone

June 21, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Unfortunately, there is not a Fioptics build-out scheduled for your address in the near future. The speeds we are offering you...

are the best we have available at the current time. Our notes indicate that on March 14, 2016 our representative offered you $14.99 off of your Zoomtown speeds for one year, which you declined. I apologize, but Cincinnati Bell does not backdate credits or send refund checks for service from previous months.
I have placed a promotion on your account for $14.99 off for 12 months, the same which was offered to you in March. This promotion will run through June 20, 2017. This will put your current services at $33.99 before taxes and surcharges. This is our best current promotion.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

May 27, 2015
 
[redacted]
[redacted]
[redacted]
 
RE: CBT Account# ###-###-####, [redacted]
 
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning the $4.99 modem fee.  
 
Cincinnati Bell’s...

goal is to become closer aligned with our competitors. [redacted] currently charges $5.99 per month for a modem. The benefit of paying a monthly fee for the equipment is that you don’t have to worry if the modem breaks or stops working properly, we'll replace it, for no additional fees. If the equipment becomes obsolete in the market, we will also replace it.”
 
"Cincinnati Bell requires our customers to use the modem provided by Cincinnati Bell. This is to ensure you get the speeds we can deliver and also allows us to troubleshoot the modems configured to work on our network. 
At one time, Cincinnati Bell charged a one-time fee of $50 when you signed up for service, however this fee was to have the installer set up wireless networking in your home.  It was not a charge to actually purchase the modem.  The modem is property of Cincinnati Bell, and must be returned if you cancel service.  The monthly fee is a rental fee for the equipment.  I apologize for the confusion.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

October 27, 2014
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. Our records indicate that you spoke with a supervisor on 10-13-14. The supervisor issued a credit for $[redacted]. This...

covered September 22- October 21 bill cycle. You returned your equipment to our Retail store on 8-26-14. A refund check will be mailed to your home within 7-10 business days for $[redacted].
The bill that covered August 22- September 21 is valid. Cincinnati Bell does not pro rate internet or video services. This is a corporate policy and is in our welcome guide and online at Cincinnatibell.com
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell