Star Office Supply

[redacted] was contacted by Drew as requested. Drew advised her he could not assist with billing matters, specifically autopay, as he is a supervisor in Door-to-Door Sales.All billing issues she has mentioned in her complaint have been addressed in my previous responses. There is no further action to be taken.With this final response Cincinnati Bell considers this complaint closed with the Revdex.com.Thanks,Tina Executive Care RepresentativeCincinnati Bell's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
As I have previously mentioned, I did talk to a technical specialist on 2/8.  I was not able to answer at 3 pm like I originally wanted because I got an emergency call from work.  I did talk to the support specialist that day at exactly 4:28 pm for 13 min.  The specialist said there was something wrong on their end and had it "Fixed".  As Megan keeps pointing out, I was trained at over 15 mbps.  After I hung up the phone, and as I have continuously tried to explain to Megan, those speeds were short lived. Within an hour, I was back down to 4-5 mbps.  The same as when the technician came out to my house.  She has tried to contact me for the last 3 days, all during my normal work hours, 8:30 A.M -530 P.M. and I am not always able to answer, especially when I am busy.I talked to Megan today at 3:09 P.M., she stated that they consider the case closed and I would need to talk to normal technical support as they are the only ones who can solve my problem.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I included the collections account number in my complaint. They should be able to pull my information from...

that since they sent me to them.  I do not have a CBT bill only the collections bill.
Regards,
[redacted]

January 24, 2017
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding the Sports Programming Fee.
Per our conversation I have adjusted...

the $3.93 on the January bill and reduced the monthly bill by $3.93 a month for the next 12 months.
Our terms and conditions for TV service clearly state that the customer will pay “the applicable monthly service fee […and] any other fees or charges due Cincinnati Bell.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks. Melissa
Executive Care Representative
Cincinnati Bell Telephone

I contacted Cincinnati Bell AGAIN and I swear this to you to be fact... The people in the foriegn country(I believe the Philipines) would not put me through to an American specifically Sue who was the one whom wrote me the response in the first place. I say again completely refused to push it up to an person in the USA. I cannot believe this is how Cincinnati Bell has trained these people to do business. It is unbelievable ! [redacted] would have a field day with this poor company.   Anyway, I tried to get these inept people over seas to understand; #1 They had 30 minutes wrote down on the work order for long distance. The lady whom I could barely understand tried to reassure me that it was unlimited "local" long distance. I ask what does that mean? She stated that it is for the US only. No internatinal calling. I then replied, "Ahh I got that and I agree to that and understand". She then went on to say only "hard line/copper line" long distance in the US." I again said I do not understand. You mean to tell me that if I call my mother-in-law in [redacted] from my home land line to her cell phone that is not considered "local long distance?" She siad that was correct. I then proceeded to tell her that this was not right, it has NEVER been this way and that I would continue to be contacting the Revdex.com as this was not how it was for the entire time that I have ever had this service.   So, in a recap... I called Cincinnati Bell to ask them for an unlisted number and to try and get my bill reduced, nothing more. What I got was people from foriegn countries who put me on hold for 10 to 15 minutes at a time. I cannot understand them. They refused to put me through to the states. When I got the states the lady apparently did a bait and switch of some kind. She lied and now after all this they are telling me that if I call a cell phone from my land line in another stae then thats not considered "local long distance".Wrong ! Wrong ! Wrong!I have ALWAYS been able to call my in laws in [redacted] or my son who is stationed in [redacted] with the [redacted]e on THEIR CELL PHONES, FROM MY HOME LAND LINE without any extra charge.I will not continue this sillyness. This is the last time that I will do this and Im cutting off the service. I do not have time for this poor treatment. Fix the problem once and for all or we're cutting service and Im done for good with Cincinnati BellThank you in advance,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 20, 2015
 
[redacted]
 
RE: Cincinnati Bell Fioptics Account # [redacted]
 
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your referral credit.
 
In reviewing...

your account I am showing that you have referral credit on your account in the amount of $10.00.  After reviewing all of the notes on this account the 10.00 credit is the only credit that will be applied to this account. 
 
Cincinnati Bell considers this complaint closed.   
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

October 14, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####, [redacted]

Cincinnati Bell is responding to your Revdex.com rebuttal.
As mentioned in my previous response, there are no further applicable adjustments to be made to this account. All charges are valid. As a courtesy, I have adjusted your previous two late fees. Late fees apply any time payment is not made on time, even if a payment arrangement is in place. However, we adjusted this as a one-time courtesy in an attempt to assist. However, there are no further credits that would apply to your current charges.
Your current amount due is $264.91. Please note that on your most recent bill you had $139.96 carry over as a past-due balance. As explained previously, your services total $101.29 before taxes and surcharges. This is assuming your balance is current and there are no late fees. If you choose to rebundle your services, or remove features to make your bundle more affordable, you can reach out to our Customer Care department at ###-###-####. They would be able to discuss pricing options with you in further detail.
Cincinnati Bell considers this complaint resolved.
Megan
Executive Care Center
Cincinnati Bell Telephone

August 26, 2015
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your RevDex.com rebuttal.
 
Cincinnati Bell’s position stands. From 6/4/15 to 8/17/15
there were no calls regarding your service not working or being cancelled. In
order for a customer to receive credit for a service outage the outage has to
be reported. There is no way to know whether service was used or not if issues
are not reported by the customer.
 
Cincinnati Bell suspended your service for non-payment on
8/21/15. The account will be fully disconnected on 9/6/15 if no payment
arrangements or other contact is made.
 
As of today 8/26/15 the internet and cable equipment has
not been returned. To avoid equipment charges please return the modem and set
top boxes along with all power cables and remote controls to a Cincinnati Bell
retail location at your earliest convenience.
 
Cincinnati Bell considers this complaint closed.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

[redacted]
Revdex.com #[redacted]
Account #[redacted]
Dear[redacted],
Please be advised that Cincinnati Bell’s Executive Care team is handling the case. 
Thank you,
[redacted]
Executive Care
Cincinnati Bell

[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the rebuttal that you filed with the Revdex.com regarding your internet service.
Our internet speeds are not guaranteed. Our terms and conditions that were in the last rebuttal still stand. We tell you that you will have up to a certain speed.
You are currently paying $24.99 a month for Zoomtown
5 Mbps
Download up to 5 Mbps
Upload up to 768 Kbps
The regular price is $39.99 so you are getting a reduced rate.
If you have any further issues with the internet please call ###-###-#### and technical support will be able to assist you.
Cincinnati Bell considers this complaint closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

January 13, 2015
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding the 4.99 modem charge.
 
Effective 12-15-14 Cincinnati Bell...

started charging $4.99 for the modem fee. 
 
The modem fee is an applicable charge and can’t be removed from your bill.
 
Cincinnati Bell requires our customers to use the modem provided by Cincinnati Bell. This is to ensure you get the speeds we can deliver and also allows us to troubleshoot the modems configured to work on our network.  If you do use your own router, Cincinnati Bell still must provide a wired modem for your services to properly function.  This equipment is what you are being charged $4.99 per month for.  You can attach your own wireless router to our wired modem, if you would like.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and determined that this does not resolve my complaint.  Cincinnati Bell was scheduled to be here from 8am-12pm for the final install and it is now 5/11/2015 at 12:42pm.  I did not receive any calls or text advising they would be late and when I called to check they could not advise why no one called to let me know they would be late.  We also have an issue with the company that burried the wires on Friday ( 5/8/2015). They cut our exsiting landscape wiring (see photo attached) so now we are going to have to pay to have that fixed. Not to mention that the service we are trying to upgrade was
supposed to be the service that we originally received. We have been
working on this for over two months and this is completely unacceptable!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I talked to a customer service rep named JR. He was trasferring me to a collections rep but I did not speak to them because I had already been on the phone for over 15 minutes and had to join a work meeting.  Nonetheless, saying the account has been zeroed is not sufficient resolution. Cincinnati Bell has told me on multiple occasions over the past 15 months that the account was zeroed and then I receive a bill in the mail the very next month.  So again, I am requesting an invioce showing the zero balance be attached to this complaint. Also, since you mentioned collection agent... if this has been reported to any credit agency as a collection, it needs to fixed immediately. 
Regards,
[redacted]

There is no new information. Cincinnati Bell’s position stands. Thanks.Tina  Executive Care RepresentativeCincinnati Bell's Executive Office

February 9, 2015
[redacted]
 
RE: [redacted]
 
Dear [redacted],
 
Cincinnati Bell has reviewed your account. Cincinnati Bell does apologize for your poor experience. We appreciate your feedback and use this feedback for coaching and training purposes.
 
Our records indicate that a credit was applied on 02-04-15 for $118.48 which zeroed out your bill. A representative placed an order on the same day to correct your rates. Your new bill should be $83.00 + taxes, fees and surcharges. Unfortunately, Cincinnati Bell does not compensate for time loss.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize again for your poor experience.
 
 
 
Sincerely,
 
[redacted]
Customer Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
There has been no resolution to my complaint.  Cincinnati Bell's response was no different than the original statement I received from them that prompted by complaint in the first place.  I still feel that their tactics in this matter was a clear case of "bait and switch".Since I was promised a promotion for 2 years at a stated price and since I accepted that price then that price should be honored . I should not be penalized for improperly trained personnel.   I still contend that this is not the professional way to treat a customer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   The complaint I filed against Cincinnati Bell for promoting a certain amount of data for certain amount of money I'd false. I am not still receiving good service. My internet speed is slow. In conclusion Cincinnati Bell have many excuses for not providing the service customers are paying for. My complaint and response by Cincinnati was not satisfying and did not solve anything.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The service...

technician just left and was able to fix the problem.  However, what was wrong and caused us to lose connection was not clear.  Also, my company lost an entire day of business.  After hours and hours of trying to get someone from Cincinnati Bell to come out to our company and fix the internet, they finally sent someone out with an hour left in the business day.  The company I run is not busy year round, so these last few months before winter really hits are vital to my company's success.  Since this is not the first time this has happened over the last few months, I am worried that when it happens again I will lose another day or days of business.  I pay Cincinnati Bell quite a bit of money for my business accounts.  I do not the feeling that I am paying all of this money, to just be put on the backburner when an issue arises and end up losing money.   I am not sure if it is possible to have a contract with same day service?  Or if we can discuss the pricing I am receiving for the lack of service I am getting?  I know that things happen.  However, my concern is that things keep happening and are not getting fixed within a timely manner.
Regards,
[redacted]

I dialed ###-###-#### and confirmed with the customer that the number is now working.