Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In addition, the work has been completed to my satisfaction. Thank you for quickly helping me resolve this issue!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The explanation from the company was confusing and self serving.  There was not a reason given as to why I have a multiple invoices over several months each with differing amounts.  The most recent invoice I have showed a credit amount of $29.72; yet I was sent a refund of $20.69.  How did the company come up with that amount?  I find the attention the company is giving my problem alarming.  Any company traded on the NYSE must have a complaint department, but I had to resort to notifying the Revdex.com to get any response at all from the company.  I'm beginning to think that this needs to be escalated to the Attorney General's office.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will not accept anything from them until I actually start receiving paper bills.  I'm still asking for 6 mo of free service.  This disaster about how they can not figure out which system to read and delete an email to get paper bills instead is ridiculous. This comes on the heels of my June 2014 complaint about the following: had this same conversation over about 4 days for over 7 hours. Customer
service tells me to call Technical support...but they can not see the
same system or the same data. Technical SUpport said I needed a Moving Order to help me.Customer SErvice said the Moving Order is all Set to Go. Technical Support said they can't help me unless I call Customer Service and get a moving order.Customer Servicie said moving order is fine...not sure why they say it's a problem. THen I am trying to get a tech out and Technical Service says it's 3 days.Then
Customer Service says it's 1 day.  Then Technical Service calls back
and cancels it or something and says I don't have wire care since 1998. I Call Customer service they say yes I have wire care and have been paying for about 15 years.  THen I three way call everyone and record them - this took over 7 hours of my time. My
kid could not sleep here b/c she has special needs and I need a
landline phone.  THis was the most absurd experience and all I was doing
was moving my service. They
offshore their Technical Support and do not give them the same access
to the same computer system/files etc.  IT'S TOTALLY ABSURD ANY
CUSTOMER SHOULD BE IN BETWEEN TWO PEOPLE FIGHTING FROM THE SAME
CUSTOMER. $16 is not acceptable to me for HORRIBLE Customer SERVICE and 2 departments that can not figure out how to send paper bills to a customer.

Per our policy when a customer claims that we damaged there property they need to contact Core Risk at ###-###-####. This is handled by that group.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and...

appreciate the opportunity to better serve you going forward.
Executive Care
Cincinnati Bell Telephone

December 16, 2014
 
 
 
[redacted]
 
RE: Wireless Account #[redacted] & Home Account # ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com rebuttal.
 
What you were advised about your data speeds previously is correct. Per our records you were using an [redacted] before you left Cincinnati Bell Wireless. The [redacted] as well as many other handsets would display an “H” to indicate a 4G data speed signal.
 
You were enrolled in Ebill service before you cancelled so all of your bills would have been sent to you via email. As a courtesy I have sent you all invoices from March 2014 until your final bill printed 11/25/14. These are being mailed to your current address: [redacted].
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

After sending you my e mail response yesterday, I received a letter from Cincinnati Bell, making a “Final Demand” for the $83.04, and a threat to forward this account to a collection agency.  It is possible that this was mailed prior to the offer made via Revdex.com, but they have made no other attempt to reach out to me, to update the status of the contents of this letter.  I just wanted to make you aware of this situation.Many thanks for your assistance.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I appreciate your quick response to my Revdex.com complaint.  As you can see from the...

attached documentation, the agreement with your representative was indefinite.   Cincinnati Bell is responsible for any agreements between its sales staff and the customer.  I ask that you honor the agreement.   It is why my husband signed the agreement that day. The voice mail Mr. P. left on our phone confirming my email of 12/2/12 was erased when the entire voice mail system was shut down the day Fioptics was installed.  The voice mail system had to be reinstalled as a result of the error and we lost all saved voice mails. We ask that you honor the agreement per the documents attached.  The $120 monthly fee on an ongoing basis is acceptable.   The ###-###-#### number Sue provided is a general customer service number that I’ve found hard to deal with.  Should I continue to deal with Jeff P. after 7/19/17 and reference this complaint? Thank you.  [redacted]### ### ####-Home; ###-###-####-cell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This issue hasn't been resolved.  Why am I receiving spam emails.  The software isn't working.  I've never heard back from Anna in technical support or anyone she was going to escalate this to.  I  spoke to her on April 21.   How can this continue to happen?  I'm still receiving spam emails about reaching email quotas that indicate it's coming from Cincinnati Bell.  Below is the spam email I received. Regards,[redacted] Favors From: Cincinnati Bell <[redacted]>Date: 4/25/17 1:10 PM (GMT-05:00)To: Recipients <[redacted]>Subject: Email Quota This is a notification from the admin team, and its inform you that your email account has exceeded the email quota on the database serverPlease update your mailbox to receive new mails.We apologize for the inconvenience.Best Regards,The Mail team

April 22, 2015
 
 
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com rebuttal.
 
I apologize but as an Executive Escalations Representative we do not disclose our last names.
 
As you requested over the phone I sent verification of this account being closed with a $0 balance on company letterhead via the USPS.  This was sent out on 4/13/15.
 
I have reviewed your account billing again and have found that you paid your bill of $51.93 for service dates 6/1/14-6/30/14 in full. The service at your previous address was disconnected on 6/13/14. I have therefore issued an adjustment for $31.21 for dates 6/13-6/30.
 
You will receive a refund check for this amount within 30 days.
 
Again, on behalf of Cincinnati Bell I apologize for the inconvenience this has caused you.
 
Cincinnati Bell considers this complaint closed.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

I have over paid this is a poor excuse that some one else paid. Why does my Bill keep going up each month I was quoted 35.00 per month

January 27, 2016
[redacted]        
[redacted]
 
RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with
the Revdex.com...

regarding your internet connection. 
Per our records a technician replaced the modem and was able to get
your service working 1-26-16.  The tech
suggested to you that the intermittent issues with the wireless connectivity on
the 2 laptops may be that they are interfering with each other.  The next time you have this issue you may
need to unplug one of the laptops.  Per
your complaint you were concerned about not being able to get a 4 o’clock
appointment.  From my records it does
look like the tech was able to come out after 4 per your request.
It is never Cincinnati Bell’s intention to upset or frustrate our
customers.  On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter.
Melissa 
Executive Care Representative
Cincinnati Bell Telephone

May 5, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
I have reviewed your account. The port request for your telephone number was received on 4/8/16 with requested due date...

4/14/16. No request to change this due date or cancel the port was received. This is why your Cincinnati Bell services went down on 4/14/16 as scheduled.
Per our records account number ###-###-####[redacted] was activated in your name on 4/29/16. I apologize the correct number was not given to you when this new account was activated. I have already processed an order to reactivate ###-###-#### and as I advised I will contact you as soon as this order completes.
The new account number to give to your current provider will be ###-###-####,[redacted]. Please make sure they use this account number to submit a new port out request.
Since the new account wasn’t activated correctly I will have the final bill sent to my office, and will make sure it is adjusted in full once the number is ported out and the account is closed.
Please call me at ###-###-#### if you have any questions or concerns regarding the port request or your Cincinnati Bell account.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

August 31, 2016
[redacted]
[redacted]
[redacted]
RE: Police Report #[redacted]
Cincinnati Bell is responding to the Revdex.com complaint.
Cincinnati Bell has investigated this incident and we decline to compensate [redacted] in his request.
Within our investigation, we did find a Police Report was filed ([redacted]) in which [redacted] claimed Cincinnati Bell was blocking his driveway and prevented him from accessing his property. This is not true. On Saturday, August 27th, two technicians from Cincinnati Bell (CBT) were working on [redacted] replacing bad aerial wire. At the time [redacted] pulled up there was a wire crossing his driveway. The CBT technicians asked [redacted] if he would like them to move the wire so he could enter his drive. [redacted] declined stating he would rather call the police and film the crew. In which he did. The [redacted] Sheriff’s Dept. arrived and they were familiar with [redacted]. They found no wrong doing on CBT’s part and no threatening words were spoken by either party. CBT accommodated [redacted] and he refused to take advantage of the offer.
Again, the Police Report finds no wrong doing on CBT’s part and with this resolve, Cincinnati Bell will not compensate [redacted] for his request and considers this issue CLOSED.
Tina
Executive Care Agent
Cincinnati Bell Telephone

February 23, 2017
[redacted]
[redacted]
[redacted]
RE: ###-###-####,[redacted]
[redacted],
Cincinnati Bell is responding to your Revdex.com complaint.
The previous amount due for your Cincinnati Bell services was $262.53. It was determined that equipment was...

returned, after that adjustment was made it left a balance due of $134.43. This updated amount is valid a must be paid in full in order to make your account current.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thank you,
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I thought this was taken care of but the billing is still incorrect. Please contact Sue and have her look into this matter again. Thank you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  It is not what I hoped for but it is what I expected and there is not much I can do about it.  But for the benefit of future customers, I still believe Cincinnati Bell should waive termination fees after two years have elapsed on the contract to be more consistent with other phone service providers.
Regards,
[redacted]

May 13, 2015
 
[redacted] [redacted]
 
RE: CBW account # [redacted]
 
I am responding to the Revdex.com rebuttal that was filed regarding issues with your credit report.
 
After reviewing the notes on the account we have sent a request on 5-11-15 to have this removed from your credit report.  It can take 30-45 days to see this removed.  
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care OfficeCincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] I want this off my credit report and I want to be notified when it is removed. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]