Star Office Supply

December 16, 2014
 
 
 
[redacted]
 
RE: Wireless Account #[redacted] & Home Account # ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com rebuttal.
 
What you were advised about your data speeds previously is correct. Per our records you were using an [redacted] before you left Cincinnati Bell Wireless. The [redacted] as well as many other handsets would display an “H” to indicate a 4G data speed signal.
 
You were enrolled in Ebill service before you cancelled so all of your bills would have been sent to you via email. As a courtesy I have sent you all invoices from March 2014 until your final bill printed 11/25/14. These are being mailed to your current address: [redacted].
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

May 24, 2016
[redacted]
[redacted]
RE: ###-###-####, [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding your contract buyout credit.
According to our records the...

credit was applied to your account on 4-22-16 and that credit appears as an adjustment on your May Invoice. The adjustment total is $119.44 which includes the following adjustments:
$6.87 AA 0427
$9.32 AA 0427
$3.25 AA 0426
$100.00 AA 0422 Contract buyout Credit

It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

January 25, 2016
[redacted]         
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with
the Better Business...

Bureau.  It was a
corporate decision to increase the price of the modem from $4.99 to $7.99 eff
1-1-16.
A bill message was printed on your 12-16-15 invoice:
Important Customer News
Cincinnati Bell is working hard on your behalf
to hold prices as low as possible; however some rates on your next bill may be impacted
due to increases in our cost to do business. We value you as a customer and are
committed to providing you with the latest products and technical advancements,
while maintaining the highest level of reliability and service. Thank you for
your continued business.
Effective
January 1, 2016, the monthly modem fee will increase by $3.00. For questions,
please call ###-###-####.
I understand that when you called in to speak to a representative
that you were not happy with the customer service.  We will listen to the call and do coaching
and training for the representative after our findings from the phone call.
It is never Cincinnati Bell’s intention to upset or frustrate our
customers.  On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter.
Melissa 
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Cincinnati Bell seems to be phoning me to pay on my  now cancelled account.  We had been unhappy with their services and wanted to, and tried to  cancel in December of 2015 even though they would not accept our calls for cancellation.  Their "policy" of protecting the customer is bogus, since upon entering the brick/mortar store and asking for assistance, their employees neither asked nor required ANY personal identification from me.We will not pay them any monies due and would like a refund for the entire last 30 days of all of the services they had previously provided to us. thank you,
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 23, 2017
[redacted]
[redacted]
[redacted]
RE: ###-###-####,[redacted]
[redacted],
Cincinnati Bell is responding to your Revdex.com complaint.
The previous amount due for your Cincinnati Bell services was $262.53. It was determined that equipment was...

returned, after that adjustment was made it left a balance due of $134.43. This updated amount is valid a must be paid in full in order to make your account current.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thank you,
Megan
Executive Care Center
Cincinnati Bell Telephone

March 28, 2016
[redacted]
[redacted]
Cincinnati, Oh  45255
RE: ###-###-####
Cincinnati Bell is
responding to the complaint that you filed with the Revdex.com of
Ohio concerning your Final Bill.
In reviewing your...

account,
I found that the Bill dated February 17th in the amount of $128.33 was
not paid.  Your number was not ported out
until 03-10-16. You were billed up to 03-07-16.
The Final bill had late
fees which I removed.  The Long Distance
charge of $14.44 was for service from 02-05-16 up to 03-05-16.  Cincinnati Bell bills the long distance one
month in arrears.
I made adjustments today
in the amount of $12.47.  The balance
owing on the final bill at this time is $138.18.
It is never Cincinnati
Bell’s intention to upset our customers in any way.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
Sue
Executive Care Agent
Cincinnati Bell Telephone

May 5, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
I have reviewed your account. The port request for your telephone number was received on 4/8/16 with requested due date...

4/14/16. No request to change this due date or cancel the port was received. This is why your Cincinnati Bell services went down on 4/14/16 as scheduled.
Per our records account number ###-###-####[redacted] was activated in your name on 4/29/16. I apologize the correct number was not given to you when this new account was activated. I have already processed an order to reactivate ###-###-#### and as I advised I will contact you as soon as this order completes.
The new account number to give to your current provider will be ###-###-####,[redacted]. Please make sure they use this account number to submit a new port out request.
Since the new account wasn’t activated correctly I will have the final bill sent to my office, and will make sure it is adjusted in full once the number is ported out and the account is closed.
Please call me at ###-###-#### if you have any questions or concerns regarding the port request or your Cincinnati Bell account.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

November 20, 2015
[redacted]
RE: [redacted]
Cincinnati Bell is
responding to the complaint you filed with the Revdex.com
concerning your monthly charges.
I have forwarded your
complaint...

on to a Supervisor who has corrected the billing and made adjustments
to your account in the amount of $132.00. 
You currently have a zero balance after the payment of $107.81 that was
made today.  Going forward, your bill we
be $97.00.  This amount does not include
taxes and fees.
It is never Cincinnati
Bell’s intention to mislead or frustrate our customers in any way.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter. 
In the future, we hope to provide you with the customer service you
should expect from Cincinnati Bell Telephone.
Please feel free to
contact our office at ###-###-#### if you should have any additional issues.
Sue
Executive Care Agent
Cincinnati Bell Telephone

Customer contacted Revdex.com and stated she received her discount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I appreciate your quick response to my Revdex.com complaint.  As you can see from the...

attached documentation, the agreement with your representative was indefinite.   Cincinnati Bell is responsible for any agreements between its sales staff and the customer.  I ask that you honor the agreement.   It is why my husband signed the agreement that day. The voice mail Mr. P. left on our phone confirming my email of 12/2/12 was erased when the entire voice mail system was shut down the day Fioptics was installed.  The voice mail system had to be reinstalled as a result of the error and we lost all saved voice mails. We ask that you honor the agreement per the documents attached.  The $120 monthly fee on an ongoing basis is acceptable.   The ###-###-#### number Sue provided is a general customer service number that I’ve found hard to deal with.  Should I continue to deal with Jeff P. after 7/19/17 and reference this complaint? Thank you.  [redacted]### ### ####-Home; ###-###-####-cell

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,
[redacted]Customer called indicating the credit has been applied, however, he is still not receiving the bundled services (Cincinnati Bell + [redacted]) that he was promised and at the rate stated in the contract. He was promised one bill and this issue has not been resolved. He has spoken to a couple of people who have been very nice but nothing has been done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I thought this was taken care of but the billing is still incorrect. Please contact Sue and have her look into this matter again. Thank you. 
Regards,
[redacted]

August 31, 2016
[redacted]
[redacted]
[redacted]
RE: Police Report #[redacted]
Cincinnati Bell is responding to the Revdex.com complaint.
Cincinnati Bell has investigated this incident and we decline to compensate [redacted] in his request.
Within our investigation, we did find a Police Report was filed ([redacted]) in which [redacted] claimed Cincinnati Bell was blocking his driveway and prevented him from accessing his property. This is not true. On Saturday, August 27th, two technicians from Cincinnati Bell (CBT) were working on [redacted] replacing bad aerial wire. At the time [redacted] pulled up there was a wire crossing his driveway. The CBT technicians asked [redacted] if he would like them to move the wire so he could enter his drive. [redacted] declined stating he would rather call the police and film the crew. In which he did. The [redacted] Sheriff’s Dept. arrived and they were familiar with [redacted]. They found no wrong doing on CBT’s part and no threatening words were spoken by either party. CBT accommodated [redacted] and he refused to take advantage of the offer.
Again, the Police Report finds no wrong doing on CBT’s part and with this resolve, Cincinnati Bell will not compensate [redacted] for his request and considers this issue CLOSED.
Tina
Executive Care Agent
Cincinnati Bell Telephone

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 
I did speak to a representative that successfully resolved the issue in a very professional manner. I consider the resolution fully acceptable and close the complaint without malice.

April 22, 2015
 
 
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com rebuttal.
 
I apologize but as an Executive Escalations Representative we do not disclose our last names.
 
As you requested over the phone I sent verification of this account being closed with a $0 balance on company letterhead via the USPS.  This was sent out on 4/13/15.
 
I have reviewed your account billing again and have found that you paid your bill of $51.93 for service dates 6/1/14-6/30/14 in full. The service at your previous address was disconnected on 6/13/14. I have therefore issued an adjustment for $31.21 for dates 6/13-6/30.
 
You will receive a refund check for this amount within 30 days.
 
Again, on behalf of Cincinnati Bell I apologize for the inconvenience this has caused you.
 
Cincinnati Bell considers this complaint closed.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

January 26, 2016
[redacted]      
[redacted]          
[redacted] 
RE: ###-###-####, [redacted]
Dear [redacted],
This letter is in response to the complaint that...

you filed with
the Revdex.com regarding the calls from solicitors. 
Cincinnati does not sell your information to solicitors of any
type and our website has our privacy policy if you would like to read it www.cincinnatibell.com. 
The billing issue is being handled by another representative in my
office and she is in the process of getting those issues resolved.
We do not sell trade or rent your personally
identifiable information to outside companies or marketing firms, except for
the following circumstances. We may share this information within the family of
Cincinnati Bell-affiliated companies to improve our services to you. We may
also share personally identifiable customer information with our agents and
trusted business partners when required for the specific and limited purposes
of providing products or services to you that you have authorized, such as to our
shipper in order to fulfill an on-line order, as well as to evaluate and
improve the quality of our services.
It is never Cincinnati Bell’s intention to upset or frustrate our
customers.  On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter.
Melissa 
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

I'm still being over charged and I would like the records you said someone else paid my bill. also I'm having to unplug my modem every day as it doesn't work correctly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]