Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint ID [redacted] for [redacted] has been addressed several times. I have broken down all charges for clarification. I have also adjusted a late fee as a courtesy. The balance due is a carry-over balance. All charges are valid and no further credits are due.This customer continues to rebuttal. Cincinnati Bell considers this complaint closed.Thank you,Megan  Executive Care RepresentativeCincinnati Bell's Executive Office

December 20, 2016
[redacted]
RE: ###-###-####, [redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
Cincinnati Bell’s internet service has two price components; a monthly service fee and a modem fee. The modem fee is listed...

on Cincinnati Bell’s website and was included on the receipt emailed to [email protected].
The Terms and Conditions for Cincinnati Bell’s internet service contain a list of the Cincinnati Bell provided hardware and software that a Customer’s network must include in order to receive Cincinnati Bell’s internet service. The modem that is provided by Cincinnati Bell is the only hardware fully tested for our network and the only equipment fully supported by Cincinnati Bell. If the modem stops working, Cincinnati Bell will replace it at no additional cost. Plus, Cincinnati Bell offers 24x7 technical support for all Cincinnati Bell provided equipment. Many of the retail modems available in the market are not compatible with Cincinnati Bell’s internet and video service, and, if connected, will significantly degrade your experience or even render the service inoperable.
However, if you choose to use a non-CBT provided modem, you can return the modem that Cincinnati Bell has provided to any Cincinnati Bell retail store; a representative from the store will issue one receipt for returning the equipment and another receipt for the placing of an order to remove the $7.99 modem fee from your account.
It is important for you to understand that should you decide to use a non-CBT provided modem, Cincinnati Bell will not be able to provide helpdesk or remote troubleshooting of that device, and will not be able to guarantee that the device will work with our service. Also, there may be additional charges for technical support associated with a non-CBT provided modem.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Wow - in that response it says that Cincinnati Bell does not guarantee the speed of the internet.  That means they could provide me with any speed without regard to the level that I am paying for.  That would be nice to know before purchasing.  I will be changing providers once I work out the details with another provider.  I believe that they are in error, because if there is no minimum guaranteed speed, why would you ever sign up with that provider. I am sure many would like to read that response prior to signing up with Cincinnati Ball.
Regards,
[redacted]

February 4, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com Complaint.
I have reviewed your account regarding the remaining
balance being disputed in this complaint....

It appears your entire balance was
not due to Cincinnati Bell Wireless charges. You also had an unpaid Zoomtown
internet service balance. Our notes did not indicate you owe $800, per your
complaint.
Our records show that you have recently been in contact
with our Collections department on February 1, 2016. Your total balance due was
$543.41. We agreed to waive your Early Termination Fee of $265, putting your
balance at $278.41. On this call our records indicate that you agreed to pay
the remaining balance of $278.41 for your usage, once the Early Termination Fee
was removed. We have processed the credit of $265. As of February 4, 2016 we
have not yet received your payment of $278.41 for the remaining balance.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done
so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Just for the record I thought I did respond to your settlement. I responded to your email, but I guess it wasn't monitored. On Nov. 20, I emailed:Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me. It does bother me that they refuse to admit that they DID mislead me. They indicate that IF they mislead me. I was going to contact the Public Utilities Commission of Ohio, because some homes do have both copper and Fioptics, but I decided not to. They should have said we apology that our employees mislead you and you should have been notified when we cancelled the installation order.Regards,[redacted] I wanted Cincinnati Bell to admit that they DID mislead me and at the very least they should have contacted me before the installation date if they cancelled the work order. Two supervisors had approved the installation of a separate FiOptics. To paraphrase President Truman,"This is a [redacted] of a way to run a railroad."

Revdex.com:
II have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. have been told move than 6 times by various members of the Cincinnati Bell staff that this account has been found, reopened and that a check was not only in the mail but had been sent!  ( by representatives named Jon on Jan 15, [redacted] on March 25 and Sen on April 15th).I am now being told by [redacted] that I have to wait another 45 business days...that would mean the earliest I would get my money back would be around June 19, 2015 (give or take the holidays off)!!  This is not acceptable and is not good customer service. It has taken over 90 days to get someone in the [redacted] to respond, and now it will be six (6) months before my money is returned?????This is not good customer service. I am indeed confused and frustrated as a former customer!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11686154, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We do not offer any contracts for a residential service. We do offer promotional rates and the way they work is that the first year is at a promotional rate and then the 2nd year the price increases slightly. After the 2 years are up the pricing goes to regular rates. Per our records you talked...

to a representative on 1/5/2018 5:31:28 PM and he was able to get your rate at $113.34 a month. The rep also applied credits to your account in the amount of $98.00. Cincinnati Bell considers this complaint resolved and closed.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Melissa
Executive Care
Cincinnati Bell Telephone

Cincinnati Bell is following our process and if you are wanting to get this issues resolved you are going to have to follow process and do what needs to be done to get the issue resolved with [redacted]. This is out of the hands of CBT it has been referred to [redacted] Services.
Cincinnati Bell considers this complaint closed.

August 15, 2016
[redacted]
RE: Order for New Service ([redacted])
Cincinnati Bell is responding to your Revdex.com rebuttal.
As we discussed over the phone last week there is no record of the order for new internet service being due on 8/1/15. Since this order was created its scheduled due date for install has been today 8/15/16.
I have documented your complaint for review and as we discussed applied a promotion for 1 free month of internet service for your inconvenience. This promotion covers the internet charge of $49.99. The $7.99 modem fee is not covered under this promotion.
Your installation is still scheduled for today 8/15/16, and your installer will arrive any time between noon- 4 p.m. If you have any questions or concerns regarding your order you can reach out to me at ###-###-####.
Once again on behalf of Cincinnati Bell I apologize for any confusion or frustration this matter may have caused.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response to my complaint ID  [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The company has not resolved the dispute. As of today, October 3, 2016, I have not received the [redacted] form they said they were sending me. I don't want to say I'm satisfied until they follow through. Also, I want to see the form and what in addition is required. Again, I certified that all the information I sent in with the initial application was true and provided verification of all that information. Do I have to reapply again and provided verification again of the same information that has not changed?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 29, 2016
[redacted]
[redacted]
[redacted]        
RE: [redacted]
Dear [redacted].
This letter is in response to the complaint that you filed with
the Revdex.com regarding your...

customer service experience.
Per our records the internet upgrade was completed on 1-28-16 and
the service is working.
I know that you had trouble understanding the representative due
to a language barrier and the connection on the line.  It was a corporate decision to outsource our
call center.  All of our representatives
have been trained and given the tools needed to resolve the customer’s issue.
The representatives that you spoke to that did not update the
system with the new CBR# and the two representatives that made commitments to
call you back will be pulled offline and receive additional training and
coaching and development.  We train our
representative to always call the customer back.  The customer is our number one priority.
I have asked to have a representative call you to go over the
pricing and issue the credit for the one month free.  I will be following up on the account to make
sure that this is taken care of.
It is never Cincinnati Bell’s intention to upset or frustrate our
customers.  On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

[redacted]
[redacted]
[redacted]
[redacted]
 
RE:
[redacted]
 
Cincinnati
Bell is responding to the rebuttal that you filed regarding a lower price on
service.
 
Per our
Regulatory guidelines we are not permitted to rate the additional line free on
an account.  In order to meet the price
that was quoted which did not include the additional line that is what would
have to be done.
 
The most I
can do is offer you an additional 5.00 off the internet and that would make
your bill $104.00 plus taxes and surcharge. 
You currently pay $109.00 + taxes and surcharge. 
 
It is never
Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
 
Cincinnati
Bell considers this complaint resolved and will be closing the complaint.
 
 
 
[redacted]
Executive
Care Representative
Cincinnati Bell Telephone

The contract pricing for service is $129.97. This price doesn’t include taxes and surcharges. I have attached the contract for viewing. A credit request for $129.97 (1 month) has been submitted.
Your first month bill was for a month and 21 days of service. It is based on when service was...

established and the billing cycle. The first bill covers the period of 9/29 – 11/19. The bill prints on the 20th of each month so the first bill was 10/20. We bill a month in advance for our service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They came out finally to repair the issue. I am happy with the outcome and will continue to use Cincinnati Bell as my internet provider.
Regards,
[redacted]

December 22, 2014
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
Per our records we received your correspondence and a response was sent out on 12/19/14.  We have adjusted the $46.36 charge from your account. The balance is now $0.00.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I simply gave up. Not one person was able to assist me. I repaired the damage to the neighbors property. In addition I later found our fence had been damaged,. After numerous request, threats and deadlines I removed the equipment from my property myself and properly disposed of it. At no time were they able/willing to help. Totally worthless customer service experience.  Even those who pretended to help could get nothing done.
Regards,
[redacted]