Star Office Supply

The refund check has been mailed here is the information regarding the check:
[redacted] File Date:06272017 Check Date:06282017 Check Number:[redacted] Transaction Code: ** Description: REFUND REQUEST-CLOSED ACCT Payee Name: [redacted] Payee Address:[redacted] Refund Amount: $49.37
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.

July 6, 2016
[redacted]
RE: [redacted],
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the increase in your bill.
Cincinnati Bell’s promotions are only good for a...

12 month period. This practice is Industry standard. Customers will see an increase in their billing once the promotions expire. A notification is added to your bill advising you when the promotions would be expiring.
I see that you called and spoke to a representative through the Cincinnati Bell chat line and changed your account to an Internet only account for $49.99 a month. A promotion was added on the modem monthly fee rating it zero for 12 months. After 12 months, the monthly fee will be $7.99.
It is never Cincinnati Bell’s intention to upset or mislead our customers in any way. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Please feel free to contact us if you have any additional questions concerning your Cincinnati Bell account.
Sincerely,
Sue
Executive Care Agent
Cincinnati Bell Telephone

Please provide the Cincinnati Bell account number for assistance.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

May 3, 2016
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
I have reviewed your account and notes. Your original port request was sent from your new provider on 12/16/15 with...

a requested due date of 12/23/15. Notification to cancel this request was not received until 12/24/15. If the new provider would have sent a request before the due date on the original port order your services would not have went down with Cincinnati Bell.
Per our records your services with Cincinnati Bell were restored on 12/24/15. A new port request was then received on 12/31/15 with a requested due date of 1/6/16. Your Cincinnati Bell services were cancelled on 1/6/16.
Your equipment was returned on 1/11/16 and on the same date you were given a courtesy adjustment of $32.29.
Your final bill printed on 2/2/16 and the billing was prorated back to cancellation date 1/6/16. Per our records this amount was not settled until 4/4/16.
I have verified with the Collections Supervisor Receivables Performance Management has been notified your bill has been paid in full. Per the notes on your account you spoke with a Collections representative on 5/2/16 who also verified your account has been paid in full and it can take up to 30 days for the collection agency to update their files.
Your final bill under account # ###-###-####,[redacted] has been settled. The account is closed and no further balance is owed.
The porting issues you experienced were not due to Cincinnati Bell error therefore no further adjustments or refunds are applicable.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Per our phone conversation this Revdex.com complaint is resolved.
Thanks,
Melissa

The property damage claims was referred to [redacted] Services. Cincinnati Bell considers this complaint closed and resolved. If you have any further questions on this please feel free to call [redacted] Services.
[redacted] Administrative Assistant
[redacted] ###-###-####

I have addressed this complaint several times with this customer. I have assured the customer that there is no remaining balance on the account. This has been rebutalled three times. Please close this escalation, as Cincinnati Bell considers this complaint resolved per our response.Thank you,MeganExecutive Care RepresentativeCincinnati Bell's Executive Office

The charges for the service is valid. The Early Termination Fees were waived when the service was canceled because it had just renewed a few weeks prior.

[redacted]
Revdex.com #[redacted]
Account #[redacted]
Dear [redacted],
We have received and reviewed your additional concerns with your Cincinnati Bell account #[redacted].  Our technical support department has reached out to contact you on 11/05/14 and all issues are showing that they have been resolved.   All adjustments have been given and you are receiving a promotional rate on your internet.  Cincinnati Bell has outsourced our Technical Support department; however they are all capable of assisting you with your issues.  If wanting to speak to an American tech support agent, Cincinnati Bell does have[redacted] (premium tech support) agents which are local tech support reps, that service would be $[redacted]a month.  If interested please [redacted].  Cincinnati Bell will not be able to give any additional discounts on your internet.  Please see our terms and conditions, where advised speeds are up to.  If not satisfied with your product, you are not in a contract, and Cincinnati Bell would hate to lose your business; however we understand you may want to consider your options.
Cincinnati Bell considers this issue closed.
Thank you,
[redacted]
Executive Care Agent
Cincinnati Bell

There is no new information. Both accounts in question here are for the same customer at the same address. The account that was cancelled in 2012 still has an outstanding balance and this is the account [redacted] has been trying to collect on. Cincinnati Bell’s position stands. Thanks, [redacted] Executive Care RepresentativeCincinnati Bell's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I had the amount deducted from bank account for 1 month. When I received a message that the payment did not go through, I contacted Cincinnati Bell. I was informed that they did not know the reason for this and would call me back the next day. When I did not here from them after 1 week, I called again. They checked their records, saw and apoplogized for neglecting my return call, and still did not know problem with receiving funds from my bank. Please have "Tina" from Cinti Bell refer to these phone calls
At That time, I discontinued bank payment, paid what Cinti Bell said I owed, and asked to be sent paper statements. On Dec. 14th I received an email from Cinti. Bell that they had again tried to bill me, electronically, and had check returned. I can assure you (and back up with statements) our bank balance is more than adequate to handle the amount of $135, however, I do not understand why being billed again, to bank account, when this was just paid with credit card. Please have Tina reference these notes on my account before she responds again.
. Also, please have her explain why I haven't received responses from my sales agent, Drew Anderson, who assured me he would help with any issues I encountered.
I have numerous notes and emails to back all of this up, please let me know what is needed.Thank you for your assistance in resolving this matter.
[redacted]

February 18, 2015
 
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your rebuttal. The modem fee is a bill increase that all customers have incurred. Your feedback has been documented and is reviewed by our Executives weekly. Cincinnati Bell considers this complaint closed since there is no new information.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
You are going to fix it someday later is not an adequate way to address my problem.  In addition, you sent me an email the following day stating I still owe the bill I had just paid the day before.  I'm sorry, but are you not a telecommunications company?  Can you not communicate with your own payment department before sending out a repeat bill reminder?  Also, I am filing another Revdex.com complaint now because you charged me a $9 late fee on an $11 balance.   In addition, my wifi goes in and out all the time and your service is unreliable. 
Regards,   [redacted]

Revdex.com:
This entire exercise has turned out to be as pointless as I expected. No response I give is going to satisfy CB and clearly no response they've given me is proving to be satisfactory.We have had CB for years. Our service deteriorated continuously over the past year and accelerated in deterioration over the past several months. We tried on numerous occasions to rectify the issue, but were continuously made to believe it was our fault and our equipment.The 'upgrade' to fioptics came with zero commitment on schedule of implementation, all the while we were facing a 'high-speed' service that was more dial-up than it was high-speed, that is when it worked consistently.Then were the gratuitous discounts, which were more insulting than compromising - and certainly not requested... In fact, what we did was say, '...keep your discounts and give us what we're paying-for'.Then there were trips to CB store for modem upgrades (thinking that was the issue), which didn't work because we ultimately figured out, on our own, the 'new' modem was not pass-thru capable.....another wasted dual round-trip to the CB store.Now we have stable service from the competitor that is several times faster than the fastest speed we ever got from CB - and stable - and at the same price-point as CB - and with other entertainment features built-in. I did, in fact, document the speed difference at speedtest.net.At this point, I'm focused on unscrewing the mess with the collections group, who still to this day don't even show the correct amount, let alone the fact the bill was paid in-full two weeks before we got the first call from the group.Yet to this day, CB's overseas call center, staffed with a group of people who speak broken english at-best, maintain to 'ignore [redacted]'s calls and letters'.... this is very bad guidance.Right now, I'm just glad I'm one day closer to being rid of this entire mess.No need to respond.
Regards,
[redacted]

Due to the increase demand in the Call Before You Dig service, Cincinnati Bell did find it necessary to implement a monthly surcharge of $0.36 to offset the costs involved in service This surcharge will cover anytime Cincinnati Bell has to go out and locate a line."
Cincinnati Bell is committed...

to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward. Cincinnati Bell considers this complaint resolved and closed.
Thanks,
Executive Care
Cincinnati Bell Telephone

We are sorry to hear about your house fire from April. Per our records you called in on 4-21-17 and spoke to an agent regarding vacation rate service. The process for vacation rate service is as follows: Associated Promotions must be removed 1st so you would lose the price for life discount. Any...

time there are changes made to the account the price for life is removed. Since we offered you vacation service on 4-21-17 and at that time you were not ready to proceed and we did not hear back from you till 7-12-17 we are not able to credit the account. I will waive the fees for the modem and power cord as a courtesy so that you do not get charged $120.00. The normal process that is in place is for you to claim the modem and power cord on the insurance claim. There is an order in the system to put you on vacation rate effective 8-7-17 order#[redacted].
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
This contract is more than 4 years old and the terms were 24 months.  This contract is not valid and the fees are not valid. 
Regards,
[redacted]

[redacted]
Revdex.com #[redacted]
Account ####-###-####,[redacted]
 
Dear [redacted] and [redacted],
 
Cincinnati Bell has tried to reach out to you multiply times, please supply a good can be reach number or contact Cincinnati Bell’s porting department due to leaving call back information in order to assist you.  Per our porting department: Tried to contact customer however received voicemail several times. Left message, advised to contact Cincinnati Bell to give date of availability for the installation.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell