Steele Printing

How has this issue been resolved? I have not been contacted and no solutions or options have been given regarding my complaintThis complaint should remain open until some type of resolution has been made, as of today 8/23/I have not heard from anyone at K-designersI don't feel it is fair to resolve and close a complaint when they haven't even contacted me

We sent this letter to the email address providedWe are also sending this letter in the mail to the customer in tomorrows mailOnce we come to a resolution we will notify the Revdex.com

We initially entered into a contract with this customer on 3/When the customer called and emailed trying to cancel, it was over the weekend and there was no one in the office to respond to her at the timeMonday 3/27/we spoke with them and let them know that we would cancel the contract as they requestedThey then called back to confirm that the job was cancelled, and we did re-confirm that we did in fact cancel the contractThere is no money owed to K-Designers or [redacted]

I am rejecting this response because:We fully expect K Design to come on the 25th, but we also expect them to do ALL the work needed to repair our homeThe contract we have states wrapping all the fascia, not partially covering itThere is no and never was any mention of our needing to pay extra for gutter removal to make that happenWe want a finished home as we contracted for!

I am rejecting this response because: As of 10,03, they haven't done anythingExcept put us offNot one thing has been done to fix the problem

Revdex.com:
I have reviewed the response made by the business in reference to my concernAlthough they were suppose to be here between 10a-12p turned out to be 3p or later

Our customer service rep *** *** was out of the office on MondayShe was returning calls yesterday and todayShe spoke with this customer this morning, and has already set up a service for us to go to this cusotmers home later this weekI will inform the Revdex.com once we have come to a
resolution

Thank you for your early response to my problemK-Designers returned my $by placing the money into my Bank acctOct2015- I didn't know this until it showed up on my bank statement, which I received Nov7, 2015-Thanks again for your help

We spoke with Mr*** today, we offered him 50% off of the job, meaning we will come install the window for what they have already paidSo we will not be collecting any more money for this projectMr*** has agreed to this, we will inform the Revdex.com once the window has been installed and they
are 100% satisfied

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The installer (***) was
EXCELLENT Worked quickly and professionally The original Complaint was resolved to our satisfaction.However, while looking at another window, he noticed that the window was damaged and the installation was not correct He took pictures and is recommending that the entire window be replaced

I have attached the following documents for you reviewI have been in contact with *** from the Hero Program (*** *** (the Financial Institution) who is
paying themHe is trying to get them to complete the contract as wellThank you for your help with matterThis is my familyMy parents purchased it in We own it out rightMy mother who is 93 she gifted to me in I am slowly but surely upgrading my homeI take this extremely personal that they K Designers does not want to honor their contract

I am rejecting this response because: Your claiming to be a charity makes no sense with regard to the call that I received. I was offered home improvement services in what seemed like a commercial business manner, and thus the call should have been prohibited under the Do Not Call registry rules

K-Designers has done everything we can doWe suggest the customer call the manufacturer to come look at the tubWe are willing to offer a $refund as a gesture of goodwill for customer satisfactionWe spoke with the manufacturer and they said this cannot be the cause of the purger or anything related to itIf the customer agrees to the $refund we will process the paperwork and get it sent to them

We are still working on coming up with a solution for this projectWe have been in contact with the customer via email, but they are both deployed, so it has been a little difficult comming to a quicker conclusionWe are working on getting their seat extended, and pricing it outWe would like to
get the information for the company who will instal the bookshelves as it will be best to coordinate with them on the seat extension

We sent this email to *** ***
Hi ***,I will be happy to send someone out to as what is needed, and will give you the best possible price for anything that is not covered under warrantyHowever there is a $fee to inspect but I will reduce it to $for you at this timeIf we do make repairs for you at the reduced price we will credit the $toward that costIt will be up to you to decide as we will may be able to do the repairs for less than our original quote of over $However, please understand that watering planters and growing plants over a period of 11+ years will affect our warranty for the work done as there can be shifting, moving and swelling that has nothing to do with the origial product or workmanship standing upWe will do everything we can to help you resolve this so please let me know what you decideWe will wait to hear from you*** ***President/CEOK-Designers***

My name is *** *** and my complaint # is ***I have been contacted by KDesigners and have worked out a resolution that I agree withI would like to withdraw my complaint.This was resolved on September, 22, 2015Thank you for your assistance.*** ***

I received your message today with the reply from K DesignersYes, they have been to my home several times but they have never gotten the problem solvedThey have gotten it better that day but the tub was supposed to come with a purger and it did notWhen they came out and put it on they hooked it up wrong - The water jets and the whirlpool gets backwardsI had to go to the basement and shut off the circuit in the electrical box because it would not shut offIt was after they put the purger on and put it on wrong that the trouble startedThe contract says it is to be installed to my satisfaction and I am definitely not satisfied. I do not object to them having a qualified plumber as they told me, come out and be sure it is hooked up right but feel it should be there expense not mineThey told me they had qualified plumber and electrician to install the tub and unless this people did it the warranty would be no goodTherefore I maintain they should do it not meBut again I have no objections to them hiring a plumber to get a third opinionThey also maintain I have had a r*** on an animal in the tub who has left furThat is the cause of the troubleThere has been no one but my husband and myself that tub and we have not left *** in the tubThere have been no animals at all in thereSince the trouble did not start until they put the purger on the tub and hooked it up wrong I feel this has something to do with the problem

We have left messages for this customer since yesterdayWe will continue to try to reach him and inform you of the resolution we come to

I have an update for you on this fileWe went to Ms***'s house and fixed her doorMy production manager said that they filed the strike down, that it was too tightMs*** is now satisfied, and there is no new door needed. Please let me know if you have any additional questions. Thanks,*** ***EXECUTIVE ASSISTANTK-DESIGNERS*** *** ***

Hi, I talked with you on the phone two days ago. I attempted to email that day. It did not get to you and I got the auto return message yesterday. I am sorry. Sense I talked to you there has been movement on my complaint. K designs has agreed to pay the repair costs as far as the gutter part goes. They are supposed to start work today. I have a partial punch list of planned repairs. IF they follow up with a complete punch list and actually do the full repair, I will be satisfied. If that happens, I would then drop my complaint with you but I would still like a record of this year long debacle to be on their record. How do I do that? Please respond so I know that this went through this time. Thank you