Steele Printing

We have ordered the replacement materials, and should arrive in 3-5 weeks, we will provide an update once they are received and installation is scheduled.

Revdex.com:
I have reviewed the response made by the business in reference to my concern.  They have not completed the work at this time, but after they do I will evaluate the work and review the complaint.

We are reaching out to the customer right away to come up with a resolution. Once we have come up with one, we will let you know as soon as possible.

We took care of Ms. [redacted] yesterday. We replaced the hardware, and did several tests on the lock mechanism, and everything is working fine.

I am rejecting this response because:We fully expect K Design to come on the 25th, but we also expect them to do ALL the work needed to repair our home. The contract we...

have states wrapping all the fascia, not partially covering it. There is no and never was any mention of our needing to pay extra for gutter removal to make that happen. We want a finished home as we contracted for!

We are scheduled to go out there tomorrow between 10am and 12pm. We will inform you once we have taken care of this customer.

The full refund was returned to [redacted] in early May. At this time our manager thought Mr. [redacted] was satisfied to cancel the agreement. They have not contacted us since receiving the full refund. We are now attempting to contact Mr. [redacted] to inform him that we will order the materials and complete...

our contract with him as originally agreed. The job will be completed in about 3 weeks. We will respond to the Revdex.com when completed to Mr. [redacted]'s satisfaction.

We spoke with this customers, they need 4 door wraps and hardware for the garage door, which we will have completed by next week.

This customer said that her uncle would need to approve the contract, which he did not. She said she could no longer do the work, so we cancelled the contract out. We have not done any work, but will contact the customer to write a new contract if she is interested, and if her uncle who helps her...

make decisions will also sign the contract.

We are going to contact this customer and try to come up with a resolution as soon as possible. We will inform you the outcome

We have it scheduled to fix all of the issues on Monday 1/22/18

I received your letter dated Oct 11 on the 19th. Due to illness I was unable to get to town to fax a reply and parcel post will not get it to you from here in 7 calendar days.Today I get your letter dated Oct 19.I am not willing to settle this complaint for $500.00. We are having some testing done on our own and I am going to contact my attorney for advice before settling for this small of an amount. [redacted]

We have returned to Ms. [redacted] home numerous times to resolve this issue. We have gone so far as to remove the window completely and show her that the water is coming in above the window at the top of the wall and running behind the stucco exterior and plaster interior down  to the top of the window. This  was on or  about 11/08/2017, The workers were accompanied by our Branch Manager, [redacted], at that time Ms. [redacted] said she understood that it was not the window leaking but the wall above it.            The pictures that I am sending you clearly show the extent that the homeowner has gone to, to stop the leak. Picture #1 shows the window before we replaced it. You can see the tar at the top of the wall and at the top of the window in an attempt at sealing the exterior. We returned yesterday 2/21/2018 to obtain more pictures and now as you can see in picture #2 the entire top of the wall is coated with tar. The biggest problem is that as you can see in picture #3 these are wooden gutters that the stucco runs up to the bottom of and the water is leaking behind the stucco. The only way to properly fix this is to cut the wooden gutters out and install new gutters and re-stucco the damaged areas.

We made an appointment with this customer to as the door for tomorrow. Her cruise certificate was mailed to her back in 2015, but we are sending the service technichian with a copy of her certificate tomorrow. Our last contact with Ms. Roe was in 2015, at that time we serviced her door, but...

have heard nothing about her door until recently. We will advise the status of the service once it is completed.