Steele Printing

We made an appointment with this customer to as the door for tomorrowHer cruise certificate was mailed to her back in 2015, but we are sending the service technichian with a copy of her certificate tomorrowOur last contact with MsRoe was in 2015, at that time we serviced her door, but have heard nothing about her door until recentlyWe will advise the status of the service once it is completed

We credited the customers credit card for the $paperwork processing fee

This email was sent to *** ***
Dear *** we apologize for any inconvenience our marketing program may have caused you, and , I have placed your phone number on our internal “Do Not Call” list as of
10/29/2015 K-Designers is a registered third party solicitor for *** *** *** *** ***. We are also registered with the state’s attorney general as a charitable solicitor giving us the ability to call on behalf and in partnership with a CharityHowever we do not wish to call people who are not interested in the opportunities we have to offerAnd we again apologize for any inconvenience you feel you may have experienced *** *** *** *** *** is a charity that helps children in third world countries with education and basic needs and gives youth here in America leadership opportunity’s and training, We believe by partnering with this wonderful organization we can do some good. We apologize again for any inconvenience. Once we have removed your phone number from our list you should not receive any more communication from K-Designers in the future, However if you do please do not hesitate to call me so I may review the situation and resolve it immediatelySincerely *** *** *** *** ***K-Designers Home Improvement Leader ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I will notify you when the work has been completed on the window or if it has not been completed by the end of this week as they have indicated

We have resolved all issues this customer has with the installation

We had a new employee make a mistake, in loading our predictive dialerShe was trained, but didnt fully understand her trainingAs soon as we became aware of the problem we fixed it right awayThis customer is on our Do Not Call List, and this will not happen again

We have an inspection fee of $to go to the home and make the inspection*** *** did not want to pay any inspection feeThis job is years oldWe asked for
pictures to be sent and when we received the pictures they clearly showed that the siding had been damaged which is not covered in the warranty. We will make every attempt to help this customer and if she is reasonable then we will do all we can to resolve her situationWe will give her a bery low offer to make the repairs caused by something else that must have been banged in the siding materials.We hope to have this resolved by November 20th and will respond on or before November 20th.Please see attachment for the picture of the damaged siding

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory if they install correct windows in timely mannerAround the th Feb

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I feel my door hardware should be replaced due to ongoing issues with the locking mechanismI don't feel K-Designers keeps their word and don't think you should wait business days for service when you can't lock your door securelyI just want other customers to be aware that they don't stand behind their products and don't care that their customers aren't satisfied with the products that you pay more for because you think your dealing with a well reputable company when your actually not

We sent this email to the address provided.Dear ** *** We apologize for any inconvenience our marketing program may have caused you, and have placed your phone Number on our internal “Do Not Call” listI do apologize for the agent and their inability to follow our Do Not Call
PoliciesThe agent in question should have verified your name and phone number and confirmed with you that you were being placed on the internal do not call database per our written policy. We do not wish to call people who are not interested in the opportunities we have to offerAnd we again apologize for any inconvenience you may have experienced We have checked our records and the agents responsible have been disciplined according to our disciplinary policies, and now that we have removed your phone number from our list you should not receive any more communication from K-Designers unless you request that we call you. If However you do receive some unsolicited contact please do not hesitate to call me so I may review the situation and resolve it immediately Thank you for bringing this to our attention so we can correct the problem with this individual representative and insure that this will not happen in the future

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
[redacted], k design had to cancel due to snow. I will contact them, with the assurances I will not have same...

problems getting a response and things done, as soon as weather permits.Thank you for your great assistance,

Mr and Mrs. [redacted] selected a lighter obscure glass when they purchased the door. Now that the door has been installed they would like the obscure glass to be thicker than the one they chose at the time of purchase. We installed exactly what they chose at the time of purchase so we requested them to...

pay a small fee for changing the glass to a darker, thicker obscurity. The new glass is on order and we should receive it within 10-15 days. We will notify the Revdex.com as soon as the new glass is installed and we have this resolved with Mr. and Mrs. [redacted]

THIS COMPLAINT WAS RESOLVED WITH THE CUSTOMER.

The phone number was most definitely put on the do not call list, and we have not called this customer since November. At this point we do not know what else to do. We have appologized for the inconvienence and removed her number from our list. There is nothing else we can do for Ms [redacted]. We sincerely appologize for the inconvienence, and we will never call her again as promised.

We sent this letter to the email address provided. We are also sending this letter in the mail to the customer in tomorrows mail. Once we come to a resolution we will notify the Revdex.com.

We reversed the financing charges, and once that hits the account the customer will need to...

cancel the account and we can reapply in the manner that they want. We also reduced the contract price to nearly half and added additional work that was not in the original contract. The additional work should be completed by the end of next week, as well as the financing changes should be cleared up by then. Once we have a final resolution we will inform the Revdex.com.

I am rejecting this response because:I only have one phone number but most definitely have received calls after the incident. This is just another example of how nothing is documented correctly and this company is not well run!

We initially entered into a contract with this customer on 3/24. When the customer called and emailed trying to cancel, it was over the weekend and there was no one in the office to respond to her at the time. Monday 3/27/17 we spoke with them and let them know that we would cancel the contract as...

they requested. They then called back to confirm that the job was cancelled, and we did re-confirm that we did in fact cancel the contract. There is no money owed to K-Designers or [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and so far I am happy that this issue is moving along.  I will not close this complaint until all damages to the vinyl are replaced as it has taken way too long for this to be done.  I do appreciate the call yesterday from [redacted].