SteelSeries

They just don’t care about there product. They give you a run around if it is defective. Buyer Beware!!! What they do is keep giving a ticket number for a manufacturing warranty and if it’s not followed to there instructions which by the way are not on there website. It’s game of back and forth through email and then they stop answering you. Someone really needs to stop this business and get them in court. There products are expensive and you should get the same customer service when the product is defective. We need to get a civil suit together. They do not honor manufacturing warranty. There is no replacement. You basically buying off a street corner and there is no one to talk to no phone number just email and again which they do not answer.

They just don’t care about there product. They give you a run around if it is defective. Buyer Beware!!! What they do is keep giving a ticket number for a manufacturing warranty and if it’s not followed to there instructions which by the way are not on there website. It’s game of back and forth through email and then they stop answering you. Someone really needs to stop this business and get them in court. There products are expensive and you should get the same customer service when the product is defective. We need to get a civil suit together. They do not honor manufacturing warranty. There is no replacement. You basically buying off a street corner and there is no one to talk to no phone number just email and again which they do not answer.

They just don’t care about there product. They give you a run around if it is defective. Buyer Beware!!! What they do is keep giving a ticket number for a manufacturing warranty and if it’s not followed to there instructions which by the way are not on there website. It’s game of back and forth through email and then they stop answering you. Someone really needs to stop this business and get them in court. There products are expensive and you should get the same customer service when the product is defective. We need to get a civil suit together. They do not honor manufacturing warranty. There is no replacement. You basically buying off a street corner and there is no one to talk to no phone number just email and again which they do not answer.

I purchased a Arctis 7 headset in September 2019 from Zebit.com. Around the end of December 2019 I noticed the volume wheel was becoming loose on my headset. On January 21, 2020 I opened support ticket # 713050 as instruction by customer service at SteelSeries for trouble shooting. I was advised to send video of the problem. They then wanted pictures and the serial number. Then stated they needed pictures without a headband on. Sent me a link to file a claim which had already been opened, and stated I needed to destroy my current headset and upload pictures for them to approve my claim. To be clear, I never initiated a claim, I simply asked if there was a way to fix or tighten the volume wheel. 2nd. why would I destroy my headset, potentially not be approved for a replacement and be stuck with nothing, or be waiting around for a replacement when I already destroyed my current one. its been over a week of back and forth with steel series customer service/support. I love the product, even referred friends for purchases, but I dont think this was handle correctly. I am not looking for any handouts I jjust wanted to bring this up to corporate. I also have a PS4 Slim, so I am currently saving to purchase a GameDAC so I am able to use the chatmix feature on my headset which is worthless at this point as well. Hopefully this procedure gets looked at for replacement claims in the future.

I purchased a Arctis 7 headset in September 2019 from Zebit.com. Around the end of December 2019 I noticed the volume wheel was becoming loose on my headset. On January 21, 2020 I opened support ticket # 713050 as instruction by customer service at SteelSeries for trouble shooting. I was advised to send video of the problem. They then wanted pictures and the serial number. Then stated they needed pictures without a headband on. Sent me a link to file a claim which had already been opened, and stated I needed to destroy my current headset and upload pictures for them to approve my claim. To be clear, I never initiated a claim, I simply asked if there was a way to fix or tighten the volume wheel. 2nd. why would I destroy my headset, potentially not be approved for a replacement and be stuck with nothing, or be waiting around for a replacement when I already destroyed my current one. its been over a week of back and forth with steel series customer service/support. I love the product, even referred friends for purchases, but I dont think this was handle correctly. I am not looking for any handouts I jjust wanted to bring this up to corporate. I also have a PS4 Slim, so I am currently saving to purchase a GameDAC so I am able to use the chatmix feature on my headset which is worthless at this point as well. Hopefully this procedure gets looked at for replacement claims in the future.

I purchased a Arctis 7 headset in September 2019 from Zebit.com. Around the end of December 2019 I noticed the volume wheel was becoming loose on my headset. On January 21, 2020 I opened support ticket # 713050 as instruction by customer service at SteelSeries for trouble shooting. I was advised to send video of the problem. They then wanted pictures and the serial number. Then stated they needed pictures without a headband on. Sent me a link to file a claim which had already been opened, and stated I needed to destroy my current headset and upload pictures for them to approve my claim. To be clear, I never initiated a claim, I simply asked if there was a way to fix or tighten the volume wheel. 2nd. why would I destroy my headset, potentially not be approved for a replacement and be stuck with nothing, or be waiting around for a replacement when I already destroyed my current one. its been over a week of back and forth with steel series customer service/support. I love the product, even referred friends for purchases, but I dont think this was handle correctly. I am not looking for any handouts I jjust wanted to bring this up to corporate. I also have a PS4 Slim, so I am currently saving to purchase a GameDAC so I am able to use the chatmix feature on my headset which is worthless at this point as well. Hopefully this procedure gets looked at for replacement claims in the future.

I purchased a Arctis 7 headset in September 2019 from Zebit.com. Around the end of December 2019 I noticed the volume wheel was becoming loose on my headset. On January 21, 2020 I opened support ticket # 713050 as instruction by customer service at SteelSeries for trouble shooting. I was advised to send video of the problem. They then wanted pictures and the serial number. Then stated they needed pictures without a headband on. Sent me a link to file a claim which had already been opened, and stated I needed to destroy my current headset and upload pictures for them to approve my claim. To be clear, I never initiated a claim, I simply asked if there was a way to fix or tighten the volume wheel. 2nd. why would I destroy my headset, potentially not be approved for a replacement and be stuck with nothing, or be waiting around for a replacement when I already destroyed my current one. its been over a week of back and forth with steel series customer service/support. I love the product, even referred friends for purchases, but I dont think this was handle correctly. I am not looking for any handouts I jjust wanted to bring this up to corporate. I also have a PS4 Slim, so I am currently saving to purchase a GameDAC so I am able to use the chatmix feature on my headset which is worthless at this point as well. Hopefully this procedure gets looked at for replacement claims in the future.

Would mark as No Star if possible. I bought a $199 headset and had issues with it stuttering they replaced it. New one same issue I switches up my wifi settings disabled 2.4Ghz re-enabled and disabled 5Ghz and still having issues. I read online wifi causes it and it gets a little better when one of the signals is turned off but does not fix it because also people around me have wifi. I submitted a ticket week goes by no response. I submit response then they respond with hit reset button. I already tried that and tell them that. Once again no response for almost a week. Last thing said: “I am still having this issue and getting no response to how to fix or if there is a fix and if nothing is going to be done to fix this issue then I would like a refund. Its been a week no response.” I will never do business with this company or promote their products. I work in retail and know how customers are when things do not work. But we do not stick it to them and ignore them when we do not have an answer. Well done Steelseries you went from my top to my lowest in less then 6 months.

Would mark as No Star if possible. I bought a $199 headset and had issues with it stuttering they replaced it. New one same issue I switches up my wifi settings disabled 2.4Ghz re-enabled and disabled 5Ghz and still having issues. I read online wifi causes it and it gets a little better when one of the signals is turned off but does not fix it because also people around me have wifi. I submitted a ticket week goes by no response. I submit response then they respond with hit reset button. I already tried that and tell them that. Once again no response for almost a week. Last thing said: “I am still having this issue and getting no response to how to fix or if there is a fix and if nothing is going to be done to fix this issue then I would like a refund. Its been a week no response.” I will never do business with this company or promote their products. I work in retail and know how customers are when things do not work. But we do not stick it to them and ignore them when we do not have an answer. Well done Steelseries you went from my top to my lowest in less then 6 months.

Would mark as No Star if possible. I bought a $199 headset and had issues with it stuttering they replaced it. New one same issue I switches up my wifi settings disabled 2.4Ghz re-enabled and disabled 5Ghz and still having issues. I read online wifi causes it and it gets a little better when one of the signals is turned off but does not fix it because also people around me have wifi. I submitted a ticket week goes by no response. I submit response then they respond with hit reset button. I already tried that and tell them that. Once again no response for almost a week. Last thing said: “I am still having this issue and getting no response to how to fix or if there is a fix and if nothing is going to be done to fix this issue then I would like a refund. Its been a week no response.” I will never do business with this company or promote their products. I work in retail and know how customers are when things do not work. But we do not stick it to them and ignore them when we do not have an answer. Well done Steelseries you went from my top to my lowest in less then 6 months.

Would mark as No Star if possible. I bought a $199 headset and had issues with it stuttering they replaced it. New one same issue I switches up my wifi settings disabled 2.4Ghz re-enabled and disabled 5Ghz and still having issues. I read online wifi causes it and it gets a little better when one of the signals is turned off but does not fix it because also people around me have wifi. I submitted a ticket week goes by no response. I submit response then they respond with hit reset button. I already tried that and tell them that. Once again no response for almost a week. Last thing said: “I am still having this issue and getting no response to how to fix or if there is a fix and if nothing is going to be done to fix this issue then I would like a refund. Its been a week no response.” I will never do business with this company or promote their products. I work in retail and know how customers are when things do not work. But we do not stick it to them and ignore them when we do not have an answer. Well done Steelseries you went from my top to my lowest in less then 6 months.

I've been unable to get a response back from the individual handling my ticket. I want to return my products due to the incompatibility with my setup. I had responded with the necessary information for my return (because the website didn't offer the option) and have yet to receive a response for the next step in the return process. I had talked to Clair *** on the web chat, but was just told to wait for a response which has ultimately brought me here. My ticket# is *** and I've been assigned to Kuma. It has been almost a week since I've submitted the information for my return, but have yet to receive a response. There is no phone number on your site I could follow up on either so I am all out of options. It has been a hassle to get any type of help on this situation which I feel shouldn't be the case for what I thought was a well regarded company.

I've been unable to get a response back from the individual handling my ticket. I want to return my products due to the incompatibility with my setup. I had responded with the necessary information for my return (because the website didn't offer the option) and have yet to receive a response for the next step in the return process. I had talked to Clair *** on the web chat, but was just told to wait for a response which has ultimately brought me here. My ticket# is *** and I've been assigned to Kuma. It has been almost a week since I've submitted the information for my return, but have yet to receive a response. There is no phone number on your site I could follow up on either so I am all out of options. It has been a hassle to get any type of help on this situation which I feel shouldn't be the case for what I thought was a well regarded company.

I've been unable to get a response back from the individual handling my ticket. I want to return my products due to the incompatibility with my setup. I had responded with the necessary information for my return (because the website didn't offer the option) and have yet to receive a response for the next step in the return process. I had talked to Clair *** on the web chat, but was just told to wait for a response which has ultimately brought me here. My ticket# is *** and I've been assigned to Kuma. It has been almost a week since I've submitted the information for my return, but have yet to receive a response. There is no phone number on your site I could follow up on either so I am all out of options. It has been a hassle to get any type of help on this situation which I feel shouldn't be the case for what I thought was a well regarded company.

I've been unable to get a response back from the individual handling my ticket. I want to return my products due to the incompatibility with my setup. I had responded with the necessary information for my return (because the website didn't offer the option) and have yet to receive a response for the next step in the return process. I had talked to Clair *** on the web chat, but was just told to wait for a response which has ultimately brought me here. My ticket# is *** and I've been assigned to Kuma. It has been almost a week since I've submitted the information for my return, but have yet to receive a response. There is no phone number on your site I could follow up on either so I am all out of options. It has been a hassle to get any type of help on this situation which I feel shouldn't be the case for what I thought was a well regarded company.

Once my RMA issue was reviewed and package was ready to send back to me, communication halted, I did not receive any communication on when I was to receive my package. Weeks went by until I finally received an email telling me that package was delivered 4 days earlier than when they finally communicated anything. I did not receive any package at the time, *** was involved and a claim was made, it was concluded that package was stolen due to no signature required on $350 valued item and sender not providing tracking number on time. At the moment steel series is just playing it off as my problem, a problem that could have been avoided if they had good communication with me and provided the information I needed to deter such issue.

Once my RMA issue was reviewed and package was ready to send back to me, communication halted, I did not receive any communication on when I was to receive my package. Weeks went by until I finally received an email telling me that package was delivered 4 days earlier than when they finally communicated anything. I did not receive any package at the time, *** was involved and a claim was made, it was concluded that package was stolen due to no signature required on $350 valued item and sender not providing tracking number on time. At the moment steel series is just playing it off as my problem, a problem that could have been avoided if they had good communication with me and provided the information I needed to deter such issue.

Once my RMA issue was reviewed and package was ready to send back to me, communication halted, I did not receive any communication on when I was to receive my package. Weeks went by until I finally received an email telling me that package was delivered 4 days earlier than when they finally communicated anything. I did not receive any package at the time, *** was involved and a claim was made, it was concluded that package was stolen due to no signature required on $350 valued item and sender not providing tracking number on time. At the moment steel series is just playing it off as my problem, a problem that could have been avoided if they had good communication with me and provided the information I needed to deter such issue.

Once my RMA issue was reviewed and package was ready to send back to me, communication halted, I did not receive any communication on when I was to receive my package. Weeks went by until I finally received an email telling me that package was delivered 4 days earlier than when they finally communicated anything. I did not receive any package at the time, *** was involved and a claim was made, it was concluded that package was stolen due to no signature required on $350 valued item and sender not providing tracking number on time. At the moment steel series is just playing it off as my problem, a problem that could have been avoided if they had good communication with me and provided the information I needed to deter such issue.

Received a defective *** pro wireless headset from steel series there is a rattle in the left ear piece. After contacting customer support ticket *** and being unhappy with the service/solution offered I requested to speak with a supervisor. After over 3 full business days I have still not been contacted by said supervisor so I can infer they do not care about my issue and will not try to resolve it. Their RMA process at the very least insulting and demeaning treating their customer as a common criminal this is simply unacceptable. This company has no phone support and refuses to respond to emails in a timely matter.