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I ordered an Arctis 5 from SteelSeries in January. They've replaced it 4 times due to it being defective. The last time I had to submit an RMA, they required I ship the item back. I asked if they covered shipping. They said no but could reimburse me through PayPal. I payed $20 ship the item back and after some time they issued me a coupon code for a new headset. I asked them to refund my shipping and also mentioned that maybe after 4 defective items, it was time for an upgrade. After issuing the coupon code, I guess they thought that was enough. They seem to be ignoring me now. Never received my shipping money back and never received even a simple "Sorry but we can't upgrade you". I'm pretty laid back but after 4 defective items and then being ignored completely, I'm starting to get pretty upset about the situation.
I ordered an Arctis 5 from SteelSeries in January. They've replaced it 4 times due to it being defective. The last time I had to submit an RMA, they required I ship the item back. I asked if they covered shipping. They said no but could reimburse me through PayPal. I payed $20 ship the item back and after some time they issued me a coupon code for a new headset. I asked them to refund my shipping and also mentioned that maybe after 4 defective items, it was time for an upgrade. After issuing the coupon code, I guess they thought that was enough. They seem to be ignoring me now. Never received my shipping money back and never received even a simple "Sorry but we can't upgrade you". I'm pretty laid back but after 4 defective items and then being ignored completely, I'm starting to get pretty upset about the situation.
I ordered an Arctis 5 from SteelSeries in January. They've replaced it 4 times due to it being defective. The last time I had to submit an RMA, they required I ship the item back. I asked if they covered shipping. They said no but could reimburse me through PayPal. I payed $20 ship the item back and after some time they issued me a coupon code for a new headset. I asked them to refund my shipping and also mentioned that maybe after 4 defective items, it was time for an upgrade. After issuing the coupon code, I guess they thought that was enough. They seem to be ignoring me now. Never received my shipping money back and never received even a simple "Sorry but we can't upgrade you". I'm pretty laid back but after 4 defective items and then being ignored completely, I'm starting to get pretty upset about the situation.
Purchased a headset directly from this company. Product arrived and worked well for 2-3 hours and then stooped working on one side. I contacted the company for a replacement or refund. I was told that I would not receive a refund unless I destroyed the product by cutting it up and destroying the item. I told SteelSeries I was not comfortable destroying the product until I was guaranteed I would be receiving a refund or replacement.
Mr. is well within his 30 Day return window and a return was accepted. While we refund the original shipping charge, the customer is responsible for any shipping charges when returning a product. More information on this can be found here:
https://support.steelseries.com/hc/en-us/articles/***-I-purchased-a-product-from-your-webstore-but-I-d-like-to-return-it-for-a-full-refund-What-do-I-do-
If there is an issue with a product and the customer wishes to file a warranty claim, we do require the customer to follow the instructions which include destroying the product.
https://support.steelseries.com/hc/en-us/articles/***-How-does-the-warranty-RMA-process-work-
However, if the customer does not wish to destroy the product, alternative options are available upon request - this was disclosed to Mr. during the warranty claim.
SteelSeries believe this response adequately addresses Mr. concern and considers this matter closed.
Requiring a customer to destroy a product before you will review their case is unacceptable.
There are plenty of complaints against this company that can easily be found with a quick google search, showing how customers have destroyed product and then their claim be denied.
There has been no guarantee that one my product has been destroyed that I will receive a refund. I am only being guaranteed my case would be "reviewed".
Not one has the company said that I will be 100% reimbursed upon destruction of my item.
Complaint: ***
I am rejecting this response because:
Sincerely,
Dalton
As mentioned previously, alternative options are offered for customers that do not wish to destroy their product. This is available upon request and is disclosed on the warranty instructions. Should the customer want these options provided, please reference to the ticket where the warranty claim is made and request that alternative options are provided.
SteelSeries believes this response adequately responds to the customers concern and considers this matter closed.
Purchased a headset directly from this company. Product arrived and worked well for 2-3 hours and then stooped working on one side. I contacted the company for a replacement or refund. I was told that I would not receive a refund unless I destroyed the product by cutting it up and destroying the item. I told SteelSeries I was not comfortable destroying the product until I was guaranteed I would be receiving a refund or replacement.
Mr. is well within his 30 Day return window and a return was accepted. While we refund the original shipping charge, the customer is responsible for any shipping charges when returning a product. More information on this can be found here:
https://support.steelseries.com/hc/en-us/articles/***-I-purchased-a-product-from-your-webstore-but-I-d-like-to-return-it-for-a-full-refund-What-do-I-do-
If there is an issue with a product and the customer wishes to file a warranty claim, we do require the customer to follow the instructions which include destroying the product.
https://support.steelseries.com/hc/en-us/articles/***-How-does-the-warranty-RMA-process-work-
However, if the customer does not wish to destroy the product, alternative options are available upon request - this was disclosed to Mr. during the warranty claim.
SteelSeries believe this response adequately addresses Mr. concern and considers this matter closed.
Requiring a customer to destroy a product before you will review their case is unacceptable.
There are plenty of complaints against this company that can easily be found with a quick google search, showing how customers have destroyed product and then their claim be denied.
There has been no guarantee that one my product has been destroyed that I will receive a refund. I am only being guaranteed my case would be "reviewed".
Not one has the company said that I will be 100% reimbursed upon destruction of my item.
Complaint: ***
I am rejecting this response because:
Sincerely,
Dalton
As mentioned previously, alternative options are offered for customers that do not wish to destroy their product. This is available upon request and is disclosed on the warranty instructions. Should the customer want these options provided, please reference to the ticket where the warranty claim is made and request that alternative options are provided.
SteelSeries believes this response adequately responds to the customers concern and considers this matter closed.
Purchased a headset directly from this company. Product arrived and worked well for 2-3 hours and then stooped working on one side. I contacted the company for a replacement or refund. I was told that I would not receive a refund unless I destroyed the product by cutting it up and destroying the item. I told SteelSeries I was not comfortable destroying the product until I was guaranteed I would be receiving a refund or replacement.
Mr. is well within his 30 Day return window and a return was accepted. While we refund the original shipping charge, the customer is responsible for any shipping charges when returning a product. More information on this can be found here:
https://support.steelseries.com/hc/en-us/articles/***-I-purchased-a-product-from-your-webstore-but-I-d-like-to-return-it-for-a-full-refund-What-do-I-do-
If there is an issue with a product and the customer wishes to file a warranty claim, we do require the customer to follow the instructions which include destroying the product.
https://support.steelseries.com/hc/en-us/articles/***-How-does-the-warranty-RMA-process-work-
However, if the customer does not wish to destroy the product, alternative options are available upon request - this was disclosed to Mr. during the warranty claim.
SteelSeries believe this response adequately addresses Mr. concern and considers this matter closed.
Requiring a customer to destroy a product before you will review their case is unacceptable.
There are plenty of complaints against this company that can easily be found with a quick google search, showing how customers have destroyed product and then their claim be denied.
There has been no guarantee that one my product has been destroyed that I will receive a refund. I am only being guaranteed my case would be "reviewed".
Not one has the company said that I will be 100% reimbursed upon destruction of my item.
Complaint: ***
I am rejecting this response because:
Sincerely,
Dalton
As mentioned previously, alternative options are offered for customers that do not wish to destroy their product. This is available upon request and is disclosed on the warranty instructions. Should the customer want these options provided, please reference to the ticket where the warranty claim is made and request that alternative options are provided.
SteelSeries believes this response adequately responds to the customers concern and considers this matter closed.
Purchased a headset directly from this company. Product arrived and worked well for 2-3 hours and then stooped working on one side. I contacted the company for a replacement or refund. I was told that I would not receive a refund unless I destroyed the product by cutting it up and destroying the item. I told SteelSeries I was not comfortable destroying the product until I was guaranteed I would be receiving a refund or replacement.
Mr. is well within his 30 Day return window and a return was accepted. While we refund the original shipping charge, the customer is responsible for any shipping charges when returning a product. More information on this can be found here:
https://support.steelseries.com/hc/en-us/articles/***-I-purchased-a-product-from-your-webstore-but-I-d-like-to-return-it-for-a-full-refund-What-do-I-do-
If there is an issue with a product and the customer wishes to file a warranty claim, we do require the customer to follow the instructions which include destroying the product.
https://support.steelseries.com/hc/en-us/articles/***-How-does-the-warranty-RMA-process-work-
However, if the customer does not wish to destroy the product, alternative options are available upon request - this was disclosed to Mr. during the warranty claim.
SteelSeries believe this response adequately addresses Mr. concern and considers this matter closed.
Requiring a customer to destroy a product before you will review their case is unacceptable.
There are plenty of complaints against this company that can easily be found with a quick google search, showing how customers have destroyed product and then their claim be denied.
There has been no guarantee that one my product has been destroyed that I will receive a refund. I am only being guaranteed my case would be "reviewed".
Not one has the company said that I will be 100% reimbursed upon destruction of my item.
Complaint: ***
I am rejecting this response because:
Sincerely,
Dalton
As mentioned previously, alternative options are offered for customers that do not wish to destroy their product. This is available upon request and is disclosed on the warranty instructions. Should the customer want these options provided, please reference to the ticket where the warranty claim is made and request that alternative options are provided.
SteelSeries believes this response adequately responds to the customers concern and considers this matter closed.
I bought the *** headset sold by SteelSeries. I also got the warranty that is based on any non physical damage to the product. I went to unplug my headset to use it one day and a faulty charging wire came loose inside the headset and I can no longer charge my headset. I looked around online and found many other who claim to have taken great care of their headset and the wire comes loose, I would consider this a mechanical issue and tried to use my warrant but they told me it was physical damage that caused the wire to come loose.
Hi Tyler,Thanks for picking SteelSeries! We really hope you love your headset - but should you run into any issues setting it up or using it, please contact us directly at support***Regarding your extended warranty - *** offers this service through *** and this is not anything that we as the manufacturer can control. Please contact *** directly if you're unable to get a hold of *** The order number that was provided is an *** order and all refund requests should be addressed to ***That said, we at SteelSeries offer a full first year warranty on your product, and will do everything within our power to ensure you get the most out of your headset. Again, feel free to reach out to us directly if you have any issues with your *** headset and thank you for your purchase :)- The SteelSeries Team
Complaint: ***
I am rejecting this response because: I emailed the company and even sent them the attachment of their response which stated they’d help and they’re still refusing to solve the problem
Sincerely,
Tyler H
We are unable to provide a refund as the product was purchased on *** and not through SteelSeries.com - we have not taken any payment from the customer.
As previously mentioned, the product was purchased second-hand with the *** by *** - the customer will need to reach out to them at https://www.*** to utilize their
I bought the *** headset sold by SteelSeries. I also got the warranty that is based on any non physical damage to the product. I went to unplug my headset to use it one day and a faulty charging wire came loose inside the headset and I can no longer charge my headset. I looked around online and found many other who claim to have taken great care of their headset and the wire comes loose, I would consider this a mechanical issue and tried to use my warrant but they told me it was physical damage that caused the wire to come loose.
Hi Tyler,Thanks for picking SteelSeries! We really hope you love your headset - but should you run into any issues setting it up or using it, please contact us directly at support***Regarding your extended warranty - *** offers this service through *** and this is not anything that we as the manufacturer can control. Please contact *** directly if you're unable to get a hold of *** The order number that was provided is an *** order and all refund requests should be addressed to ***That said, we at SteelSeries offer a full first year warranty on your product, and will do everything within our power to ensure you get the most out of your headset. Again, feel free to reach out to us directly if you have any issues with your *** headset and thank you for your purchase :)- The SteelSeries Team
Complaint: ***
I am rejecting this response because: I emailed the company and even sent them the attachment of their response which stated they’d help and they’re still refusing to solve the problem
Sincerely,
Tyler H
We are unable to provide a refund as the product was purchased on *** and not through SteelSeries.com - we have not taken any payment from the customer.
As previously mentioned, the product was purchased second-hand with the *** by *** - the customer will need to reach out to them at https://www.*** to utilize their
SteelSeries Rival 600 Mouse. The mouse itself is great- until it breaks. Less than a year of use. The company conveniently places the S/N on the bottom of the mouse- which of course wears off from use. Then when you go to claim warranty - you have to take a photo of the SN. If you don't have it- you are declined. Really poor on the part of the company. I suggest they put a copy of the SN on the INSIDE- since you have to snap off the keys to show destruction. They probably save a ton of money declining warranties by placing them on their products so they wear off. $80 wasted money. I'm sure there are other brands out there with just as good. Buyer beware.... take a photo of your S/N when you get it so you don't end up like me. Claim (***)
SteelSeries Rival 600 Mouse. The mouse itself is great- until it breaks. Less than a year of use. The company conveniently places the S/N on the bottom of the mouse- which of course wears off from use. Then when you go to claim warranty - you have to take a photo of the SN. If you don't have it- you are declined. Really poor on the part of the company. I suggest they put a copy of the SN on the INSIDE- since you have to snap off the keys to show destruction. They probably save a ton of money declining warranties by placing them on their products so they wear off. $80 wasted money. I'm sure there are other brands out there with just as good. Buyer beware.... take a photo of your S/N when you get it so you don't end up like me. Claim (***)
SteelSeries Rival 600 Mouse. The mouse itself is great- until it breaks. Less than a year of use. The company conveniently places the S/N on the bottom of the mouse- which of course wears off from use. Then when you go to claim warranty - you have to take a photo of the SN. If you don't have it- you are declined. Really poor on the part of the company. I suggest they put a copy of the SN on the INSIDE- since you have to snap off the keys to show destruction. They probably save a ton of money declining warranties by placing them on their products so they wear off. $80 wasted money. I'm sure there are other brands out there with just as good. Buyer beware.... take a photo of your S/N when you get it so you don't end up like me. Claim (***)
SteelSeries Rival 600 Mouse. The mouse itself is great- until it breaks. Less than a year of use. The company conveniently places the S/N on the bottom of the mouse- which of course wears off from use. Then when you go to claim warranty - you have to take a photo of the SN. If you don't have it- you are declined. Really poor on the part of the company. I suggest they put a copy of the SN on the INSIDE- since you have to snap off the keys to show destruction. They probably save a ton of money declining warranties by placing them on their products so they wear off. $80 wasted money. I'm sure there are other brands out there with just as good. Buyer beware.... take a photo of your S/N when you get it so you don't end up like me. Claim (***)
I bought the *** headset sold by SteelSeries. I also got the warranty that is based on any non physical damage to the product. I went to unplug my headset to use it one day and a faulty charging wire came loose inside the headset and I can no longer charge my headset. I looked around online and found many other who claim to have taken great care of their headset and the wire comes loose, I would consider this a mechanical issue and tried to use my warrant but they told me it was physical damage that caused the wire to come loose.
Hi Tyler,Thanks for picking SteelSeries! We really hope you love your headset - but should you run into any issues setting it up or using it, please contact us directly at support***Regarding your extended warranty - *** offers this service through *** and this is not anything that we as the manufacturer can control. Please contact *** directly if you're unable to get a hold of *** The order number that was provided is an *** order and all refund requests should be addressed to ***That said, we at SteelSeries offer a full first year warranty on your product, and will do everything within our power to ensure you get the most out of your headset. Again, feel free to reach out to us directly if you have any issues with your *** headset and thank you for your purchase :)- The SteelSeries Team
Complaint: ***
I am rejecting this response because: I emailed the company and even sent them the attachment of their response which stated they’d help and they’re still refusing to solve the problem
Sincerely,
Tyler H
We are unable to provide a refund as the product was purchased on *** and not through SteelSeries.com - we have not taken any payment from the customer.
As previously mentioned, the product was purchased second-hand with the *** by *** - the customer will need to reach out to them at https://www.*** to utilize their
I bought the *** headset sold by SteelSeries. I also got the warranty that is based on any non physical damage to the product. I went to unplug my headset to use it one day and a faulty charging wire came loose inside the headset and I can no longer charge my headset. I looked around online and found many other who claim to have taken great care of their headset and the wire comes loose, I would consider this a mechanical issue and tried to use my warrant but they told me it was physical damage that caused the wire to come loose.
Hi Tyler,Thanks for picking SteelSeries! We really hope you love your headset - but should you run into any issues setting it up or using it, please contact us directly at support***Regarding your extended warranty - *** offers this service through *** and this is not anything that we as the manufacturer can control. Please contact *** directly if you're unable to get a hold of *** The order number that was provided is an *** order and all refund requests should be addressed to ***That said, we at SteelSeries offer a full first year warranty on your product, and will do everything within our power to ensure you get the most out of your headset. Again, feel free to reach out to us directly if you have any issues with your *** headset and thank you for your purchase :)- The SteelSeries Team
Complaint: ***
I am rejecting this response because: I emailed the company and even sent them the attachment of their response which stated they’d help and they’re still refusing to solve the problem
Sincerely,
Tyler H
We are unable to provide a refund as the product was purchased on *** and not through SteelSeries.com - we have not taken any payment from the customer.
As previously mentioned, the product was purchased second-hand with the *** by *** - the customer will need to reach out to them at https://www.*** to utilize their
I used to be a huge brand advocate for Steelseries, but sadly no more. I've had two headsets fail on me this year so far. Sure, that can happen... but what has changed my mind about them is the support I've received (or not received). My first headset issue was resolved after destroying my headset, sending pics and receiving a credit to purchase a new one. My second headset issue not so much. I have a $350 Siberia 840 that just stopped working one day... blinking light shows that it's stuck in "standby" mode. I'm told this is a known issue with this model, but I'm also told that since I'm past the warranty period, there's nothing they can/will do. I get it. Warranties are only good for one year... but sticking to that when you're selling a headset with "known issues" in the price-point of $350 that won't last two years? How about a recall, then? Considering the lack of quality I've seen this year, I'm not willing to risk another $350 on Steelseries... and to whoever is reading this... maybe you shouldn't, either.
I used to be a huge brand advocate for Steelseries, but sadly no more. I've had two headsets fail on me this year so far. Sure, that can happen... but what has changed my mind about them is the support I've received (or not received). My first headset issue was resolved after destroying my headset, sending pics and receiving a credit to purchase a new one. My second headset issue not so much. I have a $350 Siberia 840 that just stopped working one day... blinking light shows that it's stuck in "standby" mode. I'm told this is a known issue with this model, but I'm also told that since I'm past the warranty period, there's nothing they can/will do. I get it. Warranties are only good for one year... but sticking to that when you're selling a headset with "known issues" in the price-point of $350 that won't last two years? How about a recall, then? Considering the lack of quality I've seen this year, I'm not willing to risk another $350 on Steelseries... and to whoever is reading this... maybe you shouldn't, either.
I used to be a huge brand advocate for Steelseries, but sadly no more. I've had two headsets fail on me this year so far. Sure, that can happen... but what has changed my mind about them is the support I've received (or not received). My first headset issue was resolved after destroying my headset, sending pics and receiving a credit to purchase a new one. My second headset issue not so much. I have a $350 Siberia 840 that just stopped working one day... blinking light shows that it's stuck in "standby" mode. I'm told this is a known issue with this model, but I'm also told that since I'm past the warranty period, there's nothing they can/will do. I get it. Warranties are only good for one year... but sticking to that when you're selling a headset with "known issues" in the price-point of $350 that won't last two years? How about a recall, then? Considering the lack of quality I've seen this year, I'm not willing to risk another $350 on Steelseries... and to whoever is reading this... maybe you shouldn't, either.
I used to be a huge brand advocate for Steelseries, but sadly no more. I've had two headsets fail on me this year so far. Sure, that can happen... but what has changed my mind about them is the support I've received (or not received). My first headset issue was resolved after destroying my headset, sending pics and receiving a credit to purchase a new one. My second headset issue not so much. I have a $350 Siberia 840 that just stopped working one day... blinking light shows that it's stuck in "standby" mode. I'm told this is a known issue with this model, but I'm also told that since I'm past the warranty period, there's nothing they can/will do. I get it. Warranties are only good for one year... but sticking to that when you're selling a headset with "known issues" in the price-point of $350 that won't last two years? How about a recall, then? Considering the lack of quality I've seen this year, I'm not willing to risk another $350 on Steelseries... and to whoever is reading this... maybe you shouldn't, either.
Company told me to purchase a new product and would refund me for my faulty one after I purchased a new one. Since receiving my new product that I purchased they changed their story and told me I would receive a store credit and not a refund for my faulty product and made me buy a brand new headset for nothing. Since giving me the conflicting information I have made daily attempts to resolve the issue with the company and have been ignored entirely.