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I have been trying for months to solve the issue with the device I bought from steelseries which is that the surround sound doesn't work as well as the sound to randomly stop working when the wireless headset connects with the transmitter box. Once I made certain the problem came from the device, I contacted SteelSeries's support when it took 2 months to get me on a Warranty claim process. Before this, the support agent was trying to educate me on how audio works rather than helping me fixing the issue. Once I got a new support agent, I got the Warranty claim ongoing while the agent asked me to "destroy" the device. Quote: "Please break off the left ear cup completely." and then I'd had to take a picture as proof. I think forcing me to destroy my property to proceed with a Warranty claim is Mischief and I believe it being illegal.
I proposed them to send a replacement device of same model to a BestBuy shop near me to make a fair exchange, they did not get back to me regarding this option and kept on requesting me to destroy my device.
The main thing is that voluntarily and manually breaking the device my self would make the Warranty to not be claimable anymore. Since that, I do not trust SteelSeries to fulfill their obligation to deliver a replacement device of same model to me once I break the device, plus, they could legally never send me the replacement if I voluntarily break it.
Plus, after seeing their support service, I might be waiting for more than 3 months before getting my replacement shipped. I feel like they seriously do not care about legal rights as well as their customers.
TLDR: SteelSeries refuses to proceed with my Warranty claim after proving the device is malfunctioning. They are forcing me to destroy the device (which I think is Mischief and therefor illegal) and give me their word that they will process it once I "voluntarily" destroy it. (Voluntarily destroying the device would invalidate the warranty)
Thank you.
First and foremost, we would like to extend our apologies to Mr. if he experienced a negative experience.
Upon review, our records indicate that the customer first contacted us on October 6th, 2018, regarding issues with his headset. Between the 6th and the 18th, there was communication between Mr. and a representative troubleshooting the headset.
It is a policy of SteelSeries to attempt to fix all concerns a customer may regarding our products before providing a new one. Finally, on October 22, 2018, after the troubleshooting steps did not solve an issue, the customer was started on a warranty replacement process.
As part of the warranty claim, the polices, listed in part at the bottom and found in full on https://support.steelseries.com/hc/en-us/articles/***-How-does-the-warranty-RMA-process-work- include verifying the warranty eligibility which includes providing the original receipt of the product.
Mr. did not reply to our request for receipt and instead allowed the ticket to close and commented that in our feedback that he did not have the receipt.
On November 27, 2018, Mr. opened a new support ticket with us and provided us with a receipt he now had in possession. The next day, the customer was conditionally approved for a warranty claim which included breaking off the left ear cup of his headset and listed in our warranty policies. The customer refused to make the headset inoperable by breaking of the left earpiece and instead asked to speak with a manager. As a result, the warranty process was put on hold and a manager assisted Mr..
The policies of the warranty were further explained by the manager and the request for removing the ear piece was once again declined. As such, the warranty claim was put on hold until the request is followed as outlines in the policy. Should the customer want to proceed with our warranty, he may do so by opening a new warranty ticket and we will be more than happy to assist.
Until such action is taken, SteelSeries believe this response adequately answers Mr.’s complaint and considers this matter closed.
Warranty Policy in part:
First off, we're sorry your product isn't working properly and we're here to get you back up and running. Here are the four steps to successfully replacing your defective Steelseries product:
1) Please check the validity of your warranty and if covered, submit a ticket on our RMA Webform
2) Our customer service agent may opt to help you troubleshoot the issue. If we confirm the product has a hardware based defect that cannot be resolved through remote troubleshooting, we will then check the validity of the warranty claim.
3) If approved, you will receive instructions on how to fulfill the claim. This will be one of the following processes:
Destroy on Site process: The agent will instruct you to destroy your product and provide "Proof of Destruction" according to the parameters we outline for each particular product.
Complaint: ***
I am rejecting this response because: I am currently using the device (even as annoying as it can be because of its malfunctioning) every day. For work and entertainment purposes. I cannot break the device and risk to have to wait months to get a replacement.
Sincerely,
Olivier
I have been trying for months to solve the issue with the device I bought from steelseries which is that the surround sound doesn't work as well as the sound to randomly stop working when the wireless headset connects with the transmitter box. Once I made certain the problem came from the device, I contacted SteelSeries's support when it took 2 months to get me on a Warranty claim process. Before this, the support agent was trying to educate me on how audio works rather than helping me fixing the issue. Once I got a new support agent, I got the Warranty claim ongoing while the agent asked me to "destroy" the device. Quote: "Please break off the left ear cup completely." and then I'd had to take a picture as proof. I think forcing me to destroy my property to proceed with a Warranty claim is Mischief and I believe it being illegal.
I proposed them to send a replacement device of same model to a BestBuy shop near me to make a fair exchange, they did not get back to me regarding this option and kept on requesting me to destroy my device.
The main thing is that voluntarily and manually breaking the device my self would make the Warranty to not be claimable anymore. Since that, I do not trust SteelSeries to fulfill their obligation to deliver a replacement device of same model to me once I break the device, plus, they could legally never send me the replacement if I voluntarily break it.
Plus, after seeing their support service, I might be waiting for more than 3 months before getting my replacement shipped. I feel like they seriously do not care about legal rights as well as their customers.
TLDR: SteelSeries refuses to proceed with my Warranty claim after proving the device is malfunctioning. They are forcing me to destroy the device (which I think is Mischief and therefor illegal) and give me their word that they will process it once I "voluntarily" destroy it. (Voluntarily destroying the device would invalidate the warranty)
Thank you.
First and foremost, we would like to extend our apologies to Mr. if he experienced a negative experience.
Upon review, our records indicate that the customer first contacted us on October 6th, 2018, regarding issues with his headset. Between the 6th and the 18th, there was communication between Mr. and a representative troubleshooting the headset.
It is a policy of SteelSeries to attempt to fix all concerns a customer may regarding our products before providing a new one. Finally, on October 22, 2018, after the troubleshooting steps did not solve an issue, the customer was started on a warranty replacement process.
As part of the warranty claim, the polices, listed in part at the bottom and found in full on https://support.steelseries.com/hc/en-us/articles/***-How-does-the-warranty-RMA-process-work- include verifying the warranty eligibility which includes providing the original receipt of the product.
Mr. did not reply to our request for receipt and instead allowed the ticket to close and commented that in our feedback that he did not have the receipt.
On November 27, 2018, Mr. opened a new support ticket with us and provided us with a receipt he now had in possession. The next day, the customer was conditionally approved for a warranty claim which included breaking off the left ear cup of his headset and listed in our warranty policies. The customer refused to make the headset inoperable by breaking of the left earpiece and instead asked to speak with a manager. As a result, the warranty process was put on hold and a manager assisted Mr..
The policies of the warranty were further explained by the manager and the request for removing the ear piece was once again declined. As such, the warranty claim was put on hold until the request is followed as outlines in the policy. Should the customer want to proceed with our warranty, he may do so by opening a new warranty ticket and we will be more than happy to assist.
Until such action is taken, SteelSeries believe this response adequately answers Mr.’s complaint and considers this matter closed.
Warranty Policy in part:
First off, we're sorry your product isn't working properly and we're here to get you back up and running. Here are the four steps to successfully replacing your defective Steelseries product:
1) Please check the validity of your warranty and if covered, submit a ticket on our RMA Webform
2) Our customer service agent may opt to help you troubleshoot the issue. If we confirm the product has a hardware based defect that cannot be resolved through remote troubleshooting, we will then check the validity of the warranty claim.
3) If approved, you will receive instructions on how to fulfill the claim. This will be one of the following processes:
Destroy on Site process: The agent will instruct you to destroy your product and provide "Proof of Destruction" according to the parameters we outline for each particular product.
Complaint: ***
I am rejecting this response because: I am currently using the device (even as annoying as it can be because of its malfunctioning) every day. For work and entertainment purposes. I cannot break the device and risk to have to wait months to get a replacement.
Sincerely,
Olivier
I have been trying for months to solve the issue with the device I bought from steelseries which is that the surround sound doesn't work as well as the sound to randomly stop working when the wireless headset connects with the transmitter box. Once I made certain the problem came from the device, I contacted SteelSeries's support when it took 2 months to get me on a Warranty claim process. Before this, the support agent was trying to educate me on how audio works rather than helping me fixing the issue. Once I got a new support agent, I got the Warranty claim ongoing while the agent asked me to "destroy" the device. Quote: "Please break off the left ear cup completely." and then I'd had to take a picture as proof. I think forcing me to destroy my property to proceed with a Warranty claim is Mischief and I believe it being illegal.
I proposed them to send a replacement device of same model to a BestBuy shop near me to make a fair exchange, they did not get back to me regarding this option and kept on requesting me to destroy my device.
The main thing is that voluntarily and manually breaking the device my self would make the Warranty to not be claimable anymore. Since that, I do not trust SteelSeries to fulfill their obligation to deliver a replacement device of same model to me once I break the device, plus, they could legally never send me the replacement if I voluntarily break it.
Plus, after seeing their support service, I might be waiting for more than 3 months before getting my replacement shipped. I feel like they seriously do not care about legal rights as well as their customers.
TLDR: SteelSeries refuses to proceed with my Warranty claim after proving the device is malfunctioning. They are forcing me to destroy the device (which I think is Mischief and therefor illegal) and give me their word that they will process it once I "voluntarily" destroy it. (Voluntarily destroying the device would invalidate the warranty)
Thank you.
First and foremost, we would like to extend our apologies to Mr. if he experienced a negative experience.
Upon review, our records indicate that the customer first contacted us on October 6th, 2018, regarding issues with his headset. Between the 6th and the 18th, there was communication between Mr. and a representative troubleshooting the headset.
It is a policy of SteelSeries to attempt to fix all concerns a customer may regarding our products before providing a new one. Finally, on October 22, 2018, after the troubleshooting steps did not solve an issue, the customer was started on a warranty replacement process.
As part of the warranty claim, the polices, listed in part at the bottom and found in full on https://support.steelseries.com/hc/en-us/articles/***-How-does-the-warranty-RMA-process-work- include verifying the warranty eligibility which includes providing the original receipt of the product.
Mr. did not reply to our request for receipt and instead allowed the ticket to close and commented that in our feedback that he did not have the receipt.
On November 27, 2018, Mr. opened a new support ticket with us and provided us with a receipt he now had in possession. The next day, the customer was conditionally approved for a warranty claim which included breaking off the left ear cup of his headset and listed in our warranty policies. The customer refused to make the headset inoperable by breaking of the left earpiece and instead asked to speak with a manager. As a result, the warranty process was put on hold and a manager assisted Mr..
The policies of the warranty were further explained by the manager and the request for removing the ear piece was once again declined. As such, the warranty claim was put on hold until the request is followed as outlines in the policy. Should the customer want to proceed with our warranty, he may do so by opening a new warranty ticket and we will be more than happy to assist.
Until such action is taken, SteelSeries believe this response adequately answers Mr.’s complaint and considers this matter closed.
Warranty Policy in part:
First off, we're sorry your product isn't working properly and we're here to get you back up and running. Here are the four steps to successfully replacing your defective Steelseries product:
1) Please check the validity of your warranty and if covered, submit a ticket on our RMA Webform
2) Our customer service agent may opt to help you troubleshoot the issue. If we confirm the product has a hardware based defect that cannot be resolved through remote troubleshooting, we will then check the validity of the warranty claim.
3) If approved, you will receive instructions on how to fulfill the claim. This will be one of the following processes:
Destroy on Site process: The agent will instruct you to destroy your product and provide "Proof of Destruction" according to the parameters we outline for each particular product.
Complaint: ***
I am rejecting this response because: I am currently using the device (even as annoying as it can be because of its malfunctioning) every day. For work and entertainment purposes. I cannot break the device and risk to have to wait months to get a replacement.
Sincerely,
Olivier
Steelseries uses a sticker for their Serial Number on their headphones. This sticker falls off and they refuse to honor their warranty. The stickers wear off, fall off and the numbers also fade off. After the sticker has fallen off or faded, they refuse to honor the warranty. My son is disabled and wears his headphones daily, the SN sticker has fallen off and they will not honor the warranty now. Is this a scam? Using tiny stickers that fall off and fade sounds like a scam to keep from honoring their warranties. We can't afford to replace the headphones at this time due to medical costs for my son.
Thank you
We sincerely apologize for any inconvenience faced from this situation. Our records indicate that we have had several interactions with Mr.. The warranty information and policy is provided below and listed on https://support.steelseries.com/hc/en-us/articles/***-What-does-my-warranty-cover-and-how-long-does-it-last- and states:Your warranty will only cover manufacturing defects. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, cosmetic damage, dents and chips, improper usage, water damage, or other causes attributable to events outside the manufacturing process.US and Asia: 1 year warranty from date of purchaseEU: 2 year warranty from date of purchasePlease note the above warranty terms apply to purchases made through Steelseries.com or an authorized Steelseries reseller. Warranty is non-transferable and only valid in the country of original purchase. If the product was purchased from a third party Steelseries reseller, we may direct you to the regional distributor for warranty services.Products received from Steelseries as part of a warranty claim, using an RMA code, will be warranted for 30 days or from the purchase date of the original product that was claimed for warranty (whichever is greater). Using an RMA coupon code on Steelseries.com does not extend the warranty nor change the product for which the warranty is applicable to.All products are covered by local warranty regulations.Because Mr. could not verify the serial number, the warranty claim was denied. In addition, the product was purchased through a 3rd party retail and as such, warranty claims should be address with said retailer.SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Steelseries uses a sticker for their Serial Number on their headphones. This sticker falls off and they refuse to honor their warranty. The stickers wear off, fall off and the numbers also fade off. After the sticker has fallen off or faded, they refuse to honor the warranty. My son is disabled and wears his headphones daily, the SN sticker has fallen off and they will not honor the warranty now. Is this a scam? Using tiny stickers that fall off and fade sounds like a scam to keep from honoring their warranties. We can't afford to replace the headphones at this time due to medical costs for my son.
Thank you
We sincerely apologize for any inconvenience faced from this situation. Our records indicate that we have had several interactions with Mr.. The warranty information and policy is provided below and listed on https://support.steelseries.com/hc/en-us/articles/***-What-does-my-warranty-cover-and-how-long-does-it-last- and states:Your warranty will only cover manufacturing defects. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, cosmetic damage, dents and chips, improper usage, water damage, or other causes attributable to events outside the manufacturing process.US and Asia: 1 year warranty from date of purchaseEU: 2 year warranty from date of purchasePlease note the above warranty terms apply to purchases made through Steelseries.com or an authorized Steelseries reseller. Warranty is non-transferable and only valid in the country of original purchase. If the product was purchased from a third party Steelseries reseller, we may direct you to the regional distributor for warranty services.Products received from Steelseries as part of a warranty claim, using an RMA code, will be warranted for 30 days or from the purchase date of the original product that was claimed for warranty (whichever is greater). Using an RMA coupon code on Steelseries.com does not extend the warranty nor change the product for which the warranty is applicable to.All products are covered by local warranty regulations.Because Mr. could not verify the serial number, the warranty claim was denied. In addition, the product was purchased through a 3rd party retail and as such, warranty claims should be address with said retailer.SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Steelseries uses a sticker for their Serial Number on their headphones. This sticker falls off and they refuse to honor their warranty. The stickers wear off, fall off and the numbers also fade off. After the sticker has fallen off or faded, they refuse to honor the warranty. My son is disabled and wears his headphones daily, the SN sticker has fallen off and they will not honor the warranty now. Is this a scam? Using tiny stickers that fall off and fade sounds like a scam to keep from honoring their warranties. We can't afford to replace the headphones at this time due to medical costs for my son.
Thank you
We sincerely apologize for any inconvenience faced from this situation. Our records indicate that we have had several interactions with Mr.. The warranty information and policy is provided below and listed on https://support.steelseries.com/hc/en-us/articles/***-What-does-my-warranty-cover-and-how-long-does-it-last- and states:Your warranty will only cover manufacturing defects. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, cosmetic damage, dents and chips, improper usage, water damage, or other causes attributable to events outside the manufacturing process.US and Asia: 1 year warranty from date of purchaseEU: 2 year warranty from date of purchasePlease note the above warranty terms apply to purchases made through Steelseries.com or an authorized Steelseries reseller. Warranty is non-transferable and only valid in the country of original purchase. If the product was purchased from a third party Steelseries reseller, we may direct you to the regional distributor for warranty services.Products received from Steelseries as part of a warranty claim, using an RMA code, will be warranted for 30 days or from the purchase date of the original product that was claimed for warranty (whichever is greater). Using an RMA coupon code on Steelseries.com does not extend the warranty nor change the product for which the warranty is applicable to.All products are covered by local warranty regulations.Because Mr. could not verify the serial number, the warranty claim was denied. In addition, the product was purchased through a 3rd party retail and as such, warranty claims should be address with said retailer.SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Steelseries uses a sticker for their Serial Number on their headphones. This sticker falls off and they refuse to honor their warranty. The stickers wear off, fall off and the numbers also fade off. After the sticker has fallen off or faded, they refuse to honor the warranty. My son is disabled and wears his headphones daily, the SN sticker has fallen off and they will not honor the warranty now. Is this a scam? Using tiny stickers that fall off and fade sounds like a scam to keep from honoring their warranties. We can't afford to replace the headphones at this time due to medical costs for my son.
Thank you
We sincerely apologize for any inconvenience faced from this situation. Our records indicate that we have had several interactions with Mr.. The warranty information and policy is provided below and listed on https://support.steelseries.com/hc/en-us/articles/***-What-does-my-warranty-cover-and-how-long-does-it-last- and states:Your warranty will only cover manufacturing defects. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, cosmetic damage, dents and chips, improper usage, water damage, or other causes attributable to events outside the manufacturing process.US and Asia: 1 year warranty from date of purchaseEU: 2 year warranty from date of purchasePlease note the above warranty terms apply to purchases made through Steelseries.com or an authorized Steelseries reseller. Warranty is non-transferable and only valid in the country of original purchase. If the product was purchased from a third party Steelseries reseller, we may direct you to the regional distributor for warranty services.Products received from Steelseries as part of a warranty claim, using an RMA code, will be warranted for 30 days or from the purchase date of the original product that was claimed for warranty (whichever is greater). Using an RMA coupon code on Steelseries.com does not extend the warranty nor change the product for which the warranty is applicable to.All products are covered by local warranty regulations.Because Mr. could not verify the serial number, the warranty claim was denied. In addition, the product was purchased through a 3rd party retail and as such, warranty claims should be address with said retailer.SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
I purchased a headset from this company. Within 10 minutes I decided to cancel. Since there was no phone number I emailed them. The email I received back was the product has already gone to shipping. Really within 10 minutes. So they said I needed to wait for the product then return. The day I received it I mailed it back. I had to pay for shipping. After 2 weeks I emailed back because I still haven’t received my refund. I was told the package hasn’t arrived. Well 5 weeks later and they are still telling me it hasn’t arrived. That’s funny because the tracking info clearly shows it was delivered 5 days after I mailed it out. Now they are saying they can’t issue a refund. Well I have kept all emails for proof of this issue. This company is a fraud. If they stay in business it is a shame. Taking people’s money. Lying to their customers. This is no way to do business. That’s why they don’t have a phone number. I’m so disgusted in them. I’m going to take matters further and fight for this company to go under. I will go to every business selling this crap product and fight that they stop selling it. I will never do business with them ever. I highly suggest no one else does either
We sincerely apologize for any confusion the customer has faced. For a great customer experience, our systems send out the product as fast as possible. At times, this may be within minutes of ordering depending on a few factors.
Our records indicate that Mr. had placed the order on October 9th, 2018 at 12:36 a.m.
At 4:15 a.m., Mr. had requested to cancel the order. Unfortunately, by the time the request was handled, the product had shipped and there was no way to cancel it.
The customer was explained that he may refuse the package once it arrived or return it within 30-days for a refund.
Based on the communication between Mr. and a representative of SteelSeries, the customer was asked to provide a receipt for the shipping carrier as we had not received the package back to our warehouse. On November 9th, 2018, the customer had sent us a screenshot of tracking information from USPS.
Once again, the customer was asked to provide the receipt from USPS when the package was shipped. To this date, so receipt was provided, and we are still waiting for the arrival of the package to our warehouse.
We will gladly issue a refund once the product arrives and Mr. is encouraged to provide us with the shipping receipt, so we may help him investigate where the package is. He may do so using the ticket he had created: ***
SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Complaint: ***
I am rejecting this response because: I have sent them tracking info which clearly shows all the needed. The tracking information is the receipt. If they type in the tracking number I assigned it will show delivered. They are clearly trying to get out of the refund. There is no way that within a few minutes a product could be out for delivery. They could easily have cancelled. But I did go the extra mile by returning said package as soon as I recieved it. The tracking info once again a shows said package to have been delivered.
Sincerely,
Jeffery
As stated previously, the customer has failed to provide the shipping receipt after several requests. SteelSeries will continue to investigate the matter when the requests document(s) are produced by the customer. Until these document(s) are provided, we will consider this matter closed.
I purchased a headset from this company. Within 10 minutes I decided to cancel. Since there was no phone number I emailed them. The email I received back was the product has already gone to shipping. Really within 10 minutes. So they said I needed to wait for the product then return. The day I received it I mailed it back. I had to pay for shipping. After 2 weeks I emailed back because I still haven’t received my refund. I was told the package hasn’t arrived. Well 5 weeks later and they are still telling me it hasn’t arrived. That’s funny because the tracking info clearly shows it was delivered 5 days after I mailed it out. Now they are saying they can’t issue a refund. Well I have kept all emails for proof of this issue. This company is a fraud. If they stay in business it is a shame. Taking people’s money. Lying to their customers. This is no way to do business. That’s why they don’t have a phone number. I’m so disgusted in them. I’m going to take matters further and fight for this company to go under. I will go to every business selling this crap product and fight that they stop selling it. I will never do business with them ever. I highly suggest no one else does either
We sincerely apologize for any confusion the customer has faced. For a great customer experience, our systems send out the product as fast as possible. At times, this may be within minutes of ordering depending on a few factors.
Our records indicate that Mr. had placed the order on October 9th, 2018 at 12:36 a.m.
At 4:15 a.m., Mr. had requested to cancel the order. Unfortunately, by the time the request was handled, the product had shipped and there was no way to cancel it.
The customer was explained that he may refuse the package once it arrived or return it within 30-days for a refund.
Based on the communication between Mr. and a representative of SteelSeries, the customer was asked to provide a receipt for the shipping carrier as we had not received the package back to our warehouse. On November 9th, 2018, the customer had sent us a screenshot of tracking information from USPS.
Once again, the customer was asked to provide the receipt from USPS when the package was shipped. To this date, so receipt was provided, and we are still waiting for the arrival of the package to our warehouse.
We will gladly issue a refund once the product arrives and Mr. is encouraged to provide us with the shipping receipt, so we may help him investigate where the package is. He may do so using the ticket he had created: ***
SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Complaint: ***
I am rejecting this response because: I have sent them tracking info which clearly shows all the needed. The tracking information is the receipt. If they type in the tracking number I assigned it will show delivered. They are clearly trying to get out of the refund. There is no way that within a few minutes a product could be out for delivery. They could easily have cancelled. But I did go the extra mile by returning said package as soon as I recieved it. The tracking info once again a shows said package to have been delivered.
Sincerely,
Jeffery
As stated previously, the customer has failed to provide the shipping receipt after several requests. SteelSeries will continue to investigate the matter when the requests document(s) are produced by the customer. Until these document(s) are provided, we will consider this matter closed.
I purchased a headset from this company. Within 10 minutes I decided to cancel. Since there was no phone number I emailed them. The email I received back was the product has already gone to shipping. Really within 10 minutes. So they said I needed to wait for the product then return. The day I received it I mailed it back. I had to pay for shipping. After 2 weeks I emailed back because I still haven’t received my refund. I was told the package hasn’t arrived. Well 5 weeks later and they are still telling me it hasn’t arrived. That’s funny because the tracking info clearly shows it was delivered 5 days after I mailed it out. Now they are saying they can’t issue a refund. Well I have kept all emails for proof of this issue. This company is a fraud. If they stay in business it is a shame. Taking people’s money. Lying to their customers. This is no way to do business. That’s why they don’t have a phone number. I’m so disgusted in them. I’m going to take matters further and fight for this company to go under. I will go to every business selling this crap product and fight that they stop selling it. I will never do business with them ever. I highly suggest no one else does either
We sincerely apologize for any confusion the customer has faced. For a great customer experience, our systems send out the product as fast as possible. At times, this may be within minutes of ordering depending on a few factors.
Our records indicate that Mr. had placed the order on October 9th, 2018 at 12:36 a.m.
At 4:15 a.m., Mr. had requested to cancel the order. Unfortunately, by the time the request was handled, the product had shipped and there was no way to cancel it.
The customer was explained that he may refuse the package once it arrived or return it within 30-days for a refund.
Based on the communication between Mr. and a representative of SteelSeries, the customer was asked to provide a receipt for the shipping carrier as we had not received the package back to our warehouse. On November 9th, 2018, the customer had sent us a screenshot of tracking information from USPS.
Once again, the customer was asked to provide the receipt from USPS when the package was shipped. To this date, so receipt was provided, and we are still waiting for the arrival of the package to our warehouse.
We will gladly issue a refund once the product arrives and Mr. is encouraged to provide us with the shipping receipt, so we may help him investigate where the package is. He may do so using the ticket he had created: ***
SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Complaint: ***
I am rejecting this response because: I have sent them tracking info which clearly shows all the needed. The tracking information is the receipt. If they type in the tracking number I assigned it will show delivered. They are clearly trying to get out of the refund. There is no way that within a few minutes a product could be out for delivery. They could easily have cancelled. But I did go the extra mile by returning said package as soon as I recieved it. The tracking info once again a shows said package to have been delivered.
Sincerely,
Jeffery
As stated previously, the customer has failed to provide the shipping receipt after several requests. SteelSeries will continue to investigate the matter when the requests document(s) are produced by the customer. Until these document(s) are provided, we will consider this matter closed.
I purchased a headset from this company. Within 10 minutes I decided to cancel. Since there was no phone number I emailed them. The email I received back was the product has already gone to shipping. Really within 10 minutes. So they said I needed to wait for the product then return. The day I received it I mailed it back. I had to pay for shipping. After 2 weeks I emailed back because I still haven’t received my refund. I was told the package hasn’t arrived. Well 5 weeks later and they are still telling me it hasn’t arrived. That’s funny because the tracking info clearly shows it was delivered 5 days after I mailed it out. Now they are saying they can’t issue a refund. Well I have kept all emails for proof of this issue. This company is a fraud. If they stay in business it is a shame. Taking people’s money. Lying to their customers. This is no way to do business. That’s why they don’t have a phone number. I’m so disgusted in them. I’m going to take matters further and fight for this company to go under. I will go to every business selling this crap product and fight that they stop selling it. I will never do business with them ever. I highly suggest no one else does either
We sincerely apologize for any confusion the customer has faced. For a great customer experience, our systems send out the product as fast as possible. At times, this may be within minutes of ordering depending on a few factors.
Our records indicate that Mr. had placed the order on October 9th, 2018 at 12:36 a.m.
At 4:15 a.m., Mr. had requested to cancel the order. Unfortunately, by the time the request was handled, the product had shipped and there was no way to cancel it.
The customer was explained that he may refuse the package once it arrived or return it within 30-days for a refund.
Based on the communication between Mr. and a representative of SteelSeries, the customer was asked to provide a receipt for the shipping carrier as we had not received the package back to our warehouse. On November 9th, 2018, the customer had sent us a screenshot of tracking information from USPS.
Once again, the customer was asked to provide the receipt from USPS when the package was shipped. To this date, so receipt was provided, and we are still waiting for the arrival of the package to our warehouse.
We will gladly issue a refund once the product arrives and Mr. is encouraged to provide us with the shipping receipt, so we may help him investigate where the package is. He may do so using the ticket he had created: ***
SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Complaint: ***
I am rejecting this response because: I have sent them tracking info which clearly shows all the needed. The tracking information is the receipt. If they type in the tracking number I assigned it will show delivered. They are clearly trying to get out of the refund. There is no way that within a few minutes a product could be out for delivery. They could easily have cancelled. But I did go the extra mile by returning said package as soon as I recieved it. The tracking info once again a shows said package to have been delivered.
Sincerely,
Jeffery
As stated previously, the customer has failed to provide the shipping receipt after several requests. SteelSeries will continue to investigate the matter when the requests document(s) are produced by the customer. Until these document(s) are provided, we will consider this matter closed.
In a nutshell, I've had no headset for nearly 3 months now (2 at the moment) because *** lost the package and every time I call they just give me some BS. I got support involved and after 3 tickets getting denied I finally get transferred to someone (Adam) he was great help and very friendly but he couldn't get it resolved because *** has a terrible 1-800 number. But basically, I doubt I will ever get that headset and Adam won't give me ANYTHING (he just gave me a discount code which gets lower the more I spend lol..$15 off if I buy my headset again) So cool, I have to buy a whole new headset and neither side are being any help, I even asked to pay to ship for the worst headset they have, and I got rejected ;( I find it really sad that they didnt give me a replacement and just expect me to buy a whole new headset.
We sincerely apologize for the incident the customer is facing. Our records indicate that SteelSeries and Mr. have been in contact to help get this issue resolved. A claim was filed with *** for the customer by SteelSeries to locate the package.
*** had stated that per their GPS logs, the driver had delivered the package to the customers address and it was marked as delivered.
Because Mr. claimed that no such package was delivered, SteelSeries once again contacted *** for information, but they concluded that their records show the package was delivered.
As a result, SteelSeries, to maintain a positive business relation with Mr., has issued him a courtesy one-time, 15% coupon to be used on any product he so chooses.
SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Complaint: ***
I am rejecting this response because: I am not satisfied with this 15% coupon code, at least give me something its been months! I pretty much lost money and you guys wont help anymore. Yes it's ***'s fault but I need something...
Sincerely,
Saed
Truly understand your frustration. We have, and will continue, to work with you throughout this process. A claim was filed with *** for the lost package and the dispute must be addressed with them.
In a nutshell, I've had no headset for nearly 3 months now (2 at the moment) because *** lost the package and every time I call they just give me some BS. I got support involved and after 3 tickets getting denied I finally get transferred to someone (Adam) he was great help and very friendly but he couldn't get it resolved because *** has a terrible 1-800 number. But basically, I doubt I will ever get that headset and Adam won't give me ANYTHING (he just gave me a discount code which gets lower the more I spend lol..$15 off if I buy my headset again) So cool, I have to buy a whole new headset and neither side are being any help, I even asked to pay to ship for the worst headset they have, and I got rejected ;( I find it really sad that they didnt give me a replacement and just expect me to buy a whole new headset.
We sincerely apologize for the incident the customer is facing. Our records indicate that SteelSeries and Mr. have been in contact to help get this issue resolved. A claim was filed with *** for the customer by SteelSeries to locate the package.
*** had stated that per their GPS logs, the driver had delivered the package to the customers address and it was marked as delivered.
Because Mr. claimed that no such package was delivered, SteelSeries once again contacted *** for information, but they concluded that their records show the package was delivered.
As a result, SteelSeries, to maintain a positive business relation with Mr., has issued him a courtesy one-time, 15% coupon to be used on any product he so chooses.
SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Complaint: ***
I am rejecting this response because: I am not satisfied with this 15% coupon code, at least give me something its been months! I pretty much lost money and you guys wont help anymore. Yes it's ***'s fault but I need something...
Sincerely,
Saed
Truly understand your frustration. We have, and will continue, to work with you throughout this process. A claim was filed with *** for the lost package and the dispute must be addressed with them.
In a nutshell, I've had no headset for nearly 3 months now (2 at the moment) because *** lost the package and every time I call they just give me some BS. I got support involved and after 3 tickets getting denied I finally get transferred to someone (Adam) he was great help and very friendly but he couldn't get it resolved because *** has a terrible 1-800 number. But basically, I doubt I will ever get that headset and Adam won't give me ANYTHING (he just gave me a discount code which gets lower the more I spend lol..$15 off if I buy my headset again) So cool, I have to buy a whole new headset and neither side are being any help, I even asked to pay to ship for the worst headset they have, and I got rejected ;( I find it really sad that they didnt give me a replacement and just expect me to buy a whole new headset.
We sincerely apologize for the incident the customer is facing. Our records indicate that SteelSeries and Mr. have been in contact to help get this issue resolved. A claim was filed with *** for the customer by SteelSeries to locate the package.
*** had stated that per their GPS logs, the driver had delivered the package to the customers address and it was marked as delivered.
Because Mr. claimed that no such package was delivered, SteelSeries once again contacted *** for information, but they concluded that their records show the package was delivered.
As a result, SteelSeries, to maintain a positive business relation with Mr., has issued him a courtesy one-time, 15% coupon to be used on any product he so chooses.
SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Complaint: ***
I am rejecting this response because: I am not satisfied with this 15% coupon code, at least give me something its been months! I pretty much lost money and you guys wont help anymore. Yes it's ***'s fault but I need something...
Sincerely,
Saed
Truly understand your frustration. We have, and will continue, to work with you throughout this process. A claim was filed with *** for the lost package and the dispute must be addressed with them.
In a nutshell, I've had no headset for nearly 3 months now (2 at the moment) because *** lost the package and every time I call they just give me some BS. I got support involved and after 3 tickets getting denied I finally get transferred to someone (Adam) he was great help and very friendly but he couldn't get it resolved because *** has a terrible 1-800 number. But basically, I doubt I will ever get that headset and Adam won't give me ANYTHING (he just gave me a discount code which gets lower the more I spend lol..$15 off if I buy my headset again) So cool, I have to buy a whole new headset and neither side are being any help, I even asked to pay to ship for the worst headset they have, and I got rejected ;( I find it really sad that they didnt give me a replacement and just expect me to buy a whole new headset.
We sincerely apologize for the incident the customer is facing. Our records indicate that SteelSeries and Mr. have been in contact to help get this issue resolved. A claim was filed with *** for the customer by SteelSeries to locate the package.
*** had stated that per their GPS logs, the driver had delivered the package to the customers address and it was marked as delivered.
Because Mr. claimed that no such package was delivered, SteelSeries once again contacted *** for information, but they concluded that their records show the package was delivered.
As a result, SteelSeries, to maintain a positive business relation with Mr., has issued him a courtesy one-time, 15% coupon to be used on any product he so chooses.
SteelSeries believes this response addresses the complaint satisfactory and considers this matter closed.
Complaint: ***
I am rejecting this response because: I am not satisfied with this 15% coupon code, at least give me something its been months! I pretty much lost money and you guys wont help anymore. Yes it's ***'s fault but I need something...
Sincerely,
Saed
Truly understand your frustration. We have, and will continue, to work with you throughout this process. A claim was filed with *** for the lost package and the dispute must be addressed with them.
While there is good reviews about the product they are the worst in providing support to their customer. In fact, they are trying to steal my money by promising a refund for my shipping charge after I shipped their product back and then not following it through. Their support agent does not care about you. It takes them a day to respond. There is no way to have conversation with a live person. So, basically you are screwed while trying to get support from them.
Hey ***
Do you have the ticket that you submitted? Having live phone support is something we are currently looking into.
3. After opening two more support ticket to resolve this my shipping charge was finally refunded. Took about a month and a week or so to get this resolved.
While there is good reviews about the product they are the worst in providing support to their customer. In fact, they are trying to steal my money by promising a refund for my shipping charge after I shipped their product back and then not following it through. Their support agent does not care about you. It takes them a day to respond. There is no way to have conversation with a live person. So, basically you are screwed while trying to get support from them.
Hey ***
Do you have the ticket that you submitted? Having live phone support is something we are currently looking into.
3. After opening two more support ticket to resolve this my shipping charge was finally refunded. Took about a month and a week or so to get this resolved.
While there is good reviews about the product they are the worst in providing support to their customer. In fact, they are trying to steal my money by promising a refund for my shipping charge after I shipped their product back and then not following it through. Their support agent does not care about you. It takes them a day to respond. There is no way to have conversation with a live person. So, basically you are screwed while trying to get support from them.
Hey ***
Do you have the ticket that you submitted? Having live phone support is something we are currently looking into.
3. After opening two more support ticket to resolve this my shipping charge was finally refunded. Took about a month and a week or so to get this resolved.
While there is good reviews about the product they are the worst in providing support to their customer. In fact, they are trying to steal my money by promising a refund for my shipping charge after I shipped their product back and then not following it through. Their support agent does not care about you. It takes them a day to respond. There is no way to have conversation with a live person. So, basically you are screwed while trying to get support from them.
Hey ***
Do you have the ticket that you submitted? Having live phone support is something we are currently looking into.
3. After opening two more support ticket to resolve this my shipping charge was finally refunded. Took about a month and a week or so to get this resolved.
I bought steelseries stratus xl controller from ***.
Connected it to windows 10 pc. Steelseries engine software doesnt recognize controller. CANNOT CONFIGURE
Connected the controller to 3 different Android devices ON ALL 3 THE CONTROLLER'S L2 AND R2 BUTTONS FO NOT REGISTER
I opened a support ticket for this on steelseries website I HAVENT HEARD BACK FROM THEM.
Even worse I went to the internet to find info on how to fix the issues AND GUESS WHAT? EVERYONE ELSE HAS THE SAME ISSUES!
Beware Steelseries is a GARBAGE COMPANY SELLING GARBAGE PRODUCT
WHY IS STEELSERIES PRODUCTS ON *** SHELVES???????