SteelSeries Reviews (%countItem)
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Address: 656 W Randolph St Suite 2E and 3E, Chicago, Illinois, United States, 60661-2132
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Received a defective *** pro wireless headset from steel series there is a rattle in the left ear piece. After contacting customer support ticket *** and being unhappy with the service/solution offered I requested to speak with a supervisor. After over 3 full business days I have still not been contacted by said supervisor so I can infer they do not care about my issue and will not try to resolve it. Their RMA process at the very least insulting and demeaning treating their customer as a common criminal this is simply unacceptable. This company has no phone support and refuses to respond to emails in a timely matter.
SteelSeries is aware of the complaint filed and would like to thank Revdex.com for allowing us to address it.
Our records indicate that the customer was contacted by a supervisor on 1/11/2020, outside business hours.
Our support team is open Monday to Friday, 9am to 5pm US Central Time.
All requests are handled in the order that they came in. The customer should be getting a response to their ticket shortly, during the business hours indicated above.
SteelSeries believes this response adequately addresses the complaint and considers the matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The company is attempting to correct the wrongs that I believe have been committed and did contact me outside of their regular business hours with a solution that I believe will be acceptable.
Sincerely,
Andrew S
Received a defective *** pro wireless headset from steel series there is a rattle in the left ear piece. After contacting customer support ticket *** and being unhappy with the service/solution offered I requested to speak with a supervisor. After over 3 full business days I have still not been contacted by said supervisor so I can infer they do not care about my issue and will not try to resolve it. Their RMA process at the very least insulting and demeaning treating their customer as a common criminal this is simply unacceptable. This company has no phone support and refuses to respond to emails in a timely matter.
SteelSeries is aware of the complaint filed and would like to thank Revdex.com for allowing us to address it.
Our records indicate that the customer was contacted by a supervisor on 1/11/2020, outside business hours.
Our support team is open Monday to Friday, 9am to 5pm US Central Time.
All requests are handled in the order that they came in. The customer should be getting a response to their ticket shortly, during the business hours indicated above.
SteelSeries believes this response adequately addresses the complaint and considers the matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The company is attempting to correct the wrongs that I believe have been committed and did contact me outside of their regular business hours with a solution that I believe will be acceptable.
Sincerely,
Andrew S
Received a defective *** pro wireless headset from steel series there is a rattle in the left ear piece. After contacting customer support ticket *** and being unhappy with the service/solution offered I requested to speak with a supervisor. After over 3 full business days I have still not been contacted by said supervisor so I can infer they do not care about my issue and will not try to resolve it. Their RMA process at the very least insulting and demeaning treating their customer as a common criminal this is simply unacceptable. This company has no phone support and refuses to respond to emails in a timely matter.
SteelSeries is aware of the complaint filed and would like to thank Revdex.com for allowing us to address it.
Our records indicate that the customer was contacted by a supervisor on 1/11/2020, outside business hours.
Our support team is open Monday to Friday, 9am to 5pm US Central Time.
All requests are handled in the order that they came in. The customer should be getting a response to their ticket shortly, during the business hours indicated above.
SteelSeries believes this response adequately addresses the complaint and considers the matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The company is attempting to correct the wrongs that I believe have been committed and did contact me outside of their regular business hours with a solution that I believe will be acceptable.
Sincerely,
Andrew S
I purchased the *** for my son for Christmas. The purchase was made on November 29, 2019. I opened a service ticket on December 30 because the headset began dropping connection consistently. The item was also unable to be used without an adaptor for his computer and after he purchased this piece with his own money, the headset does not work correctly with his computer either. Since opening a service ticket, I must wait days for a response. There is no way to speak with a customer representative, you must open a service ticket to address any and all concerns. We have tried to troubleshoot with suggestions they have offered, but regardless what is done, the headset is defective and will not work at all now. For the amount we paid for this device, I expected much better quality. However, headphone from the dollar store would be a comparable comparison.
SteelSeries would like to thank Revdex.com for making us aware of this complaint.
Our records indicate that a return request was initiated by the customer on 1/1/2020 and has since been approved. The return instructions have been provided to the customer and a refund will be issued upon receiving the product at our warehouse.
SteelSeries believes this response adequately addresses the customers concern and considers this matter closed.
A return claim has been initiated. As such, please direct further questions and/or concerns to the agent assigned to the ticket as we are unable to process a return outside our messaging system.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. I will be returning the equipment for a full refund, without the box, as stated in the last email.
Sincerely,
Monica J
I purchased the *** for my son for Christmas. The purchase was made on November 29, 2019. I opened a service ticket on December 30 because the headset began dropping connection consistently. The item was also unable to be used without an adaptor for his computer and after he purchased this piece with his own money, the headset does not work correctly with his computer either. Since opening a service ticket, I must wait days for a response. There is no way to speak with a customer representative, you must open a service ticket to address any and all concerns. We have tried to troubleshoot with suggestions they have offered, but regardless what is done, the headset is defective and will not work at all now. For the amount we paid for this device, I expected much better quality. However, headphone from the dollar store would be a comparable comparison.
SteelSeries would like to thank Revdex.com for making us aware of this complaint.
Our records indicate that a return request was initiated by the customer on 1/1/2020 and has since been approved. The return instructions have been provided to the customer and a refund will be issued upon receiving the product at our warehouse.
SteelSeries believes this response adequately addresses the customers concern and considers this matter closed.
A return claim has been initiated. As such, please direct further questions and/or concerns to the agent assigned to the ticket as we are unable to process a return outside our messaging system.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. I will be returning the equipment for a full refund, without the box, as stated in the last email.
Sincerely,
Monica J
I purchased the *** for my son for Christmas. The purchase was made on November 29, 2019. I opened a service ticket on December 30 because the headset began dropping connection consistently. The item was also unable to be used without an adaptor for his computer and after he purchased this piece with his own money, the headset does not work correctly with his computer either. Since opening a service ticket, I must wait days for a response. There is no way to speak with a customer representative, you must open a service ticket to address any and all concerns. We have tried to troubleshoot with suggestions they have offered, but regardless what is done, the headset is defective and will not work at all now. For the amount we paid for this device, I expected much better quality. However, headphone from the dollar store would be a comparable comparison.
SteelSeries would like to thank Revdex.com for making us aware of this complaint.
Our records indicate that a return request was initiated by the customer on 1/1/2020 and has since been approved. The return instructions have been provided to the customer and a refund will be issued upon receiving the product at our warehouse.
SteelSeries believes this response adequately addresses the customers concern and considers this matter closed.
A return claim has been initiated. As such, please direct further questions and/or concerns to the agent assigned to the ticket as we are unable to process a return outside our messaging system.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. I will be returning the equipment for a full refund, without the box, as stated in the last email.
Sincerely,
Monica J
I purchased the *** for my son for Christmas. The purchase was made on November 29, 2019. I opened a service ticket on December 30 because the headset began dropping connection consistently. The item was also unable to be used without an adaptor for his computer and after he purchased this piece with his own money, the headset does not work correctly with his computer either. Since opening a service ticket, I must wait days for a response. There is no way to speak with a customer representative, you must open a service ticket to address any and all concerns. We have tried to troubleshoot with suggestions they have offered, but regardless what is done, the headset is defective and will not work at all now. For the amount we paid for this device, I expected much better quality. However, headphone from the dollar store would be a comparable comparison.
SteelSeries would like to thank Revdex.com for making us aware of this complaint.
Our records indicate that a return request was initiated by the customer on 1/1/2020 and has since been approved. The return instructions have been provided to the customer and a refund will be issued upon receiving the product at our warehouse.
SteelSeries believes this response adequately addresses the customers concern and considers this matter closed.
A return claim has been initiated. As such, please direct further questions and/or concerns to the agent assigned to the ticket as we are unable to process a return outside our messaging system.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. I will be returning the equipment for a full refund, without the box, as stated in the last email.
Sincerely,
Monica J
I emailed Steel Series on 12/26 regarding wanting to return a headset that I had purchased for my son for Christmas.I received back stating they received my message and would get back to me. I emailed again explaining my issue again but have not received a reply. I searched the company and found the number for the U.S. headquarters and called it. The number has been disconnected. The number listed for them on your website is also disconnected. I find this unacceptable customer service and think they should be reported.
SteelSeries is aware of the complaint filed and would like to thank the Revdex.com for allowing us to respond.
The customer had originally contacted us on December 26, 2019. As notated at the time on our support page, the support team was out of office for the holidays until January 2nd, 2020. According to our records, the customer was provided with return instructions on January 2nd, 2020.
SteelSeries believes this response adequately addresses the complaint and considers this matter closed.
I emailed Steel Series on 12/26 regarding wanting to return a headset that I had purchased for my son for Christmas.I received back stating they received my message and would get back to me. I emailed again explaining my issue again but have not received a reply. I searched the company and found the number for the U.S. headquarters and called it. The number has been disconnected. The number listed for them on your website is also disconnected. I find this unacceptable customer service and think they should be reported.
SteelSeries is aware of the complaint filed and would like to thank the Revdex.com for allowing us to respond.
The customer had originally contacted us on December 26, 2019. As notated at the time on our support page, the support team was out of office for the holidays until January 2nd, 2020. According to our records, the customer was provided with return instructions on January 2nd, 2020.
SteelSeries believes this response adequately addresses the complaint and considers this matter closed.
I emailed Steel Series on 12/26 regarding wanting to return a headset that I had purchased for my son for Christmas.I received back stating they received my message and would get back to me. I emailed again explaining my issue again but have not received a reply. I searched the company and found the number for the U.S. headquarters and called it. The number has been disconnected. The number listed for them on your website is also disconnected. I find this unacceptable customer service and think they should be reported.
SteelSeries is aware of the complaint filed and would like to thank the Revdex.com for allowing us to respond.
The customer had originally contacted us on December 26, 2019. As notated at the time on our support page, the support team was out of office for the holidays until January 2nd, 2020. According to our records, the customer was provided with return instructions on January 2nd, 2020.
SteelSeries believes this response adequately addresses the complaint and considers this matter closed.
I emailed Steel Series on 12/26 regarding wanting to return a headset that I had purchased for my son for Christmas.I received back stating they received my message and would get back to me. I emailed again explaining my issue again but have not received a reply. I searched the company and found the number for the U.S. headquarters and called it. The number has been disconnected. The number listed for them on your website is also disconnected. I find this unacceptable customer service and think they should be reported.
SteelSeries is aware of the complaint filed and would like to thank the Revdex.com for allowing us to respond.
The customer had originally contacted us on December 26, 2019. As notated at the time on our support page, the support team was out of office for the holidays until January 2nd, 2020. According to our records, the customer was provided with return instructions on January 2nd, 2020.
SteelSeries believes this response adequately addresses the complaint and considers this matter closed.
The item was supposed to be delivered on November 27, 2019. However I have never received my item. I contacted SteelSeries immediately and they put me on a goose chase and said they will get back to me within 2 weeks. I have waited well over a month and never heard back. I contracted them again and they said I have to get a police report. I got the police report and now they are escalating it to some executive. I have waited over a month and have not received my refund... I lost $382 on this purchase and this scam company won't refund me.
SteelSeries is aware of Mr. complaint and would like to address the situation.
We have launched an investigation with *** to locate the package. *** has concluded their investigation, including verifying GPS logs, and has concluded that the package was properly delivered to the address provided during the initial checkout. Therefore, the claim has been denied. As such, the customer was asked to file a police report and we are currently working with the police department the settle the situation.
After further investigation, Mr. has filed a charge back with his bank on or around the 20th of December. As such, further communications will be handled with the bank to quickly come to a resolution.
SteelSeries would like to thank Revdex.com for making us aware of this situation and believes this answer adequately addresses the complaint. As such, SteelSeries considers this matter closed.
The item was supposed to be delivered on November 27, 2019. However I have never received my item. I contacted SteelSeries immediately and they put me on a goose chase and said they will get back to me within 2 weeks. I have waited well over a month and never heard back. I contracted them again and they said I have to get a police report. I got the police report and now they are escalating it to some executive. I have waited over a month and have not received my refund... I lost $382 on this purchase and this scam company won't refund me.
SteelSeries is aware of Mr. complaint and would like to address the situation.
We have launched an investigation with *** to locate the package. *** has concluded their investigation, including verifying GPS logs, and has concluded that the package was properly delivered to the address provided during the initial checkout. Therefore, the claim has been denied. As such, the customer was asked to file a police report and we are currently working with the police department the settle the situation.
After further investigation, Mr. has filed a charge back with his bank on or around the 20th of December. As such, further communications will be handled with the bank to quickly come to a resolution.
SteelSeries would like to thank Revdex.com for making us aware of this situation and believes this answer adequately addresses the complaint. As such, SteelSeries considers this matter closed.
The item was supposed to be delivered on November 27, 2019. However I have never received my item. I contacted SteelSeries immediately and they put me on a goose chase and said they will get back to me within 2 weeks. I have waited well over a month and never heard back. I contracted them again and they said I have to get a police report. I got the police report and now they are escalating it to some executive. I have waited over a month and have not received my refund... I lost $382 on this purchase and this scam company won't refund me.
SteelSeries is aware of Mr. complaint and would like to address the situation.
We have launched an investigation with *** to locate the package. *** has concluded their investigation, including verifying GPS logs, and has concluded that the package was properly delivered to the address provided during the initial checkout. Therefore, the claim has been denied. As such, the customer was asked to file a police report and we are currently working with the police department the settle the situation.
After further investigation, Mr. has filed a charge back with his bank on or around the 20th of December. As such, further communications will be handled with the bank to quickly come to a resolution.
SteelSeries would like to thank Revdex.com for making us aware of this situation and believes this answer adequately addresses the complaint. As such, SteelSeries considers this matter closed.
The item was supposed to be delivered on November 27, 2019. However I have never received my item. I contacted SteelSeries immediately and they put me on a goose chase and said they will get back to me within 2 weeks. I have waited well over a month and never heard back. I contracted them again and they said I have to get a police report. I got the police report and now they are escalating it to some executive. I have waited over a month and have not received my refund... I lost $382 on this purchase and this scam company won't refund me.
SteelSeries is aware of Mr. complaint and would like to address the situation.
We have launched an investigation with *** to locate the package. *** has concluded their investigation, including verifying GPS logs, and has concluded that the package was properly delivered to the address provided during the initial checkout. Therefore, the claim has been denied. As such, the customer was asked to file a police report and we are currently working with the police department the settle the situation.
After further investigation, Mr. has filed a charge back with his bank on or around the 20th of December. As such, further communications will be handled with the bank to quickly come to a resolution.
SteelSeries would like to thank Revdex.com for making us aware of this situation and believes this answer adequately addresses the complaint. As such, SteelSeries considers this matter closed.
Unable to get a response from the company regarding an open support ticket, Chat support is only able to advise someone will be in contact soon (1-2 business days) but no response in over a week. An RMA was issued by the company, but when the replacement product was ordered no item was shipped despite it showing on the shipping invoice. Order was placed on 12/11/2019, received on 12/15/2019 and missing item reported on 12/17/2019. When shipment was received invoice indicated the shipment should be a total of 4.5 Lbs but *** tracking shows a total weight of 1.7 Lbs and only one package in the shipment. The missing item shows, on invoice, as weighing 3.3 Lbs. No responses have been issued as of 12/26/2019, Chat support was contacted on 12/17, 12/19 and 12/26. Each time the chat agent advised a follow-up was sent to the team handling the ticket and someone would be in contact with-in 1-2 business days typically but due to holidays they were busy so it may take longer.
SteelSeries is aware of the complaint filed by Mr. H and would like to thank Revdex.com for allowing us to address the issue.
After a quick investigation, our warehouse has determined on December 30th, 2019, that a warranty *** was not included in the package. As such, a new package was shipped to the customer on December 31st, 2019.
We analogize for the inconvenience.
SteelSeries believes this answers addresses the original complaint and considers this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Brian H
Unable to get a response from the company regarding an open support ticket, Chat support is only able to advise someone will be in contact soon (1-2 business days) but no response in over a week. An RMA was issued by the company, but when the replacement product was ordered no item was shipped despite it showing on the shipping invoice. Order was placed on 12/11/2019, received on 12/15/2019 and missing item reported on 12/17/2019. When shipment was received invoice indicated the shipment should be a total of 4.5 Lbs but *** tracking shows a total weight of 1.7 Lbs and only one package in the shipment. The missing item shows, on invoice, as weighing 3.3 Lbs. No responses have been issued as of 12/26/2019, Chat support was contacted on 12/17, 12/19 and 12/26. Each time the chat agent advised a follow-up was sent to the team handling the ticket and someone would be in contact with-in 1-2 business days typically but due to holidays they were busy so it may take longer.
SteelSeries is aware of the complaint filed by Mr. H and would like to thank Revdex.com for allowing us to address the issue.
After a quick investigation, our warehouse has determined on December 30th, 2019, that a warranty *** was not included in the package. As such, a new package was shipped to the customer on December 31st, 2019.
We analogize for the inconvenience.
SteelSeries believes this answers addresses the original complaint and considers this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Brian H
Unable to get a response from the company regarding an open support ticket, Chat support is only able to advise someone will be in contact soon (1-2 business days) but no response in over a week. An RMA was issued by the company, but when the replacement product was ordered no item was shipped despite it showing on the shipping invoice. Order was placed on 12/11/2019, received on 12/15/2019 and missing item reported on 12/17/2019. When shipment was received invoice indicated the shipment should be a total of 4.5 Lbs but *** tracking shows a total weight of 1.7 Lbs and only one package in the shipment. The missing item shows, on invoice, as weighing 3.3 Lbs. No responses have been issued as of 12/26/2019, Chat support was contacted on 12/17, 12/19 and 12/26. Each time the chat agent advised a follow-up was sent to the team handling the ticket and someone would be in contact with-in 1-2 business days typically but due to holidays they were busy so it may take longer.
SteelSeries is aware of the complaint filed by Mr. H and would like to thank Revdex.com for allowing us to address the issue.
After a quick investigation, our warehouse has determined on December 30th, 2019, that a warranty *** was not included in the package. As such, a new package was shipped to the customer on December 31st, 2019.
We analogize for the inconvenience.
SteelSeries believes this answers addresses the original complaint and considers this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Brian H
Unable to get a response from the company regarding an open support ticket, Chat support is only able to advise someone will be in contact soon (1-2 business days) but no response in over a week. An RMA was issued by the company, but when the replacement product was ordered no item was shipped despite it showing on the shipping invoice. Order was placed on 12/11/2019, received on 12/15/2019 and missing item reported on 12/17/2019. When shipment was received invoice indicated the shipment should be a total of 4.5 Lbs but *** tracking shows a total weight of 1.7 Lbs and only one package in the shipment. The missing item shows, on invoice, as weighing 3.3 Lbs. No responses have been issued as of 12/26/2019, Chat support was contacted on 12/17, 12/19 and 12/26. Each time the chat agent advised a follow-up was sent to the team handling the ticket and someone would be in contact with-in 1-2 business days typically but due to holidays they were busy so it may take longer.
SteelSeries is aware of the complaint filed by Mr. H and would like to thank Revdex.com for allowing us to address the issue.
After a quick investigation, our warehouse has determined on December 30th, 2019, that a warranty *** was not included in the package. As such, a new package was shipped to the customer on December 31st, 2019.
We analogize for the inconvenience.
SteelSeries believes this answers addresses the original complaint and considers this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Brian H
This company is undoubtedly the worst computer peripheral company out there. Their customer service is rude, careless, and will not listen to reason. They develop products that break within a year, so the customer is forced to buy a new one, every year. This is called planned obsolescence and should be criminal.
My issue begins with a mouse (Rival 500) that I bought on Amazon last year. Half way into the year of using the new mouse, it began to show signs of malfunction. Some buttons were not registering properly, macros were not being played back on time, and the middle mouse button started double triggering from one click. That means when you click it once, the computer registered two or more clicks. This wasn't the biggest of problems since it happened sporadically and I could still use the main click buttons normally.
More recently, the palm cover on the mouse decided to break off, it just fell off. So I went to their website register an account and setup a warranty replacement request. They get back to me pretty quickly within a day or two, and ask for more information like pictures, the proof or purchase, and serial number. I happily provided all information that was requested.
Then he tells me my mouse is out of warranty. Apparently they only have a ONE YEAR warranty in the USA, and two years in EU. My issue began before the warranty expired. I tired to explain this to the "customer experience" rep Max, but he refused to listen to me, and just kept saying it's out of warranty and they will not replace it. He then forcefully closed the ticket and I couldn't even rate him and how poor my experience was.
Since the mouse broke while it was under warranty, I wanted a replacement, a reasonable request. But I was forcefully denied the service. And at this point I don't even wanna deal with these rude criminals. I want my money back.
I demand a full refund and recompense for this issue, in the sum of $100 USD. This company needs to be held accountable.
SteelSeries would like to thank Revdex.com for the opportunity to address this issue.
We were able to locate the communication between the customer and an agent from SteelSeries. A support ticket was filed by Mr. on 12/15/2019 and shortly after, a warranty claim was initiated. As part of SteelSeries warranty process, a verification system is used to ensure proper procedures are followed and to verify the eligibility of the warranty.
This information is publicly available here: https://support.steelseries.com/hc/en-us/articles/***-What-does-my-warranty-cover-and-how-long-does-it-last-
During the warranty verification, it was determined using the customers purchase receipt that Mr. was out of warranty at the time he contacted us. As such, the agent informed the customer that a warranty is unfortunately unavailable, but as a token of good faith, a 15% coupon can be extended.
Mr. refused the offer and insisted on pursing the warranty claim which was no longer available to him as he originally purchased the product from Amazon over a year ago.
On 12/20/2019, Mr. initiated a second contact with SteelSeries which was now automatically routed to a separate agent. In this communication, Mr. used extremely foul language calling the agent extremely derogatory terms and attaching insulting pictures.
SteelSeries stands by the original decision that the customer has no warranty remaining. In addition, due to the customers recent derogatory behavior, the offer of 15% has been receded and no longer offered to the customer.
SteelSeries believes this response adequately addresses the customers complaint and considers this matter closed.
As previously mention, during the original contact that the customer contacted SteelSeries, he was out of warranty. Due to the nature of the language the customer used in his second contact to us, the 15% offer is no longer being presented.
As also previously mentioned, all SteelSeries terms and conditions, including warranty details, can be located on SteelSeries.com
SteelSeries believe this responds adequately addresses the customers complaint and considers this matter closed.
Complaint: ***
I am rejecting this response because:
As previously mentioned, the product broke DURING the one year warranty period. Due to the nature of the way this request was handled, the replacement request is no longer being pursued. Instead, a full refund and recompense is demanded from Steel Series for foul business practice, time wasted, mismanagement, and broken hardware, in the sum of $100 USD. As also previously mentioned the product malfunctioned DURING the one year warranty in which terms and conditions apply available on steelseries.comIt seems that this business representative doesn't understand that their products are bad, and break often. As my original reasonable request was denied and I was treated unfairly and rudely brushed off, I demand a refund and recompense in the sum of $100 USD.I consider this matter open, and Steel Series held responsible for the time wasted, rude behavior, and ultimately their failed hardware that broke under warranty. Seems that a reasonable company would take responsibility for their FAILED BROKEN hardware that they sell and would replace it in good faith. But this company is a corrupt, sullen, and clearly criminal organization. This is why I am seeking recompense for my lost time, money, and hardware. If you further keep denying the fact that your product broke under warranty, I will be forced to peruse litigation on this matter. This is why your company has a D- rating on the Revdex.com, you think you can get away with selling sub-par hardware and then tossing your customers aside like a dirty rag. Sorry, but that's not how America works. Here in America companies like yours get torn to shreds for poor customer service, because the CUSTOMER IS KING. Without the customer, YOU ARE NOTHING. It's about time you realize this for your own good, or you will force yourself out of business.
Sincerely,
Eugene