Stericycle, Inc.

We have had one of our Managers attempt to reach out to Ms. [redacted] directly in order to review potential solutions to this matter. We were informed by Ms. [redacted] that the doctor will be reaching out to us to resolve this matter. So far we have not received a call, but we hope the doctor will return our message and give us an opportunity to resolve their concerns. We will also continue trying to connect with the doctor directly and can help to evaluate these options.

Initial Business Response /* (1000, 5, 2015/08/11) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms.[redacted] directly in order to review potential solutions to this matter.

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our...

business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering. However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.

Our
service agreements do allow for periodic price increases and these increases
are a standard condition of our service agreement to help cover any cost
increases we may face to meet regulatory requirements across local, state, and
federal standards as well as prepare for investments in our...

business to keep
abreast of needed technology and ensure the protection of our customers as part
of our 'cradle to grave' service offering. However, we are more than willing to work with our customers to find a service
program with a rate that works for them. We offer a variety of different
program levels and pick-up frequencies and can help to evaluate these options.
We will have one of our Managers reach out to Mr. Morgan directly in order to review potential solutions to this matter.

Complaint: [redacted]
I am rejecting this response because it is not acceptable. Using misleading business tactics to create long-term contract terms is not fair business practice. We intend to take any measure necessary toend our contract.
Sincerely,
[redacted]

While we regret Mr. [redacted]’s dissatisfaction , we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will...

verify before signing that they are authorized to do so. On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office. Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement. It is unfortunate that your representative did not read and understand what was signed. In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we have cancelled Stericycle account #[redacted] and removed the fee’s billed, leaving the amount due 0.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have continuously increased our rates over and over again without any type of notice. They claim that this is standard practice yet there is a massive class action lawsuit against them for these reasons. I would like all services cancelled and the liquidation charges dropped down to $0.00. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com:Below is the details on our availability for a Mediation Hearing: From: [redacted] Sent: Friday, January 08, 2016 4:49 PM To: [redacted] Cc: [redacted] Subject: Revdex.com Case #[redacted] - Stericycle Hi [redacted] At this time, we are going to have to decline the mediation request on case # [redacted] Thank you, [redacted] Customer Service Team Lead Stericycle, Inc. [redacted]
[redacted] Phone: [redacted] Fax: [redacted]

While we regret Ms. [redacted] dissatisfaction, we are more than willing to work with our customers. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Complaint: [redacted]
I am rejecting this response because:  We have requested SEVERAL times for someone to contact us and they never did.  We have also been told SEVERAL times that they DO NOT allow one pick up per year.  Why would any of this suddenly change because we made a complaint and want out of our contract?  I believe Stericycle would prefer this response be accepted to quickly close this complaint so it appears to be resolved, and we would be in the same boat we are in now.  We are not the first office who has complained about this company for the same reasons. I think that is evident in the huge class-action lawsuit against Stericycle right now alleging that the company violated contracts and defrauded customers by hundreds of millions of dollars through an automatic price-increasing scheme.  Therefore, I cannot accept this response.  I want out of this contract.  No termination fees attached.
Sincerely,
[redacted]

While we regret Dr. [redacted] dissatisfaction, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminated. Stericycle faces costs associated with building each customer into our routes and processing schedules. This...

helps us recoup after an un-planned loss which does have an impact on our business. In closing, we believe we acted in full accordance with the service agreement signed by Dr. [redacted]. However, as a means of maintaining positive customer relations, we will agree to waive the early termination fee of $8610.94 on account #[redacted] as requested. We truly appreciate the opportunity we have had to serve Dr. [redacted] over the years and wish continued success for the business.

Complaint: [redacted]
I am rejecting this response because:  I have spoken with over 7 different employees of Stericylce to work out an acceptable plan.  The last time I was given one number then sent a contract (fill & sign) that was completely different than the numbers that were discussed AND even varied from the email that contained the "key account changes".  This, on top of being told I had to be "certified" as a medical waste generator which was why I needed the Sterisafe Program.  Veterinary Hospitals don't even fall under these guidelines.  Stericycle does not even know its client or the laws regarding its own product.  Again, I do not wish to continue business with a company that works on such deception and bad business ethics.  I want the contract terminated with no "liquidation" fees or other penalties.
Sincerely,
Adrienne [redacted]

We have enjoyed servicing the Austin Fertility Institute and we truly appreciate their business. As a means of maintaining positive customer relations, we have agreed to remove the fees billed after the cancellation of $925.23.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Note, the issue was the original department I sent the receipt too replied that this item WAS reimbursable and that a check was being mailed (the answer I got several times when followed up).  It was only when someone forwarded me to this group over 4 months later and 2 phone calls to this group that they then said it was not reimbursable and that the other group I was working with all along (which is the number [redacted] provides on their website for this recall) should not have approved it.  Regardless, I have since received the check, which is what the first department told me all along. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have not spoken to anyone regarding liquidated damages or about continuing contract that's in place.  In addition, I have not received an outline or itemized bill of current charges above what was originally quoted in the contract so I have no idea what and how liquidated damages, if any, are being calculated or charged.  This is the nature of my original complaint.  I have no idea what is being charged.  Were I to receive proper itemization or notice of charges, I may be inclined to fulfill existing contract.  That remains to be seen and again is the nature of my complaint.      
Sincerely,
[redacted]

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our...

business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.