Stericycle, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.We will immediately issue the check for $1,000 upon our receipt of a written release stating that Stericycle's has accepted the $1,000 settlement, and our account with them is paid in full and no additional payments are due to them.  Also, our offer also consisted of ceasing all collection activities that are being pursued through ARM Solutions for a higher amount.  This settlement release can be emailed to us.  Please advise as to the address and whose attention the payment should be sent to and any references necessary to ensure it reaches the correct division.  
Sincerely,
[redacted] Pain Mgmt

Initial Business Response /* (1000, 5, 2015/09/22) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

On 4/29/2016, we had one of our Managers attempt to reach Ms. [redacted] directly. So far we have been unable to connect with Ms. [redacted]. Our manager has also sent an email to [redacted]@gmail.com with no response, we hope that she will return our message and give us an opportunity to resolve their concerns. We will continue to reach out to Ms. [redacted] directly.

Our
service agreements do allow for periodic price increases and these increases
are a standard condition of our service agreement to help cover any cost
increases we may face to meet regulatory requirements across local, state, and
federal standards as well as prepare for investments in our...

business to keep
abreast of needed technology and ensure the protection of our customers as part
of our 'cradle to grave' service offering. However, we are more than willing to work with our customers to find a service
program with a rate that works for them. We offer a variety of different
program levels and pick-up frequencies and can help to evaluate these options.
We will have one of our Managers reach out to Ms. [redacted] directly in order
to review potential solutions to this matter.

Complaint: [redacted]
I am rejecting this response because:  Stericycle continues to refuse our request for early termination of our contract without any liquidation or penalties.  Multiple reasons stated in previous responses explains our complaints with Stericycle.  This company represents poor quality and customer service.  How a company can increase their rates so much every year baffles me.  Their explanation of this is laughable.  I hope future and current clients of Stericycle takes a hard look at how this company price gauges, allows an unauthorized employees to sign the contract and provide the lack of customer service.  And to refuse to comply with the requests of customer complaints.  I encourage the Revdex.com to allow a poor rating to Stericycle as a result of their refusal to allow us to terminate our contract as a unhappy and dissatisfied customer.
Sincerely,
[redacted]

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted].We have forwarded the consumer’s response to the respective department, and they...

shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed regarding progress of procedure.Please expect to receive a response within 7 days.

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Stewart [redacted].We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed regarding progress of procedure.Please expect to receive written response within 7 days.

Complaint: [redacted]
I am rejecting this response because: this is just acknowledging that our plea was received. Still waiting for resolution of this issue. 
Sincerely,
[redacted], Md

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our...

business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.

While we regret Ms. [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] Dental Care that does not expire until June 1, 2020. We have offered to work with [redacted] Dental Care on potential resolutions to this matter, however they have...

insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is valid. Should [redacted] Dental Care wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue.

Complaint: [redacted]
I am rejecting this response because: No one has reached out to me and I want something in writing due to previous non successful attempts to settle this matter via phone.
Sincerely,
[redacted]

We will have one of our Managers reach out to Dr. [redacted] directly in order to review potential solutions to this matter.

Initial Business Response /* (1000, 6, 2015/09/28) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not interested in another plan or alternative option. We have honored our agreements. We want the services terminated with no fees and we would like it effective the date we submitted to Stericycle effective immediately. The rate adjustments and terms of their contracts are too one-sided for us to continue with this firm.
Final Business Response /* (4000, 10, 2015/10/09) */
Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalation. Our price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering. While we try to absorb most of these costs, at times we must pass them on to our customers. Stericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts.
One example of a significant investment made by Stericycle is a massive incinerator improvement project. We are required to upgrade all incinerators nationwide in order to meet 2014 EPA requirements. This is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines.
Nonetheless, we value[redacted] as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account without assessing liquidated damages. We will be sending one of our service personnel to perform a final pick-up and to retrieve any remaining Stericycle boxes or tubs on Monday October 19th.
Final Consumer Response /* (2000, 12, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:We have every intention to accept the proposal. However, we want to be upfront  and intends to part ways amicably what we really want is to request Stericycle to further reduce the liquidated damages So that we will be able to settle with ease. Thank you
Sincerely,
[redacted]

Please note that the terms and conditions of our agreement does state in section 2a; “This agreement shall automatically renew for successive terms equal to the original term unless either party has given 60 days notice in writing during the six month period prior to the renewal date of its’ desire...

to terminate this agreement”.  One of the primary reasons our agreements are set to automatically renew is so that the medical waste removal continues as scheduled, reducing the risk of non-compliance with state regulations.  However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Although we believe our service agreement to be entirely valid, in light of Mr. [redacted] dissatisfaction and in the interest of maintaining positive customer relations, we will agree to a credit of $924.12 as requested. We truly hope that this is an amicable resolution to this matter.

While we regret Ms. [redacted]’s dissatisfaction, we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will...

verify before signing that they are authorized to do so. On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office. Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement. It is unfortunate that your representative did not read and understand what was signed. In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we have cancel Stericycle account # [redacted] removing the penalty previously billed as requested, leaving the amount due $ 0.00.

Although we believe our agreement to be entirely valid and enforceable, After Hour Pediatrics PC has been a good customer to us over the years. In the interests of maintaining positive relations Stericycle has waived the amount due, leaving the balance on account [redacted] $ 0.00 as requested. ...

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Dr. [redacted].
We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed regarding...

progress of procedure.Please expect to receive written response within 7 days.

Complaint: [redacted]
I am rejecting this response because: Our major complaint is that we are being held to a contract with Stericycle that in itself is not necessarily valid.  The way in which Stericycle has continued to use deceptive practices in an attempt to make us pay for unnecessary products and services make us not trust the company and we do not wish to continue with the company any further.  We are requesting that Stericycle let us out of this questionable contract without any penalties.  We just wish to go our separate ways and not be forced to do business with a company that we can't trust.
Sincerely,
[redacted]