Stericycle, Inc.

Initial Business Response /* (1001, 13, 2015/07/06) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr.[redacted] directly in order to review potential solutions to this matter

Complaint: [redacted]
I am rejecting this response because: I received one voicemail from Stericycle on the morning of 12/6/16 from [redacted], call reference # [redacted]. (She actually only left her first name, and upon returning her call, was I able to learn her last name on her voicemail. The call back number left on my voicemail was (847) [redacted]. I attempted to return the call 3 times that same day, and was always sent directly to voicemail. I did leave a message requesting a return call. Ms. [redacted]' voicemail has an out of office reply stating she will be out of the office from Sept. 30th, and returning on Oct. 17th. During this time, none of her "messages will be saved," per out of office voicemail greeting. Please keep in mind that this is transpiring on DECEMBER 6th. The instructions given on her voicemail, state to call customer service (no number given,) or email her at l[redacted]@stericycle.com. In addition, I did send her an email requesting assistance with the account, and asking her to please contact me, ASAP. No response. Very unprofessional to have an out of office reply answering your customers' calls, that is a recording from 2 months ago, not to mention, I believe this supports my argument that when you try to contact a Stericycle representative, they seem to be "out of the office," for weeks at a time. I am completely dissatisfied with Stericycle's lack of customer service.
Sincerely,
[redacted]

While we regret Ms. [redacted] dissatisfaction, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers...

reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Initial Business Response /* (1000, 17, 2015/08/17) */
While we regret Ms. [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] Dermatology. We have offered to work with [redacted] Dermatology on potential resolutions to this matter, however...

they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is valid. Should [redacted] Dermatology wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue.
Initial Consumer Rebuttal /* (3000, 22, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Stericycle did not offer to work with us. They wanted us to pay on a monthly basis regardless of how may pickups we had. We paid over $800.00 already when all we had was 1 box of medical waste picked up by Stericycle. The only options offered by Stericycle was to pay regardless of the number of pickups. We have since hired another medical waste service and they charge per pick up; as it should be,and there is no unnecessary fees that add up to hundreds of dollars.
We still stand by the statement that this is unethical practice for any business.
Final Business Response /* (4000, 24, 2015/08/19) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Initial Business Response /* (1000, 5, 2015/06/15) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We have had one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have lost trust in this company and want to be let out of the contracts and their hidden agenda's.
Final Business Response /* (4000, 9, 2015/06/25) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We have had one of our Managers attempt to reach Ms. [redacted] directly in order to review potential solutions to this matter. So far we have been unable to connect with Ms. [redacted], but we hope that she will return our message and give us an opportunity to resolve her concerns. We will also continue trying to connect with Ms. [redacted] directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and that all fees including any liquidated damages and unbilled fees are waived leaving us with a zero balance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A manager reached out to me and she will be my contact going forward. She understood my frustration and went over my contract, pricing and pick up of medical waste. She will provide me with the proper boxes, add an additional pickup for stuff that was left. She also adjusted our pricing a bit. Thank you  Revdex.com for helping me resolve this issue.
Sincerely,
[redacted]

We have had one of our Managers attempt to reach Ms. [redacted] directly in order to review potential solutions to this matter. So far we have been unable to connect with Ms. [redacted], but we hope that she will return our message and give us an opportunity to resolve their concerns. We will also continue trying to connect with Ms. [redacted] directly and can help to evaluate these options.

Although we believe our agreement to be entirely valid and enforceable, [redacted] Ctr has been a good customer to us over the years. In the interests of maintaining positive relations we will agree to waive the early termination fee previously assessed to account # [redacted] effectively...

removing the fees previously billed leaving the amount due $ 0.00.

We are
more than willing to work with our customers to find a service program with a
rate that works for them. We offer a variety of different program levels and
pick-up frequencies and can help to evaluate these options. We will have one of
our Managers reach out to Mr. [redacted] directly in
order to review potential solutions to this matter.

Complaint: 11569933
I am rejecting this response because: We again do not want to be charged for terminating our agreement. Again, we never agreed to a 60 month contract. 
Sincerely,
Pebbles [redacted]

Stericycle and Franklin E [redacted] MD has worked out a new agreement as a resolution to this matter.

Stericycle provides recall related services on behalf of manufacturers and distributors of products. Based on our review of this inquiry, a replacement unit was shipped several weeks ago, however, there appears to have been delivery issues with USPS. A new replacement unit is being shipped out...

today via UPS for delivery this week.

Please note that the terms and conditions of our agreement does state in section 2a; “This agreement shall automatically renew for successive terms equal to the original term unless either party has given 60 days notice in writing during the six month period prior to the renewal date of its’ desire...

to terminate this agreement”. One of the primary reasons our agreements are set to automatically renew is so that the medical waste removal continues as scheduled, reducing the risk of non-compliance with state regulations. However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.

Complaint: [redacted]
I am rejecting this response because: That gesture is appreciated however we want that amount reduced  the more. Or better yet waived fully. 
Sincerely,
[redacted]

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted] Dermatology, PA. We have forwarded the consumer's response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer's plea. You will be informed regarding progress of procedure.
Please expect to receive written response within 7 days.

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Dr. [redacted].
We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed regarding...

progress of procedure.
Please expect to receive written response within 7 days.

Similar to the Revdex.com, [redacted] (“[redacted]”) is a third party organization which assists parties in resolving complaints. Specifically, [redacted] assists a large number of automotive manufacturers and importers to resolve vehicle complaints from Consumers.
[redacted] US LLC (“[redacted]”) had made an...

offer to replace Mr. [redacted]’ vehicle however, due to the fact that [redacted] was advised that Mr. [redacted] had retained an attorney, [redacted] was directed by [redacted] to make no further contact with Mr. [redacted] and only correspond with his attorney. To date, we have not received any further contact or correspondence from Mr. [redacted]’ Attorney or from [redacted] to enable us to complete this transaction.
We trust this clarifies our role in this matter and the fact that [redacted], like Revdex.com is not a party to this complaint.

While we regret Mr. [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Mr. [redacted]. They have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is valid. Should Mr. [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue.

Complaint: [redacted]
I am rejecting this response because: We do not trust your company, anymore. 
Sincerely,
Adriana [redacted]