Stericycle, Inc.

Initial Business Response /* (1000, 6, 2015/09/10) */
We value [redacted] as a Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account and remove the liquidated damages billed.
Initial Consumer Rebuttal /* (2000, 8,...

2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We will have one of our Managers reach out to [redacted] directly in order to review potential solutions to this matter.

One of our Managers is working with Ms. [redacted] on a potential solution to this matter.

Although we believe our agreement to be entirely valid and enforceable, [redacted] Dermatology has been a good customer to us over the years. Stericycle considers this matter closed leaving the amount due $ 0.00.

While we regret Ms. [redacted]' dissatisfaction, we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will...

verify before signing that they are authorized to do so.
On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office. Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement. It is unfortunate that your representative did not read and understand what was signed. Wwe are more than willing to work with our customers to find a service program with a rate that works for them. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/24) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr.[redacted] directly in order to review potential solutions to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

While we regret Ms. [redacted] dissatisfaction, we believe our agreement to be entirely valid and enforceable;[redacted] Eye Physicians has been a good customer to us over the years. In the interests of maintaining positive relations we have cancelled account # [redacted] removing the penalty...

previously billed leaving the amount due $ 0.00.

While we regret Ms. [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted], DDS that does not expire until March 1, 2019. Our service agreements do allow for periodic price increases and these increases are a standard condition...

of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Initial Business Response /* (1000, 5, 2015/07/17) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.

While we regret Mr. [redacted]’s dissatisfaction, we believe our contract to be entirely valid and binding. As an attempt to reach a compromise here, Stericycle will agree to refund the amount of $ 4,268.46 as requested. We feel this is an amicable resolution for both parties.

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our...

business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I accept as long as they send to my correct address.  [redacted] Dr,Louisville, KY [redacted].
Sincerely,
[redacted]

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Tatiana [redacted] DDS PC.We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed regarding progress of procedure.Please expect to receive written response within 7 days.

Although we believe our agreement to be entirely valid and enforceable, [redacted] DDS has been a good customer to us over the years. In the interests of maintaining positive relations we will cancel account # [redacted] without penalty as requested. We will be sending one of our service personnel to perform a final pick-up and to retrieve any remaining Stericycle boxes or tubs on Tuesday October 4th.

Initial Business Response /* (1000, 5, 2015/08/17) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not subject to "periodic price increases" when this is the first bill I have received. The contract was signed on 6/19/15. The first bill is dated 8/1/15. On this first bill is listed "Fuel charge." The first bill was the first time I had become aware of a fuel charge. I called the company as soon as I received the first bill.
During the contract negotiation, the fuel charge was not listed as a part of the cost of this contract. The fuel charge vastly increases the cost of the service and if revealed at the time of contract negotiation, the contract would not have been signed. Stericycle was dishonest in not revealing all the costs of the contract.
Stericycle total monthly cost with the fuel charge is $112.93. My previous provider's monthly cost was $54.08. If I had been informed of all the monthly costs, I would not have signed Stericycle's contract.
The potential solution to this matter is to terminate the contract as of 9/1/15 with no liquidation damages.
Final Business Response /* (4000, 11, 2015/09/04) */
We had one of our Managers reach out to Ms. [redacted] directly and agreed on a resolution to this matter.

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our...

business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.

While we regret Mr.[redacted] dissatisfaction, our records indicate this was resolved on Revdex.com case # [redacted]

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted] R [redacted].
We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed regarding...

progress of procedure.
Please expect to receive written response within 7-10 days.