Stericycle, Inc.

While we regret Ms. [redacted] dissatisfaction, we believe our agreement to be entirely valid and enforceable;[redacted] Eye Physicians has been a good customer to us over the years. In the interests of maintaining positive relations we have cancelled account # [redacted] removing the penalty...

previously billed leaving the amount due $ 0.00.

We will have one of our Managers reach out to [redacted] directly in order to review potential solutions to this matter.

While we regret Ms. [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted], DDS that does not expire until March 1, 2019. Our service agreements do allow for periodic price increases and these increases are a standard condition...

of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Initial Business Response /* (1000, 5, 2015/07/24) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr.[redacted] directly in order to review potential solutions to this matter.

Although we believe our agreement to be entirely valid and enforceable, [redacted] Dermatology has been a good customer to us over the years. Stericycle considers this matter closed leaving the amount due $ 0.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our...

business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
Although we believe our agreement to be entirely valid and enforceable, [redacted] has been a good customer to us over the years. In the interests of maintaining positive relations we have cancelled account # 1005997 waiving the penalty previously billed leaving the balance due $ 1,325.80 for service rendered.
We truly appreciate the opportunity we have had to serve [redacted] over the years and wish continued success for the business.

While we regret Mr. [redacted] dissatisfaction, we believe our contract to be entirely valid and binding. We have attempted to resolve this matter by offering to negotiate with Mr. [redacted] and believe we presented an amicable resolution for both parties. As an attempt to reach a compromise here, we will offer to remove the penalties billed, leaving the balance due of $555.12 for service rendered.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

While we regret Ms. [redacted]' dissatisfaction, we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will...

verify before signing that they are authorized to do so.
On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office. Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement. It is unfortunate that your representative did not read and understand what was signed. Wwe are more than willing to work with our customers to find a service program with a rate that works for them. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our...

business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter

While we regret Mr. [redacted]’s dissatisfaction, we believe our contract to be entirely valid and binding. As an attempt to reach a compromise here, Stericycle will agree to refund the amount of $ 4,268.46 as requested. We feel this is an amicable resolution for both parties.

While we regret Mr.[redacted] dissatisfaction, our records indicate this was resolved on Revdex.com case # [redacted]

Complaint: [redacted]
I am rejecting this response because: Upon contacting Stericycle to cancel my agreement, and speaking to [redacted], I was told that my contract was valid through December of 2017, now that seems to have changed to April of 2018.  Although section 2c of the agreement does discuss liquidated assets, the contract nowhere states that my account would plugged into your Tower accounting system and be subject to an 18% increase every 9 months.  Periodic increases were never discussed with me at the initial term of the contract.  When one party to a contract is deceptive and acts outside the understanding of the contract, the contract is null and void.  Stericycle will not be rendering any further services, so no further payment will be required.  Once again, Stericycle, in a 2003 anti trust violation settlement, agreed no to hold customers to such long term agreements.  I surmise this also why Stericycle is also in another similar suit, currently, in the State of North Carolina and why there are more than 400 complaints on this site alone, in regards to their deceptive practices.  No one from Stericycle has reached out to me personally to attempt to reach a resolution.  The only acceptable solution is to VOID the current agreement.  Forthcoming fees will not be paid, due to the deceptive contract, which lacks in discussion of future price increases. 
Sincerely,
[redacted]

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Dr. [redacted] & [redacted] & Me.We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be...

informed regarding progress of procedure.
Please expect to receive written response within 7 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I accept as long as they send to my correct address.  [redacted] Dr,Louisville, KY [redacted].
Sincerely,
[redacted]

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted] R [redacted].
We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed regarding...

progress of procedure.
Please expect to receive written response within 7-10 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank you very much for your understanding and resolution to our matter. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/17) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Tatiana [redacted] DDS PC.We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed regarding progress of procedure.Please expect to receive written response within 7 days.