SterlingBackcheck

Review: I work for a company called [redacted], we recently moved offices in December 2013, since we moved my extension and work number have changed. Sterling has had my number assuming it to be [redacted] I receive 5-7 calls a day for employment verification, and even voicemails stating personal information on people I do not know. I have spoken to supervisors and asked that they change the number, as its a distraction for my work when I have to answer and tell them it is a wrong number. Up to this day, I have spoken with 2 separate supervisors on multiple occasions who have each promised to take it off immediately, and every time they have failed to do so. Yesterday I again, after receiving a phone call, asked to speak to a [redacted] and was rudely hung up on 3 times. After calling back, waiting on hold for 15 minutes I was finally able to get through to [redacted], another [redacted] who did not offer any help at all and said the same thing that "they would do their best". She did not offer any further help.Desired Settlement: I just want them to stop contacting me. I'm doing my job and don't have the time to help them do their own. They as a company, should be professionals and contact the correct business. How they haven't managed to do so within 5 months is beyond me, I don't understand how they have even gotten any work done.

Business

Response:

SterlingBackcheck is in receipt of the complaint and we have reached out directly to [redacted] to correct the issue in our contact database. This matter will be remedied immediately and we regret the inconvenience.

Review: The Louisiana Real Estate Commission is contracted with Sterling Global Background Checks to conduct criminal background check on all applicants for a real estate license. On January **, 2016, I proceeded to complete the background check application process on line. I entered the requested information and on step 9, I was prompted to pay $41.25 to process my background check. I entered my bank account information and submitted complete. However, the online system indicated that it was still processing. I called and a representative said SB was have online difficulties and to call back in 2 hours. I did not receive a confirmation of my payment being processed. However, my account was. debit for $41.25, but my application was not submitted or processed. SB did take my money. On January **, I tried to process my background application again. In order to process, I had to submit enter my account information again. This time I used my [redacted] card to see if it would process properly. Again, SB debit my AE card for $41.25 and I was still not able to submit my application for a background check. But they took my money. THIS IS NOT ONLY BAD BUSINESS PRACTICES BUT ILLEGAL. SB should make a note to customers that their system is down. I am requesting a refund for one of the processed payments and my background check to be processed.Desired Settlement: Refund my first debit of $41.25 and process my background check with in 3-5 days.

Business

Response:

We have contacted the applicant and confirmed that the credit card was charged for the correct amount. We have also initiated a new background check at her request.

Review: I purchased a background check to be done on myself from Sterling on March [redacted] for $39 for the purpose of becoming an volunteer official for swimming that my kids do. Today I received and email stating that I would have pay an additional $50 to receive the report so I reviewed all my paperwork and revisited the website to double check as there was nothing stating that there may be additional charges and I was correct nothing to states that there may be additional charges. I called customer service and they informed me that I can neither get my $39 back or get any portion of my requested report and that I was basically going to have to pay more or get nothing. I asked for the [redacted] where I was told the same thing I even asked "So what can or do I get for $39?" at which time [redacted] (no last name given even when asked no employee number either when asked) told me "Nothing and we cannot refund your $39 you will have to pay the $50 additional". This is for a volunteer position I do not have a job and cannot afford almost $90 to volunteerDesired Settlement: I would like the $39 refunded so that I may find another provider or service completed and background check completed and delivered to me.

Business

Response:

Please note that the volunteer organization should have notified the consumer that there would be an additional fee should their background check require a NY Statewide Criminal Record Search. Sterling will refund the initial charge back to the consumer and void the consumer report.

Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 10/*/14, I purchased background check services from this company in order to get my official's certification with USA Swimming. They stated the results are returned within 3 to 5 business days. My first follow-up request (via e-mail) was made on 10/**/14, requesting the status of the background check.

10/**/14 - received a response from Sterling that an expedite request had been placed "to get the background check completed at the earliest"

10/**/14 - I emailed sterling again requesting to know the status of the background check

10/**/14 - Received a response from Sterling "The background is still pending"

10/**/14 - Received the following additional response: "The county check for Hanover,VA is currently under further investigation. This is a clerk assisted county therefore we are currently at the mercy of the courts on this order. The current ETA is 10/**. Please let me know if you have any other questions"

11/*/14 - I e-mailed Sterling asking if the check was completed on 10/** 11/*/14 - Received the following response from Sterling "I really apologies for the delay in the background screening. I am working with my internal teams to get this expedited and completed at the earliest."

11/*/14 - I contacted Hanover County to try to determine the reason the county/court was holding up my background check

11/**14 - Received a response from the office of the clerk of the court for Hanover County, VA stating that they had no outstanding background checks and that they handle all requests within 2 days

11/*/14 - I e-mailed Sterling with the information I received from the Hanover Country clerk as well as forwarded their e-mail, which included contact numbers for the court. In addition, I asked for this to be resolved within 48 hours and to be contact by the end of the day with the current status

11/*/14 - I received the following response from Sterling "There are different sources forms where we get the information. Also, I am working with my internal teams to get this expedited and completed at the earliest."

11/*/14 - I e-mailed Sterling the following "On October [redacted] I was told, “This is a clerk assisted county therefore we are currently at the mercy of the courts on this order.” This only interpretation of this comment is that the court is the sole hold up in the process. Now that the court has stated that they are not the hold up, you seem to be backtracking on that statement. What is the hold up and when will this be complete?"

11/*/14 - I e-mailed Sterling the following "What is the status of this background check? It’s now been over four weeks."

11/*/14 - Received the following response from Sterling "The Hanover, VA check is still currently pending. There is a rush request on this for you and the current ETA is for 11/**."

11/*/14 - I e-mailed Sterling the following "Please let me know the specific reason(s) that the ETA has changed from 10/** to 11/10."

11/*/14 - Received the following response from Sterling "The vendor has sent an update ETA from the courts."

11/*/14 - I emailed Sterling the following "According to the court (e-mail attached), as of 11/*/14, they had no outstanding background checks and they handle all requests within two days of receipt. This doesn’t seem to be a valid reason. Is there another reason for the delay? Once again, it has been more than 4 weeks since this was initiated, which is well outside the 3 to 5 business days that you advertise."Desired Settlement: Unfortunately, Sterling not executing their responsibilities in a timely manner has affected me adversely and has made it virtually impossible for me to become a certified USA Swimming official during the current year. I do request that they complete this background check within the next 7 business days (by 11/**/14). It would also be nice if they refunded my payment since they are well outside the 3 to 5 business days they advertise.

Review: I had a representative of Sterling call to verify Employment when he told me his name I informed the gentleman that he never worked for Quasar data center the employment period he was inquiring about was before we bought the prior companies assets in 2010 past the period he was inquiring about and that this person was never employed by Quasar. He the proceeded to ask questions about the purchase I ask why he needed that for an employment verification, he stated we were required to complete the information. I told him it was none of his business and we could not give a employment verification for the reason stated above. He then called back on our company support line and started asking the same company questions of one of our support desk techs. he took his Name and reference number see below. I then called and explained that we would not give out any information about our company, he again told me I was required to. At this point I asked for a number in the US so I could file a complaint, I was given ###-###-#### when I called and explained my problem the operator transferred me back overseas where I was again told that I must give them the information. this is when I became concerned that this was a scam.Desired Settlement: I want to know what this call was about? it is clear it was not about employment verification.

Business

Response:

Please note that I have sent a personal e-mail to [redacted] to apologize for his telephone experience with our team member. We have reviewed the incident with our team and will work to improve the experience for anyone that may be phone contact with our personnel.

Vice President and General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Had an interview with prospective employer on July **, 2014.

Supposed to start Monday, July **, 2014 (3pm-11:30pm) full time and it was going to pay 14.50/hour

July **, 2014 They revoked their job offer based on a Consumer Credit Report from Sterling Infosystems, Inc.

Have a copy of this report. I have a pending charge in Pennsylvania that showed up.

I will have this pending transaction completely taken care of on August **, 2014

Sterling Infosystems violated my 5th amendment right in the constitution. Because the release of this information before proven guilty in a court of law is hindering me of “life, liberty, and property.”Desired Settlement: Apology, to remove this pending charge from my record, and compensation for at least 6 months of the money I would have made with this employer, had I not been victim to their unfair reporting.

Business

Response:

Please note that Sterling Backcheck is in receipt on the complaint filed by [redacted]. The background check report issued contained information that is reportable by Fair Credit Reporting Act (FCRA). The FCRA permits the reporting of consumer report information. which includes information available to the public, for up to 7 years (and criminal conviction information without any time limitation). Sterling Backcheck provides information to employers, but does not engage in the employment decision process and therefore cannot provide information as to an employer's decision. The report issued was in full compliance with federal and state law.

Should [redacted] wish to dispute the accuracy of any information contained on the background check report, she can contact our Dispute Resolution Team at ###-###-####.

Thanks.

Review: sterling background check ran a background check on me for employment as a unarmed security officer for the company [redacted]. well I waited for 2 weeks and never heard a thing about my background check. I called sterling background check and they told me that the information I submitted online was not complete. no one from sterling background check or [redacted] bothered to tell me this. and if this is not bad enough it still says on sterling background check that my application is still pending eventhough it is not. I want my informationdeleted from their computer and they will not do that. this is against all privacy laws I do not want my private information floating around on sterling background check system. this ridiculous and stupid. they cost me ajob with [redacted] and now they refuse to delete my private information off their website. this is a privacy law and I as a us citizen deserve to have thistaken care of asap. I want something done about this today.Desired Settlement: I want my information deleted from their ignorant sterling background checksystem. and you can talk to them, I do not want to talk to them because everyone that works there is a it. and I want know if I can bring a law suit against sterling background check because as far as I am concerned they are breaking privacy laws.

Business

Response:

SterlingBackcheck is in receipt of the complaint filed by [redacted]. SterlingBackcheck is a Consumer Reporting Agency (CRA) that is regulated by the Fair Credit Reporting Act (FCRA). A consumer report was issued to a requesting party that had received authorization from the complainant. In compliance with federal law, the report was issued to the requesting party. Any decisions regarding employment or any other permissible purpose under the FCRA is at the sole discretion of the authorized requesting party. SterlingBackcheck does not participate in any decision making process. The complainant also indicated that she has requested that her information be deleted from our system. Consumer reports are issued for one time purposes only. Due to requirements of federal disclosure laws, a CRA must maintain this information for an extended period of time. SterlingBackcheck is committed to the privacy of information and only issues consumer reports when the requesting party affirms that they have the consent of the individual. A copy of SterlingBackcheck's Privacy Policy can be viewed at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

sterling background check cost me a job at [redacted] because they never ran a background check on me which was required by [redacted] in order for me to work there. I filled everything out to complete a background check and sterling background check did not do anything. so no I am not satisfied with their response at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company provided a background check on me for [redacted]. The background check was for a completely different individual with a different date of birth and a different middle name as mine. This person had a criminal history, and I do not. When I contacted this company and gave them my information they told me that it would take 30 days to get it resolved! So this fraudulent background check not only cost me this job, but it will cost me many more in the next 30 days if any other companies use their service. I do not understand why this will take them 30 days. I gave them my SSN and my date of birth, address, and full legal name and my maiden name! what else is there to verify? I have never even had a speeding ticket, and most certainly have never had a criminal record. I feel as if they gave fraudulent information. And how did they not catch the huge difference in middle names? Mine is [redacted] and this girls was [redacted]. Please Please help me get this matter resolved asap since I am currently unemployed and cant afford to wait another 30 days for them to drag their feet.Desired Settlement: To fix fraudulent information they are providing.

Business

Response:

The records reported for [redacted] have been removed from the report as we verified they belonged to another individual with same first/last names and DOB but a different middle name and SSN. Note that AISS, a Sterling Infosystems Company, was not originally provided with the applicant’s middle name and SSN.

Industry standard, and Sterling practice, is to report criminal records based on matching name and DOB. Under FCRA a CRA has 30 days to resolve a dispute submitted by a consumer. In this particular instance the dispute was received on 06/**/13 and resolved on 06/**/13. When the dispute was received our client, [redacted] was notified by Client Services. Once the dispute was resolved, [redacted] was also notified by Client Services. The corrected report was mailed to the consumer and distributed in our system to [redacted].

Review: I applied for a position that required a background check and was surprised to learn I was denied this position because of the results of my background check, despite never even having a speeding ticket. I called Sterling on Thursday, October **, 2013 at 4:30 PM to ask what negative information exited on my report. At first, the representative informed me that no negative information existed, at which point I requested a copy of that report. At 4:46 PM, I received a call from the same representative who said that according to my report, I had criminal activity in Walsh County, North Dakota in 2008; I disputed that information because I have never been in North Dakota. On Friday, October **, I initiated my own research into public records for that county and found an individual with a similar name to mine with similar criminal activity; the said individual's middle name was different from mine. I believe that Sterling failed to conduct a proper background check based on my name and date of birth, despite Sterling's claim that it uses both pieces of information to conduct searches. I contacted Sterling on October ** and submitted a link to Walsh County Public Records via e-mail and explained how unprofessional I felt it was for Sterling not to conduct proper searches based on name and date of birth; if Sterling had done so, false information would not have been present on my report. The explanation I received in a response from a representative named [redacted] stated that Sterling adheres strictly to FCRA guidelines (Name, DOB, and address history) for conducting background searches; however, I do not believe Sterling followed these guidelines, as the information was false because according to the information I found,the said individual had a different middle name. I again contacted Sterling at 4:49 PM on Friday, October ** to check the status of my dispute. According to the representative, my dispute was still under investigationDesired Settlement: Because of the delay in the background check, I am not able to begin my new position, which is causing me financial hardship. I would like the problem to be resolved by Thursday, October **, 2013, and I would also like a formal apology letter that explains how this mistake occurred and how a similar mistake will be avoided in the future. According the previous complaints on the Revdex.com, I am not the only individual who has had similar problems.

Consumer

Response:

I am writing in response to complaint ID [redacted]. The company has contacted me this morning and resolved the issue. I am satisfied with the outcome that was independent of this complaint. I thank you for your time and attention in this matter.

Sincerely,

Review: On 8/**/2014, I paid $26 dollars to Sterling to provide a background search through a business agreement they have with [redacted]. This was a discounted rate for independent contractors how preformed real estate opinions on properties. The cost was $26. I paid the fee. Only to receive emails every night since 8/**/2014 that I should pay additional fees because I was a New York resident. I was not told of this fee upfront. I called [redacted] and I called Sterling about the matter. I asked them to just provide me the basic report they promised. But they didn't give it me. I asked for a refund-none was given. I've in contact with [redacted] and customer service but no one helps. I am asking for these emails to stop because I have no intensions to pay them more money. They told me the only way for these emails to stop is that I pay additional monies. Just imagine since August, constant emails sent to me every night at 12:07am when they used to be 3am. One agent stated they didn't have the receipt of my purchase and I provided the receipt to them with the authorization code. She wanted my credit card information again she says this would help her find my transaction. I gave the representative all the details to find it yet no refund and still emails.Desired Settlement: I would like my $26 dollars returned to me and the emails to be stopped. Also, my profile to be destroyed.

Review: My company merged with another company, in which performed background checks on all of the employees from my company I work for. I provided my information for this business to proceed and requested a copy of the report ran, as I am legally entitled to. I have called several time, getting a person in america, only to forward me to someone with an accent and does not know why I am calling and for what, in which I was not comfortable providing my [redacted] for them to look up my information. When the report was ran, I was in the process of moving but I did not know when it will be mailed to me and I didnt want it to go to my new address as people still lived there up until a few days I moved in and so I had my mail at my old place forwarded but never received the my copy in the mail, as my husband neither. I want my copy I am legally entitled to and stop getting the run around on obtaining what is rightly information I am entitled to know and this service has been ridiculous!Desired Settlement: I want my background/consumer report they can on me and mail to my new address as to where I do live now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received this requested document in the mail Finally!

Sincerely,

Review: Sir,im in the middle of a back ground investigation,for a city (nyc) job with [redacted],as a [redacted],I was requested to give additional references & documents to sterling infosystems(verification team)I ve faxed this requested info 3 times,called numerous of times###-###-####,ext [redacted],still no avail,this ping-pong game has been going on for a couple of months,now I m a [redacted] etc,this should not take this long,ive had plenty of background checks.Due to my mother death & economic stress & their sheer incompetence,not happy.I shouldnt have to do their job,If it gets cleared up in time,fine.If not,I ll go on,but someone needs to know about this,because folks are out of work all over the country,due to the recession.As far as im concerned,they are not doing their job & they screwing up alot of people waiting for their results,it should of been done by now...Desired Settlement: I want someone at Sterling Infosystems(Verification Team) to fix the problem,processed me,so I can get on with my life.Note this complaint is directed against the head office...Those responsible,need to learn their jobs & not hide behind their mistakes or make excuses.These vendors are either new or incompetent,regardless innocent candiates,shouldnt have to suffer by their hands.[redacted],has been notified also.

Business

Response:

Thank you for forwarding the consumer concern. I have taken steps to expedite the pending background check on this individual. We expect that the completed report will be forwarded to the prospective employer shortly. We apologize for any inconvenience.

Review: United Background Screening was sold in 2014, yet Sterling BackCheck is trying to collect the yearly fee for 2015 after communications with them once n 2014 and once in 2015.

Business

Response:

Customer states that they were invoiced for an annual fee after informing SterlingBackcheck that they were sold. Apparently it was implied that they would no longer be a customer to SterlingBackcheck, but that was not obvious from the communication. As of 4/**/15 the customers account has been credited for the fee in question.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I applied for a job in which the company uses Sterling Back Check to run background checks on the applicants. I was rejected for the position due to [redacted] that were brought up on their background check, but I live in Pennsylvania and obviously to myself I didn't commit the wrong doings. So, the next day I call Sterling and file a dispute and urged to them that there is another person with the same name as mine, but obviously not the same SSN, DOB, etc. I was actually able to see another person with the same name as mine who lives in South Carolina on F[redacted]! I asked for them to please solve this issue ASAP because the company said that they would wait and see if the dispute is cleared up to run the check again and decide on whether or not to hire me.

Now, here is where I really get upset... it has been 14 days and it still hasn't been resolved! That is two weeks of pay that I am missing out on! Each time I call in to the Dispute team to follow up I am giving the same line over and over again "It could take up to 30 DAYS!, Please be patient!" 30 Days? Really, what company waits that long before hiring someone else? I'm upset because it took Sterling less than 48 hours to run the background and not make sure of its accuracy before sending it to the company that was planning to hire me and it will take them now up to 30 DAYS to solve the issue!

Also, I have requested to speak to a [redacted] or Manager and multiple times the Dispute team said that they don't have [redacted]s! Finally on 9/*/2014 I spoke to [redacted] or [redacted] and of course I got the same line from him as I did from his colleagues. I talked to him for about 30 minutes and he said it would transfer me to a [redacted] after much frustration. At that point I talked to [redacted] "the [redacted]" and she assured me that I would get a call back that day from the Internal team who handles the investigation in to the dispute. Around 5:45PM EST 9/*/2014 I called back because I hadn't received a call yet and wanted to make sure I got an update from the Internal team. I talked to [redacted] or [redacted] again and he said that they are actually open to 8:00PM EST and someone would definitely be calling me by then. Guess what? No one called!

So this morning 9/*/2014 I called back asking to speak to [redacted] or [redacted] but the representative said they were not in until 10:00 AM. I told them I would call back and would speak to one of them. At about 10:15AM I called Sterling yet again and the representative said both of them were not available at the time and he would look into my situation. During that time I asked him what [redacted]'s title was in which he informed me she was just a [redacted] and not a [redacted] or manager. At that point, I requested to file a complaint to one of the managers because both [redacted] and [redacted] had lied to me twice on 9/*/2014 (1) for misrepresenting their job title and (2) saying that I would receive a call back that day and then never getting a call that day. The current representative I was speaking to said his manager was in a meeting and that he would make sure that the manager would call me back today(9/*/2014) and discuss my complaint. Guess what? NO ONE CALLED!

It's 10:00PM EST and two days in a row I was promised a call back from this company from multiple people in which no one ever does and each time I call them they say they can't help me and to wait and be patient and when the Internal team gets everything solved they will "call me!" How could I even believe that that will happen with this company's lack of service, complete ignorance to following up with customers, and incompetence has led to such an issue where no one can handle a simple dispute in a timely manner!Desired Settlement: I would like to be compensated for the time I have not been able to work, a call from someone of the management team to explain to me how this situation can happen, and certainly my background dispute to be cleared up within the next 48 hours.

Business

Response:

The individual in this complaint initially contacted SterlingBackcheck on 8/**/2014 to discuss their consumer report. SterlingBackcheck is a Consumer Reporting Agency (CRA), as defined under both federal and state laws. As per the Fair Credit Reporting Act, we must complete our re-investigation within 30 days of the dispute being received. SterlingBackcheck has investigated the claim and completed the re-investigation, and has amended the applicants consumer report as of 9/**/2014.

Review: this company was handling my background check for employment they gave false info to my employer on my background and I was let go and it left me and my children in a financial bind due to there lack of research. I faxed them the proper documents to dispute there out come which should of been a simple fix so I can continue on my career I keep getting transferred to different people and different outcomes nothing that helps me in getting to work .Desired Settlement: for the company to just email my employer the correct background info so I can move forward in my career please.

Business

Response:

Sterling Infosystems has been in contact with [redacted] and has amended his report consistent with federal guidelines under the Fair Credit Reporting Act. All interested parties have been notified and supplied with a copy of [redacted]’s amended report. [redacted]’s dispute has been successfully resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A background check for employment was ordered on 06/**/13 as of today 07/**/2013 this order has not been filled resulting in delayed employment. Multiple representatives have advised me to wait "another week". Then it was supposed to be expedited on 07/**/13 and completed in 24 hours. Nothing. Spoke to an escalation department and they assured me they would get it taken care of in 48 hours because they were in contact with the vendor on 07/**/13. Nothing... I have made the same call and I get a different answer every time. The last request was met with the explanation that everything was done except a background report from the city of Richmond. They informed me that VA is slower and takes 30 days. So I contacted the city of Richmond and surprisingly they never received an order from sterling or anyone else on my behalf. I placed my own order on 7/**/13 and received the Richmond City completed check on 07/**/13. They clearly have not processed the request nor followed up or "expedited" anything on my behalf. I have tried to call people back but I can never get anyone through their automated system causing a re-explanation every time. I am only waiting for Sterling and their failure to deliver or even order the required information has cost me 2 months of salary.Desired Settlement: Complete the job ASAP or compensate me for lost wages.

Business

Response:

Case [redacted]- [redacted] contacted the Revdex.com on 7/**/13 to register a complaint that the background check ordered by his prospective employer had been delayed due to an unfulfilled employment verification. Resolution: A delay in information from a data source in Virginia was the cause of the report delay. This background check was completed on 7/**/13.

Review: Sterling Infosystems Inc performed a background check on me for a client TP AT &T Uverse. My employment with this job is contingent on me passing my background check successfully. When I showed up for my first day of work I was pulled to the side and told that I did not pass my background screening. A charge appeared on my record for 10/**

/2010 as an active case for criminal contempt. I assured my job that this had to be some sort of mistake however I was told that until the problem was cleared up I could not be hired. So I called up to the Forsyth County Warrant division and the clerk of courts neither of which stated that they had any open and active cases for me at all. I called Sterling Infosystems, INC and informed them that I am disputing the record, and they were basically seemed unconcerned however their error has caused me to miss out on a valuable job opportunity. They stated that it can take the 30 to 60 days to handle my dispute, which is far too long because by then my job will have hired someone else.Desired Settlement: I would like for Sterling InfoSystems Inc to rerun the background check and pull records from Forsyth County to see that there is no such charge on my record. I would then like for them to send and updated cop of their report to my employer who requested it and to me. I would also like a formal apology in writing as I have been publically humiliated at a potential employer due to their error.

Consumer

Response:

At this time, I have not been contacted by Sterling Infosystems Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case [redacted]- [redacted] contacted the Revdex.com on 4/**/14 to file a complaint that information on her consumer report regarding a criminal charge was reported incorrectly. Resolution: Upon reinvestigation, it was determined that the information contained in the consumer report was accurate as originally reported. No change was made to the report and [redacted] was advise of the outcome of the reinvestigation. All consumer report dispute and resolution procedures were followed in compliance with the Fair Credit Reporting Act.

Review: A background check was conducted on me and they went back 14 years. The HR contact for their client [redacted], informed me that as long as I did not have a felony I would be good. I have a misdemeanor which was 14 years ago. This in no way should have been pulled up on my background check when the application stated 7 years. This is a violation of my rights.Desired Settlement: I would like for [redacted] to know that I will be reporting them and Sterling Infosystems to the EEOC. My background is clear and I would like to be compensated for this mishap.There was wrongful withdrawal of conditional employment from Sterling InfoSystems client [redacted] as they provided fraudulent information on a background check for me to Exel. I would like to be compensated for the damage of loss of conditional employment based on they fraudently pulled information that is closed and was a misdemeanor 14 years ago of which I served no time for.

Business

Response:

Please note that the background check report issued for Lorenzo Boone was issued in full compliance of the Fair Credit Reporting Act. The complaint asserts that information older than 7 years should not have been included in the report. The law specifically allows for the reporting of criminal convictions without time limitation subject to any state restrictions. No state restrictions applied in the matter.SterlingBackcheck has reached out to [redacted] to also convey this message.Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I went to the Shelby County Office and the misdemeanor was expunged from my record and should have never been reported

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

SterlingBackcheck reached out to [redacted] and spoke with him at 1722 on 7/*/15. [redacted] indicated that he has been instructed to go to the courthouse to have the information "removed" from his record. Therefore, the issue at hand is NOT that SterlingBackcheck improperly reported information, but that the courthouse should have removed his record from the public record (according to [redacted]). [redacted] has been advised that a member of SterlingBackcheck's Dispute Resolution Team will work with him to "update" his report once that information have been removed from the public record.

They do not make the background check process easy. It seems that I am the one doing all of the footwork for them. I thought the company I am trying to be hired by paid them to do the work. I've had to track down information for almost all of my jobs because the background investigator's don't do their job. They give the most unrealistic deadlines (48hrs) which can be difficult when you are given last minute info. No one ever calls you or responds to emails to confirm information has been received. This company is highly unprofessional simply due to the lack of communication.

Review: I have been unemployed and have been for several months. I have been offered numerous jobs by several different companies since I’ve been laid off in April of this year. I have had two recent employers who advised me that they use Sterling Back Check as a resource to check my criminal record and they reported that I have a charge on my record from April 2014 and as a result they (employers) withdrew my candidacy for employment with their company. I have called Sterling a few times to advise I have no criminal record and they are not reporting full and complete information. I was found guilty in a second degree assault charge but I appealed the case and took a STET and the case was closed as a result. I forward a copy of the case file in an email to Sterling as well as calling to explain this numerous times.Desired Settlement: I need them to update my information with the employers because they are preventing me from returning to work by not reporting the proper information this false information has kept me from returning to work for months now and need to be corrected at once

Business

Response:

SterlingBackcheck has processed [redacted] dispute and has amended his background check report on 11/**/2015. Notice of this amendment and a new copy of the background report have been forwarded to the prospective employer. Please note that all dispute processing was completed in full compliance with the [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Over the past six months I have applied to several employer

who use their service and denied or reneged on my employment due to the false

reporting they supplied, I need to update their information with each and every

company that used their service to check my back ground. I contact must of the potential

employers to dispute the information and they are currently waiting for and up

date from them

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have received the consumers dispute and have updated the results of the background check. The update was sent to the consumer and any employer who has requested a copy of the report in the last two years. Adam N[redacted] | Senior Compliance Manager SterlingBackcheck [redacted]

[redacted] SterlingBackcheck is not a law firm and any materials or opinions presented are for informational/best practices purposes only and do not constitute legal advice. Please consult with counsel to obtain advice with respect to your particular issue or problem.