Steve D. Ledesma, MD, PC

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint *** filed with your agency by *** ***. GNC Customer Service would like to extend its sincere apology to Mr*** for any dissatisfaction that may have been experienced while being a valued customer of
GNC. Mr*** has been unsubscribed from our email since May 2017, and we are feverishly working on his release from our mailing listWe are working on all precautions to remove him from all our listings. Live Well GNC Legal Department

Dear Revdex.com,
We appreciate Ms*** filling out the Revdex.com form and bringing her concerns to our attention. After forwarding this complaint to our Customer Service Department, they informed me that the issues have been resolved. If there is anything further please contact *** *** at
###-###-####
Live Well,
GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint ***. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNCAttempts were made to contact MsHill via
telephone call; however, the customer never answered or called back. We cannot provide any further assistance until we are able to speak with her to mediate the situation Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint ***. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com. Per FedEx.com, delivery was made
on 10/4/2017. Customer should contact FedEx for possible lost packageLive Well GNC Legal Department Tell us why here

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint *** filed with your agency by *** ***. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that *** *** may have been experienced while being a valued customer of
GNC.com. *** *** will be receiving a refund check for the full amount at which time they were notified via emailLive Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint ***. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC. GNC Customer Service has attempted
to get in contact with the customer on 2/21/18, 3/14/18, and 3/16/18. We advise the customer to contact the customer service representative as soon as possible to resolve the issue. Please contact Cody Dent at ***Live Well GNC Legal Department Tell us why here

The customer has an order on 12/15/***, In which GNC accommodated with $off the order to make up for the Gift Card ErrorTotal for the order was only

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint *** filed with your agency by *** ***. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that *** *** may have been experienced while being a valued customer of
GNC.com. *** *** was credited the full amount at which time they were notified via emailLive Well GNC Legal Department Tell us why here

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint ***. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com. GNC credited the full amount and
devalued gift certificate ‘***’ in the full $50.00; however, gift certificate ‘***’ was used towards a purchase on 3/27/for $(Order Number ***)GNC cannot refund the customer since it was already redeemedGNC, however, did apply a $credit to a separate order as a onetime appeasement under order number *** (9/20/17)This credit went back to the customer’s credit cardLive Well GNC Legal Department Tell us why here

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint ***. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com. The customer was credited the
full amount, a check will be sent to the customer via FedEx, tracking number: *** *** ***. Live Well GNC Legal Department Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am aware of the return ordersHowever, since the orders have been placed more than a year ago, the credit cards that were used for making the purchase have been closed.I would like to have GNC refund me $in checkHere is my contact information.*** *** *** *** *** *** ** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI placed an order on 12/15/but the agent would not take my $e-gift card (which unbeknownst to me had not been refunded when GNC cancelled my order in November) because she said GNC doesn't accept e-gift cards for phone ordersShe also said I couldn't use it online because the system wasn't workingI protested and began to reiterate my past experienceThe agent cut me off and offered me "a one-time $courtesy discount for your inconvenience" and told me that I could use my gift card when the system was fixedThe order totaled $After applying the discount, I paid $Last week GNC deposited $into my rewards account to resolve this matterAlthough GNC did not return $to an e-gift card, I appreciate the $as I can actually use it as opposed to an e-gift card which they apparently don't accept Therefore, I consider this matter resolved Regards,
*** ***

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint *** filed with your agency by *** ***. GNC Customer Service would like to extend its sincere apology to Mr*** for any dissatisfaction that may have been experienced while being a valued customer of
GNC. An attempt was made to contact Mr*** on 01/18/via telephone call, and GNC’s Customer Service department left a voicemail explaining that Cash Management has processed the refund for the $back to his account, and they will be happy to provide him with verification that the adjustment was made An email was also sent to Mr*** with an attachment reflecting the adjustment on 01/13/ GNC has also stated in our email that we are sending him a $coupon for his inconvenienceLive Well GNC Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to thank Revdex.com for the help on this complaint
Regards,
*** ***

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint *** filed with your agency by *** **. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that *** ** may have been experienced while being a valued customer of GNC.com. GNC’s
Customer Service department will reach out to the customer, and we have arranged for a refund as a one-time appeasement. Refund can be expected in 2-business days at which time *** ** will be notified via emailLive Well GNC Legal Department Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I spoke with MrD*** He knew nothing about this, and just put me on holdI cannot believe GNC is so disrespectful to our servicemembers overseasWhy do you disrespect our military?!?!? Do you not care that we are serving our country?!?!?!

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint *** filed with your agency by *** ***. GNC Customer Service would like to extend its sincere apology to Mr*** for any dissatisfaction that may have been experienced while being a valued customer of
GNC.com. However, the coupon in use does not qualify for the BOGO 50% off offer and cannot be combined with other promotions The GNC website states that coupons cannot be stacked and “Other exclusions may apply” and coupons are used on “select products only.” GNC Customer Service has tried calling Mr*** on two occasions to mediate this issue with no answer on Mr***’s end. To that end, GNC has concluded that we will not be issuing rewrites of our coupons. Live Well GNC Legal Department

The customer states that they paid for day shipped, but the customer actually had free shipping on the orderHe did use his shoprunner accountWe did go ahead and credit the customer in full for their order on 9/in the amount of $This issue is resolved

Dear Revdex.com,This order was made in April of to a freight forwarder, then overseas The customer did not open the order until July and is claiming that the products are spoiled We do not have control of the temperatures in warehouses of the freight forwarders that the customer chose to
use We will not be reissuing him a refund.Live Well,GNC Legal Department

Dear Revdex.com,
We appreciate the customer contacting the Revdex.com. We have contacted the customer and credited her in full. We have also asked that she withdraw the Revdex.com complaint
Live Well,
GNC Legal Department