Steve D. Ledesma, MD, PC

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint *** filed with your agency by *** *** GNC Customer Service would like to extend its sincere apology to Mr*** for any dissatisfaction that may have been experienced while being a valued customer of GNC.com
GNC will respect Mr***’s wishes and not contact him regarding further communication; however, it does take a couple of days to get out of the email cycle.Live Well GNC Legal Department

Thank you for taking the time to contact GNC, we appreciate your interest in our companyAs the largest manufacturer and retailer of nutritional supplements, we understand that customers depend on us for quality products and quality information
We truly apologize for the concern you are having with the productGNC Customer Service only has information on GNC brand products. For information/concerns on Biogenic High Test, please contact the manufacturer (BioGenix) directly by Phone: ###-###-#### Live Well GNC Legal Department Tell us why here

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint ***. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC. We have added the points for a one
time appeasement. The customer was very satisfied with the phone call from our Customer Service representative. Live Well GNC Legal Department Tell us why here

Dear Revdex.com,
GNC prides itself in customer service and we are sorry to learn of the issues this customer was having. GNC Customer Service Representative tried calling and speaking with the customer, but was unable to have a conversation. The credits the customer was escalated about have
been finalized and processed. Customer Service Representative has emailed the customer to notify them of this action. Order # *** and Order # *** have had a credit processed
We apologize for the issues, and hope that he remains a loyal GNC customer
Live Well,
GNC Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint ***. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com. The customer will be receiving a
refund check for the full amount at which time they were notified via emailLive Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint *** filed with your agency by *** **GNC Customer Service would like to extend its sincere apology or any dissatisfaction that *** ** may have been experienced while being a valued customer of GNC.com. *** ** was
credited the full amount at which time they were notified via emailLive Well GNC Legal Department

Good afternoon my view on this is that GNC Took a whole month to give me back my money for product I never recived and which I didn't receive the full amount back into my accountFrom the 19th of January from my first concern to GNC customer service and only now they respond shows a lack of what a customer meansEspecially waiting all this time to get a response from themShame on them and I wouldn't want any other customer going thru this ridiculousness I went through just for first time buyer onlineGNC needs to up there customer service skills especially with there m***ers need retrainingI'm gussing that's why they have horrible ratings on yelp and Google for online orderingOther then GNC giving me what they Originally promised and I want a credit that I may purchase at a local store to my likings, local stores never have a problem always working for customer service and very helpfulThis not much according to what I went thru and all the time that GNC Legal service took to respond to a customer about a concernI'm gussing that I wasn't important enough to respond as a loyal customer to GNCSo I would to see if GNC legal service take pride of there customers

General
Nutrition Corporation (“GNC”) is in receipt of consumer complaint *** filed
with your agency by *** ***. GNC
Customer Service would like to extend its sincere apology or any
dissatisfaction that Mr*** may have been experienced while being a valued
customer of
GNC. The GNC Gold Card
program’s terms and conditions specifically state that GNC reserves the right
to vary, change or discontinue the Gold Card program at any time and that the
Gold Card purchase price is non-refundable. These terms are presented to
the customer when the customer purchases the Gold Card. GNC is therefore
within its rights to discontinue the Gold Card program and to not refund the
Gold Card purchase price. Nonetheless, we have provided such customers
with a coupon that they can use to obtain a discount on a future purchase and
the coupon’s value is commensurate with the pro-rata amount of their Gold Card
purchase.
GNC Live WellLegal
Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com.  The customer was credited #35.00...

off in order to make up for the Gift Card error. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to Ms. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  Our Customer Service team will be receiving a full refund in the near future, and the information has been corrected on the GNC website. Live Well GNC Legal Department

Dear Revdex.com,
GNC prides itself in customer service and we apologize for any issues the customer had during his purchase.  The customer has already been credited for the order, in hopes to appease the customer and resolve the issue.  Customer Service team members have processed a reship for...

the product as the customer was promised.  Customer Service has called an emailed the customer to advise of their actions.
We appreciate the customers patience in this matter,
Live Well,
GNC Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I sorry for not been here I been going back and ford to the doctor so the this time would be 11:00am my time.

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by ** [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. [redacted] may have been experienced while being a valued customer of GNC.com. ...

The customer has been interacting with GNC’s Customer Service department.  Our records indicate that he was not charged by GNC and the order has not shipping.  He was advised to contact Alipay regarding any pending transaction.  To that end, GNC Customer Service has denied issuing a credit to Mr. [redacted].Live Well GNC Legal Department

Dear Revdex.com,
Thank you for bringing this issue to our attention.These were the Gold Whey products that were canceled due to going into a deep backorder. Items are back in stock. I have contacted the customer and advised that we would honor the original pricing.
Thank you for your cooperation.
Live...

Well,
GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. Wang may have been experienced while being a valued customer of...

GNC.com.  GNC’s Customer Service department will reach out to the customer, and we have arranged for a refund as a one-time appeasement.  Refund can be expected in 2-5 business days at which time Mr. Wang will be notified via email. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by Leslie [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mrs. [redacted] may have been experienced while being a valued customer of...

GNC.  GNC’s customer service department is sending Mrs. [redacted] a $25.00 gift card, and her complaint is documented for future reference with other complaints like hers.GNC Live WellLegal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by Melissa [redacted].  GNC Customer Service would like to extend its sincere apology to Ms. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  Our Customer Service team has tried to reach out to Ms. [redacted]; however, they have not received an answer back.  We are unable to make the settlement of a refund without her speaking to one of the representatives.  We recommend she return their phone calls, and we will be more than happy to settle this matter.  And, we are working very closely with our IT department to fix our website, and hope to have it back running.Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  [redacted] is being fully refunded for the $100.00 gift card, and we are feverishly trying get this matter situated.  We are working very closely with our IT department to fix our website, and hope to have it back running.  Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to Mr. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  However, the customer has been denied a credit several times based on the information provided by the warehouse. The customer returned items that have not been in stock since 2014, and he has returned incorrect expired supplements on both orders.  To that end, GNC Customer Service has denied issuing a credit to Mr. [redacted]. Live Well GNCLegal Department