Steve D. Ledesma, MD, PC

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by Edward Wang. GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. Wang may have been experienced while being a valued customer of GNC.com. GNC’s...

customer service department is reaching out to Mr. Wang today and will either get a purchase made for him, refund the gift cards and request to credit them back. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that may have been experienced while being a valued customer of GNC.  The GNC Gold...

Card program’s terms and conditions specifically state that GNC reserves the right to vary, change or discontinue the Gold Card program at any time and that the Gold Card purchase price is non-refundable.  These terms are presented to the customer when the customer purchases the Gold Card.  GNC is therefore within its rights to discontinue the Gold Card program and to not refund the Gold Card purchase price.  Nonetheless, we have provided such customers with a coupon that they can use to obtain a discount on a future purchase and the coupon’s value is commensurate with the pro-rata amount of their Gold Card purchase.     GNC Live WellLegal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.  GNC Customer Service has attempted...

to get in contact with the customer, and we advise the customer to contact the customer service representative as soon as possible to resolve the issue.  Please contact Cody D[redacted] at ###-###-####. Live Well GNC Legal Department Tell us why here...

Revdex.com:
I I reject the company's response because it doesn't address the issue of me getting reimbursed for my $180 or of me getting the product.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com.  The customer was given a 20% off...

and free shipping for a future purchase at GNC.com.  Customer Service has offered that during the interim, she has the number of the Customer Service representative if she needs to order anything in the future. Live Well GNC Legal Department Tell us why here...

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint 12025679 filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Ms. [redacted] may have been experienced while being a valued customer of...

GNC.com.  An attempt was made to contact Ms. [redacted] on 3/7/17 and 3/24/17 via telephone call; however, the customer’s phone number is out of service.  We cannot provide any further assistance until we are able to speak with her to mediate the situation.Live Well GNCLegal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. [redacted] may have been experienced while being a valued customer of GNC. ...

GNC’s customer service department would like to apologize for any misunderstanding that may have been regarding this new program, and a phone call has been made to Mr. [redacted] regarding this complaint.  An appeasement is being sent to him in the form of a Gift Card for the value of the Membership. He is satisfied with the appeasement offered. Live Well GNCLegal Department

We are waiting for confirmation from Accounts Payable that the check we sent was cashed.  I see a check request was submitted for the $25.00 on 1/28/2015 to this customer.Live Well,GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com.  The customer will be received...

the refund 9/13/2017. This refund was in the amount of $33.42. A confirmation was received that the refund was successful and sent to the customer’s credit card. We would advise for you to contact the issuing bank and please provide them with the following confirmation number of the refund that was issued. Live Well GNC Legal Department Tell us why here...

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that [redacted] may have been experienced while being a valued customer of...

GNC.com.  GNC’s Customer Service department has reached out to [redacted], and we have arranged a refund to their attention as settlement as of August 8, 2017.   Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com.  However, the package is within...

the limited and showed a small delay in shipment.  It department the export facility and is in transit.  Live Well GNC Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have received the reply from local express, they confirmed this package was losted, and they will compensate to the sender - GNC, so I call to GNC, they say international customers assume all risk,  they can't  refused or reship the order and can't give me any help. So unfair, GNC will received the compensate from DHL, I will not received any compenstae because I am an international customer. If GNC can not deal with, why they say they can direct ship.So, Please see the attached "GNC order",  "package ship tracking" and "chat with GNC", please help to give me a help, thanks.  
[redacted]
Regards,
[redacted]

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by James [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. [redacted] may have been experienced while being a valued customer of...

GNC.com.  GNC will refund Mr. [redacted] his money in full.  GNC hopes that this will alleviate any discontent with customer.Live Well GNCLegal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com.  The customer was credited the...

full amount on 2/07/18.  Live Well GNC Legal Department

Dear Revdex.com,
We understand Mr. Rodriguez's concerns about the length of time it took to respond.  The GNC Legal Department has one individual answering all Revdex.com claims.  Unfortunately, this person had a medical emergency and was out of the office.  We sincerely apologize for the hardship this caused Mr. Rodriguez.  We appreciate him as a customer and as a person, and we hope that the relationship between him and our company can be repaired.
Live Well,
GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to Ms. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.  However, GNC Customer Service is not able to decipher the customer’s complaint.  GNC can help explain that it is company policy to have a customer sign two register receipts for any returns made in store.  To that end, GNC Customer Service has denied issuing a credit to Ms. [redacted] until we can get a better description of her complaint. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted] [redacted].  GNC Customer Service would like to extend its sincere apology to Mr. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  We have done some research into Mr. [redacted] complaint, and found that order number [redacted] was purchased at the quantity 6 for $60.00, lowered by the representative from the original price of $90.00.  The order was placed as one sale ended and the other began. The first sale of the day was 2 for $30 and the second sale was a BOGO at $22 per pair. Mrs. [redacted] (who purchased the products) was charged $6.00 less by GNC using the closest possible promo we have to match the price without charging the customer more than they should have paid. Mr. and Mrs. [redacted] have been refunded, and GNC’s Customer Service representatives have left voice mailings for both, and we hope for a contact back from both parties to meet their needs and to help make their experience with GNC run more smoothly for their next orderings.    Live Well GNC Legal Department

Dear GNC Customer:We are sorry about your issues with giving GNC your information when returning a purchase, but this is for your identity protection.  We have scoured the database and you are currently not in our system.  We apologize for putting you through unwanted hassle, and hope we...

have resolved your issue.Live Well,GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. [redacted] may have been experienced while being a valued customer of GNC.com. ...

GNC’s Customer Service department has reached out to Mr. [redacted], and we have arranged a refund to his attention as settlement as of August 14, 2017.   Live Well GNC Legal Department

General
Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed
with your agency by [redacted].  GNC
Customer Service would like to extend its sincere apology to Ms. [redacted] for
any dissatisfaction that may have been experienced while being a...

valued
customer of GNC.com.  Per the request of
Ms. [redacted], GNC is reshipping the products. 
We have emailed the information to Ms. [redacted] enclosing the shipping
information, and GNC hopes that this will alleviate any discontent with
customer.
Live Well GNC
Legal
Department