Steve D. Ledesma, MD, PC

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com.  The customer was credited the...

full amount on 11/22/17. Live Well GNC Legal Department Tell us why here...

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that [redacted] may have been experienced while being a valued customer of...

GNC.com.  GNC’s Customer Service department will reach out to the customer, and we have arranged for a refund as a one-time appeasement.  Refund can be expected in 2-5 business days at which time [redacted] will be notified via email. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to Ms. O’Connor for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  However, GNC Customer Service has placed a call to the customer and reached a voicemail. In the voicemail, they have asked her to contact them directly so that I may work with her to resolve her concerns.  They will update our department once they have the opportunity to speak with Ms. [redacted] Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that the customer may have been experienced while being a valued customer of GNC.com.  All orders have been refunded...

and the eGC’s have been devalued.  Customer will receive confirmation emails. Live Well GNC Legal Department Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I would accept the refund, of course. But I don't like GNC's response because I didn't see any return money until Nov. 18--four days after I submitted the complain to Revdex.com. Anyway, thanks for your help.
Regards,
[redacted]

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that [redacted] may have been experienced while being a valued customer of GNC.com. ...

GNC’s Customer Service department will reach out to the customer, and we have arranged for a refund as a one-time appeasement.  Refund can be expected in 2-5 business days at which time [redacted] will be notified via email. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. [redacted] may have been experienced while being a valued customer of GNC.com. ...

GNC’s customer service department would like to apologize for any GNC’s customer service department and reached out to Mr. [redacted] today.  Mr. [redacted] only had one gift card to be redeemed; however, different from the amount that he stated.  We are unable to help him unless he is able to provide the other gift card numbers regarding his purchase and payment.       Live Well GNC Legal Department

Dear Revdex.com,
GNC prides itself in customer satisfaction and we are sorry to learn of the customers issues.  We have located the problem and found that the customers email address appears to be incomplete, and this could result in the customer not receiving his RL.  Our Customer Service...

Representative has reached out to the customer to try and arrange a return and a credit.
We are looking forward to the customers call to [redacted]
Live Well,
GNC Legal Department

A return credit was processed in the amount of $98.70 on 12/1. Shipping was credited on 12/4 in the amount of $4.99 Customer was credited manually in the amount of $14.56 on 12/14 which was the remaining balance. This order was credited in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I don't understand GNC offer to resolve this issue. GNC states that I was credited $35.00.  Where does this credit appear?  Is GNC proposing to send me a physical gift card with $35.00 on it?  
Regards,
[redacted]

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by Mary Clare [redacted].  GNC Customer Service would like to extend its sincere apology to Ms. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  However, the customer has been denied a credit based on the information provided by our CS department. Our records indicate that there was not a purchase made by her on 12.18.16.  To that end, GNC Customer Service has denied issuing a credit to Ms. [redacted]. Live Well GNC Legal Department

Dear David: General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to [redacted] for any dissatisfaction that may have been experienced while being a valued...

customer of GNC.com.  While GNC regrets that the order was not fulfilled, GNC Customer Service representatives have worked hard to reship the correct product to Mr. [redacted] at no additional cost.  He is being credited in full for his order as well as a 20% off discount on a future order. LIVE WELL GNCLEGAL DEPARTMENT