Complaint: [redacted] I am rejecting this response because: They kept on telling me the same that someone would reach out to me but no one has addressed it till dateThis case will be kept open until a resolution is found Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey came today and fixed unsightly irregular roof edge where shingles were not cut evenly, installed missing drip edge, removed price sticker from chimney flashingThey also repaired two holes in facia which were not part of original scope of workThank you! Sincerely, [redacted] ***
We are sorry about the delay with this particular window projectWe did have a few window projects that took some time to shipI am concerned that our customers do not feel like this was relayed to them, though, as I see at least recorded follow calls from November through now from our office We have worked through this misunderstanding and they have been scheduled for installation in mid-March
Complaint: [redacted] I am rejecting this response because: While Joyce Factory Direct continues to tell me that they will resolve the issue of fixing the window screens they damaged in the siding replacement, the bottom line is that JFD has failed to meet their repeated agreement to return my repaired screens It has been well over months now--all the while JFD has made and broken repeated promises to return my repaired window screens Sincerely, [redacted]
Custom screening has been ordered by our service departmentIt will be completed soon by our vendor and our client will be contacted immediately for installation
Complaint: [redacted] I am rejecting this response because: We never received a call from Joyce Factory Direct nor has any appointment been scheduled Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This response is the same response that Joyce Factory Direct has been giving me and there has been no progressLike I said before this deck has be completed since the end of August or beginning of September and they have failed to pull permits when it was being built or even since the deck has been built Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We were told that a supervisor would come out and inspect the fence to make sure this was completed and I also had to go along the chain link fence and place new Hog Ties along the tension wire along the bottom and Zip Tied the fence to the top rail where Ties should have been placed to keep the fencing tight to the poles Sincerely, [redacted]
Representatives from our firm had an insightful and positive conversation with our client regarding ideas to improve customer relationsOur client has a direct conduit to individuals who can help them should they have any needs going forward
At no time was our client asked enter in to a “fraudulent” relationship with their approved lenderFinancing must be procured and established before any project can be released to our production team to orderAt that time the project is placed in a queue and installed in the order of purchase Deck and Fencing projects are extremely popular at the time of this particular agreementOur clients are made aware of an approximate installation date based on their place in the queue and kept informed based on unforeseen weather conditions that may prohibit us from our routine scheduleOften, a payment for a project may occur before the installation due to these factorsOur installer had numerous projects in their municipality at the time of this order and thought he had applied for permits on this project along with othersThere is no problem obtaining them for this client as we have already received the deck permit and are waiting on notification to pick up fencing permit as well
This client is being less than forthcoming about the allegations in her claimAn agreement was reached May, 30th We contacted this client with a “welcome call” on June 6th at 12:pmAt that time, as well as at the time of ordering she was reminded that we were on a 6-week schedule for project installationsThis consumer was never told that a project could be completed “in a few weeks” We called again on June 15th at 1:pm with a courtesy follow up to make sure our client knew we were looking forward to her start date and that we were making the necessary arrangements to proceedSome time later the client decided things weren’t moving quickly enough and called our firm five weeks in to the processShe wanted to breach her contractOur general manager met with her on July 17th and she would not honor her commitmentThe consumer told our management to keep her deposit in lieu of the breachWe will be happy to honor the agreement as written and apply any earnest money accordinglyWe have zero fault in this consumer complaint and ask for it to be immediately removed from our record for legal reasons and inaccuracies
We have been in frequent contact with the [redacted] and their service is underwayI do not believe there was a promise of a finish date, as we had to assess the service and make a plan from thereThe [redacted] have been given a more than generous discount for their time and frustration and this will be resolved in a timely manner
Initial Business Response / [redacted] (1000, 7, 2016/01/26) */ This consumer's deposit refund was mailed to them weeks agoIf they have not received it, they need to call our office at (XXX) XXX-XXXX
Our service department has met with our client to discuss his concerns, what is covered and agree upon a remedyMaterials are being ordered and we will resolve as soon as possible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
This consumer initially received the door he ordered from usAfter installation, a manufacturing defect was noticed that was not aesthetically pleasing to our clientAlthough we had recently severed our relationship with the door provider, we contacted them on our customer’s behalf and requested they honor their warrantyThey refusedThe client also attempted to submit a claim which they denied as wellIn good faith we ordered a new door from a different manufacturer at no cost to our customerAfter installation the client decided that he didn’t like this door either, even though it was comparable in every way and better in someThe owner of our firm went to see the projectHe noticed that we could have done a slightly better job with some capping and that the handle did not arrive in the color we orderedOther than that it is a fine looking doorWhen our owner told the client there was nothing wrong with the door he became agitated and ceased all attempts to resolve reasonablyWe will contact this consumer when the new handle is hereAt that time we will install it and shore up any capping that needs adjusting
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response /* (1000, 7, 2015/11/16) */
Mrs*** is aware her door was delivered and will be professionally installed Friday, November 20th
Complaint: ***
I am rejecting this response because: they have a time to come out next thursday 10/so I will not accept their response till I see resultshe called on monday to set up a
time but I have had appointments many times with them and they have not shown, so I will wait till after thursday to accept or continue my claim
Sincerely,
*** ***
Complaint: [redacted] I am rejecting this response because: They kept on telling me the same that someone would reach out to me but no one has addressed it till dateThis case will be kept open until a resolution is found Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey came today and fixed unsightly irregular roof edge where shingles were not cut evenly, installed missing drip edge, removed price sticker from chimney flashingThey also repaired two holes in facia which were not part of original scope of workThank you! Sincerely, [redacted] ***
We are sorry about the delay with this particular window projectWe did have a few window projects that took some time to shipI am concerned that our customers do not feel like this was relayed to them, though, as I see at least recorded follow calls from November through now from our office We have worked through this misunderstanding and they have been scheduled for installation in mid-March
Complaint: [redacted] I am rejecting this response because: While Joyce Factory Direct continues to tell me that they will resolve the issue of fixing the window screens they damaged in the siding replacement, the bottom line is that JFD has failed to meet their repeated agreement to return my repaired screens It has been well over months now--all the while JFD has made and broken repeated promises to return my repaired window screens Sincerely, [redacted]
Custom screening has been ordered by our service departmentIt will be completed soon by our vendor and our client will be contacted immediately for installation
Complaint: [redacted] I am rejecting this response because: We never received a call from Joyce Factory Direct nor has any appointment been scheduled Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This response is the same response that Joyce Factory Direct has been giving me and there has been no progressLike I said before this deck has be completed since the end of August or beginning of September and they have failed to pull permits when it was being built or even since the deck has been built Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We were told that a supervisor would come out and inspect the fence to make sure this was completed and I also had to go along the chain link fence and place new Hog Ties along the tension wire along the bottom and Zip Tied the fence to the top rail where Ties should have been placed to keep the fencing tight to the poles Sincerely, [redacted]
Representatives from our firm had an insightful and positive conversation with our client regarding ideas to improve customer relationsOur client has a direct conduit to individuals who can help them should they have any needs going forward
At no time was our client asked enter in to a “fraudulent” relationship with their approved lenderFinancing must be procured and established before any project can be released to our production team to orderAt that time the project is placed in a queue and installed in the order of purchase Deck and Fencing projects are extremely popular at the time of this particular agreementOur clients are made aware of an approximate installation date based on their place in the queue and kept informed based on unforeseen weather conditions that may prohibit us from our routine scheduleOften, a payment for a project may occur before the installation due to these factorsOur installer had numerous projects in their municipality at the time of this order and thought he had applied for permits on this project along with othersThere is no problem obtaining them for this client as we have already received the deck permit and are waiting on notification to pick up fencing permit as well
This client is being less than forthcoming about the allegations in her claimAn agreement was reached May, 30th We contacted this client with a “welcome call” on June 6th at 12:pmAt that time, as well as at the time of ordering she was reminded that we were on a 6-week schedule for project installationsThis consumer was never told that a project could be completed “in a few weeks” We called again on June 15th at 1:pm with a courtesy follow up to make sure our client knew we were looking forward to her start date and that we were making the necessary arrangements to proceedSome time later the client decided things weren’t moving quickly enough and called our firm five weeks in to the processShe wanted to breach her contractOur general manager met with her on July 17th and she would not honor her commitmentThe consumer told our management to keep her deposit in lieu of the breachWe will be happy to honor the agreement as written and apply any earnest money accordinglyWe have zero fault in this consumer complaint and ask for it to be immediately removed from our record for legal reasons and inaccuracies
We have been in frequent contact with the [redacted] and their service is underwayI do not believe there was a promise of a finish date, as we had to assess the service and make a plan from thereThe [redacted] have been given a more than generous discount for their time and frustration and this will be resolved in a timely manner
Initial Business Response / [redacted] (1000, 7, 2016/01/26) */ This consumer's deposit refund was mailed to them weeks agoIf they have not received it, they need to call our office at (XXX) XXX-XXXX
The owner gave Mrs [redacted] a discount and the windows should be in this FridayMs [redacted] is happy with that resolution
Our service department has met with our client to discuss his concerns, what is covered and agree upon a remedyMaterials are being ordered and we will resolve as soon as possible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
This consumer initially received the door he ordered from usAfter installation, a manufacturing defect was noticed that was not aesthetically pleasing to our clientAlthough we had recently severed our relationship with the door provider, we contacted them on our customer’s behalf and requested they honor their warrantyThey refusedThe client also attempted to submit a claim which they denied as wellIn good faith we ordered a new door from a different manufacturer at no cost to our customerAfter installation the client decided that he didn’t like this door either, even though it was comparable in every way and better in someThe owner of our firm went to see the projectHe noticed that we could have done a slightly better job with some capping and that the handle did not arrive in the color we orderedOther than that it is a fine looking doorWhen our owner told the client there was nothing wrong with the door he became agitated and ceased all attempts to resolve reasonablyWe will contact this consumer when the new handle is hereAt that time we will install it and shore up any capping that needs adjusting
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response /* (1000, 7, 2015/11/16) */
Mrs*** is aware her door was delivered and will be professionally installed Friday, November 20th
Complaint: ***
I am rejecting this response because: they have a time to come out next thursday 10/so I will not accept their response till I see resultshe called on monday to set up a
time but I have had appointments many times with them and they have not shown, so I will wait till after thursday to accept or continue my claim
Sincerely,
*** ***