Complaint: ***
I am rejecting this response because: the job has not been approved by my HOA yet or started I am looking forward to completion of the project
and will finish the report when the job is successfully done The drawings submitted were acceptable
Sincerely,
*** ***
We completely refute the facts as reported in this complaintThis client admits entering in to a contract with our firm and was never charged to listen “to a sales pitch”They did pay a small earnest deposit on a credit card (5% of the contract price)We received the client’s notice of
cancellationAfter numerous attempts, we finally made contact with the client and they spoke with a member of our office staffWe have no record of them calling us as stated in their complaintThey were offered an opportunity to meet with our general manager to look at the work to be done and offered an incentive to reconsider their cancellationA tentative meeting date was discussed with a confirmation call to followAt NO time was this client told that they had forfeited their depositWe will be happy to credit their charge card and cancel any further meetings if this is their wishWe ask to have this complaint removed from our record for inaccuracy
Complaint: ***
I am rejecting this response because:
We never received a call from Joyce Factory Direct nor has any appointment been scheduled.
Sincerely,
*** ***
We are sorry about the delay with this particular window projectWe did have a few window projects that took some time to shipI am concerned that our customers do not feel like this was relayed to them, though, as I see at least recorded follow calls from November through now from our office
We have worked through this misunderstanding and they have been scheduled for installation in mid-March
I personally spoke with him when he cancelled and authorized his refundUntil we received his complaint this morning, I was under the impression that he was through the refund process long agoI may have told you we fired our office manager for ineptnessThe *** folder was filed without the
refund being sentTo the best of my knowledge, we hadn’t heard from Mr*** or this would have been resolved long agoWe will refund his deposit of $Is there any way to keep this complaint from hitting our record?
Complaint: ***
I am rejecting this response because:We were told that a supervisor would come out and inspect the fence to make sure this was completed and I also had to go along the chain link fence
and place new Hog Ties along the tension wire along the bottom and Zip Tied the fence to the top rail where Ties should have been placed to keep the fencing tight to the poles
Sincerely,
*** ***
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***. Their verbal responses were friendly but generally unsatisfactory, with many holes and fallacies of logic in their responses (especially in my question of communication breakdowns within the company). Their financial settlement, while small in comparison to the cost of the project and scope of our concerns, was genuinely offered and well-allocated. We really have little other recourse but to accept their resolution. I do sincerely hope they are able to treat their other customers with more respect in the future. While we are satisfied with the formal resolution to our issues, we will not be using Joyce Factory Direct again, and will dissuade neighbors and friends who might consider using them in the future.
Sincerely,
*** ***
Custom screening has been ordered by our service department. It will be completed soon by our vendor and our client will be contacted immediately for installation
*** confirmed that we hired an outside company to handle Mr***’s screen issueThe project has been completed & to the best of our knowledge, he is happy-***
Our craftsman is going today to address any issuesOnce completed, our project manager will come out to inspect & bring a reimbursement check for our client
Initial Business Response /* (1000, 5, 2016/03/02) */
We believe check our client was expecting has already been received
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received $dollar checkMy
name was spelled wrong on the check, did confirm receipt after cashing
We had already come to a agreement with our client before ever knowing she filed a complaintOur client has been attempting to have her complaint eradicated as she had already been satisfied with the resolution from our firmI personally spoke with our client today and she confirmed with me that
she erroneously checked the wrong response on the Revdex.com form that is keeping her complaint from being withdrawn
This client was on our schedule for December 18thWhen our production manager called to notify him he became irate, wanted to be moved to the front of the line, then hung up on herShe has made repeated attempts to reach him and he was removed from the queueIf the client calls ***
*** *** will be thrilled to reschedule his installation & he will be thrilled when the project is completed
Initial Business Response /* (1000, 7, 2015/07/17) */
Our client lives in a beautiful home that is over years oldBecause of its age, all the openings in the residence are out of "square" and are unlevelWe have removed and replaced the door in question more than once in an effort to get it
to operate properlyWe will do that once again upon receipt of materials we have on orderThe unseasonal rain this summer has everyone in our industry behind on installations/repairsWe have been forthright with our client about our intentions and the predicament in schedulingWe are confident we will get this resolved to her satisfaction
Complaint: ***
I am rejecting this response because: the job has not been approved by my HOA yet or started I am looking forward to completion of the project
and will finish the report when the job is successfully done The drawings submitted were acceptable
Sincerely,
*** ***
We completely refute the facts as reported in this complaintThis client admits entering in to a contract with our firm and was never charged to listen “to a sales pitch”They did pay a small earnest deposit on a credit card (5% of the contract price)We received the client’s notice of
cancellationAfter numerous attempts, we finally made contact with the client and they spoke with a member of our office staffWe have no record of them calling us as stated in their complaintThey were offered an opportunity to meet with our general manager to look at the work to be done and offered an incentive to reconsider their cancellationA tentative meeting date was discussed with a confirmation call to followAt NO time was this client told that they had forfeited their depositWe will be happy to credit their charge card and cancel any further meetings if this is their wishWe ask to have this complaint removed from our record for inaccuracy
Final Consumer Response /* (2000, 7, 2016/03/04) */
They have resolved matter by issuing a check saying the first was "lost in the mail"
New drawings are being submitted to the city by our craftsman for reviewAfter the permit is issued, we will deliver to our client
Complaint: ***
I am rejecting this response because:
We never received a call from Joyce Factory Direct nor has any appointment been scheduled.
Sincerely,
*** ***
I received a full refund from Joyce Factory Direct, (Aug 2015)This issue is fully resolved
We are sorry about the delay with this particular window projectWe did have a few window projects that took some time to shipI am concerned that our customers do not feel like this was relayed to them, though, as I see at least recorded follow calls from November through now from our office
We have worked through this misunderstanding and they have been scheduled for installation in mid-March
Glass for this repair is on orderOur client will be contacted for installation upon it's arrival
Our craftsman had a meeting scheduled last week to meet with our client to discuss any concerns & remedy
I personally spoke with him when he cancelled and authorized his refundUntil we received his complaint this morning, I was under the impression that he was through the refund process long agoI may have told you we fired our office manager for ineptnessThe *** folder was filed without the
refund being sentTo the best of my knowledge, we hadn’t heard from Mr*** or this would have been resolved long agoWe will refund his deposit of $Is there any way to keep this complaint from hitting our record?
Complaint: ***
I am rejecting this response because:We were told that a supervisor would come out and inspect the fence to make sure this was completed and I also had to go along the chain link fence
and place new Hog Ties along the tension wire along the bottom and Zip Tied the fence to the top rail where Ties should have been placed to keep the fencing tight to the poles
Sincerely,
*** ***
Our production manager has been in touch with our client & we are scheduled for Saturday, December 17th to address any concerns
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***. Their verbal responses were friendly but generally unsatisfactory, with many holes and fallacies of logic in their responses (especially in my question of communication breakdowns within the company). Their financial settlement, while small in comparison to the cost of the project and scope of our concerns, was genuinely offered and well-allocated. We really have little other recourse but to accept their resolution. I do sincerely hope they are able to treat their other customers with more respect in the future. While we are satisfied with the formal resolution to our issues, we will not be using Joyce Factory Direct again, and will dissuade neighbors and friends who might consider using them in the future.
Sincerely,
*** ***
Custom screening has been ordered by our service department. It will be completed soon by our vendor and our client will be contacted immediately for installation
*** confirmed that we hired an outside company to handle Mr***’s screen issueThe project has been completed & to the best of our knowledge, he is happy-***
Our craftsman is going today to address any issuesOnce completed, our project manager will come out to inspect & bring a reimbursement check for our client
Initial Business Response /* (1000, 5, 2016/03/02) */
We believe check our client was expecting has already been received
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received $dollar checkMy
name was spelled wrong on the check, did confirm receipt after cashing
We had already come to a agreement with our client before ever knowing she filed a complaintOur client has been attempting to have her complaint eradicated as she had already been satisfied with the resolution from our firmI personally spoke with our client today and she confirmed with me that
she erroneously checked the wrong response on the Revdex.com form that is keeping her complaint from being withdrawn
This client was on our schedule for December 18thWhen our production manager called to notify him he became irate, wanted to be moved to the front of the line, then hung up on herShe has made repeated attempts to reach him and he was removed from the queueIf the client calls ***
*** *** will be thrilled to reschedule his installation & he will be thrilled when the project is completed
Initial Business Response /* (1000, 7, 2015/07/17) */
Our client lives in a beautiful home that is over years oldBecause of its age, all the openings in the residence are out of "square" and are unlevelWe have removed and replaced the door in question more than once in an effort to get it
to operate properlyWe will do that once again upon receipt of materials we have on orderThe unseasonal rain this summer has everyone in our industry behind on installations/repairsWe have been forthright with our client about our intentions and the predicament in schedulingWe are confident we will get this resolved to her satisfaction