The owner of our firm spoke with this client last weekPer that discussion, they should be expecting a meeting Monday, November 20th to address and rectify any concerns
Complaint: ***
I am rejecting this response because: The business claimed that they would have a "craftsman" to our house
yesterday (12/14/17) to fix the problemThis is reflected in the business' response to our Revdex.com claim submitted 12/14/17.The "craftsman" was a no call, no showIt was not until I contacted our project manager after hours that we were told that he had some sort of emergency and couldn't comeShe assured me that she would "rectify tomorrow" (Friday, December 15, 2017)This is reflected in the attached screen shots of our text message communicationAgain, the "craftsman" was a no call, no show todayIt appears that our issue has fallen through the cracks again, with no guarantee that this problem will be resolved imminently. Again, the desired resolution we wish to reach is simply that their "craftsman" come to our home and finish installing the second vent cap, as discussed, on our patio ceiling, and that Steve's Factory Direct reimburse us for the $we are owed.
Sincerely,
*** ***
Initial Business Response /* (1000, 7, 2015/11/18) */
This project has been completedCustomer is happy & our company is paid in fullThe consumer told our production staff at one point of their intention to retract this complaint
We have been in frequent contact with the *** and their service is underwayI do not believe there was a promise of a finish date, as we had to assess the service and make a plan from thereThe *** have been given a more than generous discount for their time and frustration and this will be resolved in a timely manner
Representatives from our firm had an insightful and positive conversation with our client regarding ideas to improve customer relations. Our client has a direct conduit to individuals who can help them should they have any needs going forward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I asked that the work be completed by 3/2/2018. The company, while I have spoken to them, has not been out to complete the job. Now, the bill has been sent to the finance company. I have a problem with them charging me for a job that is not yet complete
We apologize for this consumer's inconvenienceTheir refund was inadvertently added to payables that are on a day scheduleTheir refund will be processed immediately and go out in the mail as soon as completed
Complaint: ***
I am rejecting this response because:When they didnt do anything for weeks after initial contact and I wanted to get my money back and cancel order they stated that they wouldnt do that because of the contract stating I only had days to cancelThey held me to the letter of the contractIt states in the contract that I am to get a " quote" Joyce Premium Patio Sliding DoorThey ordered a patio door Deluxe from Joyce MfgCoDue to their problems with Joyce they can no longer supply said door, but the contract says they willTherefore if they cant supply to the letter of the contract, I want my money backFor the record I didnt get mad or anything when the owner came byI realized that nothing was going to change and he stated that they were happy with the door, so I stopped the meeting and walked awayIt doesnt make any difference if he is happy or not, because I am the customer with a contract and I want it fulfilled to the letter
Sincerely,
*** ***
3/- Opened a complaint with the Revdex.com 3/- Received email from Revdex.com at 8:02am stating they have contacted Joyce Factory Direct 3/- Received phone call at 8:39am from *** at Joyce Factory Direct
*** will be coming out next Wednesday or Thursday about 4pm to measure the window to be replaced Once done, they will order the replacement glass and when notified of shipping will schedule the repair Was given her cell and ***'s cell numbers (***, ***) as she stated she isn't really ever in the office 3/- No word from *** (window installer) today as promised 3/- No word from *** (window installer) today as promised 3/- No communications from Joyce Factory Direct since the call on 3/at 8:39am 3/- Called JFD at 7:pm and left a voicemail asking *** to call me (and that I wasn't comfortable calling her cell after business hours)3/- No communications from Joyce Factory Direct3/- 6:09pm Called *** (Production Mgr) on her cell phone, no answer I left her a message with my information and that nobody has bothered to contact me...at all3/- 1:46pm Received call from *** advising the window has a ship date of the 28th and that she would contact me as soon as it does ship I didn't ask how they got measurements since the installer never showed up to measure the window as I was told they must do before they can order it3/- Received call from ***, she stated the window did not ship afterall but will next Tuesday April 4th She assured me that she will call the window installer as soon as she confirms it is in
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hi Diane! *** *** contacted your office about a deck repair on 6/I just received the complaint letter today, but it had already been scheduled & is being worked on as I send thisI hope all is well! ***
This client is being less than forthcoming about the allegations in her claimAn agreement was reached May, 30th We contacted this client with a “welcome call” on June 6th at 12:pmAt that time, as well as at the time of ordering she was reminded that we were on a 6-week schedule for
project installationsThis consumer was never told that a project could be completed “in a few weeks” We called again on June 15th at 1:pm with a courtesy follow up to make sure our client knew we were looking forward to her start date and that we were making the necessary arrangements to proceedSome time later the client decided things weren’t moving quickly enough and called our firm five weeks in to the processShe wanted to breach her contractOur general manager met with her on July 17th and she would not honor her commitmentThe consumer told our management to keep her deposit in lieu of the breachWe will be happy to honor the agreement as written and apply any earnest money accordinglyWe have zero fault in this consumer complaint and ask for it to be immediately removed from our record for legal reasons and inaccuracies
The owner of our firm spoke with this client last weekPer that discussion, they should be expecting a meeting Monday, November 20th to address and rectify any concerns
An appointment to resolve any potential issues has been scheduled for Tuesday, October 17th
Initial Business Response /* (1000, 7, 2015/07/17) */
MrsEdwards has received her down payment & we have bank notification that it has been deposited
Complaint: ***
I am rejecting this response because: The business claimed that they would have a "craftsman" to our house
yesterday (12/14/17) to fix the problemThis is reflected in the business' response to our Revdex.com claim submitted 12/14/17.The "craftsman" was a no call, no showIt was not until I contacted our project manager after hours that we were told that he had some sort of emergency and couldn't comeShe assured me that she would "rectify tomorrow" (Friday, December 15, 2017)This is reflected in the attached screen shots of our text message communicationAgain, the "craftsman" was a no call, no show todayIt appears that our issue has fallen through the cracks again, with no guarantee that this problem will be resolved imminently. Again, the desired resolution we wish to reach is simply that their "craftsman" come to our home and finish installing the second vent cap, as discussed, on our patio ceiling, and that Steve's Factory Direct reimburse us for the $we are owed.
Sincerely,
*** ***
Initial Business Response /* (1000, 7, 2015/11/18) */
This project has been completedCustomer is happy & our company is paid in fullThe consumer told our production staff at one point of their intention to retract this complaint
A service ticket was fulfilled for our client on Saturday, December 10thIf they have any future needs, we hope they will contact our office
We have been in frequent contact with the *** and their service is underwayI do not believe there was a promise of a finish date, as we had to assess the service and make a plan from thereThe *** have been given a more than generous discount for their time and frustration and this will be resolved in a timely manner
This project has now been completed, the delay was due to delivery of windows
Representatives from our firm had an insightful and positive conversation with our client regarding ideas to improve customer relations. Our client has a direct conduit to individuals who can help them should they have any needs going forward
We would like to schedule a meeting for the owner of our firm to see this project & will contact the consumer for their availability
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Our client has met with our management this week, reviewed the drawings/docs & we will build her a beautiful project
I asked that the work be completed by 3/2/2018. The company, while I have spoken to them, has not been out to complete the job. Now, the bill has been sent to the finance company. I have a problem with them charging me for a job that is not yet complete
We apologize for this consumer's inconvenienceTheir refund was inadvertently added to payables that are on a day scheduleTheir refund will be processed immediately and go out in the mail as soon as completed
Complaint: ***
I am rejecting this response because:When they didnt do anything for weeks after initial contact and I wanted to get my money back and cancel order they stated that they wouldnt do that because of the contract stating I only had days to cancelThey held me to the letter of the contractIt states in the contract that I am to get a " quote" Joyce Premium Patio Sliding DoorThey ordered a patio door Deluxe from Joyce MfgCoDue to their problems with Joyce they can no longer supply said door, but the contract says they willTherefore if they cant supply to the letter of the contract, I want my money backFor the record I didnt get mad or anything when the owner came byI realized that nothing was going to change and he stated that they were happy with the door, so I stopped the meeting and walked awayIt doesnt make any difference if he is happy or not, because I am the customer with a contract and I want it fulfilled to the letter
Sincerely,
*** ***
3/- Opened a complaint with the Revdex.com 3/- Received email from Revdex.com at 8:02am stating they have contacted Joyce Factory Direct 3/- Received phone call at 8:39am from *** at Joyce Factory Direct
*** will be coming out next Wednesday or Thursday about 4pm to measure the window to be replaced Once done, they will order the replacement glass and when notified of shipping will schedule the repair Was given her cell and ***'s cell numbers (***, ***) as she stated she isn't really ever in the office 3/- No word from *** (window installer) today as promised 3/- No word from *** (window installer) today as promised 3/- No communications from Joyce Factory Direct since the call on 3/at 8:39am 3/- Called JFD at 7:pm and left a voicemail asking *** to call me (and that I wasn't comfortable calling her cell after business hours)3/- No communications from Joyce Factory Direct3/- 6:09pm Called *** (Production Mgr) on her cell phone, no answer I left her a message with my information and that nobody has bothered to contact me...at all3/- 1:46pm Received call from *** advising the window has a ship date of the 28th and that she would contact me as soon as it does ship I didn't ask how they got measurements since the installer never showed up to measure the window as I was told they must do before they can order it3/- Received call from ***, she stated the window did not ship afterall but will next Tuesday April 4th She assured me that she will call the window installer as soon as she confirms it is in
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Please have the consumer call me *** *** at *** ***.We have left him messages, but he is not returning our calls
Hi Diane! *** *** contacted your office about a deck repair on 6/I just received the complaint letter today, but it had already been scheduled & is being worked on as I send thisI hope all is well! ***
This client is being less than forthcoming about the allegations in her claimAn agreement was reached May, 30th We contacted this client with a “welcome call” on June 6th at 12:pmAt that time, as well as at the time of ordering she was reminded that we were on a 6-week schedule for
project installationsThis consumer was never told that a project could be completed “in a few weeks” We called again on June 15th at 1:pm with a courtesy follow up to make sure our client knew we were looking forward to her start date and that we were making the necessary arrangements to proceedSome time later the client decided things weren’t moving quickly enough and called our firm five weeks in to the processShe wanted to breach her contractOur general manager met with her on July 17th and she would not honor her commitmentThe consumer told our management to keep her deposit in lieu of the breachWe will be happy to honor the agreement as written and apply any earnest money accordinglyWe have zero fault in this consumer complaint and ask for it to be immediately removed from our record for legal reasons and inaccuracies