I would like the company to notify me when the check is ready and I will come to their office and pick it upI would like them to provide a date that my refund will by ready as I gave them the money in September
Complaint: ***
I am rejecting this response because:
This response is the same response that Joyce Factory Direct has been giving me and there has been no
progressLike I said before this deck has be completed since the end of August or beginning of September and they have failed to pull permits when it was being built or even since the deck has been built
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is still disappointing that it took months and Revdex.com intervention to resolve.Thanks to Revdex.com for the support!
Sincerely,
*** ***
The issues described here are not typical of the senior craftsmen who worked on this projectThe cause of water problems is not always obvious and frequently misdiagnosedOur production manager will call to schedule an appointment to inspect the project with our client
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meThey came today and fixed unsightly irregular roof edge where shingles were not cut evenly, installed missing drip edge, removed price sticker from chimney flashingThey also repaired two holes in facia which were not part of original scope of workThank you!
Sincerely,
*** ***
Our craftsman has informed us that the issue here is not with our workmanship on the project, rather with existing loose/bad fascia boardsHe is going to help this client on his own in a gesture of goodwill
Our service department has met with our client to discuss his concerns, what is covered and agree upon a remedyMaterials are being ordered and we will resolve as soon as possible
Complaint: ***
I am rejecting this response because: They kept on telling me the same that someone would reach out to me but no one has addressed it till dateThis case will be kept open until a resolution is found
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
This was supposedly the plan in the first place and the clips sent were wrong per the installer.Also the business implies that there was nothing wrong with the first set of screensThe implication here is that our dissatisfaction is the problemThe screens bowed out and would not stay in placeThe installer thought they were unacceptable too. This response confirms my fears that Joyce would stall and make it out that it was our fault and that somehow we were being unreasonablePlease be advised we have filed a complaint to the Attorney General of Missouri and are going to submit supporting documentation including photos of the screens that are too large, bow out and will not stay in place without packing tape
Sincerely,
*** ***
The custom window for this client has been orderedWe have been waiting on the manufacturer for deliveryWe will contact the consumer the moment it arrives and make installation arrangementsWe apologize for the delay and any inconvenience this may have caused
Initial Business Response /* (1000, 5, 2016/02/26) */
This consumer's deck was constructed with Western Red CedarThis material will show cracks almost 100% of the time but those cracks pose no threat to the integrity of the structureThat is part of the natural beauty of such a project over a
more sterile looking plastic deck materialWe have an example of a huge pavilion purchased by the city of Clayton with the same natural seasoning that we will forward to your officeOur customer's project was visited by the president of the lumber company who supplies our materials, he concluded that there is nothing out of the ordinary regarding this project or the quality of material providedIt has been noted that this consumer has done nothing to treat or protect the wood since the installation date of November 7, even though cedar needs to be treated within the first three months
No one at your business has contacted me to install the windows
I would like the company to notify me when the check is ready and I will come to their office and pick it upI would like them to provide a date that my refund will by ready as I gave them the money in September
Complaint: ***
I am rejecting this response because:
This response is the same response that Joyce Factory Direct has been giving me and there has been no
progressLike I said before this deck has be completed since the end of August or beginning of September and they have failed to pull permits when it was being built or even since the deck has been built
Sincerely,
*** ***
Our client is aware this project is scheduled for installation Monday, August 1st
Our client is aware that we have someone coming to their residence tomorrow to resolve their concerns
This project is completed & our client is enjoying their new windows!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is still disappointing that it took months and Revdex.com intervention to resolve.Thanks to Revdex.com for the support!
Sincerely,
*** ***
Our client has marked the boards they are concerned aboutOur production team will inspect and replace as necessary
The issues described here are not typical of the senior craftsmen who worked on this projectThe cause of water problems is not always obvious and frequently misdiagnosedOur production manager will call to schedule an appointment to inspect the project with our client
Our service tech has already left the office and is on his way to address
This service has been performed and completed for our client
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meThey came today and fixed unsightly irregular roof edge where shingles were not cut evenly, installed missing drip edge, removed price sticker from chimney flashingThey also repaired two holes in facia which were not part of original scope of workThank you!
Sincerely,
*** ***
Our production manager has spoken with our client and will be calling back to schedule an exact date for a service call
Our craftsman has informed us that the issue here is not with our workmanship on the project, rather with existing loose/bad fascia boardsHe is going to help this client on his own in a gesture of goodwill
Our service department has met with our client to discuss his concerns, what is covered and agree upon a remedyMaterials are being ordered and we will resolve as soon as possible
Initial Business Response /* (1000, 5, 2015/08/27) */
Mrs*** is scheduled for a service technician Friday, August 28th to resolve her issue
Complaint: ***
I am rejecting this response because: They kept on telling me the same that someone would reach out to me but no one has addressed it till dateThis case will be kept open until a resolution is found
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
This was supposedly the plan in the first place and the clips sent were wrong per the installer.Also the business implies that there was nothing wrong with the first set of screensThe implication here is that our dissatisfaction is the problemThe screens bowed out and would not stay in placeThe installer thought they were unacceptable too. This response confirms my fears that Joyce would stall and make it out that it was our fault and that somehow we were being unreasonablePlease be advised we have filed a complaint to the Attorney General of Missouri and are going to submit supporting documentation including photos of the screens that are too large, bow out and will not stay in place without packing tape
Sincerely,
*** ***
The custom window for this client has been orderedWe have been waiting on the manufacturer for deliveryWe will contact the consumer the moment it arrives and make installation arrangementsWe apologize for the delay and any inconvenience this may have caused
Initial Business Response /* (1000, 5, 2016/02/26) */
This consumer's deck was constructed with Western Red CedarThis material will show cracks almost 100% of the time but those cracks pose no threat to the integrity of the structureThat is part of the natural beauty of such a project over a
more sterile looking plastic deck materialWe have an example of a huge pavilion purchased by the city of Clayton with the same natural seasoning that we will forward to your officeOur customer's project was visited by the president of the lumber company who supplies our materials, he concluded that there is nothing out of the ordinary regarding this project or the quality of material providedIt has been noted that this consumer has done nothing to treat or protect the wood since the installation date of November 7, even though cedar needs to be treated within the first three months