Strategic Media

At this time, I have been...

contacted directly by Strategic Media, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I contacted Forbes Magazine as they are requesting that I "Renew my subscription".  I wrote to them and never received a reply from Forbes Magazine.   Here is an email I received from Strategic Media on Feb. [redacted] which must have come from a foreign country because of  the misspelled words:You received a subscriptionto Forbes as a special Thank You Bonus for making a purchaseon [redacted].  There is NO bill ever for the subscription and itwill not automatically renew.  It's just a thank you bonus  arrangedfor their customers to receive to thank them for their loyalty We have cancelled the bonussubscription. Please note you may receive one or two more issues until thecancellation takes effect. This is due to teh production schedule of themagazine. IF YOU HAVE ANY OTHER COMPMAINTS YOU WILL NEED TO CONTACT[redacted] .  They are the ones who provided your name and address soyou can receive your bonus subcription  _________________________________________________________________...⇄ Customer Service
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] received a one- year bonus subscripton to Essence after making a qualifying purchase on a women’s fashion site.  There was no charge for the subscription and it did not automatically renew and her credit card and email address were not shared with the publisher or with...

Strategic Media.  Her subscription was processed by us on 1/**/15 and she has probably received 2-3 issues.  We put through a cancellation on 4/*/15.

This is [redacted], President of Strategic Media.  I spoke with [redacted] today to explain how she got InStyle.  She has asked us to cancel it and we have done so.  She may still receive one issue but the subscription has been cancelled and she was satisfied with our conversation...

and had no further concerns.  Thanks.

Hi,
I just spoke with [redacted] and explained how she received Essence as a bonus (no charge) with a qualifying online purchase.  
We have already put through the cancellation.  She was going to email Revdex.com as well to let you know that her concerns have promptly
been...

addressed. 
Thank you.

The business has responded.  Please read below: 
We never received this Revdex.com complaint.  We always answer all complaints within a week!   So today on 3/[redacted]15 I called the number on the complaint and left a voice message for [redacted]...

[redacted] explaining in detail how she got Essence and apologizing for the delay in responding to her Revdex.com complaint.  I let her know that we cancelled her subscription as of 3/**/15 and left my personal phone # if she has any remaining questions/concerns. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We tried to reach [redacted] via phone today.  She was not available so left a detailed message including my personal phone # she can call back with any questions.[redacted] is receiving a one-year subscription to Essence that was included as a special bonus with a qualifying purchase at...

a women's fashion site.  The subscription was included with a purchase as a thank you from the website and there is no bill ever.  At no time did we get [redacted]'s credit card or email address.  The bonus she is receiving is for one year and then will automatically end.  I will email her as well with this information.  Thank you.

Hi,My name is [redacted] and I'm the President of Strategic Media.  I just spoke to [redacted] and explained that these subscriptions were received at no cost to her as a thank-you bonus for making a qualifying purchase on a woman's fashion site she frequents.  That all made sense to...

her.  We reviewed the order history and she asked that we cancel all three of the subscriptions in our database under her name.  The cancellations were processed today.  I let her know that she may still receive 1-2 issues from each title that may already be in the mail or too late to stop.  She seemed satisfied with the conversation.  She has my direct # should she have any more questions.    Thanks.

Revdex.com:At this time, my complaint, ID [redacted] regarding Strategic Media, LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

I been receiving Golf and People magazine for some time now. I don’t play golf and do not like to read these types of magazine. I am very concerned as how my information was obtained. I did not signed up for either magazine and and not interested and do NOT want to be billed. I called the company and was advise it was done my strategic media llc. My boyfriend is very jealous and we got In A fight over this golf magazine. I need help and clarification. I don’t like anyone messing with my credit,l or personal information. I need an explanation ASAP!

Review: I received a magazine Family Fun on 12/**/13. I did not order this so I called the magazine company and was told to contact Strategic Media LLC. I have called several numbers related to them only to get a recording. I left messages with no response. I do not want the magazine nor will I pay for it.Desired Settlement: Take me off the mailing list and do not send a bill.

Business

Response:

The business has responded. Please see below: We never received this Revdex.com complaint. We always answer all complaints within a week! So today on 3/**/15 I called the number on the complaint and spoke with [redacted] I explained how she got the FamilyFun subscription and that there was no autobill or autorenew. The subscription had already ended but we put through an additional cancellation on 3/**/15 anyway. We apologized for the delay in getting back to her. She seemed satisfied. Thank

Review: I received People style watch to my address even though I never filled out a subscription or gave them my information. I've tried contacting the company three times and they failed to return my call. Every time I call, it says I'm the only caller waiting then it transfers me to the voicemail immediately. I do not want to receive the mail or be charged and they have failed to respond at all.Desired Settlement: I would like to know how they got my information as my name is spelled wrong, and I do not want to be billed. I would also like the company to finally contact me.

Business

Response:

We reached out to customer on 7/**/15 via email and phone to discuss the complaint directly and let her know that the People StyleWatch subscription was a one-year bonus included with a purchase at a women's fashion site. The bonus was included as a special thank you for making a qualifying purchase at that site and there was NO additional cost and it will NOT automatically renew. At no time did we ever receive her credit card or email (we only got that as part of this complaint). Since we have not heard back from the customer, we have gone ahead and cancelled her subscription. Should she wish to reinstate she should email us back.Thank you.

Review: Unknown to me, this company signed me up for magazine subscriptions to People magazine and many other magazines. I have no interest in the magazines and didn't authorize these subscriptions. I tried to cancel both of them through their respective web sites and phone calls, but they informed me that since the subscriptions were initiated by Strategic Media LLC that they would need to cancel them. I called this company which only gave an option of voice mail. I never order any magazines since 2009 and I'm very alarmed at how this company has my name and address and was able to process this without my permission. Please help me! In the meantime, issues from magazines keep arriving in my mail. I remove the subscription information for shredding from the magazine and they go promptly into the recycle bin.Desired Settlement: I demand that Strategic Media LLC cancel both ALL of the magazine subscriptions placed in my name and remove any trace of my personal information from their database so this sort of thing can't happen again along with a written apology!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am filing this complaint with this company because I want the Revdex.com to investigate the unethical practices being committed and am imploring that the validity of this company be looked into. I did not authorize Strategic Media LLC to order a subscription to Essence Magazine in my name. I received the magazine today and was completely floored that my address and name were printed on the cover and I never filled out any form to subscribe to this magazine. I feel like my privacy rights have been violated and I do not appreciate this company asserting unauthorized authority to make decisions for an uninterested consumer. I want this subscription cancelled immediately.Desired Settlement: I want my name, address, or any other personal information permanently removed from the company's list/roster and for no further communication to occur. I also want this subscription cancelled with Essence Magazine.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company has ordered me a subscription to Seventeen magazine that I have never authorized. I don't know how they got my contact information and details and I have never had any dealings with this company before, but I want this subscription cancelled immediately. I would also request they delete my information from their database and never send me anything ever.Desired Settlement: Cancel my subscription with Seventeen, delete my contact information from their system.

Business

Response:

The business has responded. Please read below:We never received this Revdex.com complaint. We always answer all complaints within a week! So today on 3/**/15 I called the number on the complaint and left a voice message for [redacted] explaining in detail how she got Seventeen and apologizing for the delay in respondingto her Revdex.com complaint. I let her know that we had already cancelled her subscription on 10/**/14 and left my personal phone # if she has any remaining questions/concerns.Thank you.

Business

Response:

The business has responded. Please read below:We never received this Revdex.com complaint. We always answer all complaints within a week! So today on 3/**/15 I called the number on the complaint and left a voice message for [redacted] explaining in detail how she got Seventeen and apologizing for the delay in respondingto her Revdex.com complaint. I let her know that we had already cancelled her subscription on 10/**/14 and left my personal phone # if she has any remaining questions/concerns.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Unauthorized Magazine Subscription

I received my first issue of Essence magazine last week (mid-August 2014). I have never heard of this magazine and certainly did not put a subscription in for it. I immediately contacted the magazine through their website and acquired this information on August [redacted]: "This subscription was purchased through STRATEGIC MEDIA LLC who can be reached at ###-###-####. Please call STRATEGIC MEDIA LLC for all payment-related inquiries. "

Reviewing the many complaints about Strategic Media online through Revdex.com and other sources, I decided to come straight to Revdex.com to make my complaint. I do not know how this company got a hold of my personal information but am very concerned that they have it and are using it to make unauthorized "purchases." I have never asked for this subscription and do not know how they received my personal information.

In the end, I would like this magazine subscription cancelled and verification from the company that I will be removed from their database. They should also confirm how they received my personal information and how this subscription was initiated because I have never dealt with this company.Desired Settlement: I would like this magazine subscription cancelled and verification from the company that I will be removed from their database. They should also confirm how they received my personal information and how this subscription was initiated because I have never dealt with this company.

Business

Response:

Hi [redacted], We only recently were forwarded by the Revdex.com a complaint you filed on 8/**/14 regarding Essence Magazine. First off I apologize for the delay in responding to you. Typically we respond to all Revdex.com complaints within a week. However the Revdex.com had incorrectly been forwarding these to a New York City address and we are located in Scarsdale, New York. We were only just made aware of the claim. I wanted to let you know that we did a special promotion with [redacted] and included with the purchase was a one-year bonus to Essence as a thank you for making a qualifying purchase. The subscription was for one-year only and did not automatically renew. At no time did we ever have your credit card number. We asked Essence on 3/**/15 to cancel your subscription. You may still receive one more issue but rest assured it has been cancelled. Should you have any remaining questions/concerns please feel free to contact me personally via email or the phone #s below. We never received this Revdex.com complaint. We always answer all complaints within a week! So today on 3/**/15 I called the number on the complaint and left a detailed voice message. In addition I sent an email to [redacted] and cc’d you explaining how she got the Essence subscription and assuring her that it had already been stopped. We apologized for the delay in getting back to her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am receiving Sports Illustrated magazine subscription. When I did not order, nor do I desire to pay for it. So far, no bill, yet anticipate one. I called SI subscription to cancel and they gave me this company name with phone number telling me that my only option to cancel was through that company. Left message, which was only option. No response.Desired Settlement: Canceled subscription with removal of name and address from system.

Business

Response:

We never received this Revdex.com complaint. We always answer all complaints within a week! On 3/**/15 I called the number on the complaint and spoke with [redacted]. I explained how her husband, [redacted], got a Sports Illustrated subscription and that there was no autobill or autorenew. The subscription had already ended but we put through an additional cancellation on 3/**/15 to be sure.\ We apologized for the delay in getting back to her. She seemed satisfied. Thank you.

Review: On 9/**/14 I received an Essence magazine with a printed out sticker addressed to me in the mail that I did not subcribe to. I called Essence magazine at [redacted] at 4 pm explaining that I did not order the magazine and they informed me after searching an account number printed above my name on the mag that on 8/**/14 Strategic Media LLC subscribed me to the subscription. I have not spoken to anyone at Strategic Media LLC, taken a phone call, signed up online, signed up on paper for any magazine subscriptions. At 425pm I called them immediately at the number provided by by Essence magazine [redacted] or [redacted] which automatically takes me to a voice mail service at both telephone numbers where you must leave your imformation and wait 1 business day for a call back. I also looked up Strategic Media LLC and saw the telephone number was legit on their website (strategicmediallc.com) and tried again. After trying to go about a different way to get a customer service rep I was told the office closes at 5pm by an automated system. It wasn't 5pm and was told to leave a message. I went back online and sent an email stating the same thing that I left in my voicemail to them. Both voicemail and email stated my name, phone number, email, that I did not subscribe no way shape or form, did not want any further issues mailed, and that if they did not contact me or sent me another copy that I would contact my lawyer for fraudulent activity. They have not called or emailed me.Desired Settlement: Do not bill me, mail me anymore magazines, and do not contact me on any phones related to me or mailing addresses unless it is an apology with cancellation of unwanted subscription on letterhead.

Business

Response:

We never received this Revdex.com complaint. We always answer all complaints within a week! So today on 3/**/15 I called the number on the complaint and left a detailed voice message. In addition I sent an email to [redacted] and bcc’d you explaining how she got the Essence subscription and assuring her that it had already been stopped. We apologized for the delay in getting back to her. Thank you.

I ordered Traditional Home Magazine through Strategic Media six months ago and have not received one single copy. They never return emails and the one time I did speak to someone on the phone she said I would start receiving the magazine that was months ago and nothing yet!

Review: On 7/*/2013 I received a magazine from Essence. I have not had an Essence Magazine in over a year since I moved. When I called and spoke to the representative I asked her how Essence got my new address, she stated that the order was placed in my name by a company called Strategic Media, LLC run by a [redacted]. I have NEVER authorized [redacted] or Strategic Media Corporation, LLC/Strategic Media, LLC to place any orders on my behalf. I have not ordered anything online checking any boxes authorizing any magazines to be ordered for me either. The Essence representative informed me that she could not cancel the magazine only this third party company can I have tried calling this "Company" many times and no one answers the recording sounds like a scam or a a person's home phone number not a business. I have never met or spoke with [redacted] or anyone from her company Strategic Media, LLC nor have I given her or her company permission to place any orders for anything on my behalf.Desired Settlement: I would like to know how Ms. [redacted] dba Strategic Media, LLC/Strategic Media Corporation, LLC got my name and address, I also want Ms. [redacted] dba Strategic Media, LLC/Strategic Media Corporation, LLC to CEASE and DESIST ordering anything in my name because I did not authorize her or her company to do so nor have I given them any of my financial information to place orders for me. If Ms. [redacted] dba Strategic Media, LLC/Strategic Media Corporation, LLC does have my finance information such as: credit/debit card, etc., I would like to know HOW Ms. [redacted] dba Strategic Media, LLC/Strategic Media Corporation, LLC acquired said information without my consent. I also want Ms. [redacted] dba Strategic Media, LLC/Strategic Media Corporation, LLC to add my name to her do not market, call, or solicit in anyway via phone, mail, email, social networks or the like list.

Business

Response:

The Complainant received a one-year subscription to Essence through our Agency. The subscription was a bonus included with a purchase of $25 or more at a site called [redacted]. There was NO additional charge for the subscription and it does NOT automatically renew. It's just a one-year bonus subscription that [redacted] gave to qualifying customers to thank them for their business. We did not get the customer's credit card information.

We have emailed the Complainant directly asking her if she would like the subscription cancelled and if so we will be happy to do so.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,