Strategic Media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

My name is Marti Schiff and I'm the President of Strategic Media.  I just left [redacted] a voice message with complete details of how she got a bonus subscription to Time Magazine.  I have also put in a cancellation for that subscription.  I left my contact information...

should she have any additional follow up questions.Thank you.

I spoke with [redacted] this evening and explained that he received a bonus one-year subscription to Sports Illustrated after making a qualifying purchase on a sports site.  There is no additional charge for the subscription and he elected to keep the subscription and requested that I update...

his address.  We will put the updated address request immediately and he was informed it could take a couple of issues until that is updated.  He seemed satisfied after our conversation.  Thank you.

The business has responded.  Please read below:
#[redacted]
We never received this complaint filed on 11/**/14 due to problems with Revdex.com sending complaints to the wrong Strategic Media at a different address.  This customer...

started getting Essence in August 2014 with a qualifying web purchase.  I spoke with her today (4/*/15) and explained how she got the subscription and she asked me to cancel it which we have done. Our database also shows she had a People subscription started in September 2014 which was cancelled 12/*/14.  [redacted] seemed satisfied with our conversation and I answered all of her questions.

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This customer received a one-year bonus subscription to Essence as part of a promotion we are doing with a website called [redacted]. If you make a purchase of $25 or more while quantities last customers will get a one-year bonus subscription to Essence courtesy of Ashley Stewart. There is NO charge whatsoever to the customer and it does not automatically renew.
We have put a cancellation through for this subscription. Please allow 6-8 weeks for the cancellation to go through.
[redacted]
[redacted]
[redacted]
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is [redacted], President of Strategic Media.  I tried to reach [redacted] via phone several times but the # provided was apparently not correct.  So I emailed her today to explain how she received the Essence Subscription and reassure her that at no time was there...

any cost whatsoever to her.  It was included with a qualifying ecommerce purchase and there was no additional cost or automatic renewal and we never got her credit card info.  I also informed her that we have gone ahead and canceled her subscription.  If she has any additional questions she has my contact information.  Thank you.

[redacted] got a bonus subscription to Sports Illustrated for making a qualifying purchase at a sports merchandise site. There was no bill for the subscription - it was included with the purchase as...

a thank you bonus (no auto renew either). We did get [redacted] voice message to cancel the magazine and the cancellation was processed on 1/**/15. The Revdex.com complaint is dated 1/**/15 -- after we had cancelled the subscription. I think the problem was that our customer service line was behind in getting back to customers but we did process the cancellation he requested in a timely manner.

Hi,I tried to call [redacted] on 8/**/15 (left a message) and again this morning.  Since I was unable to reach her by phone I went ahead and sent her an email explaining how she got People and of course letting her know it can be cancelled if she wishes.  At no time was there a charge...

for People and it does not automatically renew.  Below is the body of the email I sent to [redacted] today.  Thank you.Hi [redacted],My name is Marti S[redacted] and I’m the President of Strategic Media.  I tried to reach you by phone last evening and a few minutes ago as well to respond to your Revdex.com complaint below.  We did a program with a website called [redacted] in which they gave their customers a bonus (no additional charge!) subscription to [redacted] with a qualifying purchase.  There is no cost ever for the one-year subscription and it does not automatically renew!  We never got your credit card or email address - just your mailing address to send the bonus subscription which was a thank you from [redacted] for your patronage.  The promotion was on the home page and the cart page but apparently you didn’t see it.  Most people can’t believe they are getting a year of People which is so expensive for just making a purchase on [redacted] but I can assure you this is a bonafide program and there are no hidden charges or strings.If you do not want your [redacted] subscription please let me know and I will be happy to cancel it for you.  Otherwise please enjoy it.Feel free to call me directly should you have any questions.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I was impressed with Strategic Media as the company's president personally called me and informed me of how and why I was receiving the magazine subscription. After reviewing my records I would like to apologize to this company. I have been the victim of fraudulent magazine subscriptions in the past and had it damage my credit and feared the same thing was happening again. However this is not the case with Strategic Media. I apologize for the mistake.
Sincerely,
[redacted]

Spoke with [redacted] this evening and explained that her husband was receiving Sports Illustrated after making a qualifying purchase on a sports accessories site.  They recognized the ecommerce site and were grateful for the call and simply asked us to cancel the subscription....

 Also explained that their credit card was never shared with the Publisher or with Strategic Media.  We will put the cancellation through immediately and let them know that they may still get another issue but that we would put through the cancellation. [redacted] seemed satisfied with the call and no further action should be required.  Thank you.

The business has responded.  Please read below:
We never received this Revdex.com complaint.  We always answer all complaints within a week!  
So today on 3/**/15 I called the number on the complaint but the number was a work # so I left no message....

 Instead I sent an email directly to the claimaint explaining how she got People magazine and letting her know that her subscription was cancelled as of 3/**/15. I left my email and phone # if she has any remaining questions/concerns.Thank you.
Hi [redacted]
We only recently were forwarded by the Revdex.com a complaint you filed on 8/*/2014 regarding People Magazine.  First off I apologize for the delay in responding to you.  Typically we respond to all Revdex.com complaints within a week.  However the Revdex.com had incorrectly been forwarding these to a New York City address and we are located in Scarsdale, New York.  We were only just made aware of the claim.
 
I wanted to let you know that we did a special promotion with [redacted] at that time and included with the purchase was a bonus subscription to People as a thank you for making a qualifying
purchase.  The subscription did not automatically renew.  At no time did we ever have your credit card number.  
 
We cancelled the subscription on 3/**/15. 
 
Should you have any remaining questions/concerns please feel free to contact me personally via email or the phone #s below.

To Whom it May Concern,First our sincere apologies for the late response to your complaint.  We recently switched customer service teams and it looks like your complaint got lost in the transition.  Your subscriptions to [redacted] and [redacted] were included with a qualifying web...

purchase.  There was no bill for these bonuses ever and we never got your credit card.Based on your email I have asked to double check that the subscriptions were cancelled and if for some reason they had not already been they will be now.We also do not find a check was issued for the rebate.  It could be that you did not submit all of the qualifying materials but I sent a rebate out to in the mail today.  Hopefully all of your concerns have now been addressed and again I sincerely apologize for the inconvenience.

Hi,
This is Marti S[redacted], President of Strategic Media.  I tried to call [redacted] earlier today and left a detailed voice message.  She received InStyle as a special bonus included with a qualifying online purchase.  At no time ever was there a bill for the bonus; it was...

simply a thank-you for making a qualifying purchase on the ecommerce site.  As requested, we have cancelled her subscription.   
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi -See email below sent to [redacted] today on this matter.  This was sent after trying to reach him by phone and leaving a detailed voice message.  I left my personal phone and email should he have any further questions.  His subscription has been cancelled and the matter should now be resolved.[redacted]Dear [redacted],My name is [redacted] and I the [redacted] of Strategic Media, LLC.  I just tried to reach you via telephone and left a voice message.  Reaching out now via email.We did do a promotion with xxxx.com in which a one-year bonus subscription to Money was included with a purchase.  It was promoted on the home page and cart pages though it sounds like you did not see it.  In researching this further the subscription began on 10/*/14 and 9 issues were apparently sent to you though you never received them.  We checked with the publisher and with the post office and there were no undeliverable issues returned so to be honest we are all at a loss as to why you never received any issues.  You should have.  And since you didn’t get the issues you were probably even more confused when you got an advanced renewal opportunity from Money.  The good news is we cancelled the subscription on 5/**/15 and any advanced renewal notices should stop shortly.Rest assured that at no time were you billed for this subscription.  It was a bonus subscription with NO bill included with your Restockit purchase to thank you for your patronage.  As you got toward the end of the bonus period Money sent out a letter hoping that you would want to continue at your own cost but you were never under any obligation to do so.  Your email and credit card info were never shared with us or Money magazine at any time.Hopefully this has answered any outstanding questions you may have.  Feel free to call/email me at any time.  My personal contact info is below.Best,

The business has responded.  Please read below:
We never received this Revdex.com complaint.  We always answer all complaints within a week!  
So today on 3/**/15 I called the number on the complaint and left a voice message for [redacted] explaining in detail how she got Seventeen and apologizing for the delay in responding
to her Revdex.com complaint.  I let her know that we had already cancelled her subscription on 10/**/14 and left my personal phone # if she has any remaining questions/concerns.
Thank you.

Hi,
We have gone ahead and cancelled this subscription.  I tried to reach the customer with the phone # above but the number is not working.  I'll email her as well so she is aware that we have taken care of this.  Thank you.

The business has responded.  Please read below:
#[redacted] filed a complaint on 2/**/15 and our records show her subscription to Forbes was cancelled on 2/**/15.  
I called her today and spoke with her to confirm that she understood how she got Forbes and assured her that the subscription had been cancelled in a timely manner.  She seemed satisfied.

I started getting magazines from people since Dec 2017, I called People magazine to inform them that I never enrolled for any subscription with people magazine, They asked for the account number on the magazine that is in between 2 hash tags and verified that the subscription is done through Strategic Media LLC, And People Magazine gave me a number 877-266-6555 to call them, I called the Strategic Media LLC and requested for details on how they got my details, They said, I subscribed for this service when I may a purchase through cookieskids, but I never made a purchase through cookiekids. It seems a very big Well Structured SCAM is running by strategic-media-llc. I verified with all my Credit card customer services regarding any payments towards cookieskids but they never found one.