Strategic Media

The business has responded.  See below: 
 
We never received this Revdex.com complaint.  We always answer all complaints within a week!   So today on 3/**/15 I called the number on the complaint and spoke with [redacted]....

 I explained the status of his subscription and he asked us to cancel. There are 11 issues left in the subscription and we are processing a cancel request today.  He may still receive another issue before the cancellation takes effect. We apologized for the delay in getting back to him.  He seemed satisfied with the conversation and said that we had addressed his needs fully. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is [redacted], President of Strategic Media.  We spoke with [redacted] and have cancelled the Entertainment Weekly subscription.  We are following up to provide her some additional information which she requested.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I did not order anything from a business supplies website, further more those magazines that were mentioned from the company were not received. The magazine was Essence. And it is still coming to my house even after I called the [redacted] and had it cancelled. I want my information removed completely from this companies system. I do not want to see another unwanted magazine. If I continue to recieve them, then I shall have no other choice then to speak with a lawyer. I also would like to know the name of this said business supplies website, that I supposedly ordered from. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is Marti S[redacted], President of Strategic Media.  I just left a voice message for Leah as well as a very detailed email on how she qualified to receive a one-year bonus of InStyle Magazine with a qualifying purchase on a fashion site.  At no time was she billed for...

this bonus subscription.  We have asked her to get in touch with us if she wishes to cancel and provided my personal contact information.  Regarding her call to our customer service center, looks like she got unlucky there and called just a few minutes before our call center closed for the day.  So by the time she got through the prompts and hit go to "operator" they had left for the day and she was prompted to leave a message.We pride ourselves on excellent customer service so if there are any additional questions/concerns please let us know.

We never received this Revdex.com complaint.  We always answer all complaints within a week!   On 3/**/15 I called the number on the complaint and spoke with [redacted].  I explained how her husband, [redacted], got a Sports Illustrated subscription and...

that there was no autobill or autorenew.  The subscription had already ended but we put through an additional cancellation on 3/**/15 to be sure.\   We apologized for the delay in getting back to her.  She seemed satisfied. Thank you.

We have called [redacted] and let her know that this subscription has been cancelled.  She was satisfied with that and didn't request any further action.  Thank you.  [redacted]

The business has responded.  Please read below:
[redacted]
We processed a bonus subscription to Sports Illustrated for [redacted] on 2/*/15.  On 2/**/15 he filed this complaint.  Not sure he reached out to our...

customer service team.  I tried to call him personally today (4/*/15) but there was no answer so I left a detailed message explaining how he got Sports Illustrated.  At no time did we get his credit card or email address.  We have processed the cancellation on his behalf and I also left my phone # should he wish to call with any additional questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

We attempted to reach the Complainant via phone today but no one answered so we left a detailed message explaining exactly how the subscription was received.  Sports Illustrated was included as a bonus after making a purchase from a sports-related site as bonus from the ecommerce site....

 There was an opt-out on the cart page for the free bonus but apparently the Complainant did not see it.  At no time did we get his email or credit card info.  There were NO charges and we have cancelled the subscription and removed him from our database.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I also appreciated how quickly [redacted] took care of the problem, including an explanation. I am pleased with the outcome.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, *** ***

Hi,I spoke with [redacted] (#[redacted]) today regarding the subscriptions issues outlined below.  She is concerned about a [redacted] Magazine subscription she received after signing up for a trial offer with her credit card at an [redacted] Store.  We do NOT manage this program.  I...

gave her the name of the correct agent and asked that she speak to them to clear this matter up.  That said, we do show two subscriptions to [redacted] on file through our agency for [redacted] at the address below.  Our subscriptions for [redacted] were bonus subscriptions at NO cost whatsoever received for making a qualifying purchase at two women's clothing sites which [redacted] was familiar with.  She wants to keep our [redacted] subscriptions and I assured her that they do not automatically bill at the end of the period.  
I gave her my direct phone number should she have any additional questions.  She indicated she was going to write to the Revdex.com as well to confirm our conversation.
She seemed pleased with our conversation and there is no further action required by Strategic Media, LLC.
Thank you.

The customer below received a bonus one-year subscription included as a thank you bonus at NO additional cost whatsoever with a qualifying purchase at a sports site.  Their credit card and email address were never shared with us or with Sports Illustrated.  We attempted to reach [redacted]...

[redacted] by phone but were unable to reach her so we left a detailed message including my personal phone number should she have any additional questions.   As requested, we have put a cancellation through to Sports Illustrated.  She may stil receive a couple more issues but it has been cancelled.  No further action is required.     Thank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] received Fast Company for making a qualifying purchase on a business supplies website.  There was no charge for the subscription and it did not automatically renew and her credit card and email address were not shared with the publisher or with Strategic Media....

 Her subscription was processed by us on 5/**/14.  We put through a cancellation on 4/*/15.

The business has responded.  Please read below: 
We never received this Revdex.com complaint.  We always answer all complaints within a week!   So today on 3[redacted]/15 I called the number on the complaint and spoke with [redacted].  I told...

her that her Revdex.com complaint was filed on 10/**/14 and we had cancelled the subscription on 10/**/14.  Nonetheless I apologized for the lateness in responding to her complaint and also explained how she got the bonus [redacted] subscription.  She seemed satisfied with the explanation and appreciated the call.   Thank you.