Strategic Media

Please be advised that the customer received two bonus subscriptions included with a qualifying purchase at a site called [redacted]. Customers who spent $25+ got Inc Magazine and customers who spent $40+ also got Fast Company. 
The magazines were sent to your billing address.
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There is NO bill for these subscriptions, no automatic renewals, no hidden costs or obligations whatsoever. We did not receive your credit card or your email as part of this promotion just the billing name and address were sent to the publisher to fulfill the bonus subscriptions. 
We will put through a cancellation request immediately. Please note that
based on the timing of your cancellation you could still receive another issue.
We apologize for any inconvenience. 
Strategic Media LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Spoke directly with the head of Strategic Marketing and she...

explained that I was receiving another copy of [redacted] because it was a promotion they had with [redacted] to give a year subscription for free. Because I was already a subscriber is why I received 2 copies to same address.  In resolving this she is going to contact ** and have them extend my current paid subscription for 1 year after it expires.Very pleased with response from Strategic Marketing as it was resolved in less than 3 business days. A little more information to the subscriber would have been nice in this day of cyber lefts..
Sincerely,
[redacted]

This is Marti S[redacted] with Strategic Media.  I have just emailed the customer above to confirm that her subscription to People Magazine has indeed been cancelled.  I also supplied complete details of the program and how it was she got the bonus (no charge) subscription.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] received a 6 month subscription to Wine Spectator after purchasing wine online and the bonus magazine subscription was included.  The order came in on 12/**/14 and was cancelled on 3/**/15.

Revdex.com:At this time, I have not been contacted by Strategic Media, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The business responded.  Please read below:
 
We never received this Revdex.com complaint.  We always answer all complaints within a week!   So today on 3/**/15 I called the number on the complaint and left a voice message for...

[redacted] explaining in detail how she got Essence and apologizing for the delay in responding to her Revdex.com complaint.  I let her know that we cancelled her subscription as of 3/**/15 and left my personal phone # if she has any remaining questions/concerns. Thank you.

The business has responded.  Please read below:
#[redacted]  [redacted] filed a complaint on 3/*/15.  We show we processed a bonus subscription for Sports Illustrated on 2/**/15.  
Today 4/*/15 we cancelled the...

subscription and attempted to reach him by phone but he was not available.  I did leave a detailed voicemail explaining how he got the subscription (a bonus with a qualifying purchase - no charge, no credit card or email passed to us).  Told him we cancelled the subscription and left my personal phone # should he have any remaining questions.

Customer inquiring regarding a subscription to Essence. That was included as a bonus with an online purchase and there is no bill for it and it does not renew automatically; we never collected their credit card or email address. We will email the customer directly and have cancelled her order.

We have researched the status of the customer below who filed a Revdex.com complaint with Strategic Media.   The customer received two bonus one-year subscriptions (one for Essence, the other for People Magazine) for making a qualifying purchase at a site called [redacted] (please don't publish site name).   This purchase happened last summer.  The bonus was included as a special thank you for making a purchase and there was no charge for it and it will not autorenew and we never received the customer credit card at any time.     This subscription was cancelled.

A one-year bonus subscription to Essence was included as a thank you for making a qualifying purchase at a women's ecommerce site.  At no time was there a bill for this and the complainants credit card and email were never shared with the Essence or with our company.  As requested...

we have put through a cancellation. I tried to reach the complainant by phone but she was not available so I left a detailed message including my direct line should she have any additional questions or concerns we may address.  Thank you.

Just left a detailed voice message for [redacted].  She received Essence as a bonus with a qualifying purchase on a women's fashion website.  There was no bill for the Essence subscription and it does not automatically renewal.  I left her my personal phone # should she have any...

further questions or wish to cancel the bonus subscription.  Thank you.

A bonus subscription was included with a qualifying purchase at a teen/women's fashion etailer.  The bonus was promoted on the home page and the cart page and there was an ability to opt out of the subscription but it appears this customer did not see it.  We apologize for the...

inconvenience and have put through a cancellation for Seventeen.  Be advised that we never received your credit card and there will be no charges for this subscription and never would have been.  It was a one-year bonus as a thank you for your business from the etailer.  
Thank  you.

Just attempted to reach the Complainant by phone but she did not answer so I left a detailed voice message.  I also just followed up with an email explaining exactly how she got the People bonus subscription (just 3 months/15 issues).  This was a bonus offer with no bill or...

automatic renewal ever.  She now has my email and phone # should she wish to forfeit her bonus we will be happy to cancel it.  Thank you.

This is Marti S[redacted] with Strategic Media.  Just called this complainant to give them full details on how they got a bonus (no cost) subscription to Health.  Also have cancelled this (though she may still receive one more issue if it's already in the mainstream).  At no time was there...

an incremental cost for this and it did not automatically renew.  But as per the request it has been cancelled.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I absolutely DID NOT subscribe to Money magazine, nor did I authorize a subscription, despite what they are claiming.  And they claim that their promotional offer was visible in multiple areas?  No way!  Never have I seen nor accepted an invitation for a no-cost subscription.  I am very careful when visiting website relative to accepting these so-called promotions because I detest them.  This is a blatant attempt by Money magazine to "subscribe" me at no cost and then coerce me to pay for a renewal.  I demand that Money magazine provide non-refutable proof that I authorized this so-called subscription.  The bottom line is that I never asked to subscribe and never authorized a subscription.    So, if I had been subscribed since 09/**, then why have I NEVER received an issue?  Not even one.  And the address on the SECOND RENEWAL NOTICE is my correct mailing address, so there is absolutely NO explanation as to why I never NEVER received any issues.  Smells of a marketing scam.  And why was this the SECOND renewal notice.  I never received a FIRST renewal notice.  Money magazine should be ashamed.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is Marti S[redacted], President of Strategic Media.  I tried to call [redacted] personally today to explain that she is getting 15 weekly issues (not 15 months) of People as a bonus for making a qualifying site purchase at NO cost to her ever (no auto renew either).  Unfortunately I was...

unable to speak to her but I did leave a detailed voice message and followed up with a personal email.  Should we wish to cancel we would be happy to do so otherwise we hope she enjoys the People mini subscription.  Thank you.

This is Marti S[redacted] - I just left a detailed voice message and also sent an email to [redacted] explaining how she got the bonus for Essence and offering her to cancel it if she wishes.  The bonus was for one year included with an online purchase and there is NO bill ever for it,...

no auto renewal.  There was a large opt-out on the cart page but apparently she did not see it.  Let us know if we can be of further assistance.  She has my personal phone # and email should she have any additional questions.  Thank you.