Student Loan Aid

To whom it may concern,On 3/24/I filed a complaint through your company in regards to the service I have preciously received from the Student Loan Aid OfficeHowever, since then I have been personally contacted a few times to discuss the matter, and at the present time everything I was concern about has been taking care ofThat being said on this day 4/1/I would like to cancel the complaint I have filed against Student Loan Aid Office and if anything else arises I will be in touchThank you for your time, [redacted]

The situation with Ms [redacted] has already been resolved and she is completely satisfied with the outcome, She was issued a refund on 5/11/2015, but we had to put a stop payment on the check due to the fact that all payments that were drafted from her bank account came back as disputed/revoked [redacted] advised me that she would contact the Revdex.com and let them know that everything has been resolved to her satisfaction

***,I've attempted again to make contact with you today in regards to the status of your accountI left you a couple voicemails on Friday 3/ I still didn't get any call or email from you and when I tried you again today I couldn't leave a voice mail since your mailbox is full.When you cancelled on Friday 3/with Hunter, he filled out the paperwork for your refundAnd your refund check was sent in the mail the following business day Monday 3/I pulled the recording and you did acknowledge that the refund is being sent as check in the mail and to allow up to 7-business days.Please give me a call at your earliest convenience so I can further assist you.--Regards, [redacted] SeniorComplianceManagerStudent Loan AidCompliance Dept: [redacted] Main line:949.SLA.HELP[redacted]

[redacted] Revdex.com ID [redacted] Confirmation of Cancellation & Refund [redacted] ,This message is confirming your completion with the services of Student Loan Aid, as effective immediately your business with us has ended.And you are taken out of the billing cycle and our processors have stopped working on your file as of 1/27/2015.We appreciated the opportunity that you had thought to use our service and we regret that we are no longer doing business together.After speaking with you we will refund your account for $430.00, the refund will be sent today in form of a check.Please allow 7-business days for you to receive thatI apologize for the inconvenience that may cause, however please let me know when you've received the refund so we know this is settled on your end.Any further questions or concerns you can address them also to myself, I am a compliance manager hereSince we have taken care of your compliant if you can please respond to the Revdex.com that everything is settled for you that would be much appreciated.Again I know he gave you a lot of information, and rest assured I am available to address your concerns Monday-Friday 9am-6pm PST If you have questions, or need help please don’t hesitate to reach out to me.--Regards, [redacted] Senior [redacted] Student Loan AidCompliance Dept: [redacted] Main line: [redacted]

Hi ***, I became aware of your issue with default loan consolidation from the Revdex.com as of yesterday 10/16/ I saw you had spoken with ***What I did is I followed up with him and what happened is at the time you had signed up to SLA, it was proven that clients in default and wage garnishment could have their loans consolidated Since then the guidelines have changed with default loans in garnishmentBecause of those changes we've brought on more experienced processors who've been successful with loan rehabilitation programs of garnishment Ruben, one of our compliance managers here at SLA & [redacted] have been attempting to contact you because we've received notice stating your loans are not eligible for consolidation since they are in garnishment We have taken you out of the billing cycle and no further payments were taken out since a month ago Since you have been inconvenience because our inability to consolidate your loansYou are entitled to a full refund of all the payments you've made to SLA In addition to your refund we'd like to opportunity to see if we can still help you out of garnishment with the company garnishing your loans Let us know if you'd like us to do that for you I'm having that refund processed and sent out today, it may take up to 3-business days for you received that refund If you can let me know when you have received that check that would appreciated so we can close this compliant My direct line is [redacted] Thank you, B [redacted] [redacted] Student Loan Aid, LLC Office: (949) 752- Birch St, Newport Beach CA www.studentloanaid.us This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s)Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibitedE-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain virusesAnyone who communicates with us by e-mail is deemed to have accepted these risksCompany Name is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mailAny opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company

*** Schomaker Revdex.com ***SLALLC-***,Per our conversation, we will stop the auto-draft on your account, I've spoken with *** ***, the head processor hereShe is aware of the next steps we need to take with your student loans, please be advised that it may take days, if
longer I will definitely notify you about it and reasons why.Also per our conversation if after this period we can not get you accepted into the consolidation and program placement we will refund all payments drafted including your initial payment.Please be sure to email myself or fax us at 888-337-2575 with the copy of your most recent pay-stubs or a copy of a w-Also we need access to your account with Aspire so our processing team can ensure your success with program and finalize the consolidation under the lowest payment possible for you.I wanted to be sure we're on the same page, and you have a point of contact here with a manager.I appreciate my time speaking with you, a resource I mentioned was the Department of Education's website www.studentloans.gov, there you can click on the green sign in button, put in your date of birth, your pin, etc just standard informationAnd once you're in you can cross verify the status of your consolidation & loan program and also there's tools for you to see how your income & family size in the future will affect your future payments.Again I know I gave you a lot of information, and rest assured we can be with you every step of the way through this. If you have questions, or need help please don’t hesitate to reach out to meOur hours of operation are Monday-Friday 9am-6pm PST--Regards,*** ***
***Student Loan AidCompliance Dept:***Main line:***
***Student Loan Aid, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***,Per our conversation the amount that is being issued is $for your refund of your monthly payments deducting those dispersed on your loans.I am making sure that is being wired to you promptly with the account on file you provided us.This message is confirming your cancellation with the
services of Student Loan Aid, as effective immediately your business with us has ended.And you are taken out of the billing cycle and our processors have stopped working on your file as of today.Please be advised that your Federal Student Loans will no longer be managed by Student Loan Aid, and that any confidential or private information that you have provided will be properly disposed of. At this time, with services being terminated, no further payments will be collected from you and your account has been closed. Should you have a change in circumstances that may require lower repayment terms in the near future, we encourage you to reach out to us, as we are here to ensure that your student loan payments continue to meet your needs.We appreciated the opportunity that you had thought to use our service and we regret that we are no longer doing business together.Should you have any additional questions or concerns, please do not hesitate to contact our resolutions dept at 9945.Our hours of operation are 9am-6pm PST Monday - Friday--Regards,
*** ***SeniorComplianceManagerStudent Loan AidCompliance Dept:949.253.4098Main line:949.SLA.HELP752.4357***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Student Loan Aid claims that they made numerous attempts to contact me; however, I have no records of thatIf they are considering emails as the only means of contact when you're dealing with something as important as someone's loans being in default, you would think they would call meOn several occasions, I called the company to get questions answered and was put on hold for long periods of time, transferred to numerous people and then told someone would call me backNo one in this company could ever answer my questions and when I was finally told why they needed income documents, I sent them inAfter that, again no one got back to me as to what my status was. This company can say what they want, but they are completely misleading customersWhen I spoke to the representative the very first time and applied for the consolidation, I was under the assumption that they were servicing my loanThey did not hold up their end of the bargain, they continued to put my loans in forbearance and not pay themI will not accept their response until they give me my money backMy loans are currently over $1,in default and I have paid them over $2,in one year, they should not get to keep that money for doing nothing for me.
Regards,
*** ***

It is our Company's goal to ensure 100% customer service and customer satisfaction are always guaranteed. I have tried to communicate with Ms*** (Client) to address her requestsThis is now pending on hearing back from Client to clarify refund request and go over account detailsI have attached the copies of all exchanged emails and phone calls placed to Client's home and cell phone numbersPlease review:GeneralFeb 12, 2016, 10:am*** ***---------- Forwarded message ----------From: *** *** Date: Fri, Feb 12, at 10:AMSubject: RE: Please contact usTo: *** *** Good morning Ms***,I have tried contacting you on your cell phoneI need to resolve your complaint as soon as possibleOn your response you demand a refund but no actual dollar amountI need to submit your request to upper management for approvalIf I don't have the affidavit and amount you are demanding; I cannot assist you with your refund requestIt is imperative that we communicate as soon as possibleYou may reach me directly at ***My hours of operations are Mon-Fri 9am to 6pm PacificThank you and have a great day.-- Best Regards,*** *** / Retention's DepartmentGeneralFeb 12, 2016, 9:am*** ***, work number (jr high school #)No msg left.GeneralFeb 12, 2016, 9:am*** ***I have called client at *** but there was no answer and her voice mail is full and couldn't leave a message.GeneralFeb 11, 2016, 9:am*** ***---------- Forwarded message ----------From: *** *** Date: Thu, Feb 11, at 9:AMSubject: Fwd: Cancellation *** *** ***To: *** *** Dear Ms*** ***,I have received your email responseI do apologize if anyone informed you of a call back and did not follow throughI did try to reach out to you thoughThe cancellation of your account was completed per your request and we have also responded to your Revdex.com complaint.-- Best Regards,*** *** / Retention's DepartmentGeneralFeb 11, 2016, 9:am*** ***---------- Forwarded message ----------From: *** *** Date: Wed, Feb 10, at 8:PMSubject: Re: Cancellation *** *** ***To: *** *** Dear Mr***, I was told that I would receive a phone call between 4-5pm on Tuesday and that never happenedI did not receive a phone call today either so as far as you've tried to reach me over the telephone, that is not correct. I appreciate that you've cancelled my account; however, I will not be satisfied until I get my money backMy loans are over $1,in default and your company has just been collecting my money for a year now, so I demand all of it back at oncePlease let me know when that will be happening. Regards, *** ***GeneralFeb 10, 2016, 10:am*** ***---------- Forwarded message ----------From: *** *** Date: Wed, Feb 10, at 10:AMSubject: Fwd: Cancellation *** *** ***To: ***Dear Ms*** ***,I have tried to reach you over the telephone as requestedThis is the response of Student Services with respect to your request to cancel services for a student loan consolidation with lower repayment termsYour request has been approved, and this email constitutes confirmation of said CancellationPlease be advised that your Federal Student Loans will no longer be managed by Student Services, and that any confidential or private information that you have provided will be properly disposed ofAt this time, with services being terminated, no further payments will be collected from you and your account has been closed. Should you have a change in circumstances that may require lower repayment terms in the near future; we encourage you to reach out to us, as we are here to ensure that your student loan payments continue to meet your needsWe are here to help simplify your loan repayments by centralizing your loans to one bill with lower monthly student loan paymentsWith no limit to when or how often you may change repayment plans with your loan servicer, subject to eligibility requirements, we are happy to assist you in the future should you have a change in circumstancesThank you for considering Student ServicesShould you have any additional questions or concerns, please do not hesitate to contact the undersigned.-- Best Regards,*** *** / Retention's DepartmentThis confirms we do attend to all Client requests in a timely fashion

We have already Spoken to Ms*** *** and she is completely content with the outcomeShe has sent me a E-mail stating that once she gets the Refund Check within 5-business days she would contact the Revdex.com and advise that all her Concerns have been addressed and met to her satisfactionAnd the
Situation has been Resolved

*** R *** Confirmation of Cancellation Revdex.com ID ***
We have received the client's complaint from the Revdex.com this afternoon 11/19, I saw he had signed up on 11/at 4:pm and then the same day at 4:pm, he had called into cancel
I spoke with him today at 11/1:45pm
PST, to hear from the client what were the things he was upset about and what he thought we could do to improve our customer experience
I am disappointed if the he had felt he was treated anything less than professionally by the AgentI am following up with that agent to ensure compliance, and customer service standards are met
I sent him a message to confirm his cancellation with the services of Student Loan Aid, as per requested
I am now going to be more hands on with the customer services & the dept responsible for client cancellations to improve communication
And we did confirm he was taken out of the billing cycle and our processors have stopped working on his file as of yesterday 11/18/
The client's first payment date was scheduled to be drafted November 30th, and he will not be billed
When I spoke with the client, he understood that $was never billed to him, and nor would it have been billed at once as it was broken down in his contract over months
We honor our clients concerns & requests within a reasonable period of time
There is no cause for concern, again the the client will not be billed for services he has not received
As well as for our clients private-nonpublic information we take great lengths to ensure that is protected
Our policy is that a cancelled clients file is expunged from our system months after a client cancels unless a written request is received from a client to do that sooner
We appreciated the opportunity that he had thought to use our service and we regret that we are no longer doing business together
--Regards,
*** ***
Compliance &
Customer Service Manager
Student Loan Aid
Compliance Dept:
###-###-####
Main line:
949.SLA.HELP
***@slahelp.org
Student Loan Aid, LLC Office: ###-###-####
Birch St, Newport Beach CA 92660
http:\\www.slahelp.org
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s)Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibitedE-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain virusesAnyone who communicates with us by e-mail is deemed to have accepted these risksCompany Name is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mailAny opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company

My complaint listed above against Student Loan Aid has been closedHowever, after it was closed, they decided to refund my moneyI got a full refund from them and the terms of the refund were that I contact you to update the complaint as closed and satisfied with the outcome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If you notice on the attached letter that you provided, you changed my address to your own which was not part of our initial agreement You also agreed to fulfill and assist with the IBR for the life of the loans; which you let expire without contacting me If I wasn't to contact *** when I did, my loans would be in default because you did not fulfill the agreement I would like a refund because you let my IBR lapse and did not contact me regarding the need for additional documentation or that my loans were coming due You did not complete the contract as was explained to me
Regards,
*** ***

I just wanted to notify you that the above Case has been rectified and full refund was sent to me by Student Loan AidThank you for your assistance.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms*** ***,It is unfortunate that you feel that way about our servicesWe completed the work you hired us for and this has already been confirmed to youThe Income Based Repayment plan was processed on your behalf resulting in the $monthly paymentThis is something Mohela does not just "automatically" doWe completed the work for you and I would appreciate it if you owned up to it and stop accusing us of being a "scam"Most clients fail to READ their contract and assume they can go back and dispute fees involved after the services are completedIt is always recommendable to READ all contracts very carefully to ensure you are 100% satisfied and informed of the services you are about to hireWe extend a right-to-cancel grace period for a full refund.In conclusion,, it is clearly stated on the Service Agreement that this help may be accessed at no cost to you directly through the Department of Education and, most importantly, it is also clarified that we are NOT affiliated with or part of the Department of EducationThank you in advance for the opportunity to present the facts on our end.Best regards,Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.They have sent me an affidavit of a refund last night to sign & returnI signed it this morning & scanned & returned it back to themIt was sent to me by *** ***I am agreeing to the amountI am going to assume that all fees have already been taken out due to the amount of the refundThe refund amount is $I asked that the funds be returned to my back by the end of the weekI have sent previous emails to them tell them that they cannot take any money from my accountI requested in the email that I would like a prompt timely reasonable response on my refund & I also requested an approximant time that the funds would be returnedI will attach what they sent me & it does have my signature on it as wellThank you for helping me with this issueI hope they follow through with what they are sayingIf not, I will file more complaintsIf at anytime you need all the emails that were sent between me & them I will provide those to you in case you need themI have saved them allThank you again for your helpI hope that this is done quickly & this company & I can part ways permanentlyOnce again, thank you for helping me in this matterI greatly appreciate it, & I am hoping that they are quick to refund this & for us to part ways forever
Regards,
*** ***

The client was able to find a suitable resolution with *** ***, the compliance officer, who was able to make sure the issues on her account got corrected and careful consideration will be made to ensure success with her student loan program. Also our processing team is doing an Audit to
appropriately stem the issues that had happened so they will not be made again

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have tried multiple times to contact Ms*** *** so that we can properly cancel out her accountClient was never billed and her information has been properly disposed of In the agreement that she signed and agreed to, it states that she would have to call if she wanted to
cancel We have no problem with the client not wanting to move forward and from this point on we will no longer attempt to contact her as requested on her E-mail below.Jul 31, 2015, 11:am*** *** 9:PM (hours ago)to Client Please just cancel the account and stop contacting meThank you*** ***