Student Loan Aid

Confirmed with client that this was already closed, she has been refunded already

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meAlthough the business tried to still take out the monthly payment, I will wait the time stated for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***,I spoke with you
today 1/to discuss the conversation you had with *** ***, one of our *** ***s hereAs per the conversation with ***, you have been issued a full refund and your accounts have been taken out of the billing cycleAnd you & him will arrange tomorrow to discuss further matters about your wife's account and qualifications.I believe from confirming with you today that everything has been settled, it would be very much appreciated if you can close the complaint with the Revdex.com. Thank youIf you do have any questions, or need help please don’t hesitate to reach out to me--Regards,*** ***
***Student Loan AidCompliance Dept:***Main line:***
Student Loan Aid, LLC

***, we will wire you $to ensure even with a $that your fees are appropriately covered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had attached an email detailing my experiences with SLAI have stated this in this exact wording to them on 1/13/The PDF describes the situation in greater detail.
Regards,
*** ***

Hello,My name is *** ***. I submitted a complaint with regard to Student Loan Aid. I have been able to come to a resolution with this company. They refunded my money and cancelled my account.Thank you for your assistance in this matter,Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Did not file my Federal Student Loans because of an :oversight on their part" and emailed me on February 17th that they were refunding me my money that the check would arrive 7 to 10 days. As of March 10 no refund of $463.00 has arrived. The man that is in charge is [redacted].$463.00 is owed to me as a refund.
Regards,
[redacted]

We have already come to a conclusion with with Ms. [redacted] and everything has been met to her satisfaction, She stated that she would contact the Revdex.com to advise that we have resolved this matter.

Account number: [redacted]I was contacted by the company and received a full refund of the total amount paid. I have resolved my relationship with Student Aid Org and they fully reimbursed me as requested.If you need to contact me further I can be reached by this email address or my cell phone...

number [redacted]Thanks,[redacted]

Just FYI. I have made several attempts to contact you'll to discuss my status no one has attempted to call me back in order to fix this problem. You'll have coninued to take automated drafts out of my account after the orginal contract  was cancelled and the case was closed with the Revdex.com. I'm afraid that if I don't here anything back within 24hrs I will file another claim in order resolve my situation. I'm requesting a total of $168.42 (132.42 + 36.00 nsf) be refunded back to me immediately. Please contact Suntrust Banking in order to stop the automated drafts. Please call me ASAP. Thanks,Mr. [redacted]M-F 8  a.m. - 4:30 p.m.[redacted]

[redacted] Revdex.com ID [redacted]
 
I spoke to the client this afternoon, 11/25 after she had spoken yesterday with [redacted], her account manager. In regards to the conversation she had with [redacted], we looked into it and reviewed the conversation.
 
The confusion was between what payment...

appeared on the client's file and the one that the agent quoted her. After speaking with the processing team, it appears actually the DOE came back with a lower payment that estimated.
 
Now with [redacted], I understood from listening to the recording, how she would be misunderstood. It's important for customer service standards to be met and to always listen to the client. After reviewing this we have taken appropriate action and have him do some sensitivity training.
And we appreciate the client does want to continue business with us, we do work hard for our clients. We are constantly trying to improve our overall customer experience.
 
 
 
 
--Regards,





 


[redacted]
Compliance & 
Customer Service Manager
Student Loan Aid 
Compliance Dept:
[redacted]
Main line:
[redacted] 
      [redacted]
[redacted]






Student Loan Aid, LLC Office: (949) 752-4357 
4931 Birch St, Newport Beach CA 92660 
http:\\www.slahelp.org
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Company Name is not responsible for errors or omissions in this message and denies any responsibility for any damage     arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

I have completed the review of the complaint received. In addressing all clients concerns, I pulled the copy of the Document Preparation & Service Agreement and have disclosed it for your review. It is clearly stated to all clients what our relationship to the Department of Education is...

-None. It is clearly stated under the Service Agreement Disclosure that Student Loan Aid is not with or affiliated with the Department of Education. SLA has fully performed based on the Service Agreement. Furthermore, please refer to the following sections of the Service Agreement for further clarification: -Recitals (performed): WHEREAS SLA is a private for profit organization not associated with the government nor under the direction or management of the government or any student loan
holder or student loan servicer, nor affiliated with the Department of Education (the “DOE”), and is in the business of preparing and tracking applications on behalf
of Client requesting consideration of temporary and/or permanent student loan restructure/repayment terms; and
WHEREAS SLA does not facilitate the negotiation of a debt, or the settlement of a debt; and
WHEREAS Client wishes to employ SS to perform, in good faith, the following services (the “Services”): (a) discuss Client’s student loan condition, including but
not limited to obtaining information pertaining to Client’s total current student loan balance and student loan monthly payments, as set forth in Section B of
Schedule 1, (b) research potential student loan restructuring and/or consolidation options that are or may be available to Client, (c) provide free informational
session(s) that identify what restructuring and/or federal program(s) are available to Client, and present Client with options of restructure/repayment plans and
estimates of said repayment plans available to Client, (d) advise Client that the loan servicer will determine eligibility; (e) require Client to select a restructuring
and/or consolidation repayment plan of their choice, set forth in Section C of Schedule 1; (f) complete and submit to loan servicer the application requesting
restructure and/or consolidation of student loans on behalf of Client based on information provided by Client to SLA; (g) file required applications and program
requests on behalf of Client and submit the required paperwork and/or financial hardship documentation, with the understanding that SLA is not renegotiating,
settling, and/or offering any debt relief service; (h) file required supporting documentation, if applicable; (i) manage said loan on behalf of Client by continuing to file
the necessary periodic paperwork to the respective servicer on Client’s behalf during the term of this Agreement to ensure that Client continues to receive maximum
benefits offered by DOE repayment plan programs, (j) inform Client of approval of restructuring and/or consolidation plans as determined by DOE loan servicers;
(k) inform Client of final approved student loan repayment terms as determined by DOE loan servicers, and (l) continue to submit required documentation
annually, as required by the DOE, for applicable repayment programs Items No: 1-Term:This Agreement will become effective on the Date of Signing set forth below, and will continue in full force and effect for 16 months, unless terminated
sooner in accordance with Paragraph 7 or 8 of this Agreement. 2- Engagement of SLA: Client hereby engages SLA to provide the Services to Client, in exchange for the payment of the Management Program Fee(s), as set forth in
Section E of Schedule 1. It is understood that when SLA commences with the Services, Client is responsible for cooperating with SLA to complete the necessary steps
to ensure a successful restructure and/or consolidation. SLA will prepare the required documentation applications and requests to achieve a restructuring and/or
consolidation of Client’s student loan, and track and monitor Client’s application. SLA will contact Client’s applicable student loan lender(s) on behalf of Client to
initiate and complete the requests/application. Client understands that failure to provide required or requested supporting documentation may result in the loan
servicer automatically placing Client in a Standard Repayment Plan. Client specifically authorizes SLA to engage in such activities on behalf of Client. Client
understands that the average completion of a Federal Student Loan Consolidation is approximately ninety (90) days, or longer, and that Client may not qualify for a
student loan consolidation. After the consolidation/restructure has been approved and the monthly payment is finalized, SLA will provide Client with an approval
letter (the “Approval Letter”), which letter will describe the finalized monthly payment terms and schedule.
While loans are under the management of SLA, Client does hereby authorize SLA to change the physical and or email address of record with the holder(s) and servicer
(s) of Client's student loan(s) to SLA’s headquarters at [redacted]. Should SLA relocate or assign this Agreement or appoint a designee,
the address on file with the loan servicer(s) and holder(s) are to be changed to reflect SLA’s, or its designee, successor or assignee’s, new physical address. Upon
termination of this Agreement by either party, SLA shall change the physical address and or email address back to Client’s original physical address and or email
address of record. 3- Fees for the Services:The fee(s) and costs to employ the Services of Student Loan Aid, or its designee, successor, affiliate or assignee, are stated in Section E of
Schedule 1, which is attached hereto, the terms of which are incorporated by reference herein (“Management Program Fee”). The fee(s) due to SLA for restructuring
the loan by obtaining an agreement with the loan servicer to postpone repayment is referred to in Section E of Schedule 1 as the “Postponing Repayment Option
Flat Rate” fee.7- Cancellation: Five Day Refund Period; Money Back Guarantee:Either party may cancel this Agreement within five (5) days from the Date of Signing this
Agreement. Client may receive a full refund of all fees paid to SLA if Client cancels within five (5) days from the Date of Signing this Agreement (the “5 Day Refund
Period”). If Client chooses to cancel, Client must do so in writing to the physical address [redacted] or by calling in and speaking
with an authorized representative and receiving a confirmation cancellation email address [redacted] or by calling in and speaking
with an authorized representative and receiving a confirmation cancellation email. Client was given all written confirmation of our services, fees, conditions, terms and her right to cancel. Lastly, a full money back guarantee was extended to our client to confirm the legitimacy of our services. She did not request to cancel at the allotted time and we have completed our work with the final Approval letter sent out to our client on November 4th, 2015 confirming new program details.Best regards,

[redacted] Refund Revdex.com ID [redacted]
Hi [redacted],
I got a message from the Revdex.com with your compliant, and I saw that [redacted], one of our compliance officers had spoken to you on 11/12/2014.
 
I had spoken with you today regarding your file & we have issued a refund right...

away.
 
I have double checked with [redacted] from Accounting to make sure your refund was sent to you.
 
If you can let me know when that appears in your account that would appreciated so we can close this compliant.
 
--Regards,





 


[redacted]
Compliance &
Customer Service Manager
Student Loan Aid
Compliance Dept:
949.253.4006
Main line:
949.SLA.HELP
[redacted]
[redacted]

We have been in contact with Ms.[redacted] and we have straightened everything out, client is very satisfied  with the outcome of our conversation, and stated that she would contact the Revdex.com and advise this matter has been resolved and met to her satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This complaint is no where near resolved no matter what the business told you. They have continued to withdraw money from my bank account despite multiple emails and phone calls demanding they stop. They are still changing my password and user name on my student loan (Navient) website. They continue to call me at times they know I'm at work and can't answer their calls. This business is very deceptive and relentless. Despite two written emails stating they need to cancel my account and return my money, they continue to withdraw money. The whole idea of going with them was to lower my loan payments. Now I'm paying them AND Navient. None of the money I have had stolen from me has gone to my student loans.What are my options now?[redacted]

We have received the client's complaint from the Revdex.com this morning, yesterday the client had spoken with our Agent Shaw Thomas to cancel her program at Oct 15,
2014, 4:24 pm, she had only signed up at Oct 15, 2014, 3:49 pm, in less
than 30 minutes she had changed her mind.
We have the recording...

of her call, she was only on hold for 7 minutes
and 34 seconds so the agent she had spoken with could have the
opportunity to speak with her.
I am disappointed if the client had felt she was treated anything less than professionally.
We sent the client a message to confirm her cancellation
with the services of Student Loan Aid, as per requested, and that was done immediately while she was on the phone.
And we did confirm she was taken out of the billing cycle and our
processors have stopped working on her file as of yesterday,
10/15/2014.
The client's first payment date was scheduled to be drafted a week out, and she will not be billed.
We honor our clients concerns & requests within a reasonable period of time.
There is no cause for concern, again the client will not be billed for services she has not received.
As well as for our clients private-nonpublic information we take great lengths to ensure that is protected.
Our policy is that a cancelled clients file is expunge from our system 6
months after a client cancels unless a written request is received from
a client to do that sooner.
We appreciated the opportunity that the client had thought to use our
service and we regret that we are no longer doing business
together.
If she wishes to re-enroll in a program with Student Loan Aid, she may do so without cause for concern.
Our hours of operation are 9am-6pm PST Monday - Friday
Regards,
--






 


[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


 



Student Loan Aid, LLC
Office: (949) 752-4357
4931 Birch St, Newport Beach CA 92660
www.studentloanaid.us
This e-mail message may contain confidential or legally privileged
information and is intended only for the use of the intended
recipient(s). Any
unauthorized disclosure, dissemination, distribution, copying or the
taking of any action in reliance on the information herein is
prohibited. E-mails are
not secure and cannot be guaranteed to be error free as they can be
intercepted, amended, or contain viruses. Anyone who communicates with
us by e-mail is
deemed to have accepted these risks. Company Name is not responsible
for errors or omissions in this message and denies any responsibility
for any damage
arising from the use of e-mail. Any opinion and other statement
contained in this message and any attachment are solely those of the
author and do not
necessarily represent those of the company.

To Whom It May Concern: I would like to Thank You in advance for the opportunity to address [redacted] concerns about our successfully completed service. I will refer to [redacted] as "Client" from hereon. Client entered services on April 17th, 2015. Client's student...

loans were successfully consolidated and a repayment program placement followed immediately. Based on Client's reported income; Client was confirmed approved for the Income-based Repayment plan (a.k.a. IBR) for a monthly payment of $0.00. Client was fully explained this is a student assistance program fully controlled by the Department of Education. Client agreed to our Processing Services to assist her complete both: Consolidation and Repayment Program Placement. Client was fully disclosed of all service conditions, terms and fees associated with these. Client fully agreed and successfully completed her payment obligations for our completed services as fully agreed via a master service agreement fully rendered and closed on September 28th, 2015. An approval letter from our company was both, emailed and sent to Client via USPS. I have confirmation of an opened email on the same day: September 28th, 2015. I am including the approval letter as proof of completed services. Client is refund ineligible as per contractual obligations fully met.Best regards, [redacted]

To Whom It May Concern: There were a total of 11 payments made on Client’s servicer’s account (please review report -attached). Client was confirmed, as she states, that this was a 10-yr program if and only if Client worked for a non-profit 501 (c) (3) entity; otherwise, the program may go anywhere from 20 to 25 years. This was fully disclosed to Client. In addition, Client was fully confirmed she needed to continue to re-certify on a yearly basis to remain in the program. Since Client failed to supply income documentation to re-certify on her behalf; we disengaged her account and closed it 30 days after no response was received from Client as per contractual obligations. Payments were, in fact, made on Client’s account as confirmed in the attached report. Please review. In conclusion, I have copied all internal system notes for Client’s review. This is proof of full transparency of all communication held with Client. Client is not refund eligible and this is our final decision and position.   Respectfully,     [redacted] Resolutions Department Manager 800-269-8508

To Whom It May Concern:Thank you in advance for allowing me to address Ms. [redacted] (Client) concerns. We have contacted the client and have confirmed she was misinformed by her student loan servicer. Client has confirmed she is moving forward with our services and has been confirmed as a...

satisfied client. Please feel free to verify this with our Client directly. I tried contacting her before this response but she was not available. Should you need any additional assistance on this matter; please do not hesitate to contact us directly.Regards,Legal DepartmentDirect: 1-800-269-8508

Revdex.com ID [redacted],As per our conversation on last Friday 2/20/2015, we made sure you were wired the refund, please confirm you've received that and respond to the Revdex.com to update them that this matter has been settled.Thank you,--Regards,[redacted]