Student Loan Processing Center

As we already told Ms***, we do not set payment amounts, they are simply based off incomeThe same applies to interest rates in that we do not control the interest rateWe are a document preparation service that assists with preparing and filing documents on behalf of our clients We
wish Ms*** the best however as we explained to her previously we are a document preparation service which has no bearing on the terms of her loans

Student Loan Processing Center takes any and all complaints very seriouslyFirst off, we would like to apologize for any inconvenience Ms*** experienced and would like her to know she is absolutely entitled to a full refundWe hope she is satisfied with a refund which should be back in her
account shortlyUnfortunately, our payment process, where customer protection is our main priority, requires accounts to pass through multiple channels to ensure accuracy due to the high volume of accounts that are processed. Many of our clients attempted their own applications prior to contacting us and were either confused, frustrated, or simply didn't have the time to research and prepare their own applicationsOur clients come to us because we are professionals that complete the job quickly and accurately the first timeWe wish Ms*** the best of luck and hope that she is satisfied with a full refundWe ask that she feel free to contact us directly if she has any further questions or to check on the status of her refund

We have reached out to Ms*** and will be assisting her directly

We apologize for any inconvenience Ms*** experienced however she was already told she would receive a full refund only a few days before this complaintWe ask that she allow a few days to simply process the remainder of her refund as the fees she is requesting are third-party bank fees which we
use for our clients' protectionAlthough we normally do not refund these fees (as they do not belong to our company) we have done so for Ms*** due to the inconvenience she experiencedHowever, Ms***' application process was delayed by her own doing as she provided income figures that differed from her actual incomeWe wish Ms*** the best and hope she is satisfied with not only a full refund but a new, lower monthly payment on her student loans

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** I accept the response, I finally received my refund, however I honestly believe if I had not filed a complaint I would not have received a refund
*** ***

We apologize for any inconvenience MsJ*** experienced and would like her to know her application was processed on 9/Unfortunately, our office has to wait for our clients to sign the application before we can submit anything and our documents often need to be sent to servicers more than once
In addition, these applications can sometimes take up to days which we cannot control. We wish MsJ*** the best and invite her to contact us for an update on her application during business hoursIn regard to her monthly membership fee, we have forwarded her complaint to the appropriate company as she is referring to a separate service with a different companyIn the meantime, we will reach out to MsJ*** to resolve this complaint with her directly as well

Ms*** was in fact refunded and we will reach out to her directly to confirm this information

We apologize for any inconvenience Ms*** experiencedUnfortunately, due to an internal change in our payment processing providers Ms***’s refund was not processed at the time of her request; however, she should receive her funds in the next 3-business daysWe wish her the bestBest regards,
*** ***

Student Loan Processng Center takes any and all complaints very seriouslyWe have a dedicated compliance department to ensure we offer the highest level of customer service availableWe apologize for any inconvenience Ms*** experienced however we did not simply apply for a forbearance on her
behalfIn fact, we processed her application in full after some short delays due to her not completing her portion of the application. In regard to her contacting us, we have a very robust phone system and have found only one record of her contact information which was answered on 9/During that call, we spoke with Ms*** and asked her to sign an authorization form in order to obtain an update on her applicationIn addition, although we have done our part in terms of preparing and submitting her application, we would like Ms*** to know that we are also going to process a full refund for her. We hope that providing this service to her free of charge resolves her complaint and we ask that she contact us anytime during business hours for an update on her application

We apologize for any inconvenience Ms*** experienced and however we have been unable to reach her to further discuss her situationUnfortunately, although we submitted her application multiple times, her servicer appears to have misplaced her documentationNevertheless, we will continue to
submit her application until approval and will continue our attempts to reach Ms*** in order to update herWe expect her to be fully satisfied with the outcome

Revdex.com:
This was entirely not my fault people, one of yours even told me my file had been sitting there not being looked or worked on & I honestly believe you all kept putting me through Forbearance so you would get your $a monthSo don't get it twisted folks!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our company takes any and all complaints very seriouslyWe
have a dedicated compliance department to ensure our clients receive the
best-possible customer service
Ms*** stated in her
complaint that she was told she
would receive an interest rate of 5.8% on her new loanHowever, the advisor
never told her what her interest rate would be nor did he make any promises to
lower it. We are a document preparation company that helps clients by
preparing documents and filing them with the proper agencyAs such, we do not
set loan terms or interest rates. Her rates are determined by the
Department of Education
That said, we would like to apologize for any inconvenience
Ms*** experienced while working with our companyWe listened to the call
in its entirety and would like to thank Ms*** for allowing this forum for
us to respondWe would like Ms*** to also know that we have already began
processing her refund and she should receive her funds in 7-business days
Again, we apologize for any inconvenience

[*** contacted me and is trying to work something out with this issueI am a customer with them A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This client was refunded as requested well before the date of the complaint

this is not a customer of our businessOur fee has never been $and we stopped doing business before the date she stated in her complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].   I accept the response, I finally received my refund, however I honestly believe if I had not filed a complaint I would not have received a refund.  
[redacted]

We apologize for any inconvenience Ms. [redacted] experienced however she was already told she would receive a full refund only a few days before this complaint. We ask that she allow a few days to simply process the remainder of her refund as the fees she is requesting are third-party bank fees which we...

use for our clients' protection. Although we normally do not refund these fees (as they do not belong to our company) we have done so for Ms. [redacted] due to the inconvenience she experienced.However, Ms. [redacted]' application process was delayed by her own doing as she provided income figures that differed from her actual income. We wish Ms. [redacted] the best and hope she is satisfied with not only a full refund but a new, lower monthly payment on her student loans.

Revdex.com:This was entirely not my fault people, one of yours even told me my file had been sitting there not being looked or worked on & I honestly believe you all kept putting me through Forbearance so you would get your $29.99 a month. So don't get it twisted folks!  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Student Loan Processng Center takes any and all complaints very seriously. We have a dedicated compliance department to ensure we offer the highest level of customer service available. We apologize for any inconvenience Ms. [redacted] experienced however we did not simply apply for a forbearance on her...

behalf. In fact, we processed her application in full after some short delays due to her not completing her portion of the application. In regard to her contacting us, we have a very robust phone system and have found only one record of her contact information which was answered on 9/10. During that call, we spoke with Ms. [redacted] and asked her to sign an authorization form in order to obtain an update on her application.In addition, although we have done our part in terms of preparing and submitting her application, we would like Ms. [redacted] to know that we are also going to process a full refund for her. We hope that providing this service to her free of charge resolves her complaint and we ask that she contact us anytime during normal business hours for an update on her application.

Student Loan Processing does not offer a monthly membership fee of $29.99. We are simply a document preparation company who accepts referral business. Ms. [redacted]'s documentation was submitted on her behalf on 9/2. We invite her to contact us during normal business hours for an update on her...

application as she has not contacted us prior to this complaint. We will also reach out to assist her further. In regard to her payment going up, we provide quotes based off of the information our clients provide to us. If Ms. [redacted]'s income is higher than what she told her, her payment would reflect that increase. In addition, we made her aware of this increase before submitting anything on her behalf.