Student Loan Processing Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Student Loan Processing Center reviews any and all complaints to
ensure we are providing the best-possible service. Our dedicated customer
service and compliance department reviewed Ms....

[redacted]’s application details and
call recordings in order to determine what took place.
 
We feel that Ms. [redacted] must have misunderstood what she was told
by our customer service representative. When she contacted our office on 4/7,
not only was she told she would in fact be refunded, we even processed the
refund that very day. Ms. [redacted] should see her refund in about 7 business days.
 
We wish Ms. [redacted] the best and invite her to call us directly with any additional
questions.

Student Loan Processing Center takes any and all complaints very seriously. We spoke with Ms. [redacted] on 5/20 and let her know that not only do we apologize for the error,  any overdraft fees incurred would be reimbursed right away. In addition, due to the inconvenience, we will be providing...

the service to her at no charge. We wish Ms. [redacted] the best and invite her to call our customer service department if she has additional questions or concerns. However, we would like to address her claim that this process is simply a few mouse clicks from being completed. In actuality, we have helped thousands of clients with their applications many of whom attempted to do so on their own prior to contacting us. Unfortunately, these applications can often be confusing and difficult to comprehend which makes services like ours so attractive. Again, we apologize for any inconvenience and hope that Ms. [redacted] is satisfied with a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I was not refunded anything I have back statements to prove that all they did was charge me.  I will be filing a police report, and will take further action if I'm not refunded the full $ 757.48 that I was charged. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not what I was told at the beginning. I was told that my payments would be less. What is the pint of consolidation, when the term is extended and the payments are higher. My payment with my current loan is 210.00 and the remaining term is 177 months. This new loan is 250.00 for 240 for months. Why would I pay someone to this?? You all were not honest and I dined all this under false pretenses. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We resolved this complaint with Ms. [redacted] directly and wish her the best.

We apologize for any inconvenience experienced however our office has done everything to make this process as smooth and accurate as possible. Unfortunately, the loan servicer requested proof of income from the client in order to obtain public service loan forgiveness and the lowest possible payment...

option. No proof of income was received at that time. Additionally, our office submitted a partial refund as a courtesy and continued submitting and resubmitting her documentation. At this time, we are simply waiting for the approval due to being required to resubmit the application.

We apologize for any inconvenience Ms. J[redacted] experienced and would like her to know her application was processed on 9/1. Unfortunately, our office has to wait for our clients to sign the application before we can submit anything and our documents often need to be sent to servicers more than once....

In addition, these applications can sometimes take up to 90 days which we cannot control. 
We wish Ms. J[redacted] the best and invite her to contact us for an update on her application during normal business hours. In regard to her monthly membership fee, we have forwarded her complaint to the appropriate company as she is referring to a separate service with a different company. In the meantime, we will reach out to Ms. J[redacted] to resolve this complaint with her directly as well.

Student Loan Processing Center takes any and all complaints very seriously. First off, we apologize for any inconvenience and would like Ms. [redacted] to know that we have already processed a full refund on her behalf. However, we are not sure why this complaint was made as our office spoke with Ms....

[redacted] on 9/9 and informed her that we will be re-sending the forbearance documents on her behalf. Unfortunately, we cannot force a servicer to place loans in forbearance nor can we stop servicers from drafting payments that clients have set up automatically with said servicer. We invite Ms. [redacted] to contact our Customer Service Department during normal business hours and we will be happy to help her.  We wish her the best.

We apologize for any inconvenience Ms. [redacted] experienced. Unfortunately, due to an internal change in our payment processing providers Ms. [redacted]’s refund was not processed at the time of her request; however, she should receive her funds in the next 3-5 business days. We wish her the best.Best regards,[redacted]

We apologize for any inconvenience Ms. [redacted]xperienced however we do not have any control over the loan servicer's acceptance of applications. All we can do is simply resend them until they do receive them which we offered to do however Ms. [redacted] was unwilling to provide her new income...

information. In any case, we will reach out to Ms. [redacted] and resolve this with her directly and refund if she prefers.  We offer a money-back guarantee if we are unwilling to complete the service however her application is simply incomplete at this point. Again, we will reach out to Ms. [redacted] directly to ensure her satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is not what I was told at the beginning. I was told that my payments would be less. What is the pint of consolidation, when the term is extended and the payments are higher. My payment with my current loan is 210.00 and the remaining term is 177 months. This new loan is 250.00 for 240 for months. Why would I pay someone to this?? You all were not honest and I dined all this under false pretenses. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Student Loan Processing Center takes any and all complaints very seriously. First off, we apologize for any inconvenience and would like Ms. [redacted] to know that we have already processed a full refund on her behalf. However, we are not sure why this complaint was made as our office spoke with...

Ms. [redacted] on 9/9 and informed her that we will be re-sending the forbearance documents on her behalf. Unfortunately, we cannot force a servicer to place loans in forbearance nor can we stop servicers from drafting payments that clients have set up automatically with said servicer. We invite Ms. [redacted] to contact our Customer Service Department during normal business hours and we will be happy to help her.  We wish her the best.

I had filed a complaint 9/10/2015 on this company for not providing services. They replied on 9/11/2015 stating they would still provide service and refund my money. I have received neither a refund or services promised.
 
I would like a prompt refund. If this complaint will close in seven days when I accept their offer, I would like to be refunded within that time frame.

We apologize for any inconvenience however we have been attempting to contact Ms. [redacted] for some time now without success. In regard to two separate companies, our representatives go over this information on a recorded line more than once during the enrollment process.

Student Loan Processing Center takes any and all complaints very seriously. We spoke with Ms. [redacted] on 5/20 and let her know that not only do we apologize for the error,  any overdraft fees incurred would be reimbursed right away. In addition, due to the inconvenience, we will be providing...

the service to her at no charge. 
We wish Ms. [redacted] the best and invite her to call our customer service department if she has additional questions or concerns. However, we would like to address her claim that this process is simply a few mouse clicks from being completed. In actuality, we have helped thousands of clients with their applications many of whom attempted to do so on their own prior to contacting us. Unfortunately, these applications can often be confusing and difficult to comprehend which makes services like ours so attractive. Again, we apologize for any inconvenience and hope that Ms. [redacted] is satisfied with a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if a full refund, $700.00 is made. I will wait for the business to perform this action and, if it does, will consider this complaint resolved if and only if I am provided a refund. I have no faith in this company and would like to sever my relationship with them.
Regards,
[redacted]

We apologize for any inconvenience Ms. [redacted] experienced. Unfortunately, due to an internal change in our payment processing providers Ms. [redacted]’s refund was not processed at the time of her request; however, she should receive her funds in the next 3-5 business days. We wish her the best. 
Best regards,
[redacted]