Client signed on with SLS on 8/19/at which time she signed the Acknowledgment form which states that SLS is a private company, not affiliated with the Department of Education or any other academic or governmental entityIt also states that "You can apply for loan consolidation without paid
assistance through the Department of EducationClient signed the Acknowledgment form on 8/19/indicating that she understood and agreed:Client then signed the Client Agreement on the same day, 8/19/which repeats that SLS is not affiliated with the DOE, and that it is a for-profit business that provides assistance compiling, preparing and processing paperwork for a fee on behalf of persons who are seeking consolidation through the DOE programs:**To protect consumer privacy, the image has been removed.**Client initialed next to each item indicating that she understood and agreed.**To protect consumer privacy, the image has been removed.**On the next day, 8/20/2015, SLS called client with a Welcome Call, repeating the same information, where the SLS rep states, "Just keep in mind that Student Loan Service is a third party business and we have no relation with the Department of Education."SLS strives to give all the necessary disclosures so that clients can make an informed decision on whether they would like to utilize the services SLS providesSLS gives the Client an Acknowledgment form with three main disclosures that SLS is not affiliated with the Department of Education and that all services can be done by the Client without paid assistanceOnce the client understands and agrees by signing the Acknowledgment form, the representative will send the client the Client Agreement which repeats this informationOnce the Client Agreement is signed, the client will then receive a live Welcome Call where the representative will again repeat the information that SLS is a private company and that all services can be performed by the client on their own without paid assistanceClient signed the Acknowledgment form, and the Client Agreement, and received a Welcome Call repeating that SLS is a private third party company not affiliated with the Department of Education and that all services can be performed by the client on their own without paid assistanceClient Signed the Acknowledgment form and Client Agreement on 8/19/and received the Welcome Call on 8/20/2015.SLS was able to successfully complete Client's consolidation and income driven repayment plan application forms, and Client's loans were consolidated on 11/25/and Client was placed in the Pay As You Earn repayment plan
I was called by Student Loan Service telling me about the bill President Obama passed to help students pay off their student loans Through them I would pay less each month and in ten years whatever was not paid off would be forgiven I initially paid them $May of and $each month June - July I recently got a call from Edusupport center telling me that I initially signed with them and that they were taking back their clients They told me that they would charge $a month I was going to switch because I had so many issues with Student Loan Service When it was time to resubmit the paperwork so that I would pay a reduce amount each month according to the amount of money I would make they did not file the paperwork They told me that I sent the information too soon even though I sent it in when it was due Then I had Student Loan Service telling me that Edusupport was a scam They were both going back and forth trying to convince me which was and wa
Client signed on in 8/26/at which time she signed the Acknowledgment Page which states that Client can apply for a consolidation without paid assistance, but that the Client is choosing use SLS services to prepare and process the consolidation and repayment option applicationClient signed
this page indicating that she understood and agreed.**picture removed, unable to be published.Next, Client signed the Client Agreement which states that all services can be performed by Client at no costClient initialed next to this item on the Important Information For You to Consider page on 8/26/2015.**picture removed, unable to be published.Client also completed a Welcome Call on 8/26/in which she was asked, "You do know that all services can be performed on you own at no cost using resources provided by the Department of Education?" Client answered "Yes." Client selected the Pay As You Earn (PAYE) repayment plan offered by the Department of EducationPAYE has a repayment term of yearsAny remaining balance after successful completion of the year term is forgiven by the Department of EducationMore information regarding PAYE and forgiveness can be found directly on the DOE website here: https://studentaid.ed.gov/sa/repay-loans/understand/plans/income-driven FedLoan is a private bill collector hired by the DOE who routinely places clients in an incorrect repayment plan, or gives incorrect informationIn a press release by the DOE, released 2/27/2015, the DOE stated that following a review of private collection agencies, it found that these "companies made inaccurate representations to borrowers..." causing the DOE to terminate contracts with of the private collections agencies reviewedAlthough FedLoan was not one of the five companies who's contracts were cancelled, we monitor our clients' consolidation application processes to make sure that the applications are processed by FedLoan correctly, and that the clients are placed in the correct repayment plan so that they can get all of the benefits offered to them by the DOEFedLoan should have known and explained to Client how the PAYE repayment program works, and the forgiveness that is offered by the DOE upon completion of the repayment termInstead, FedLoan gave Client misleading and incorrect information to cause Client to panic about her student loansSLS has reached out to Client to resolve this issue
I had become a customer of this company in 2014, electronically signed a 'contract' that outlined the significantly lower dollar amount that THEIR SERVICES would save me on my student loans if I were to hire them My student loans started at $27,and the company had apparently negotiated my loans down to about $13,all-together in which I would be PLACED IN A PROGRAM that BEST FIT MY SITUATION I had no idea how the student loan consolidation worked, so the company told me the INCOME-BASED payment option would be my best option for re-payment I made several phone calls from my sidate until my requested account cancellation for things I felt concerned about such as not being able to access any information online on my loans through them, the breakdown of numbers, WHY MY TAXES WERE TAKEN for my student loans in (start date 2014), and more
The business 'Contract' entailed that their services would benefit me through them consolidating all my student loans into one
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I have located the correct business on Revdex.com.org and will file a complaint against that company.
*** ***
","sans-serif">Client signed on with SLS on 3/31/Consolidation
application documents were processed by SLS and sent to client on the same day,
3/31/SLS followed up with Client on 4/7/2015, and received the e-signed
documents from Client on 4/8/SLS received the Proof of Income necessary
to complete the application from Client on 4/17/SLS sent the application
documents to Client's servicer on 4/28/Client called in to cancel on
5/13/SLS contacted Client's servicer on her behalf to check on the status
of the consolidation applicationHer servicer informed SLS that Client's
application was cancelled due to a new internal policy to stop accepting
e-signaturesSLS explained the situation to Client, and resent documents for
wet signaturesClient opted to cancel and discontinue services with SLSA courtesy refund has been issued
","sans-serif">This issue has been previously resolvedClient signed on with
SLS on 1/5/Processed consolidation application documents were sent on
1/30/SLS followed up with Client for proof of income on 2/4/2015, and
documents were sent to FedLoan on 2/9/On 2/20/15, Client sent an
application for Public Service Loan Forgiveness, which SLS reviewed and sent to
Fedloan on the same dayOn 2/23/15, SLS provided an update on her account,
that SLS was waiting for a summary statement from her servicerThe
consolidation process typically takes 60-90daysThis timeframe is set by the
Department of Education, and the loan servicerSLS has no control over this
timeframeOn 3/13/15, SLS provided Client with another update, that her
consolidation had entered the summary phase with her servicerAt this time,
Client indicated that she was upset that she had been calling multiple times
with no call back and felt that she was cheatedSLS apologized for the delay
in getting back to Client and tried to explain the timeframe for consolidation,
but because Client was upset and wished to cancel, SLS cancelled Client's
account and issued a courtesy refundSLS sent Client a confirmation email with
the cancellation and refund information on 3/13/Client's consolidation was
in the summary phase and was in the process of being approved prior to
cancellationBecause Client has elected to cancel, SLS cannot oversee her
consolidation with her servicer to make sure that Client's consolidation is
completed and that she is placed in the correct repayment programClient will
need to ascertain these points on her ownSLS has only one location in San
Diego, CA and has never called Client from a Wisconsin location
","sans-serif">Client signed on with SLS on 7/22/SLS mailed all completed
loan consolidation documents to Client on 8/6/Client completed her
consolidation with the Department of Education and her loan servicers on
9/22/It seems like Client was confused about the consolidation process
Client's payments were reduced to $10/month on the Income Based Repayment
program offered by the Department of EducationClient was advised that on the
IBR plan, the remainder of her loans after consecutive payments would be
forgivenIt seems like Client may have confused this for a loan reductionSLS
reached out to Client and left a voice message to Client explaining the
services and consolidation process on 1/13/Client did not respond. [redacted]
","sans-serif">Client signed on with EDU Support Center, a separate company
EDU Support Center notified Student Loan Service of Client's cancellation on
5/4/SLS cancelled Client and removed all scheduled payments on the same
day, 5/4/No further debits will be madeFor any future questions or
concerns, please call us directly at We are available to take
your calls at any time during business hours, Monday through Friday,
8:00AM to 5:00PM PST, except certain holidays and corporate events
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Let me restate that I was under the impression I was working directly with the company who would consolidate and then hold my student loans NOT a company who helped with gathering simple paperwork to forward to the company who did hold the loans. At this point I cannot dispute that I probably said ‘yes’ to many things, but I am sure that the information passed onto me through phone conversation, as there is nothing in writing, was delivered by a salesperson and not a customer service representative. This salesperson, whom I trusted, omitted important information and did not enroll me in the very program I originally asked to be a part of (public service loan forgiveness). Why would I agree to pay a $39 monthly maintenance fee and be paying $0 on my actual loan? I’ll tell you why…because this information was not stated fully and clearly to me. I understand then and I understand now that my payments will change based on my income, and that I need to update my employment verification yearly, but this can be done by me with FedLoan Servicing and not you, Student Loan Services. As far as the Public Service Loan Forgiveness Program and SLS “not signing me up”, an individual (me) needs to qualify for this program, not everyone does. Thanks for assuming I did. Oh and thanks for that link, I enrolled with the program months ago…all on my own…and am qualified. I would like a refund of $1075: $685 for my processing and $395 for 10 months of $39 withdrawals. I would also like Student Loan Service to remove my information from their database
Regards,
[redacted]
We apologize if Client did not experience great customer service. [redacted] is an employee at Student Loan Project, a separate
company from SLS. SLS tried to reach out to Client directly to explain the
different consolidation and repayment options as Client expressed some confusion,...
however Client did not respond.SLS processed student loan consolidation and Income Based Repayment program application documents for Client on 3/13/2015. SLS reached out to Client to let her know that we need her to sign the consolidation application in order to move forward with the process. These application documents are provided by the Department of Education (DOE), and are processed with Client's information by SLS. Once processed, Client will sign the documents, which are then sent to the client's loan servicers and the DOE. Without the signed documents, we cannot move forward in the process.Loan forgiveness programs are offered by the DOE for borrowers meeting certain requirements set by the DOE. Information on the various forgiveness programs can be found directly on the DOE website at: https://studentaid.ed.gov/repay-loans/forgiveness-cancellation. SLS is not affiliated with the DOE or any other governmental entity in any way; this link is provided for informational purposes only. Client was cancelled on 4/10/2015 at Client's request.Please call us at (877) 927-6859 if you have any further questions.
Client initially signed on with EDU Support, a separate third party company that SLS no longer works with. EDU Support seems to have contacted Client with false information regarding SLS services. SLS prepared Client's consolidation and repayment option application on 5/22/2015. Clients loans were...
successfully consolidated and Client was placed in the Pay As You Earn repayment program of her choice on 6/23/2015. On 3/25/2016, SLS sent Client the renewal documents for her income driven repayment plan which requires renewal and payment calculations each year. On 7/25/2016, Client emailed to cancel services. SLS spoke with Client on the same day explaining the differences between EDU Support and SLS. Client elected to continue with cancellation of SLS services. SLS cancelled client. SLS has performed all duties as outlined in the Client Agreement which she signed on 5/21/2015. SLS has reached out to Client to resolve this issue, but Client has refused to speak with SLS.
Client signed on with SLS on 7/30/2014 and SLS sent Client the consolidation and repayment plan application documents on 8/13/2014. On 8/26/14, Client confirmed that he received the completed applications and sent them to his loan servicer. On 9/22/2014, Client missed his service fee payments. On...
9/25/14, SLS followed up with client's loan servicer who stated that they had not received Client's application documents. SLS sent the application documents to Client again with instructions to sign and send to his loan servicer. SLS attempted to follow up with Client to make sure that the application documents had been sent to his loan servicer on 9/25/2014, 10/6/2014, 12/2/2014, 12/2/2014, 12/5/2014, 12/9/2014, 12/22/2014, 12/31/2014, 1/6/2015, and 1/12/2015. Client did not respond to emails or voice messages. On 2/27/2015 and 3/23/2015 SLS resent the application documents to client via email with instructions to sign and forward to his loan servicer, and to call SLS with any questions. Client did not respond. On 4/27/2015, SLS sent client a final reminder message to sign and forward the documents to his servicer, and to contact SLS or he would be dropped from our services for unresponsiveness. On 5/19/2015, SLS cancelled Client from SLS' services due to inability to contact despite numerous attempts via email and voice messages. Client did not respond to the attempts over several months to contact him regarding his consolidation and repayment application, or the final reminders that if he did not respond, he would be cancelled from our services. SLS cannot move forward in assisting Client without Client's response. All consolidation application and repayment application documents were successfully completed by SLS and sent to Client with instructions to forward to his loan servicer. If Client had any questions or concerns, SLS was available to assist at any time. Client did not contact SLS or respond to the numerous attempts to reach him via email and voice message.
This issue has already been
resolvedClient's refund was sent via FedEx overnight, and was received on
Monday, 3/9/at 4:02PMTracking #:[redacted]Client
scheduled her Document Processing Service Fee to be debited in two payments
with debit dates of 2/27/2015, and 3/27/Client chose these debit dates
and e-signed the payment form reflecting the first payment to be drafted 2/27/
and the second on 3/27/Client called in to cancel on 3/2/and was advised
that a refund would be issued as soon as the payment cleared on 3/6/2015, to
avoid a double refund in case the payment does not clearAs stated above, the
refund was received 3/9/
This issue has already been resolvedClient initially
spoke
with [redacted] a separate company, who conducted all sales calls
with Client. SLS processed a refund on 7/30/and spoke to Client
regarding the services and the information given to her by a FedLoan rep
who told Client that SLS had called three times on 7/pretending to be her
SLS does not and has not ever impersonated clients in any situationSLS spoke
to Client on 7/30/and informed her that we are in contact with a manager at
FedLoan, and are reporting the information given by the FedLoan rep to
Client
FedLoan is a private bill collector, not necessarily interested in making sure
the clients receive all the benefits available to them through the Department
of EducationIn a press
release by the DOE, released 2/27/2015, the DOE stated that following a
review of private collection agencies, it found that these "companies made materially
inaccurate representations to borrowers
" causing the DOE to terminate
contracts with of the private collection agencies reviewedThe DOE
further states that they will "provide enhanced Fair Debt Collection Practices
Act and Unfair, Deceptive, or Abusive Acts or Practices monitoring and guidance
for all private collection agencies that work with the Department
" SLS
not only processes consolidation and repayment application documents, but SLS
also provides services to protect borrowers from errors and misinformation from
loan servicers, making sure that the consolidation applications and repayment
plan documents are processed correctly so that clients can receive all the
benefits available to them through the DOE
We apologize for any misinformation Client may have received from Get Student
Debt Relief and FedLoanSLS reps have been in contact with Client, working
with her to answer her questions, and process her refund
As stated above, a refund to Client's credit card was processed on 7/30/15, and
a report has been filed to FedLoan for making statements that SLS had
called impersonating Client
It is currently stated on the Acknowledgment Form,
Client
Agreement and Welcome Video that the fees are service fees to SLS and do not go
towards the balance of the student loansAt Client's time of sign-up, she
completed a third party voice verification call where she acknowledged that she
understood the fees go to SLS and not towards the balance of her loans
We offer a full and complete refund if Client cancels within 10 days of signing the Client Agreement, or in
the event Student Loan Service prepares and processes the consolidation and repayment option application and the consolidation is denied by the Department of Education. SLS needed additional...
information from Client in order to complete her consolidation application, however, Client cancelled our services before the application could be completed. SLS has issued a full refund since Client's consolidation application could not be completed without the additional information.
It looks like Client may have confused our services and how consolidation works with other repayment options available. SLS has reached out to Client and was able to clear any confusion. Please feel free to contact us at 877-927-6859 if you have any further questions or need additional assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I did talk to the guy at Student Loan Service and he would not let me say a word edge wise so I did hang up. If he was not a scam he would have let me talked to him. Plus how can I trust the Revdex.com when you gave them a rating of a B when they have had 111 complaints in the last year.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The $499 registration fee
refund will not suffice for the troubles I have gone through with this
company. First off, Ms. [redacted], you
addressed your response with a misspelling of my name – quite an unprofessional
start to your rebuttal.
There may be negative
reviews on the Department of Education but it is certain they are NOT charging
clients an absurd amount of money for any services. Negative reviews aside, there are countless
positive reviews from all the clients that are not being scammed, unlike the
numerous victims who have shared their complaints against Student Loan Service
seen on the Revdex.com website.
You mentioned services
your company has “helped me” with and I find it almost comical that you had the
nerve to list “giving her father a consultation on his loans”. Do my parents need to pay monthly fees to be
lied to as well? I am not only hurt by these
unjust statements, but insulted that this company would also request my
original complaint be taken down from the Revdex.com website. I want this issue to be known to all
potential customers the cruelty that is Student Loan Service.
You find it “upsetting” that
I demanded a full refund, and I find it beyond offensive that you don’t think my
needs should be met and that a $499 registration fee refund would suffice for
the money you gained preying on a vulnerable and unemployed college grad. It pains me to be putting so much effort into
fighting for justice after my 10-month long scam with this company.
Since I requested a $49
refund for my latest monthly payment scheduled for 8/25/15 upon my cancellation
with Student Loan Service on 8/26/15, I will be satisfied with a complete
refund for $940 to cover the rest of the costs that have yet to be returned to
me.
Please enclose a check
made out to [redacted], and please do not misspell my name this time.
Regards,
[redacted]
Client signed on with SLS on 8/19/at which time she signed the Acknowledgment form which states that SLS is a private company, not affiliated with the Department of Education or any other academic or governmental entityIt also states that "You can apply for loan consolidation without paid
assistance through the Department of EducationClient signed the Acknowledgment form on 8/19/indicating that she understood and agreed:Client then signed the Client Agreement on the same day, 8/19/which repeats that SLS is not affiliated with the DOE, and that it is a for-profit business that provides assistance compiling, preparing and processing paperwork for a fee on behalf of persons who are seeking consolidation through the DOE programs:**To protect consumer privacy, the image has been removed.**Client initialed next to each item indicating that she understood and agreed.**To protect consumer privacy, the image has been removed.**On the next day, 8/20/2015, SLS called client with a Welcome Call, repeating the same information, where the SLS rep states, "Just keep in mind that Student Loan Service is a third party business and we have no relation with the Department of Education."SLS strives to give all the necessary disclosures so that clients can make an informed decision on whether they would like to utilize the services SLS providesSLS gives the Client an Acknowledgment form with three main disclosures that SLS is not affiliated with the Department of Education and that all services can be done by the Client without paid assistanceOnce the client understands and agrees by signing the Acknowledgment form, the representative will send the client the Client Agreement which repeats this informationOnce the Client Agreement is signed, the client will then receive a live Welcome Call where the representative will again repeat the information that SLS is a private company and that all services can be performed by the client on their own without paid assistanceClient signed the Acknowledgment form, and the Client Agreement, and received a Welcome Call repeating that SLS is a private third party company not affiliated with the Department of Education and that all services can be performed by the client on their own without paid assistanceClient Signed the Acknowledgment form and Client Agreement on 8/19/and received the Welcome Call on 8/20/2015.SLS was able to successfully complete Client's consolidation and income driven repayment plan application forms, and Client's loans were consolidated on 11/25/and Client was placed in the Pay As You Earn repayment plan
I was called by Student Loan Service telling me about the bill President Obama passed to help students pay off their student loans Through them I would pay less each month and in ten years whatever was not paid off would be forgiven I initially paid them $May of and $each month June - July I recently got a call from Edusupport center telling me that I initially signed with them and that they were taking back their clients They told me that they would charge $a month I was going to switch because I had so many issues with Student Loan Service When it was time to resubmit the paperwork so that I would pay a reduce amount each month according to the amount of money I would make they did not file the paperwork They told me that I sent the information too soon even though I sent it in when it was due Then I had Student Loan Service telling me that Edusupport was a scam They were both going back and forth trying to convince me which was and wa
Client signed on in 8/26/at which time she signed the Acknowledgment Page which states that Client can apply for a consolidation without paid assistance, but that the Client is choosing use SLS services to prepare and process the consolidation and repayment option applicationClient signed
this page indicating that she understood and agreed.**picture removed, unable to be published.Next, Client signed the Client Agreement which states that all services can be performed by Client at no costClient initialed next to this item on the Important Information For You to Consider page on 8/26/2015.**picture removed, unable to be published.Client also completed a Welcome Call on 8/26/in which she was asked, "You do know that all services can be performed on you own at no cost using resources provided by the Department of Education?" Client answered "Yes." Client selected the Pay As You Earn (PAYE) repayment plan offered by the Department of EducationPAYE has a repayment term of yearsAny remaining balance after successful completion of the year term is forgiven by the Department of EducationMore information regarding PAYE and forgiveness can be found directly on the DOE website here: https://studentaid.ed.gov/sa/repay-loans/understand/plans/income-driven FedLoan is a private bill collector hired by the DOE who routinely places clients in an incorrect repayment plan, or gives incorrect informationIn a press release by the DOE, released 2/27/2015, the DOE stated that following a review of private collection agencies, it found that these "companies made inaccurate representations to borrowers..." causing the DOE to terminate contracts with of the private collections agencies reviewedAlthough FedLoan was not one of the five companies who's contracts were cancelled, we monitor our clients' consolidation application processes to make sure that the applications are processed by FedLoan correctly, and that the clients are placed in the correct repayment plan so that they can get all of the benefits offered to them by the DOEFedLoan should have known and explained to Client how the PAYE repayment program works, and the forgiveness that is offered by the DOE upon completion of the repayment termInstead, FedLoan gave Client misleading and incorrect information to cause Client to panic about her student loansSLS has reached out to Client to resolve this issue
I had become a customer of this company in 2014, electronically signed a 'contract' that outlined the significantly lower dollar amount that THEIR SERVICES would save me on my student loans if I were to hire them My student loans started at $27,and the company had apparently negotiated my loans down to about $13,all-together in which I would be PLACED IN A PROGRAM that BEST FIT MY SITUATION I had no idea how the student loan consolidation worked, so the company told me the INCOME-BASED payment option would be my best option for re-payment I made several phone calls from my sidate until my requested account cancellation for things I felt concerned about such as not being able to access any information online on my loans through them, the breakdown of numbers, WHY MY TAXES WERE TAKEN for my student loans in (start date 2014), and more
The business 'Contract' entailed that their services would benefit me through them consolidating all my student loans into one
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I have located the correct business on Revdex.com.org and will file a complaint against that company.
*** ***
","sans-serif">Client signed on with SLS on 3/31/Consolidation
application documents were processed by SLS and sent to client on the same day,
3/31/SLS followed up with Client on 4/7/2015, and received the e-signed
documents from Client on 4/8/SLS received the Proof of Income necessary
to complete the application from Client on 4/17/SLS sent the application
documents to Client's servicer on 4/28/Client called in to cancel on
5/13/SLS contacted Client's servicer on her behalf to check on the status
of the consolidation applicationHer servicer informed SLS that Client's
application was cancelled due to a new internal policy to stop accepting
e-signaturesSLS explained the situation to Client, and resent documents for
wet signaturesClient opted to cancel and discontinue services with SLSA courtesy refund has been issued
","sans-serif">This issue has been previously resolvedClient signed on with
SLS on 1/5/Processed consolidation application documents were sent on
1/30/SLS followed up with Client for proof of income on 2/4/2015, and
documents were sent to FedLoan on 2/9/On 2/20/15, Client sent an
application for Public Service Loan Forgiveness, which SLS reviewed and sent to
Fedloan on the same dayOn 2/23/15, SLS provided an update on her account,
that SLS was waiting for a summary statement from her servicerThe
consolidation process typically takes 60-90daysThis timeframe is set by the
Department of Education, and the loan servicerSLS has no control over this
timeframeOn 3/13/15, SLS provided Client with another update, that her
consolidation had entered the summary phase with her servicerAt this time,
Client indicated that she was upset that she had been calling multiple times
with no call back and felt that she was cheatedSLS apologized for the delay
in getting back to Client and tried to explain the timeframe for consolidation,
but because Client was upset and wished to cancel, SLS cancelled Client's
account and issued a courtesy refundSLS sent Client a confirmation email with
the cancellation and refund information on 3/13/Client's consolidation was
in the summary phase and was in the process of being approved prior to
cancellationBecause Client has elected to cancel, SLS cannot oversee her
consolidation with her servicer to make sure that Client's consolidation is
completed and that she is placed in the correct repayment programClient will
need to ascertain these points on her ownSLS has only one location in San
Diego, CA and has never called Client from a Wisconsin location
","sans-serif">Client signed on with SLS on 7/22/SLS mailed all completed
loan consolidation documents to Client on 8/6/Client completed her
consolidation with the Department of Education and her loan servicers on
9/22/It seems like Client was confused about the consolidation process
Client's payments were reduced to $10/month on the Income Based Repayment
program offered by the Department of EducationClient was advised that on the
IBR plan, the remainder of her loans after consecutive payments would be
forgivenIt seems like Client may have confused this for a loan reductionSLS
reached out to Client and left a voice message to Client explaining the
services and consolidation process on 1/13/Client did not respond. [redacted]
","sans-serif">Client signed on with EDU Support Center, a separate company
EDU Support Center notified Student Loan Service of Client's cancellation on
5/4/SLS cancelled Client and removed all scheduled payments on the same
day, 5/4/No further debits will be madeFor any future questions or
concerns, please call us directly at We are available to take
your calls at any time during business hours, Monday through Friday,
8:00AM to 5:00PM PST, except certain holidays and corporate events
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Let me restate that I was under the impression I was working directly with the company who would consolidate and then hold my student loans NOT a company who helped with gathering simple paperwork to forward to the company who did hold the loans. At this point I cannot dispute that I probably said ‘yes’ to many things, but I am sure that the information passed onto me through phone conversation, as there is nothing in writing, was delivered by a salesperson and not a customer service representative. This salesperson, whom I trusted, omitted important information and did not enroll me in the very program I originally asked to be a part of (public service loan forgiveness). Why would I agree to pay a $39 monthly maintenance fee and be paying $0 on my actual loan? I’ll tell you why…because this information was not stated fully and clearly to me. I understand then and I understand now that my payments will change based on my income, and that I need to update my employment verification yearly, but this can be done by me with FedLoan Servicing and not you, Student Loan Services. As far as the Public Service Loan Forgiveness Program and SLS “not signing me up”, an individual (me) needs to qualify for this program, not everyone does. Thanks for assuming I did. Oh and thanks for that link, I enrolled with the program months ago…all on my own…and am qualified. I would like a refund of $1075: $685 for my processing and $395 for 10 months of $39 withdrawals. I would also like Student Loan Service to remove my information from their database
Regards,
[redacted]
We apologize if Client did not experience great customer service. [redacted] is an employee at Student Loan Project, a separate
company from SLS. SLS tried to reach out to Client directly to explain the
different consolidation and repayment options as Client expressed some confusion,...
however Client did not respond.SLS processed student loan consolidation and Income Based Repayment program application documents for Client on 3/13/2015. SLS reached out to Client to let her know that we need her to sign the consolidation application in order to move forward with the process. These application documents are provided by the Department of Education (DOE), and are processed with Client's information by SLS. Once processed, Client will sign the documents, which are then sent to the client's loan servicers and the DOE. Without the signed documents, we cannot move forward in the process.Loan forgiveness programs are offered by the DOE for borrowers meeting certain requirements set by the DOE. Information on the various forgiveness programs can be found directly on the DOE website at: https://studentaid.ed.gov/repay-loans/forgiveness-cancellation. SLS is not affiliated with the DOE or any other governmental entity in any way; this link is provided for informational purposes only. Client was cancelled on 4/10/2015 at Client's request.Please call us at (877) 927-6859 if you have any further questions.
Client initially signed on with EDU Support, a separate third party company that SLS no longer works with. EDU Support seems to have contacted Client with false information regarding SLS services. SLS prepared Client's consolidation and repayment option application on 5/22/2015. Clients loans were...
successfully consolidated and Client was placed in the Pay As You Earn repayment program of her choice on 6/23/2015. On 3/25/2016, SLS sent Client the renewal documents for her income driven repayment plan which requires renewal and payment calculations each year. On 7/25/2016, Client emailed to cancel services. SLS spoke with Client on the same day explaining the differences between EDU Support and SLS. Client elected to continue with cancellation of SLS services. SLS cancelled client. SLS has performed all duties as outlined in the Client Agreement which she signed on 5/21/2015. SLS has reached out to Client to resolve this issue, but Client has refused to speak with SLS.
Client signed on with SLS on 7/30/2014 and SLS sent Client the consolidation and repayment plan application documents on 8/13/2014. On 8/26/14, Client confirmed that he received the completed applications and sent them to his loan servicer. On 9/22/2014, Client missed his service fee payments. On...
9/25/14, SLS followed up with client's loan servicer who stated that they had not received Client's application documents. SLS sent the application documents to Client again with instructions to sign and send to his loan servicer. SLS attempted to follow up with Client to make sure that the application documents had been sent to his loan servicer on 9/25/2014, 10/6/2014, 12/2/2014, 12/2/2014, 12/5/2014, 12/9/2014, 12/22/2014, 12/31/2014, 1/6/2015, and 1/12/2015. Client did not respond to emails or voice messages. On 2/27/2015 and 3/23/2015 SLS resent the application documents to client via email with instructions to sign and forward to his loan servicer, and to call SLS with any questions. Client did not respond. On 4/27/2015, SLS sent client a final reminder message to sign and forward the documents to his servicer, and to contact SLS or he would be dropped from our services for unresponsiveness. On 5/19/2015, SLS cancelled Client from SLS' services due to inability to contact despite numerous attempts via email and voice messages. Client did not respond to the attempts over several months to contact him regarding his consolidation and repayment application, or the final reminders that if he did not respond, he would be cancelled from our services. SLS cannot move forward in assisting Client without Client's response. All consolidation application and repayment application documents were successfully completed by SLS and sent to Client with instructions to forward to his loan servicer. If Client had any questions or concerns, SLS was available to assist at any time. Client did not contact SLS or respond to the numerous attempts to reach him via email and voice message.
This issue has already been
resolvedClient's refund was sent via FedEx overnight, and was received on
Monday, 3/9/at 4:02PMTracking #:[redacted]Client
scheduled her Document Processing Service Fee to be debited in two payments
with debit dates of 2/27/2015, and 3/27/Client chose these debit dates
and e-signed the payment form reflecting the first payment to be drafted 2/27/
and the second on 3/27/Client called in to cancel on 3/2/and was advised
that a refund would be issued as soon as the payment cleared on 3/6/2015, to
avoid a double refund in case the payment does not clearAs stated above, the
refund was received 3/9/
This issue has already been resolvedClient initially
spoke
with [redacted] a separate company, who conducted all sales calls
with Client. SLS processed a refund on 7/30/and spoke to Client
regarding the services and the information given to her by a FedLoan rep
who told Client that SLS had called three times on 7/pretending to be her
SLS does not and has not ever impersonated clients in any situationSLS spoke
to Client on 7/30/and informed her that we are in contact with a manager at
FedLoan, and are reporting the information given by the FedLoan rep to
Client
FedLoan is a private bill collector, not necessarily interested in making sure
the clients receive all the benefits available to them through the Department
of EducationIn a press
release by the DOE, released 2/27/2015, the DOE stated that following a
review of private collection agencies, it found that these "companies made materially
inaccurate representations to borrowers
" causing the DOE to terminate
contracts with of the private collection agencies reviewedThe DOE
further states that they will "provide enhanced Fair Debt Collection Practices
Act and Unfair, Deceptive, or Abusive Acts or Practices monitoring and guidance
for all private collection agencies that work with the Department
" SLS
not only processes consolidation and repayment application documents, but SLS
also provides services to protect borrowers from errors and misinformation from
loan servicers, making sure that the consolidation applications and repayment
plan documents are processed correctly so that clients can receive all the
benefits available to them through the DOE
We apologize for any misinformation Client may have received from Get Student
Debt Relief and FedLoanSLS reps have been in contact with Client, working
with her to answer her questions, and process her refund
As stated above, a refund to Client's credit card was processed on 7/30/15, and
a report has been filed to FedLoan for making statements that SLS had
called impersonating Client
It is currently stated on the Acknowledgment Form,
Client
Agreement and Welcome Video that the fees are service fees to SLS and do not go
towards the balance of the student loansAt Client's time of sign-up, she
completed a third party voice verification call where she acknowledged that she
understood the fees go to SLS and not towards the balance of her loans
We offer a full and complete refund if Client cancels within 10 days of signing the Client Agreement, or in
the event Student Loan Service prepares and processes the consolidation and repayment option application and the consolidation is denied by the Department of Education. SLS needed additional...
information from Client in order to complete her consolidation application, however, Client cancelled our services before the application could be completed. SLS has issued a full refund since Client's consolidation application could not be completed without the additional information.
It looks like Client may have confused our services and how consolidation works with other repayment options available. SLS has reached out to Client and was able to clear any confusion. Please feel free to contact us at 877-927-6859 if you have any further questions or need additional assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I did talk to the guy at Student Loan Service and he would not let me say a word edge wise so I did hang up. If he was not a scam he would have let me talked to him. Plus how can I trust the Revdex.com when you gave them a rating of a B when they have had 111 complaints in the last year.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The $499 registration fee
refund will not suffice for the troubles I have gone through with this
company. First off, Ms. [redacted], you
addressed your response with a misspelling of my name – quite an unprofessional
start to your rebuttal.
There may be negative
reviews on the Department of Education but it is certain they are NOT charging
clients an absurd amount of money for any services. Negative reviews aside, there are countless
positive reviews from all the clients that are not being scammed, unlike the
numerous victims who have shared their complaints against Student Loan Service
seen on the Revdex.com website.
You mentioned services
your company has “helped me” with and I find it almost comical that you had the
nerve to list “giving her father a consultation on his loans”. Do my parents need to pay monthly fees to be
lied to as well? I am not only hurt by these
unjust statements, but insulted that this company would also request my
original complaint be taken down from the Revdex.com website. I want this issue to be known to all
potential customers the cruelty that is Student Loan Service.
You find it “upsetting” that
I demanded a full refund, and I find it beyond offensive that you don’t think my
needs should be met and that a $499 registration fee refund would suffice for
the money you gained preying on a vulnerable and unemployed college grad. It pains me to be putting so much effort into
fighting for justice after my 10-month long scam with this company.
Since I requested a $49
refund for my latest monthly payment scheduled for 8/25/15 upon my cancellation
with Student Loan Service on 8/26/15, I will be satisfied with a complete
refund for $940 to cover the rest of the costs that have yet to be returned to
me.
Please enclose a check
made out to [redacted], and please do not misspell my name this time.
Regards,
[redacted]
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